The food here is great completely unlike any other drivers thru Mexican food in town. Reminds me a little of taco villa in west Texas.

Very nice but the food was not the best or as the kids say 'absolute buns!' But I had a great time with my favorite person, aside from the rat-shaped chicken and soggy cheese read more

El Pollo Loco - Me and my husband at our anniversary dinner, he bought me a meal and then I was his - Fast Food Near Me - Dallas, Texas

We stopped by for lunch and found the menu had a good variety. My pasta was nicely cooked, though it could have used a bit more seasoning. The staff checked on us once, which was fine. The space was clean and not too crowded. A decent option if you are nearby. read more

The service is absolutely horrible they never pick up their phone. I guess they just have it there for show. You could call anytime of day and they won't pick up the phone. I have called with my phone and a different phone over 15 times and they never picked up. It's honestly ridiculous. Horrible store, I've ordered at others stores and I've never had this issue before. read more

Nothing, gave you 2 (two) chances both times were disappointing (food and service). That's it for me, im done

I came for quick bite since I was in the area. Service was bad young lady taking orders inside seemed annoyed was not welcoming. She literally looked like she didn't like working, never said hello or thank or even smiled. Then I saw another worker guy taking a big order and didn't even know how to put in the register or close it out. I really think they didn't know what they were doing. On the plus side the chicken was great and very flavorful. read more

Fast, friendly service on a Sunday evening. Good prices. Seems well-managed. First time visit

Be careful they put in the box what you order and time consuming place.im not going back to El pollo loco in texas i might try in California

I had the most disgusting food order ever yesterday!!! I have been to this location many times before and have never been disappointed. However, not on 9/14/24 at 9:07 pm! I went through the drive through and ordered a chicken avocado taco and a classic tostada with avocado. I had ordered this before and it was a go to for me. The person working the drive through (a young female in a black El Pollo Loco shirt and fringed jeans) was RUDE! The way she slung my food out of the window and closed it was nasty work! She then preceded to grab her phone, look at it and walk away. When I got my food home, I was disgusted! When I bit the taco, I realized it was ice cold then I looked inside of it, that's when my stomach started to roll! It looked like someone vomited in it! The avocados were old, soft and brown and the chicken was hard as a rock. So, I put that to the side and thought "maybe the tostada is better" but NO! I looked at it and it had more old, soft, and brown avocados on it! The spanish rice was hard and stuck together! The beans were dried out and none of the ingredients looked fresh AT ALL! I didn't even bother to put that in my mouth at all, it just looked too disgusting! I spent (wasted) $17.61 on this mess and I am beyond upset. I didn't take it back because the location was not convenient to my home, but when I called no one answered the phone! I would NOT recommend going here! read more

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We tried this place for lunch because I had a Groupon cash back deal (yes, it really works). I was expecting food that is more Mexican given the name. The chicken is ordinary chicken cooked on a grill. The skin was crispy but did not have much flavor because it was not seasoned. I thought there would be Mexican seasoning or something. They offer tortillas and there is a salsa bar, but that to me does not warrant the Mexican name. My chicken was good, not quite as tender or juicy as Cowboy chicken, but it was not bad by any means. The mashed potatoes were made from a box. The corn was interesting and along the Mexican theme. The wife's chicken avocado bowl was good and she enjoyed it, but I am not sure it is better than Chipotle. The restaurant was clean and the service was fine. Overall, we had a perfectly fine lunch but it certainly is nothing special. read more

El Pollo Loco - 3 pieces - Fast Food Near Me - Dallas, Texas

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Delicious food here! Our go to whenever. Loco bueno food! The service is good the staff friendly. I took someone who had never eaten here before and was satisfied. The ambiance was warm. We could eat this grilled smoky chicken with those pinto beans and rice with that pico and warm chips everyday. read more

Great food great service in Dallas El Pollo Loco. Was here for the eclipse and was so happy to find out since it's been since 1995 since I've had El Pollo Loco when I lived in San Diego please come to Florida build your stores in Florida. We need them. read more

First time coming to this location and it took forever for someone to take my order and when they finally decided to take it, the young girl( wearing a dark red hoodie, young black female) taking my order had a whole attitude as if i had interrupted her conversation with her coworker. While taking my order, she kept being rude and loud, this location needs to teach their coworkers how to talk to costumers. I have never used yelp before but people need to know what kind of service they will be receiving from this place. DO BETTER! read more

La verdad es un robo , tienes que buscar con Lupa el pollo de la tostada para encontrarlo Y todavía tienen el descaro de cobrar $12dlls por esa porquería read more

Never heard of this place but it popped up down the street from my job, so why not give it a try? I was a little apprehensive after reading ALL 3 reviews, but later found out that it was a lot better than I had planned for. I got the 3 piece (yes I was starving) leg and thigh combo with a drink, rice and beans, corn tortillas, and 2 Churros. The chicken was juicy with crispy skin. The cilantro sauce that comes with your meal was PHENOMENAL!! The rice and beans were...meh. I haven't had Churros in a long time, so it came to me with great satisfaction to revisit my childhood. Overall the food was good. Everything, except for the Churros, of course, was really lacking in salt...kind of bland. My purse isn't complaining. Where can you get a filling lunch, a drink, and dessert for UNDER $10 in Dallas? I'll definitely return...I'll probably try different. read more

El Pollo Loco - 3 piece leg and thigh combo. Oh yeah! Don't forget the Churros! - Fast Food Near Me - Dallas, Texas

The food is alright.. not even warm. Also why is there hella flies all over the restaurant? The manager needs to get her bigself and swap those flies or something. It's not appealing whatsoever. Also I ordered double chicken bowl. I had to go back and ask them for DOUBLE chicken. Not barely chicken bowl. They also let homeless people come in the damn store and savage in the trash for water cups to fill their drinks. HOW DOES THAT MAKE ME FEEL COMFORTABLE EATING THERE? GET A NEW MANAGER read more

I was at the forest lane location in full uniform and asked to use the restroom I was told I have to purchase something in order to use it I had been driving all day and was in a tight I drive for the City of Dallas in the Sanitation Department my truck was in the parking lot and I was told that it was because of hobos that I couldn't use it I said do I look like a hobo? I was still refused I can't believe that they treat humans this way very heartless read more

I grew up in L.A. and this place was always a default place to eat. When I moved to Dallas and I heard the franchise was coming I was excited. And for good reason. This place still rocks and the food is just as good! The self service salsa bar is awesome and the new decor is cool. I recommend it. read more

The food is good. However we got a couple of jalapeños in the food that made it extra spicy and I wasn't prepared for that. I usually get the chicken avocado burrito and it's really delicious! Today I got the chicken nachos and they were really tasty! Plenty of chicken and it was hot read more

El Pollo Loco - Chicken nachos taste very good! - Fast Food Near Me - Dallas, Texas

We normally go to this place lunch or early dinner. The food was great. Today we tried the drive-thru. Worst decision of our life. We got dried out chicken and hard mexican rice. They seem to give out the old stock to people who will not be able to complain to management. We bought our food around 7 pm. Still too early to get old stock. If they care about their customers, they should give the good food whether you dine-in or use the drive thru. read more

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Drove about 15 minutes out of my way to go here to get my fix of this place and I got the chicken and avocado burrito and it was delicious but overpriced for what it was. But sadly I'll still be back ha ha read more

Chicken Soup - broth, real broth, not gummy whatever other places serve you! Chicken, it looks real! Tortilla slivers, on the side so when I can find something to eat when I'm trying to stay on keto. And hot! And a big serving without potatoes, although there are random pieces of corn, I'm ok with that. Big, so I won't be hungry later on. Thank you, thank you! read more

El Pollo Loco - Homemade Chicken Tortilla Soup - Fast Food Near Me - Dallas, Texas

I went to the El Pollo Loco on Forest Lane and Abrams in Dallas on Nov 19 2019. I got my change back and left my money in my receipt and put it in my wallet. I thought nothing of it. Then open unfolding my receipt I see that they gave me a fake 10 dollar bill!!!!!!!! I was super mad. So I went back to them they confirmed it fake but the manager Darrian gave me a 10 dollar credit. I then came the next day and the female manager told me she didnt know about a credit and tried to argue with me about the situation. I called corporate but this location is a franchise. I will never EVER step foot in an El Pollo Loco again. This is wrong on many levels and now I'm short $10.00 and since they are a franchise they can get away with how they treat people. read more

El Pollo Loco - The fake ten dollar bill that was given to me. - Fast Food Near Me - Dallas, Texas

Can I have some chicken on all 3 of my tacos when I buy a 3 taco platter? You are the worst on Forrest. Why did you evenm come to this street if you didn't want to give people the food they pay for? Next time I will go to one of the other many many chicken places on Forrest. read more

El Pollo Loco - #madaf - Fast Food Near Me - Dallas, Texas

As much competition as this type of food has here in Dallas, I definitely suggest they step up their bird game. Their chicken is tasty but their pieces are extremely small. I grabbed an 8 piece box of legs and thighs and my family of three finished it. Normally we would have left over pieces for another meal later. They also have bowls and salads, as well as their standard chicken family platters. This particular location is very difficult to get in and out of during rush hours traffic but their drive thru moved fairly quickly. read more

My family loves the seasoning of the whole chicken and I love the kid quesadilla , rice and beans, and chips and salsa. Average service and fast food ambience read more

Save yourself the trip if you wanna try the birria tacos and those burrito's. Dry and cold meat.. my first and last time

hoy tuve una horrible experiencia en la locación de arlington , mi orden se tardo más de 10 minutos las personas estaban jugando mi orden fue de pollo y el pollo seco quemado pedi ablar con la manager y no sluciono nada pésimo servicio nunca mas volveré no lo recomiendo read more

The food was actually pretty good. I was impressed with the homemade chips and queso even more than the chicken, which was very good as well. One thing the restaurant was very dirty, I was there an hour and it wasn't very busy and the tables stayed dirty with trash and stains. They all appear to be in training so I will give them a break this time and try again read more

El Pollo Loco - Fast Food Near Me - Dallas, Texas

This place looks new and great, but the drive through agents could use some training. I pulled through, waited for someone to ask for my order. Waiting about 5 min, then someone finally says "LET ME KNOW WHEN YOURE READY" I provided my order. When I got through with my order the person just said "thank you". I asked for clarification, wasn't sure if that meant pull forward or what exactly it meant. When I asked what they said, no response, asked again, no response. Pulled around. Person asked me a question, but didn't even look at me so I was not able to understand as she was speaking to her screen. Just very rude. Did the same thing when I asked for my total. Just very rude as if I was interrupting her day. Then I got home and my entire order was wrong. I ordered rice and a side salad, I got beans and a salad. My drink was not what I ordered and I asked for flower tortillas and got corn. Chicken was fine, but won't be back here. read more

I go to this location on a regular basis. The food is always good and fresh. But, the staff there is awesome. They are always so courteous and polite. Sadly, this is now out of the ordinary at fast food restaurants. Kudos for finding nice people. read more

Great food healthy choices. You don't feel guilty after eating here because their food is honestly clean. Friendly fast service. Allows for dine in with covid regulations. Overall great place to grab a quick lunch while not breaking your diet. read more

This is the closest location to me "15 mins" There food never disappoints, fast service and friendly staff. Love it! read more

Tried this place twice within 3 days still couldn't get the order right. The second time really put a damper on things. Ordered 4 chicken tacos, 2 of them had sliced room temp. chicken and the other two appeared to experienced some kind of grinder that imitadated to be chicken. Everything had a bad burnt taste to it and no flavor in the chicken. Asked for red sauce and got a ton of avoacado sauce packets but no red sauce. The first time, the pinto beans were fresh and tasty but the second time, looked like ranch style beans. There are no side prices on the orders so your little bowl of rice or beans is $4.19 apiece. Don't be mislead by all those chicken pieces cooking on the grill when you go there, I think they are for "show", not for customers. read more

I try el pollo loco the first time last week their food was great I had me chicken avocado burritos and a large drink, the was really good

Kind of flavorless. Chicken was a bit over cooked. Do not believe the hype. It's just ok.

Ironically their best dishes are the shrimp and barbacoa and they only sell those for limited times. But the salads are low in calorie and full of flavor - they are generous with the avocado! Best chicken dish is the crispy chicken tacos - get that thing! read more

El Pollo Loco - Try the crispy chicken taco on the snack menu!!! - Fast Food Near Me - Dallas, Texas

la verdad el pollo estaba rico pero los frijoles u el arroz estaban mal el arroz todo duro y los frijoles eran más agua que nada un poco lento read more

Good food and friendly service but I often don't receive everything I order. Disappointing as the customer service is friendly, the restaurant is clean, and the food is delicious and healthy especially for fast food. read more

Great location, check it out. The staff is friendly and foods great. Don't let other locations discourage you pollo loco can be pretty good. read more