Last week I ordered two shredded chicken crunchy tacos with avocado on the El Pollo Loco website for delivery but when I got my tacos they didn't have any avocado. It's disappointing to pay extra for something and not get it. read more

I haven't had the pollo bowl In a while and was craving it after moving all weekend long. I was glad to see there was an El Pollo Loco nearby because my craving was satisfied! The drive-thru was quick and they had my food ready in under 5 miinutes. There was no wait, either. When I got home, I cleared one right away and it hit the spot for $5!! They never used to charge for the cilantro lime dressing but they do now. I'll still pay for it any day! If you're looking for something filling and tasty that won't break the bank, this makes a good option. At $5 a pop, you can't go wrong. enJOY! ;) read more

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Hello, I'm back to do a follow up review of my first review's experience, HAPPY to say Jose Arrieta reached out to me and was very apologetic about the situation I experienced and wanted to make things right, I'm one of those people who believes in a second chance to make things right and Jose did that, today 8-18-25 lunchtime, I headed to El Pollo Local to get lunch, after explaining everything to the on duty assistant manager Raquel Jimenez she also was very apologetic about my bad experience, Raquel herself prepared my order and showed me everything before bagging each item, everything looked Fresh and good to go. Got home and Jen & I sat down for lunch and was Very Pleased with our Replacement meal everything was as I remembered from previous orders. Thank You Jose & Raquel for making this ordeal right and giving me another chance to update and give a Positive Review. read more

I generally like El Pollo Loco. The flame grill Chicken is always delicious. I usually like to order it with a side of pinto beans. There's so many delicious things to order there from the chicken combos, burritos, tacos, and salads. The salsa Bar has been removed, and you have to ask for the salsa that you want. I really like the avocado salsa. This time I ordered the chicken chopped salad with street corn. I had seen a commercial and was really looking forward to it, especially since I really love the regular chicken salad. I will say this was not my favorite salad, but that's on me because I didn't read the description as well as I should have. Instead of the regular Char-Grilled chicken, it had a chili lime seasoning. I'm really not a fan of chili lime seasoning on anything. Also, the street corn wasn't really like regular street corn - - it was more like corn with peppers in it. It was served with the fantastic salad dressing (I'm not sure but it could be an avocado dressing???) that they serve with their regular salad. I could drink that stuff! Although I wasn't a huge fan of the chicken chopped salad with street corn, I will say that El Pollo Loco consistently gives me good food. read more

I love El Pollo Loco but this location is not doing what franchise stands for . Restaurant was empty and chicken was already cooked but don't know why it took crew members took 41 minutes to pack the order. 2 different uber drivers cancelled their orders. Crew members were involved in their own conversation. Worst part was restaurant was not busy ...whoever is the general manager of this restaurant is ..hopefully you can coach your team ... read more

I've had pollo loco in Modesto California and the food was always great. We ate there at least once a week and consistent flavors and quality. This AZ restaurant on baseline was horrible. Dirty, cool to warm food, dry chicken, greasy crispy tacos. Is there no consistency? Would never go here again. read more

Aillyn and mikey are very friendly and i will continue coming back The chicken is really good 10/10 read more

I am a regular patron of El Pollo Loco and usually go through the drive-thru. Today I ate in and was a little nauseated by the shape of the restaurant. I was here only an hour after they opened, and the tables were not wiped down, there were little pieces of trash on the beverage bar, and the floors were dirty; not just with crumbs, but a genuine dirty film on the tiles. Makes me worry what the kitchen may look like. :( read more

This is how it looked when I got it. Didn't taste much better either. They gave me a Diet Coke instead of a regular. The chicken avocado taco was better but the chicken tasted a day old. read more

El Pollo Loco - Crunchy chicken taco - Fast Food Near Me - Gilbert, Arizona

Food came out hot. The service was friendly. The chicken is seasoned and tender. The salad was fresh. Will definitely go back

Y'all really should be ashamed of yourself charging 5 dollars for a small side of MP and gravy Literally a large is two dollars more So pathetic Get it together and please stop serving over cooked anorexic chickens y'all raise prices but the quality of the food has gone so far down it's really sad and with all these crazy prices the AC don't even work So let's just say if you wanna come here get over charged for dry chicken and very small tiny dry chicken and you don't wanna eat in comfort literally sweat dripping off you then this is the spot!!! read more

El Pollo Loco - Receipt - Fast Food Near Me - Gilbert, Arizona

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I love pollo loco but this location has been bad. I went two time and each time my food was old and hard, like it was left out. I did complain and received a 30 dollar gift card for the issue, which was awesome customer service. So I was like ok I'll give it another try, maybe go earlier and not so close to closing, which shouldn't make a difference, but nope, still bad! The rice was rock hard, literally too hard to even chew, somebody there saw this and decided to serve it to a guest. I did not request a replacement or a refund because it was bought with a gift card. I did email the customer service email address form which I received the gift card correspondence and received no reply at all. I emailed to let them know the issue of quality control is still not resolved and maybe it should be addressed at that location. It isn't fair to customers to pay for their food and then when they get home they can't eat it because it's quality. I sent two emails voicing my concerns and no reply at all. It's very clear this location does not care about the safety or quality of food they are serving. I would not recommend anyone to go to the location at Gilbert and baseline. The one on Dobson has been better. read more

El Pollo Loco - Double Chicken Tostada Salad - Fast Food Near Me - Gilbert, Arizona

El Pollo Loco is our number one lunch takeout spot. We always order the double tostada salad and it never disappoints. We use the delivery service when we have meetings during lunchtime. Thank you Pollo Loco... I am you're number one fan read more

This place is awful! There is no meat on the chicken thighs and chicken legs . The rice is awful and taste like trash,and the sodas are flat! Crispy burnt chips and salsa was not fresh. I will definitely not be back! read more

El Pollo Loco - Where's the meat? - Fast Food Near Me - Gilbert, Arizona

Staff the rudest!!! Ordered thru drive thru was never told it would take 25 mis to get my order, or ask if I wanted to wait. I was told to park and they would bring my food. 15 mid passed I had to go back inside to get my food. I told them they should ask if one wants to wait that long, instead the young teenager so called manager ( what a joke) yelled at me on top of that and never offered anything for the delay or me having to go inside. This place is dirty & plenty of time to clean it up- it's gross and everyone RUDE!!!! Definitely customers do not come first!!' Yucko place read more

Absolute garbage of a store. The staff is rude and instead of fixing what they do wrong they insist you just order again and pay again. I just went through the drive through and ordered a shredded chicken and cheese bowl. I got a bowl of soupy beans and chicken mixed into it..wth is even that? Who puts that together and says yup seems about right.. and not to mention i ordered three tacos and asked for sour cream, avocado and three red hot sauce all of which i got none of. I wouldn't be as annoyed as i am if the woman on the phone wasn't so rude. I called and asked if i brought the food back could i get what i actually order and she insisted no i need to pay again and got snarky with me. read more

My new go to item here is the breast and wing meal with two sides and tortillas. With coupon, it was about $6.50. The chicken is always crispy and the tortillas are always fresh and hot. It really is a good lunch. The sides were mashed potatoes and rice and both did the job coming from ths fast food world. read more

El Pollo Loco - Lunch - Fast Food Near Me - Gilbert, Arizona

Ordered today a 12 piece meal (legs and thighs). Thighs were cut in half...Spicy Avocado sauce was completely watered down...side of beans watered down, it looked more like a soup. Cost almost 40$. I guess this is the last time ordering from EPL. read more

I wrote a review regarding this location before. Been a long time I thought I would try it again. I spoke with management told them my concerns and they said they had fixed everything. They were so wrong. the chicken was tiny and dry as usual all the employees barely spoke, English I do not recommend a Pollo loco ever. Many years ago the chicken was beautiful full and moist. No it's dried no meat on the bones Total waste of money their pictures on the wall of the chicken is false. They don't cut the chickens like the picture. They chop up everything to benefit them not the public. read more

Went here for the first time for take out. Young man at the counter was less than eager to assist with ordering. Ordered at 12 piece with three sides. Asked if there were any salsa or sauces, he replied grab it yourself it's behind you. Two stars because the food was good, not great but good. Negativity lies in the fact that this young man had no hair net on and kept touching his hair to keep it out of his face. He served the sides and was around the food service area. See picture read more

El Pollo Loco - Fast Food Near Me - Gilbert, Arizona

Great customer service every time I visit this location! (Drive thru or walking in) The food always tastes fresh, made to order, and always hot and served the way it should be! Tables are always clean and the salsa bar is always stocked! This is my fave location! If you want fast and great tasting chicken then el pollo loco is the place to go! Chicken is always perfectly seasoned and juicy! read more

El Pollo Loco - Chicken avocado bowl, large chicken tortilla soup, and a two chicken combo plate! - Fast Food Near Me - Gilbert, Arizona

Just got home with our dinner which cost $23.69. My avacado is inedible! It's brown on one end and totally mushy! We get the double chicken bowls especially for the avacado. The other bowl had a sliver of avacado! This place has really gone downhill! We used to come here quite frequently. This is the last time we will come here! The manager should be ashamed of the lack of quality of the food she is delivering! The tomatoes were also mushy! Totally not worth $10.99 per bowl! read more

El Pollo Loco - Double chicken tostada bowl - Fast Food Near Me - Gilbert, Arizona

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We used to eat here ever week. Food was good and prices reasonable. Went there recently for my favorite tostada salad. So disappointed. For $30 we got a medium salad with the most watered down dressing. It was like water with a little flavor. Won't be returning. read more

SO disappointed since I love the one by my home on the west side of town. If you wanna be insulted from the time you walk in by being completely ignored for 5 minutes even after saying hello to the workers, until the time you leave about "how to correctly use the app" even after explaining 5 times that the app wasn't working correctly, this is the store for you. Food was left to sit out away from heat randomly tucked in a corner, store was dirty, attitudes were in full force. Again, not mad, just super bummed out. read more

El Pollo Loco - Take out packed so full the bag broke cuz they didn't want to use more bags. - Fast Food Near Me - Gilbert, Arizona

To start, typically El Pollo Loco is of my favorite go to fast food restaurant because their food is almost always very good and fresh...not this time! The service at best was average if not below. The person serving spoke very poor English and very quickly to a point I had to request several time to repeat herself. Plus the greeting and/or hospitality from staff also was very poor. The order was the twelve (12) piece chicken meal and most of the chicken was dry and tough...several pieces were not eadable. The upside the food was hot including the flour tortillas. The sides we alright with exception of bean had more fluid than beans...disappointing. Understand their previous reviews low rating based on my experience. Like I had stated above use to be on of my favorite establishment for chicken but, I will definitely not go back there and hope other El Pollo Loco's in the Gilbert area aren't that bad. read more

Dry tiny chicken, messed up our order and asked them to fix and seemed upset. The chicken taste like it's been sitting there for a while. I will not come back for sure! read more

Dried out and chewy chicken and they messed up my order too. Their idea to fix it was 10% off my next purchase. (Like I'm giving that place another dime? 10% off crap is still overpriced crap) read more

Let me preface my saying I really like the Pollo Loco on Baseline and McClintock in Tempe. But this location is entirely sub-par. Been here twice now and each time the chicken is dry, chewy, and hard. The guacamole is bland and not fresh. They give you less chips than the other location. Was given flour tortillas instead of corn and not told a head of time. Will not be back here. read more

I ordered the 8 pc family meal with salad,pinto beans rice and churros. (HORRIBLE) chicken was tiny, dry and cold. They were the smallest portions in size of chicken I have ever seen. What a joke! Rice was okay, salad was alright and the pinto beans were non exsistent there was more sauce than beans, I could almost count the beans that were in there. Churros cold. Never again. Myself as my family were so disappointed. It happened once before but I thought I would try it again. Definitely, no bueno. Will not be eating here again. I want my money back. Please send me a check for 21.56 for order number#8758 from store 3763. Thank you read more

This was the first and absolute last time I eat at this place. We ordered through the drive through. Typical order. Taco Salads and some tacos. Get home, open the package and start eating. Well 2 bites in and i get something chewy. I spit it out and its a piece of paper. Square and crumbled and green so it looked like lettuce. I nearly vomited. As I dug through the rest, there was yet another one in there. I immediately called management. Once I said it, its like he knew exactly what i was talking about. Apologized profusely, offered all new meals, however I declined. He offered a full refund which we received. I appreciate his response, however, we are completely disgusted and will never return. Pics posted! read more

El Pollo Loco - Paper found in our taco salads! - Fast Food Near Me - Gilbert, Arizona

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OK...I know this is a chain. I try to steer away from chains most of the time. In this case we had an appointment nearby, and it was incredibly convenient. Plus sometimes you want simple food. OK...enough justification... We find this better than KFC. The marinade they use is subtle but flavorful. The chicken at this location was no exception. The beans are ordinary pinto beans. At least they aren't that refried muck. The rice is very lightly seasoned, not what I would call Mexican rice despite its color. However, adding a bit of pico de gallo to both makes them better. We ordered a "three course meal". This included soup and a dessert. The soup was fine (again, add some salsa to jazz it up a bit). The dessert was supposed to be chocolate churros. But the manager was very accommodating. She let us swap out the churros for a brownie. That's good customer service. The brownie was pretty dry (so I wouldn't recommend it), but I give credit for the customer service. I have to round UP my rating instead of rounding down. So instead of 3.5 stars I have to go to four. Understand that is for the sort of place this is. I'm not comparing to Kona Grill. This is a fast food chicken place. It's not fair to rate them against Vintage 95. Also, the place was clean (dining room...I didn't check the restroom). read more

this location rocks. 10/10. Called 10 minutes before closing, they were so nice, took our orders and had it ready when we got there. We weren't sure if they'd do it cause we were so late, but they really pulled thru read more

We love El Pollo Loco. Normally, we go to the location on Country Club and Southern. That place has been going downhill since they removed the sign that said "We E-Verify". (the quality and quantity of food there is bad, the employees can hardly speak English, the location is kind of dirty) So today, I stopped at this location. The location is clean. The food was good and typical of the quality and quantity we've gotten from El Pollo Loco in the past. The employees were all friendly, and those not helping with the food were wiping counters and restocking supplies. Obviously, management and quality of the employees makes a big difference. This location is slightly out of the way for me, but so much better than my other location that I'll be going here. 4 out of 5 stars because the price of El Pollo Loco in general is getting out of the "fast food" range. 2 bowls and 2 stuffed quesadillas for $32 ~ and that wasn't for "meals". read more

Drive thru experience was ok. I usually love el Pollo Loco but the chicken today was not the greatest. First time visiting this location.

I want to give a big shout out to Priscilla the manager of this location. I placed an order online today and accidentally chose this location instead of the one on Power Rd. I called and explained what happened and she quickly called the other location, spoke with their manager, and got the order over to them. This is exceptional customer service and she deserves to be recognized for it. Thank you! I also want to thank Jose, the manager of the Power Rd location, for taking the order and processing it courteously and efficiently. read more

I come to this location at least once a week. I really love their salads, and they are a great size and when I have a $5 coupon they are are great value. The cilantro dressing always taste fresh and delicious. The only reason I give this place 4 stars and not 5 would be the chicken... crazy this place is called el pollo loco but the chicken most of the time is super dry and just meh. When it's diced or put in dishes you can't tell as much because the sauces and other components are helping the taste and texture but when I get the family deal with drums and thighs... ouch not good. But I do love them salads... mmmm, just had one... I'm gonna nap now. Zzzzzz read more

The worst service I have had in a very long time. As I pulled up to the drive-through at 9:40 PM, a man said hold on. He then asked me what I wanted to order because they were about to close soon. He said we close in ten minutes. Almost as if he was trying to talk us out of ordering that late. He then said what do you want? We were hesitant to even order at that point. We ordered something simple, two chipotle chicken burritos. One for each of us. They were cold, the chicken was dry and the rice was hard. Makes me sad because I usually love El Pollo Loco! read more

I have been to this particular store before and have had decent service and food, but I will NOT go here again. After a long day of errands I stopped here on my way home. First off the speaker system was so bad the lady inside had a hard time understanding what I wanted and I had to repeat things 2 or more times. Then once I got home I found that half of my order was missing and the part that was there was burnt beyond being edible. The chicken was so burnt and dry I can't imagine why anyone would serve it, the fries looked like they had been in the fryer for way too long and then had been sitting out for hours. The only thing I was able to eat out of the whole thing was the tortillas and even they were cold by time I got home. I would have gone back to complain and get my money back but didn't want to waste my time on a lousy fast food place. read more

Two words: bug infestation. Prior to tonight I would have given this restaurant at least 4 stars because I have been to this location through their drive through a couple times and they got my order right, were very friendly, and the prices were always good because I receive coupons in the mail. After tonight though, I'll probably never return. My husband (this review is being written by Stephen's wife, Celeste, by the way) and I decided to take our two kids with us for an inexpensive family meal out, especially because we had received more great El Pollo coupons. Well we had never eaten inside the store and didn't realize we would be sharing our dining experience with hundreds of small and unwelcome guests. They were literally everywhere and even though I wiped off the table and chairs before we sat down my husband still had one get on him. He was so grossed out that he couldn't finish his meal (and he's not usually very squirmy about bugs). All my 2 yr old son could keep saying during the meal was "bug! bug!" as he pointed at the floor or tables. The service was still very friendly, but our bag of chips was very stale (they did replace them when I mentioned it though), and the place was generally filthy. I really hope that their food prep area is a lot cleaner than their guest dining area, because if the dining area is any indication of the kitchen I'll be very surprised if we didn't ingest a few bugs. It's too bad because I think If they would just keep it clean they would get a lot more service (certainly we would be return customers if it were cleaner, but will not be now). read more

First time here. I've been seeing their commercials on tv for the under 500 calories menu & decided to try it. Ordered the Chicken & Shrimp Grilled Tostado. Yummy!! Will definitely be back to try other things. Don't forget to sign up on their website for emails. I received a free order of Chips & Guacamole. read more