Overall, El Pollo Loco makes good, healthier fast food. It's not going to blow you away with amazing or complex flavors, but that's kind of the point. They keep the ingredients simple, clean, and straightforward, and you can tell they focus more on consistency and quality than trying to be flashy. This Diamond Bar location is solid and reliable. The food is usually fresh, the chicken is juicy, and you can feel a little better about eating here compared to a lot of other fast food options. What really stands out is the value. You get good portions, decent quality, and very reasonable prices, which makes it an easy go to when you want something quick, affordable, and not overly greasy. Not gourmet, but dependable, clean, and a great bang for your buck. read more

Got classic chicken tostada, They have increased on prices and reduced on quality The tostada had actually counted 3 red beans and no rice at all in it This is the trend fast foods are following and when it's to go, customer is not coming back to complain right, juice it out from every customer Terrible and very poor service I will not be going here again read more

Never had an issue with this place until tonight. We wanted to try the mango habanero double tostada and ordered that for to go at the counter. During our time there we overheard that a wrong order, a double chicken tostada was made for another person, eventually after a back and forth the person got what they wanted a mango habanero double chicken tostada. Interestingly enough we got our order exceptionally fast today and all wrapped up. Come home and find that my receipt has the correct order of a mango habanero double tostada and they gave me the wrong order, a double chicken tostada. Guess they decided they could pull a fast one since we had to deal with a toddler that wants to do everything while we were there. Disappointed that they would even do something like that. FYI there was not a lot of business, so it's not like it is easy to make a mistake. Overall be careful with your order open up the tightly packaged items before you leave. read more

El Pollo Loco - Corn Double Chicken Power Bowl - Fast Food Near Me - Diamond Bar, California

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This review is for El Pollo Loco in Diamond Bar on Diamond Bar Blvd. As usual the food was spot on hot in temperature and delicioso. They even gave me coupons, which was very helpful and kind of them Thank you again to try El Pollo Loco crew for the great hospitality and yummy food, and also accommodating my special request of all drumsticks read more

El Pollo Loco - 3 piece meal with all drumsticks and tortilla soup and horchata - Fast Food Near Me - Diamond Bar, California

I came through the drive-through and met this wonderful employee name Laura VAlladres. I was going through the drive-through and paid cash. I normally use my card, but it was not working on my phone device. Anyhow, she was so patient and kind as I was frazzled that I was taking so long she had the greatest smile and told me not to worry about it And to relax... I hope the owners read this review because she is an asset to your company read more

Today I left El Pollo Loco extremely disappointed. This place has always been a staple for me, but similar to Chipotle, prices keep going up while value feels like it's going down. I learned today they don't provide lemons/limes anymore, which is such a staple of most Mexican meals. It might seem small, but details like that make a big difference. I wouldn't even mind paying for it, but not to provide it at all is wild. read more

Every employee in this restaurant is super nice. I come here every week. The food is very fresh and good. read more

El Pollo Loco - Fast Food Near Me - Diamond Bar, California

The best, most affordable burrito around nowadays: $11 for a chicken guacamole burrito with good salsa and beans. I come here all the time and order the same thing every time. It's consistent, fast and affordable. It's not fancy but it gets the job done. read more

The service is always better at this Pollo Loco location. I'm not sure if it's management or just the service in general, but they seem to get it right here. Perhaps it's because this is an older store with no drive thru service, and maybe compared to other locations (with drive-thrus), the chicken is always perfect. read more

Haven't had any problems with this El Pollo Loco location. Service and speed at which the food comes out were fine. The parking lot if a bit small and hard to get into but you can look past that. Chicken is standard and a bit small in size but cooked fresh in front of you. The dark meat I had wasn't dry and they give you the salsas/sauces prepackaged. read more

Here's my one line review: All 4 of us got diarrhea from eating here. Need I say more? read more

Service is always great here! We usually go at night and Edward is always so nice and starts a conversation. Always get our order right and give the correct amount of salsa! Food is cooked perfectly! Definitely our fav El pollo loco! read more

Amazing service and very positive politely great customer service Thank you Anthony for your awesome customer service you deserve a great star award thank you very much for your professionalism and dedication read more

Chicken was cold, mash potatoes look green, and the rice was hard. Where in DB can you get a decent chicken meal - not KFC, not El Pollo Loco read more

Got food poisoning from here yesterday from a chicken burrito. You guys need to cook your food thoroughly!

I am so beyond disgusted. It's not even funny. As I'm eating my crispy chicken taco there is pieces of bone in it! I literally almost choked on it! I ordered $60 worth of food which is a salad crispy chicken tacos and a $15 burrito and I will not be eating any of this food because I'm so damn disgusted that there is going to be more bone in my food. I will never order from this location again. read more

The restaurant was spotless, the staff was welcoming, and the serving size was perfect. It was such a pleasant experience, and I'd be happy to return. Thanks Axel for helping me with my order. read more

I love this pollo loco, everything was great! The place was very clean, everyone was super friendly, and the portions were just right. I really enjoyed my visit and would definitely come back. Thanks Axel for helping me out read more

Ordered 40 pollo bowls for my job for lunch and it was the easiest catering experience ever! Called, placed the order, gave the time I wanted to pick up and paid in person when I arrived!! Everyone was so nice and professional considering it was really busy! Will definitely be ordering again! read more

Place is clean. Plenty of table and chickens are made perfectly. Not over cooked and dry. Great portion too.

I work a lot so this is my go to weekly. The food is always fresh and tasty, the staff always friendly. There was a bit of confusion once and Edward solved it with ease and a smile. I wish I could steal him to work for my company haha. The food and staff are top notch. read more

Superb customer service with friendly neighborhood ambiance and carefully prepared food that you don't expect from a large franchise restaurant. This location literally is as an outlier and always brings a smile! read more

El Pollo Loco - 8 Piece Chicken Meal - Fast Food Near Me - Diamond Bar, California

The best El Pollo Loco that I ever been to, the service was pleasant. Edward took our order, he was friendly, prompted and efficient. The Chicken Tostada salad was so fresh and chicken was tendered. The seasoning was perfect! We also ordered a chicken tortilla soup, a lot of meat and veggie, but a bit too salty for us. Other than that the meal was perfect. The place is really clean and well organized. We love the vibe and felt welcome. Keep up the good work and good food! I will drive further to this location to get food rather than other locations near my house when I want El Pollo Loco. read more

El Pollo Loco - Chicken Tostada and Chicken Tortilla Soup - Fast Food Near Me - Diamond Bar, California

Food made fresh over the grill. Excellent service from Haiden to Jacob & Olga the manager came out to assist her crew gotten so busy with orders of the customers. Great Teamwork!) Nice clean kept so organized inside the restaurant. Thank you Olga, Haiden & Jacob. Will be back again & highly recommend this place:) read more

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The El Pollo Loco in Diamond Bar is the best El Pollo Loco I have ever been to! Everyone is so friendly, and everyone seems to care about their customers. The place is always clean. I especially love dealing with Edward, one of their managers there. Edward has the best attitude ever, with impeccable customer service skills. He impresses me every single time. He is very attentive to his customers' needs, always extremely pleasant, with a genuine smile on his face! He is a definite asset to El Pollo Loco, and I hope that he will always be there, hopefully climbing up the ladder to the very top!! read more

El Pollo Loco has been in this location for such a long long time. I remember coming here when I was in middle school. Since being back in Diamond Bar I do frequent this fast food style more often than other fast food places. The only thing is sometimes it might be super difficult to get a parking space here because overall this place is super small and it's filled with a lot of restaurants and eateries. I usually just get a two piece with two sides. I switch up the sides but my favorites would probably be their rice, Mac n cheese and mashed potatoes. I know all carbs but hey I'm eating fast food and I want to eat something that I do enjoy. They do have fresh broccoli and other options like corn, black beans, pinto beans, cole slaw, and their loco salad. Their avocado salsa is my favorite and probably a good in between on the spicy factor. It's not overly spicy but it does have a nice kick. read more

El Pollo Loco - Two piece with Mac n cheese and rice - Fast Food Near Me - Diamond Bar, California

This is my favorite El Pollo Loco to visit and even though I have another El Pollo Loco closer to my home in Chino Hills, I drive out of my way to visit this location in Diamond Bar because this location is so much cleaner and they have the best customer service!!! read more

My FIVE STAR review is much overdue for Eduardo & his staff here at Team Diamond Bar/Grand Avenue. I have been coming here for over 15 years since it is conveniently located on my route home after work usually about 7 PM. As soon as you enter the doors you hear "welcome to pollo loco" Getting back to the current staff, the service has always been really good. Although with Eduardo everybody here seems to enjoy their role here at this business and it truly shows I have to say that even though I have a closer Pollo Loco to my home in Chino Hills, I prefer coming to this location mainly because of the staff and the ample parking for the patrons. Of course the healthy food they have is an added bonus. My favorite's are the double chicken tostada, the 3 pc mixed meal, always to go. If I can suggest that you load the APP to your smart phone to get the many perks they offer to guests. I tried the Birria Burrito last week, very tasty and good portions as well In closing I'd like to say keep up the great job, your enthusiasm truly shows and many customers who I frequently see here appreciate what you do for us on a consistent basis. See you very soon! Sincerely, Joe H read more

I love coming here on the weekends to eat specially, when Edward, Juan, Martha, Anthony and Graciela are working as a team. They always have a smile on their face and make me and my family feel very welcoming They are also very friendly and attentive. I love their customer service definitely one of my favorite places read more

As you enter, warm greetings from employees. Place was clean and well organized. Chicken, side orders & churros were all fresh and delicious. Will be visiting shortly again :) read more

El Pollo Loco - a restaurant counter and menus - Fast Food Near Me - Diamond Bar, California

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Eh, what can I say, it's El Pollo Loco. Prices are okay. The chicken was kind of dry but they were very friendly with the sauces, they make the sauces GREAT here, so get a ton! We ended up getting a Salad, but...they didn't have any more dressing? That was kind of weird. Service also took a while too, we ended up waiting nearly 30 minutes for our food and then part way through they said they didn't have a certain type of meat, so they asked if they could replace. While we're okay with that, it just seems weird to tell us after waiting for a decent amount of time. Although, it's fast food at the end of the day, you shouldn't expect much! They also don't honor the Service Discount that is on the website. So if you're an EMT, Police, etc. it won't count for them. read more

El Pollo Loco - Fast Food Near Me - Diamond Bar, California

I normally don't leave reviews for fast food places but this is for a particular employee. Every time I go there and get served by Edward G. He's always has a smile and excellent customer services. If an order is incorrect or the wait in line is too long, he'll do his best to make sure you are satisfied. Five stars for him. read more

My family and I have been coming here on a fairly consistent basis on the weekends for a delicious inexpensive meal. Their 8 pc or 12 pc family chicken meals are both a really good bargain for the price you pay. Be sure to download and install their mobile app as they'll routinely have deals on the app that make it even cheaper! The staff here are always friendly and hard working! Even with the ongoing pandemic, they are all doing a great job with customer service. The floor is labeled to help you maintain distance from other people. You'll have to wear a mask to enter the restaurant. They'll even bring out your order to the curbside if you're uncomfortable going inside. read more

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So I visited diamond bar El pollo loco and I have to say it was the best one I've ever visited it was a walk in and service was polite and on point! It had several visitors which is always a good sign and the grilling and preparing is done right in front of customers. I ordered 2 double chicken tostada salads , a large Mac and cheese and Churros and everything was fresh and tasted great. Good vibes as well. I would definitely recommend this el pollo loco. read more

Great place to get my Tacos Carbon with chips and spicy salsa. Friendly and affordable price

I love to come to this location on Friday morning for it excellent service and good staff but today it was the worst experience ever. I came in and order a tostada salad and I saw that the manager that is working here has long acrylic nails this is wrong what will happen if a nail falls in to my food ! I think this is disgusting this location was better before read more

We decided to try the birria tacos since they look so good in the commercials- we'll what a flop. First the value is horrible, they are paper thin, nothing like the commercials, the taste is very bland, no flavor whatsoever, the broth is not so bad. If you've had Birria before, this is a big disappointment. read more

Terrible. Just terrible. There's this middle aged guy who works at this place where I ordered the 4 pc leg and thigh meal, and Ive requested a little bit more salsa because it wasn't only my mom and myself eating it but rather my father as well; I would have understood if that person told me "Sorry our policy does not allow too many salsa per customer / our policy is 2 salsa only" but this man just said "No you don't need that much, I give you only two salsa." Excuse me? Sir, I would understand if you told me if your policy stated that, but this is unprofessional and unacceptable. Another time (few months ago) when my father came, he was rude to my father as he did not speak English very well - i don't think it's acceptable to treat a customer differently based on their English skills or their race. I will not be going to this El Pollo Loco ever again. read more

Everytime my girl and I come to this Pollo Loco we always come in right before closing and the night crew is always so respectful and helpful always smiling is a good mood never make us feel rushed the food is always fresh and on point juicy chicken never dry by far our favorite location!!!!! read more

Excellent food and service. Everyone is always friendly. The salsas are great too. Highly recommend this location!