I was in the mood for a light dinner and happened to see a coupon in the mail for a $10 Mexican Caesar salad from El Pollo Loco -- and I'm so glad I stopped by. The drive-thru was quick and efficient, and the cashier was friendly and welcoming. But the real star was the salad. It was genuinely delicious -- crisp greens, generous chunks of juicy chicken, avocado, cotija cheese, crunchy tortilla strips, chili-lime seasoning, salsa, and Caesar dressing all layered together really well. Every bite had great texture and flavor. Everything tasted fresh and vibrant, the chicken was well-seasoned, and they definitely weren't stingy with the toppings. It ended up being a hearty, satisfying salad that was filling without feeling heavy. It's been a long time since I've been to El Pollo Loco, but this salad was a great reminder that I need to come back more often. read more

For $13 and change. Not worth it. Tiny pieces. Seasoning is a bit much. They were fresh so the crispness was good. Bathroom smells. Staff was nice at this location. read more

El Pollo Loco - New spicy chicken tenders - Fast Food Near Me - Lodi, California

Every couple of years I think to myself "EPL isn't that bad, I should give them another try". And without failure, it always ends in regret. I somehow have the misconception that their food is inexpensive, but it always costs me more than I would have figured. And then there's what you get. I ordered a classic chicken burrito, but upgraded to chopped breast and extra cheese, because their stringy regular chicken is gross and usually in such small quantities that you barely notice it's there. And the extra cheese because, again, I actually want to experience its presence. This time they actually pulled it off to a reasonable degree. I could tell that there was chicken, and it was the right kind of chicken (I've tried this because and never actually gotten the chopped upgraded meat despite paying for it), and the cheese was a realistic amount. Of course EPL isn't in the business of giving you what you pay for as far as value is concerned. It was still a mostly rice burrito with a few beans. But the big disappointing was the taco I ordered. I upgraded the chicken, added cheese, and asked for no onions or cilantro. It came with what I ordered, and what I didn't want too. For $4 none the less. Remember that this is a $2.50 item anywhere else, and they couldn't get it right. So I had to throw it away because I can't eat it, and couldn't pick out the stuff I asked them to not include. So literally every time I come here I over pay and they get the order wrong. And they weren't busy. There was one other couple on the restaurant. I'd also like to point out that, although I didn't order any, their sides cost more than some of their menu items. Like in the $7 range for a side of steamed broccoli or mac n cheese. Highway robbery. Do yourself a favor and just go to a taco truck. read more

El Pollo Loco - Asked for no onions or cilantro. $4 - Fast Food Near Me - Lodi, California

Everything was absolutely perfect! We ordered a 8 piece chicken family meal, and every single item was fresh, hot, and delicious. The tortillas were soft, the salsa was packed with flavor, especially the avocado kind! The chicken was exactly what I wanted! The pinto beans, coleslaw and mashed potatoes were exactly what we hoped for. And don't even get me started on the churros which were still warm and perfectly crisp! Special shoutout to Andres at the drive-thru -- he was so patient and kind, even with our big order. It really makes a difference when someone takes the time to treat you with care. The drive-thru was clean, spacious and fast! This location truly exceeded expectations. We'll absolutely be back! Many thanks El Pollo Loco for a great Dinner! read more

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Over the years El Pollo Loco's prices have gone up and the food quality has gone down. The service at the counter is blah. The cleanliness of the restaurant could be better(It's a small location). The worst of it all is that this location smells like sewage. We used to go as a family but stopped going because the smell was too strong to bear. They need to do something about the smell. read more

Taco Tuesday. Santiago hooked us up. 2 tacos/$5. & chicken/avocado tacos & Carbon', 3 a drink, chips & special sauce /extra . Special Thank you, for the 'Senior Citizen' Discount read more

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This El Pollo Loco is the real deal! The chicken's always juicy, the tortillas are fresh, and that smoky grill smell hits you the second you open the bag you just know it's about to be good. The staff here moves fast and actually cares about getting your order right (rare these days ). And don't even get me started on the green salsa... I'd drink it if it was socially acceptable. read more

normally love this place, the service is always great. my problem today was finding raw chicken in my salad. i frequent here and was actually disgusted when i found this. see picture. read more

El Pollo Loco - raw chicken - Fast Food Near Me - Lodi, California

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I have always been a fan of El Pollo Loco and this location didn't disappoint. First of super friendly and great service for a fast food joint. Inside restaurant was impeccably clean! Food was also very good and look this isn't 5 star dining but for quick Mexican food this is my favorite. I love how they always have freshly grilled chicken on the spot. Tonight I had the double chicken street corn bowl. Now there was nothing street corn about this besides some cojita cheese but all the other flavors were there and hit the spot! This place blows Taco Bell away and no comparison. Well worth it for a little more money! read more

The food here is great. the chicken was juicy. We come here all the time for the family meal. it's always a pleasure to come eat here. and the cashier Andres was super helpful and had great customer service. He was very kind at the window. The food was flavorful and came out quick. me and my family love to eat here because the food always comes out to how we ask for it. read more

Food was good and service was friendly! Only complaint was the burritos weren't labeled.

The crispy tacos are amazing. I love them. The shell is actually crispy, not hard and stale. You know what I mean, I'm sure. You know how when you order a "crispy" taco sometimes the shell will taste as if it was fried last night and then put in a microwave to warm up. Well this isn't that kind of horrible taco, this crispy taco is freshly made and when you open it and begin eating the freshly made taco it will be obvious to you as well that it's made to order. If you haven't tried their crispy taco you are missing out and really should give it a try. I know I have been so happy that I've come back 3 times is a row for lunch. (I am a creature of habit, when I like something I usually will eat it again and again and then again, until I find my next favorite food item.) Anyways you really should try their crispy tacos. You will like them. I have always only ordered the meal with pieces of chicken and now I'm actually experimenting I guess you can say other menu options because one day I tried the side salad. I have to say that was great too. The salad dressing is amazing. It's very similar to another green salad dressing from a popular Mexican restaurant, tasted just the same. It's really good. The soup is also very good. So venture out and try something new at this restaurant like I did and I'm sure you'll be a happy camper, with a full tummy :) read more

El Pollo Loco - Crispy chicken taco - Fast Food Near Me - Lodi, California

One of the very few places I can eat and not feel poisoned. The food is fresh... missed five star rating because of the noise. Staff is efficient... we will be back. read more

I stopped by and to get a large Diet Coke. After I drove away I realized it had zero ice in it. And it was flat and watered down. Lots of condensation on the cup. It was probably an extra that they had sitting around so they decided to give it to me. Pretty gross. I've never seen someone mess up a soda before. I ended up just dumping it out. read more

The lettuce on are food was gross, old, slimy brown lettuce. The tacos were cold and the chicken on the double toasted was dry and not very good tasting. I called the restaurant right away as I only live 5 minutes away and they didn't act like they cared. The manager I spoke to said they had several boxes that were bad, and he thought they got them. read more

WARNING: FOOD POISONING I ate a chicken avacado burrito here two nights ago and I have had SEVERE food poisoning the last two days. If i had this same illness in the 1800s I would have surely died within the first 24 hours. read more

This EPL has gone downhill. Went there today for their Friday 2-3 pm taco al carbon special and was having problems ordering through the app since that's the only way you could get the deal. I explained the problem and she just walked away. Crazy that it's only for one hour. No problem, went over to La Picosita taco truck and had some awesome tacos. I mean, a one hour special? WTF? read more

Never order the double chicken tostada salad. You actually get less chicken. Just order the chicken tostada salad. I've ordered this a couple of times a week and always got the double. it's a waste of money. The food is good that's not my complaint. Just be more consistent with portions. If I order a double it should be more chicken then single. Attached is a photo of a single. Not always does it have avocado slices. If you run out add more cheese or chicken. read more

El Pollo Loco - Fast Food Near Me - Lodi, California

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Rude employees like I repeated my order 3 times and they still were unable to follow the simple steps :| just wanted a pollo bowl with rice ,beans and chicken and they made a big deal of it and a lady was making faces and was throwing her hands up in an annoyed way. I also got another bowl with everything but beans and they put beans in them .I usually have no complaints but if your working with your kids at least be respectful to your customers. Also they left a lot of the bean juice in my bowl the bottom is gross read more

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Does management care at all to improve the customer service or food quality!? It's super important that the workers working drive through REPEAT orders back for accuracy!!! I ordered the grande avocado bowl with corn and asked for no salsa fresco and a large chip. What I got was, a corn bowl, with no chips. I explained the order was wrong. I never requested a street corn. She had an attitude as if I made the mistake. I get my order and what do I find, SALSA FRESCA and stale, day old chips!! What the heck guys, why even work somewhere when you can care less and even more so, why do I keep on giving you guys another chance!??? Never ever returning!! read more

Cashier Rosa R at the Lodi site is an exceptional employee. I eat there often and my food has never been messed up with her taking my order, and she is always in a great mood. Her kindness and hospitality rubs off as I wasn't having the greatest day until our encounter! 10/10 service! 10/10 carnitas tacos! read more

For many many years, we have eaten at El Pollo Loco, last week I returned after a while without visiting this one in Delta Shore on Cosumnes River Blvd. I found the wonderful surprise of a new manager (ALba and Mayra) and the quality much has improved now again we will return once a week as we have for many years. They deserve 10 stars. My order was Family Meal 8 PC. Mixed 4 breast, 4 legs plus side orders. Thanks Por muchos muchos años hemos comido en El Pollo Loco, la semana pasada volvi después de un tiempo sin visitar este en Delta Shore por el Cosumnes River Blvd. Me encontré con la maravillosa sorpresa de una nueva managers (ALba y Mayra) y la calidad for mucho ha mejorado ahora de nuevo regresaremos una vez a la semana como lo hemos hecho por muchos años. Se merecen 10 estrellas. Gracias My order was Family Meal 8 PC. Mixed 4 breast, 4 legs plus side orders. read more

Cashier Rosa R at the Lodi site is an exceptional employee. I eat there often and my food has never been messed up with her taking my order, and she is always in a great mood. Her kindness and hospitality rubs off as I wasn't having the greatest day until our encounter! 10/10 service! 10/10 carnitas tacos! read more

El Pollo Loco - Yummy food - Fast Food Near Me - Lodi, California

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I really like the chicken here but for a leg and a thigh to go it's $5! The combos are the way to go here. Try their chicken avocado salads too. read more

Rude manager named Dalila. I ordered through the app like I always do for curbside. She came to my window and I asked her for extra green salsa please. She rolled her eyes and walked away. I confronted her and she said it was because she was hearing someone in her head piece. Their app unfortunately does not have a place to add extra salsa or write a comment on your order. read more

I don't care if they have only been open a month or so...I will not be back. - 30 minute wait for food. - Poor customer service. - Food was bland and tasteless. - Portions were small. There were lots of customers which is good news for them, but you can only get by on name alone for so long... read more

El Pollo Loco - Chicken salad, burrito & rice bowl - Fast Food Near Me - Lodi, California

Horrible entrance to drive through. No tamales as were advertised and the $10.81 quesadilla was cold and runny.

Great service and food order a 3 piece meal was great And the cashier Ariana was great she was helpful read more

Been going here since they opened. The staff changes from time to time (I mean it's a fast food service?) but they always make the food as it should be. I see a lot of reviews commenting on how the service/food is bad. Must be a personal thing because they are always patient and courteous with me. They are humans and deserve respect. Specifically; today my order was wrong. I said TWO PIECE thigh/leg with the new loaded nachos. The drive threw attendant went through my whole order and I didn't notice when she repeated my order she said 3 piece instead of 2 piece like I ordered. She was very courteous and polite while taking other orders. Even asked before she handed me my meal "did you order a 3 or 2 piece?" Being a dumb dumb I just said "YEP". And didn't realize what she asked until I was driving away. I was charged for a 3 piece, and received a 3 piece. The young employee did very well and I still stand by my original review. read more

Ordered a grande chicken & avocado bowl from the app. Got back to my office and opened it up and the avocados were all dark brown. Yuck read more

El Pollo Loco - Grande chicken & avocado bowl with dark brown avocados. Yuck - Fast Food Near Me - Lodi, California

Drive-thru was fast, friendly service and great chicken nachos and BRC. We were even offered salsa!

First off the food was not like any other El Pollo Loco I've been to, very dry and had no flavor? Don't all restaurants have to go by the Pollo Loco recipe? Second of all my double chicken bowl was not full of food. Again this location is really disappointing and we'll make sure we go elsewhere but how can I really see the bottom of my DOUBLE chicken bowl if it's supposed to be a DOUBLE chicken bowl?? It is Christmas week so you would think maybe we should all be treating each other better for just once a year? Guess not. Here's why I say this... We were given the avocado dressing but we love the mild chunky salsa (so of course not knowing how our food looked or tasted yet) we asked for some since we weren't asked this time if we needed salsa. And I felt as if the counter girl wasn't very happy that she had to go to the back to grab us mild salsa especially since she made a small annoyed noise, ROLLED HER EYES AT ME! Turned and walked away. I apologized to her when she came back with salsa for being such an inconvenience and was IGNORED! Honestly if you don't want to work in the food industry, DON'T! Simple. Never again El Pollo Loco in Lodi, CA read more

Ordered 2 times through there app and both times they have forgotten the drink but at least gave me a straw for one? And if you try and call the Kettleman lane locations the voice mail box was full so I couldn't even leave a message for them to call me back. read more

This place is beyond disgusting. I went to the drive thru at around 4 pm on 6-2-19 and ordered 3 chicken burritos. I bite down on what I think is only chicken but the whole bone is inside. This is not a mistake you make when preparing a burrito. It looks maliciously placed to perfection. Obviously the irresponsible workers In this location do not care about a lawsuit. I do not reccomend this location at all. If they have the audacity to place a bone and let customers break a tooth what other disgusting practices are happening. Avoid at all cost. read more

El Pollo Loco - Bone inside chicken burrito. They might as well have thrown the whole chicken in. - Fast Food Near Me - Lodi, California

I have been going to El Pollo for many years.. Love their chicken.. The Lodi location isn't very tasty gone there twice and was disappointed both times. It was subpar and couldn't finish the dinner.. No flavor.. I went to another location and the food was so much better... The manager needs to know it isn't very good.. read more

Ordered eight piece meal. Was told I would get the whole chicken. Not only was the chicken dry but I've never seen a chicken with the eight pieces I was served. Four legs, two thighs, one wing and one breast. read more

over all i like the double avocado bowl i get it minus the chicken just my choice nothing wrong with the chicken.. but i have ordered it several times was getting the corn and grated cheese in it now the last two times neither have been in it.. they do help make the taste .. just wondering what changed?? I go to the one on Kettleman in Lodi ...it is worth the price but would sure like all the things in it that it says on their page describing it and what i was getting... read more

The service here is some of the worst in town. Expect to overpay, receive rude service and attitude when you come to this location.Disappointed, free with every order read more

Terrible customer service. Found a nail or rivet in the salsa, called and spoke to the manager and she said employees aren't allowed to have long nails. Then said a corporate supervisor was their and transferred me to her, told her same deal, she said health dept was their and hung up on me. Showed up 2 minutes later, corporate supervisor magically left, supervisor lizz Hernandez spent about 5 seconds with us and disappeared leaving her employees to handle her job. Even asking to speak to her she was "busy" counting money according to her employee. All while other employees thought it was comical while making smartass remarks. Today, 1/13/16 the supposed owner Rafael Armenta Jr, called me, who's not the owner. His dad is. Told me that I'm the only one who has had a problem their, and that pieces of shyt like me need to avoid his restaurant. Not to f'n come back to his restaurant. While shortly after corporate called and said that's not how they do things. So I'd avoid this place as even corporate is embarrassed by them. read more

El Pollo Loco - Foreign material in the salsa, BEWARE They keep deleting it conveniently - Fast Food Near Me - Lodi, California

I ordered a Double Chicken Tostada and a small Diet drink at the Drive through, when I received my order the young lady said they were out of small cups so she gave me a large drink. She handed me my order, I went inside to eat and I noticed she gave me a Salad instead of the Tostada, went up to counter told the Manager and he corrected my order and let me keep The salad . The whole experience was pleasant !! I'm staying in a nearby city, but I will drive all the way to Lodi for that kind of service!!! read more