the workers are nice don't get me wrong but i ordered two vanilla coffees with milk and a bagel w strawberry smear and a bagel with avocado and tomato. i had the orders to be set by 11:00 am and i came at 11:20 and my two drinks still weren't made. no problem right? maybe someone took them. i ask the workers about my two drinks and they were both more than happy to make my drinks for me! but my drinks were made wrong and i was in a rush and couldn't check . by the time i got to work and opened my bagel it didn't even have tomato on it!!!! kind people but definitely a sloppy job read more

Unfortunately this place sucks. Having a 10 crew team on a Saturday morning and still cannot get an order done right and out on time. No coffee barista for a breakfast sandwich place. Einstein Bros. Bagels managed or run by an unorganized person. A simple clown show. Lack of leadership and guidance for a hard working crew. Very sad and unfortunate to see . This is my observation during my 30mins wait to get 3 bagel sandwiches and an orange juice. read more

Looks disgusting Take your time and make orders. I love this place and some of staffs but sometimes they can lazy read more

The staff needs more food handler training. This is the 3rd time I've gone in and seen them place someone's bagels up against the cleaning rag. First time I witnessed it, I politely mentioned it to one of the people working. She said, "omg I didn't even notice." But I've seen it twice since now. That's disgusting and unsanitary. If they're doing something that gross out in the open, I can't imagine what's not being taken care of behind the scenes. Other than that, the bagels are fine. Nothing great, but not bad by any means. Still, it doesn't matter how staffed they appear to be - they never seem to be able to smooth out their process. The entire experience is always chaotic. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Westminster, California

This is my local bagel shop and I love coming here. I always get great service and friendly staff. There's this employee named Bam that is so nice! He is always smiling and willing to help! 10/10! read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Westminster, California

I've been waiting here for about 20 minutes just to pick up my order. The store seems seriously understaffed, and the employees are extremely inattentive. There is very little communication or urgency, and nobody seems to care that customers are standing around waiting for their orders. A pickup should not take this long, especially when the customer has already placed and paid for the order. If you value your time, I would strongly recommend avoiding this location whenever possible. There are plenty of other stores where you can get your order without wasting 20-30 minutes just standing around. Honestly, keep this location as your absolute last option. read more

Einstein Bros. Bagels - Inside the store - Breakfast & Brunch Near Me - Westminster, California

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I would honestly give this place zero stars if I could! The food was not good. They messed up the bagel that I wanted mine on. We ordered drinks and they told us that due to us not wanting ice that we would literally be paying for the larger size but receiving a small. Then, when they gave my husband the drinks my husband asked which drink was which and the girl started having so much attitude and was very disrespectful and rude to him about letting him know which drink was which one. They also put ice in one of our drinks and my husband was so fed up that he just left. The ambiance is alright, nothing too special. We will definitely NOT be coming here again! read more

Einstein Bros. Bagels - NEW! Hot Honey Nova Lox (I asked for jalapeño cheese bagel and they gave me an everything bagel) - Breakfast & Brunch Near Me - Westminster, California

Worst service ever. We come here often but this last time will be our last. Waited over 40 minutes for two bagels with cream cheese. I am so happy another one of these is opening in HB. Hopefully they will treat the customers right. Emmy was downright insulting. So rude. That woman being the face of your store with the way she treated people was awful. We will not be back. read more

I ordered the Tasty Turkey bagel. While I waited for my bagel, the workers were angrily yelling at each other which was very annoying to have to listen to. When my order was ready I quickly left, and upon opening my bagel they had forgotten to put any turkey in it. It was just vegetables in a bagel. I still ate it, and it tasted okay. Overall not a great experience. read more

Einstein Bros. Bagels - Tasty Turkey Sandwich (they forgot the turkey) - Breakfast & Brunch Near Me - Westminster, California

I've always liked Einsteins bagels so I decided to order them for an event at work for about 60 people and everything was great. The delivery was great. The food was great. I had someone call me and tell me they would like to send a sampler over I'm assuming so that we would continue using them not only for breakfast but for lunch so I accepted it. I was told that I can call in the day before even the morning of when I wanted to use it. We had a meeting scheduled for management and so I thought that would be the perfect opportunity to take them up on their offer. I try to place my order the day before and the store acted oblivious to what I was talking about they then said that it was probably their marketing department and that they would get back to me. They never got back to me instead I gotta call the morning of letting me know that they were not gonna be able to provide me with what was offered to me I was less scrambling, trying to find another place to provide lunch for the meeting. I just feel that if the store in their marketing department is not on the same page, they should not be calling people and offering promotions or free food without speaking to each other. I thought that was really unprofessional and poor customer service. So I started giving this giving them one star, but I will give them to because at least the experience with the first order was good. read more

Terrible service. I walked in and 3 employees were standing there. Not one greeted me. I stood there looking at the bagels for a while and then walked over to stand right in front of the cash register. Finally, 1 of the 3 employees said "can I help you." I ordered a cinnamon raisin bagel with regular cream cheese, to go. I asked for the cream cheese on the side. But the employee ended up putting it on the bagel. Didn't listen. Whatever, I guess. I didn't wanna wait for him to remake it and took the one already cream cheesed up. As I was checking out to pay, I saw that they sell bagels for dogs. I grabbed one of the beef bagels for my puppy. She loves it!! The bagels are decent. Service terrible though. read more

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I was so excited to try this location. I came by on a Thursday morning, which I didn't think was going to be 15 minutes of a wait, and still nobody greeted or took my order. Won't be coming back. read more

Had to pick up bagels for a meeting at 6:30 am so I arrived around 5:30. There nothing like walking into a place and smelling all the delicious warm smells of fresh bagels. I was greeted with a smile and a "good morning" which pleasantly set the tone. The bagel window was fully stocked and it was so fun to see all of the delicious varieties of bagels. They have "top shelf" bagels which were more specialty like jalapeño and Asiago - just amazing. I got my dozen along with 2 tubs of schmear even with 6 top shelf bagels and a tip it was just over $20. Love this place and can't wait to go back! read more

Came around ten to grab bagels with friends. Worker Camila was very knowledgeable about the menu and helped me pick a drink and bagel. Definetly will be coming back! read more

Einstein Bros. Bagels - All-Nighter Egg Sandwich - Breakfast & Brunch Near Me - Westminster, California

Friendly staff. Consistent with bagels. Always know what to expect. Open early for morning commuters.

Horrible experience. Everything went wrong. I really like Einstein Bagels. This location is bad. Employees don't listen. They take down your order incorrectly. Pay attention to details. My bagel was cold and soggy. I asked for double toasted. It came with tomatoes. Didn't ask for tomatoes. My wife's cheese was cold. Not melted. Ordered an Oktoberfest bagel. Supposedly they ran out of pretzel bagels. Employees looked tired and annoyed. Not happy. Not friendly. Won't be returning to this location anytime soon. read more

Crazy that I see so many negative reviews. This place is great! I was going to DoorDash some breakfast from here but saw how close it was to me and I needed to run a few errands anyway. Got there and the girl who helped me was super nice. Ordered my bagel sandwich and it came out pretty quickly. Nice little area outside to just sit for a bit while you wait. I'll definitely be back! read more

The place in my opinion has the freshest bagels. Great produce ,,, I got a turkey and cheese on a plain, really good as well as a blueberry, they're good quality and so soft Great iced coffee too! read more

Update: received a call from the manager Sylvia. the manager that was on duty during my visit was not the manager for that location, Sylvia apologized for the unfortunate service i was "provided" and was very kind. i did let her know the employee helping was very nice and did not want him to endure any issues because he was VERY helpful. my issue was with the treatment of the manager on duty. i appreciate the call , check in and comments. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Westminster, California

I'm very disappointed in this location today. I normally enjoy getting my bagels from this Einstein location, However this morning, the early morning staff seemed to be in their own world. It took us a while to get their attention in order to have our order placed. Once we did, my husband had made some alterations to his order , from ham to sausage , to our dismay, when we arrived home , his bagel in fact did not have sausage, but ham. Leaving his taste buds highly unsatisfied. I don't like to leave bad reviews, but today I will make an exception. A bit of advice, exceptional customer service is key to a successful business. read more

I'm a bit disappointed here. I got a breakfast sandwich and it had such minimal filling that it was basically just bagel? And I love a bagel as much as the next girl buuuttt I ordered a sandwich? I haven't been to an Einstein Bros in awhile (and have never been to this location) and I don't think I'll be back based on this experience. read more

Einstein Bros. Bagels - Bagel breakfast sandwich - Breakfast & Brunch Near Me - Westminster, California

Good bagels, no personal care whatsoever. The employees don't greet customers upon arrival, they are merely order takers. They lack customer service and simply go through the motions. It's very transactional. Definitely don't add to the experience- but the bagels are good, consistent and we love them! The store itself can use some love. It's pretty dirty inside which is a bummer. Lots of outdoor patio seating though! read more

Einstein Bros. Bagels - Bakers dozen - Breakfast & Brunch Near Me - Westminster, California

Love the bagels here. Service is ok only. When you buy a dozen bagel, make sure to grab the cream cheese tubs. They are not inside the bagels box and the workers won't tell you to grab the cream cheese :( Still love their bagels though read more

I have come here many times to order bagels and bagel sandwiches. As I have the app for this place I had a free sandwich offer for my birthday. I got the new Maple breakfast bagel. The bagel was good as I always get them without eggs. It had lots of flavor and syrup. The only issue I had was the smear they put on the sandwich. It didn't really go with it in my opinion. Overall very tasty, just put a different cream cheese on it. Will be back. read more

Me and my girl had bagels here this morning on her day off from work. We love bagels, and Einstein Bros have lots of choices of flavors to choose from. I have been to many different locations, but its nice to have them in the OC, Nice staff here, and they are not too expensive either. Nice staff inside the Pavillions shopping center. I will come here as a go to spot. read more

No real reason to come here: Old and grimy. Dining area closed and this is May '23! Look at the photo of how they buttered my virtually tasteless everything bagel. GROSS! The McDonald's of the bagel world without the world famous fries! read more

Einstein Bros. Bagels - Butter on bagel! - Breakfast & Brunch Near Me - Westminster, California

The food is fine. The bagels are good but the customer service is awful. I keep having to learn the lesson I guess. Today was empty except for one other customer but even over an hour before they are closed it was clear that customers aren't super welcome. All the chairs are put up on top of the table, no one acknowledges you're waiting for minutes. The two workers spent far more time talking than getting anything made and then I was handed my order with a sullen "here ya go". Not looking good. I'll remember to find a new bagel place. read more

I ordered 2 bagels with cream cheese (along with other food items). Both bagels look like this. I should have just ordered 2 bagels with no cream cheese, because that's basically what I got. NOT COMING BACK read more

Einstein Bros. Bagels - Bagel with cream cheese; without cream cheese - Breakfast & Brunch Near Me - Westminster, California

I've never been so FUCKING DISGUSTED IN MY LIFE!!! I got a lox bagel and when I opened it, it had a broken dirty nail in my food. Why the fuck are you not wearing gloves? Literally feel like throwing up. This is the end of ever eating here. SO GROSSED OUT. read more

I ordered through Uber eats, I arrived and my order was not in the pick up location. There was a female that was rude and said the male employee was working on my order. I arrived at 10:29 & explained my order was supposed to be for 10:07 pickup. I drove from Garden Grove. The male employee responded that he was not working on my order and my food was sitting on the back counter. I thanked him, however why did his coworker need to be so rude? (Food was good, just disappointed with the service) read more

Awesome the food was fast I got a bagel with everything on it and it came out really fast and the customer service is really good for a bunch of horrible people. read more

Clearly this place is headed downhill. Multiple poor reviews over the past month. The place was sold out of almost everything so we settled for a plain bagel with lox and the chorizo breakfast sandwich. It took over 20 minutes to receive these items. After getting home and opening my box I was in shock! I got the scraps of onions and tomato that they were too lazy to toss or cut me a fresh new piece and 3 poor pieces of lox. I've attached a photo so you can be disappointed with me. How do you serve this?! Wild.... read more

Einstein Bros. Bagels - Disappointing is an understatement.. I can't believe they served this... HUGE onion petals and tomato ends... and 2 small slices of lox. - Breakfast & Brunch Near Me - Westminster, California

DAY OLD BAGELS- with only a few options. "Didn't plan to make fresh bagels" Walked in on a Saturday morning and was told they didn't plan well enough to make fresh bagels. Another patron at the store said "this is one of the WORST run businesses". How are you a bagel store and didn't plan on making all your bagels? If there was something that happened, should have just closed. Change owners, please! read more

Bagels are good however the service is terrible. Very disappointing. Management Can definitely do a better job training for basic retail customer service experience. read more

Busy location. Disappointed by the lack of enthusiasm of the employees. Store was not the cleanest. No one seemed alarmed when the bagel toaster flamed up. Ok bagels. Selection was limited on a Saturday morning before 8AM. Opted for a bagel with egg and cheese and a breakfast burrito. Egg bagel was a bit greasy. No salsa for a breakfast sandwich. Indoor seating is closed. Outdoors tables were busy. read more

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Absolutely the worst service imaginable to get a bagel sandwich take me literally 19 minutes this morning and there was two people in the store customer wise and there's four people at the counter doing bagels and then one person taking orders that's pretty much impossible to muck up such a long delay. 1st and last time here for sure!! read more

Einstein Bros. Bagels - Store was a Ghost Town and still lousy service; - Breakfast & Brunch Near Me - Westminster, California

I used to come by this location a lot pre-COVID, but as I came by recently the quality's gotten worse and worse. I drew the line to never visit again after my last order. I went in around noon and it was empty so I was excited because I'd be able to get my food relatively fast. I ordered the lox bagel and waited at one end of the store. Was called up to pick up about 5 minutes later and started making my way back home. I opened the box to find a COMPLETELY INCINERATED ASH BAGEL underneath the lox. Who in their right human mind can serve something so burnt?! Are they trying to serve cancer?! They actually stacked cream cheese and lox on this piece of trash. Will never visit again. Any establishment with employees with no conscience do not deserve future business. You have been warned. read more

Einstein Bros. Bagels - INCINERATED BAGEL - Breakfast & Brunch Near Me - Westminster, California

Bagels are delicious but the staff are very disorganized. You can tell they are in disarray when it's the morning rush. Today, I witnessed a woman come in with no mask and she was coughing a lung and two livers but was still served. I did appreciate that eventually when the manager noticed (the woman finally paying) , she asked her to wear her mask. The woman didn't have one and I was surprised she wasn't offered one. It's a corporate company. You can definitely afford a box or two for these individuals. The manager then told the employee no mask no service. Tough times! To close out my shit sandwich review, the farmhouse is amazing! read more

Don't go to this location, they are substandard compared to the rest of the Einstein locations. This is by far the worse Einstein's bagels around. I usually go to the ones in long beach or El Segundo , and they are awesome. I asked for and paid for extra onions and tomatoes on my bagel. And he served us two half onion rings. The worker there seem to think that was sufficient. This location does not let you sit inside. And they do not let you use the restroom. I think might be a violation with the health code. They are a big thumbs down. read more

Great place very clean and amazing bagels. Jenny behind the counter was professional.