Two words: bug infestation. Prior to tonight I would have given this restaurant at least 4 stars because I have been to this location through their drive through a couple times and they got my order right, were very friendly, and the prices were always good because I receive coupons in the mail. After tonight though, I'll probably never return. My husband (this review is being written by Stephen's wife, Celeste, by the way) and I decided to take our two kids with us for an inexpensive family meal out, especially because we had received more great El Pollo coupons. Well we had never eaten inside the store and didn't realize we would be sharing our dining experience with hundreds of small and unwelcome guests. They were literally everywhere and even though I wiped off the table and chairs before we sat down my husband still had one get on him. He was so grossed out that he couldn't finish his meal (and he's not usually very squirmy about bugs). All my 2 yr old son could keep saying during the meal was "bug! bug!" as he pointed at the floor or tables. The service was still very friendly, but our bag of chips was very stale (they did replace them when I mentioned it though), and the place was generally filthy. I really hope that their food prep area is a lot cleaner than their guest dining area, because if the dining area is any indication of the kitchen I'll be very surprised if we didn't ingest a few bugs. It's too bad because I think If they would just keep it clean they would get a lot more service (certainly we would be return customers if it were cleaner, but will not be now). read more

Tasty salsa on the salsa bar that was appreciated, because the chicken was very dry. read more

El Pollo Loco - Fast Food Near Me - Gilbert, Arizona

We were immediately greeted with a smile from Lauren. A young man took our order he seemed new, but was nice enough. The restaurant looks clean & inviting & our chicken meals were fresh & hot. Sauce bar was clean too. Would have given a 5-star but when I went into the bathroom, it smelled like they were having sewage issues. The floor & wall tiles looked like they had not been scrubbed since opening day... really really bad. Need a new cleaning service! read more

if i could rate a 0 star i would do it the chicken horrible for the price i payed. i could have bought a whole chicken for 5 dollars and would have had more meat and taster better . staff looked annoyed that i was looking at the menu.the bowl was like soup the salad said 11 dollars and payed 15. read more

came into El Pollo Loco for chicken at 9:00pm (an hour before close) attempted to order half of a chicken but they stated they were out of chicken. I was confused and asked, "if out of chicken what do I order? Isn't this called the crazy chicken?" The gentleman then stated, "oooh we still have chicken but only for burritos and stuff." Still confused cause thought they continued grilling chicken for everything. Ended up having to order a burrito and saw chicken on the grill grilling when I pulled up? still confused and not very satisfying read more

went through the drive through and asked for 2 forks, got to the window and the lady had a horrible attitude and said "just this time, only customers" implying only people who pay money can get forks? then she slammed the window read more

The marinated chicken is always juicy and tasty while the salsa bar has unlimited and different salsas, serrano peppers, cilantro and onions. Their loyalty club gives you free food and discounted items and is very generous. Portions are large and filling and healthy. No wonder they are always busy. read more

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Ate at the "Crazy Chicken" restaurant (Not it's real name) last night. NOT impressed. Employee kept saying "I don't know" when we asked about ingredients. Example - Rick Hates avocado. We asked if there was any in the fajita burrito. Employee turns and looks at the menu (we already read that and didn't see avocado listed in the ingredients), then turns back and says "I don 't know." Rick asked what was the difference with another burrito - was it just that it had shredded chicken? Was it spicy? You guessed it - 2 more "I don't knows"! Apparently it was Her first time there also?! We aren't unreasonable people - we weren't expecting someone who knew everything. What Would have been nice, was if she had followed "I don't know" with "Let me check" - which wouldn't have required a big effort on her part, since the other employees were Right behind her. And it wasn't busy - she Could have taken the time to make that effort. Well at least they Did train her to ring the discount we had. We won't be back again. (DID try to let the company know of our dissatisfaction first, but it takes Forever to pull up the survey page. Obviously they don't want to know!) read more

No one in line and I ordered 2 3 piece meals. They still could not get the order right!!!!!! So frustrating. Please don't go here if you want your food right!! No one wants to keep opening up your order to recheck it. Plus they gave me mashed potatoes instead of a salad. Then asked for it back after I had touched it. If you are smart stay safe and don't go to the el Pollo loco on baseline. Wish there was a zero star. read more

Came through the drive thru tonight & when I pulled up in I waited for a few minutes before the rep came on and asked for my order-- so I ordered my 2 combos. Now I wait for him to respond... literal dead silence for probably 3 minutes! Then I hear "were you ready to order?" I then repeat everything! Cashier was nice when I got to the window and apologized. I'm usually satisfied with the great service here but in the end Only to get home and my combo is incorrect ! Disappointed in tonight's service and I'm a frequent customer :( read more

The service sucks. I ordered the same thing weeks apart they are rude and don't listen to what is ordered. The order was wrong both times - read more

Awful customer service and the management team was even more incompetent. Use to have decent chicken on the fly, but now the food quality is mediocre at best. Lost a long time customer after my visit tonight. Best of luck, hope y'all turn it around. read more

Like this location, but they do have a tendency to mess up my order (-1 star)... but they kind of sort of - not really- make up for it with free extra corn tortillas! In love with their flame broiled chicken and cheap tacos al carbon! read more

Went there the other day for lunch and was really surprised at the quality of the food and reasonable prices.. I had a cobb salad that was excellent and my friend had a burrito that he really enjoyed. If you are looking for something fast, reasonable, and good food, I would highly recommend this. ! read more

Chicken here IS pretty dry sometimes, like the other guy said, but overall I haven't had any bad experiences at this one.

I eat here probably once a week. It is always clean, the staff are always friendly. I usually get a Mexican salad, which is always pretty good. I rotate between the double chicken and the Mexican Cobb salad. The cilantro dressing is tasty. Today's salad had a little too much lettuce, but otherwise tasty. I like that I can add cilantro, onions, salsa, etc to my salad at the little bar they have. I eat for less than 10 dollars which these days is really good. I would definitely recommend. read more

Ahhh, El Pollo Loco. When I tell my coworkers I'm going there for lunch, they stare at me like I am a crazy person. Obviously, they have never been there. First, let me offer a disclaimer *I ALWAYS GET THE SAME THING*. So the 2 piece combo (breast and wing) with sides of coleslaw and rice and flour tortillas is the only thing on the menu I can vouch for. But it is wonderful. I order that and LOAD UP on the spicy avocado salsa, which is amazing. Seriously, I could drink that stuff by itself. My mouth is watering just thinking about it. Anyway, I make my own little tacos with rice, coleslaw, their broiled chicken and avocado salsa. It never disappoints. The staff here has always been kind to me, and you can get in and out of there quickly, which makes it a nice lunch stop. I gave four stars because I wish the restaurant was a little...newer? The bathroom has been closed for repairs a few times that I have been there, so maybe it's time to replace it or something? Either way, I will keep coming back. read more

Laura is the nicest lady at this location! Even when I rolled up right before closing, she still greeted me with a smile and was very polite. read more

I enjoy the freshness of the food; however the customer service here is seriously lacking. There is one lady (Lucy) that we always get and she is rude and does not listen and appears as if she does not like her job. She has always given attitude when we have ordered. It has now gotten to the point where the good tasting food is not enough for me to keep coming back because the customer service has deterred me. read more

i dont want to sound like a karen but i really Dont know if i want to go back here... Pulled up to the drive thru at 1:30 and was asked what i wanted. because i drive a good 10-15 minutes and ive learned from past mistakes that what i order just doesnt work with that time frame so i usually get the chicken nachos with everything on the side. every el pollo loco ive been to has done it, no complaints, no mistakes (its really hard to mess up honestly) when i asked for everything on the side she said "so pico, guac, and sour cream on side" i corrected her and said "everything on the side" i dont really understand how you can go wrong with that or misunderstand that. she then said pull up to the window very rudely almost like she was in a rush. i then politely said "and extra queso" because i wasnt done ordering yet. she then again quickly and rudely said pull up to window sounding more agitated that time. within 30 seconds i was handed my food. knowing what my usual bag looks like i already knew my food was messed up, and honestly with the attitude and poor quality of service i had already experienced i didnt want to deal with anymore. i got home and of course to my "surprise" i couldnt take a single bite of my food because the chips were mush, plus there werent any extra chips in the bag (which is supposed to come with the combo) and there definitely wasnt extra queso either. if someone says "everything on the side" that usually means they want EVERYTHING on the side. extremely disappointed and probably will not be coming back. definitely lacking good quality service for sure. i will continue to drive the extra 15 minutes to go to the one in south gilbert. better quality and better service. read more

Can't say much about this specific location, drive thru girl was nice. But the new chicken breast bowls are AMAZINGGG.

Food is awesome but service is slow, cashiers are super friendly when going through the dinning room. Anytime I've gone through the drive through they seem to take longer with taking my order. They do tend to fall behind but they are friendly about it and apologize. They are getting better, hopefully they'll find some constancy with their service. read more

I love this place! The staff is fantastic! Great customer service. My order is always perfect. The chicken is hormone free and tastes fresh.

Wilted gross salad greens and they left out the most important green salsa.super disappointed. The one on baseline at McClintock is consistently good tho read more

I could not believe how tasty this food was! We just landed and were heading out of town, so we wanted to eat something good, but quick. Not only was the food great, it was super fast! And the staff was very friendly. I would highly recommend this restaurant to anyone looking for good fast food! We had tostado bowls (me and the 11 year old) and the other half and the 8 year old had giant, stuffed burritos. Everything we tried was great! read more

Good food every time !! I go there specifically for the tostadas ...their Pico de Gallo is to die for .... Wait time is average ...tortilla soup is delitious a bit pricey but is worth it ... I could eat pollo loco 2 o 3 times a week read more

on oct 4th 2019 at 9:40 pm , i went to visit el pollo loco on baseline and gilbert rd. so i had first went thru drive thru-placing my order after a few seconds the gentlemen ask me to hold on - after 2 minutes of me waiting at the intercom to place my order i deciced to just go around and park. at that time i went into lobby to place my order at the counter, to only see the manager memo who has the head set on is cleaning and putting stuff away in the back fridge! i couldn't believe my eyes! he told me to hold on to clean- while i was thinking the whole time that he was inside helping somebody else! so i put my order in, with a teenager kid named david-who had manners! while another manager named janet said to me well you come in 15 mins before we close we just cant stop what we are doing to help you real quick! wow !! my response to her was your here running a business that is open til 10pm , i am in here 20 mins before closing time-and your cleaning up getting ready to close is more important then a customer at your counter who is spending money on your business ,trying to place a togo order. that is no way to run a business at all!! somebody needs to teach these people about customer service and how a business makes money ! also another thing is every weekend i go into this el pollo loco between 9 and 10 pm and they never have any breast chicken made as they have 4 to 5 chickens on the grill cooking 15 mins before closing.. i need a district manager to reach out to me about this matter thank you read more

Really good food, clean eating area, and excellent parking. Staff were very polite and attentive. We don't each much of this style cuisine, so we had lots of question and the ingredients, which were all answered. If you like Taco Bell, this is a bit more upscale. read more

A chicken place where the chicken is dry, the lettuce is dry, the rice is dry. We tried a salad and the new CHICKEN, SHRIMP & SAUSAGE PAELLA BOWL. Had to go and ask for salad dressing twice. Tries all the sauces and the fiery wasn't, the spicy wasn't and the salsa wasn't fresh. All in all, the best I can say is "Nothing wasn't" what we expected. Just another fast food place that has been X'ed off our try list. read more

Food is great!!! service is awful. After I ordered my meal the clerk asked me are u sure you don't want to order from the under 500 calorie meal. Seriously read more

El Pollo Loco is much better alternative to some fast foods like BK or Mcdonald's. The food is refresh and almost gourmet at a very reason able price. I tried it for the first time and I enjoyed it. read more

Most amazing BRC EVER! Great food at this location. :)

Super rude everytime I go shut window while your still talking ask for stuff on side they never do it just wish I could walk in and get treated like they want my money food is good but you have to deal with the rude workers and maybe get your food wrong read more

Stopped by for dinner on July 7. It had been several months since we stopped in. We always enjoy their food. It's the service that continues to lack and disappoint. We asked one of the employees to clean some tables for us as the tables that were in the shade were all dirty and had old food on them. She said "ok" but never came out to clean them. We barely found a small 2 person table that was semi clean. We will probably be back but not for a little while. read more

Instead of our usual family meal we opted to try two ultimate double chicken bowls. The bowls look similar to the photo but lacked cabbage, shredded jack cheese, and the pico de gallo salsa. One we "upgraded" for shrimp. The upgrade cost yielded six shrimp in a separate cup. Handed the cashier a $5 off flyer coupon but she and the manager were not able to make the register take that amount off. They gave up trying and deducted only $2.99. Staff seem indifferent in their work. The "tell us about us" survey resulted in no feedback. The lesson for this location seems to be check your order and receipt before leaving or try another location. read more

Went in around 730pm & restaurant was dirty, chicken was dry, manager made excuses...salsa bar was trashed no salsa asked for side of salsa, they made me wait for them to restock bar while my food got cold. read more

I love El Pollo Loco, the green avocado salsa is the best.

So aggravating when they get your order wrong in the drive through! We ordered the 8 piece family meal with mixed chicken which means we are supposed to get some white meat. We got 4 legs and 3 thighs so 7 pieces instead of 8 and no white meat. At least we paid $4 extra for their mistake just to make sure the experience was truly memorable! For the sides we ordered the salad and the pinto beans. We got a super dry mix of lettuce and a few straps of red cabbage and pinto beans that was half liquid and half beans. This place used to be my favorite but on superbowl Sunday we tried to get chicken there at 11:30 am and they didn't have any cooked yet...at lunch time...on superbowl sunday! They said we'd have to wait for 25 minutes! read more

Went in for a late Snack about 9pm Ordered taco platter and double ck salad! As I'm pulling up I see the China cook yelling at the other employees! Like really buddy ! They should be yelling at him for running out of rice 1 hour before close and for being lazy and not making more because it only takes about 20 min to cook but he rather us sub our sides ! No Rice and I got burned Chicken ! It looked like it had been sitting and when ordered The china Cook just threw it on the grill and attempted to reheat it but failed because it was just Luke Warm because when I pulled up at home it's was all cold and Tortillas for tacos weren't even heated up properly. I haven't been to that pollo since about early may and same thing happened ! This place needs some attention! I called and Gal who answered was rude and not wanting to really help offered me more food like yea I'm gonna drive back for more old food and just hung up on me ! Didn't even apologize! sad! I think she forgot we pay her Paycheck! read more