Recently tried this place for the first time. Service is always quick and the food is delicious! The avocado toast with cucumber and a blueberry muffin side is my go-to. The lemonade is good and husband says coffee was good also. read more

I love this Einsteins! The people are always so friendly and deal with my complicated self with a smile. I want to especially thank Emily and Kyle. They always greet me with a warm welcome! read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Southlake, Texas

Thanks for a lovely start to our day and getting our team ready! Nice variety of fresh bagels with yummy spread choices! The boxed coffee was fresh and still kicking by lunch! Happy employees! Recommending them for your office parties, or just because! "You're the coffee to my bagel" read more

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Emily the Mgr is so awesome and the whole staff is always delivering 5 star customer service. I love the vibes and bagels especially the jalapeño cheddar. read more

I was there at 1:15, so I'm the only customer there. I am at the order area and two employees are at the other side of the counter. After a few minutes I turned and looked at them one of them finally looked at me I shrugged my shoulders and pointed back at the menu, nothing from them. So I walked over to them and said can I place an order. One of them walked over to where I was standing to take my order. The process to pay was almost as painful. The other employee rang it up and when the receipt printed she just looked at me, I had to pull it off the printer. They honestly didn't care one bit to help me. read more

This location is one of my favorites & I stop in with my VP atleast once a week to grab bagels for our team. We stopped in last Friday to grab late breakfast to tied us over during a 3 hour meeting. We weren't going to make it to lunch at our normal time and this breakfast was heavy enough to last us. I was super annoyed to find out everyone's bagel was burned. Why serve us something like this ? The person that cooked this bagel wouldn't eat it and would likely toss it. It was too late to return for a refund or new bagels due to our meeting starting. Unfortunately, we went thru the meeting hungry. Check your order before you leave. When cheese melts, it still retains the yellow color, my cheese was orange. I did however enjoy the exceptional customer service from our cashier Jalen. Highly dissatisfied... read more

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No coffee at noon on a Monday. I ordered a self serve coffee and realized afterwards there were only 2 carafes and the Colombian was EMPTY. The only option was vanilla hazelnut. Obviously would've had to of waited 10-15 mins for them to rebrew... staff's lazy. read more

Ok sooooo ... pre Covid this place had a great store manager.. friendly and helpful and always working hard to serve the customers... NOT SO MUCH NOW Went to grab coffee last month(review is late because I complained to corporate and was waiting for a response... imagine this- NEVER got one ! So here it goes at 1230 the employee (I assume manager) was Locking the door I asked "excuse me are you closed?" she said nothing I asked again "ma'am do I need to leave are you closed?" she responds with -"no we close at 2." Someone tried to come in the door so I went to the other door and opened it and wait for them to come in assuming maybe she just wanted everyone to come in and out one door before the people got to the door the door shut and locked behind me and they were unable to get in the store they decided to leave another couple came up to the door and I was sitting back in my seat by now and I told the employee your customers are trying to get in the store she yells NO!! Obviously not feeling comfortable in the store I decided to leave I'm sitting outside trying to finish my coffee( which by the way she had already dumped all the coffee at 12:30 so I couldn't get a refill) I decided to Sit outside - even more customers were coming they were confused the sign says they close At two why are the doors locked at 12:30 ??! I decided to take a picture of the hours of operation when I did it she noticed me came to the door and unlocked it by now it was 12:50. A woman went in and came promptly out asked her why are you leaving so fast?? she said I was told that I couldn't order anything hot because the ovens are off there was no coffee and unless I just wanted to try bagel she couldn't help me... WHAT???! So with that being said I will take a HARD PASS on this location. read more

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The past 2 visits have been great. Seems as if they have hired more staff and there is not a ridiculous line. Bella was always happy and nice! Great improvement at this location read more

Bagels were great as always, African American woman worker was very rude when we left saying "you were horrible see you later". It was 11 am and the only other people in there were ordering and leaving and not sitting down and eating so my friends and I were eating and chatting. We did not leave a mess, and we left a tip... So what was horrible? I see this worker chain smoking and yelling on her phone right infrount of the store all the time. Maybe it was time for her smoke break and she was a bit annoyed. read more

This is the most discussing breakfast with the rudest cu service ever it looks like it pains them to smile The tomato "spread " yuck for the price you would think you would get something better. The bagels are hard and the egg look dated tasted dated. read more

My wife gets an Einstein Bros gift card from her boss every Christmas. We brought it with as we set out on our errands on this first day of the new year. When we were in Southlake, I checked to see if EBB was open. It was, but I was shocked at the yelp star average. Two! Really, two? It can't be that bad, can it? No matter, we have the gift card. Well the Nova lox bagel catches my eye. Thuy goes for the "Croque Melvyn - Thick - Cut Bacon, Ham, Cage-Free Eggs, Swiss, Raspberry Jam, Mustard Shmear on an Egg Bagel." Sounds pretty good. Only one problem, no egg bagels. So Thuy subs in the asiago (same as me). I also order a coffee. The first thing that bums me out, no raw (turbinado) sugar for my coffee. No major thing, but it's what I like, and it's what every other place that serves coffee seems to have it. Our food comes up, and my L&B is pretty good. No complaints. Thuy agrees (we swapped halves). I'm liking the Melvyn too, but think it would be better on the right, egg, bagel. Then Thuy notices something is missing from her Croque Melvyn. It is devoid of the raspberry jam, one of the key selling points. Initially I was leaning 3 stars, but now, all things considered; the lack of bagels (see picture), no turbindao sugar, and a botched bagel, well all I can think is, "Meh. I've experienced better." And that's where I leave this review, at two stars. It wasn't horrible, but it did not fulfil expectations either. Bottom line: Lox and bagel was decent, the rest was disappointing. read more

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Unfortunately each time we have stopped by this location, they are out of so many things. One instance, they were out of nearly every bagel except for cinnamon sugar hours before closing. I have foind this location to be one of the worst Einstein's around, which is a shame because it is the only one that is close by. read more

Einstein Bros. Bagels - View of the restaurant. - Breakfast & Brunch Near Me - Southlake, Texas

This is the only Einstein bagel in the area that waters down their orange juices tremendously, why do they do this?

While the food here is always yummy, that is only guaranteed IF they have any bagels left. Unfortunately though I love love love this restaurant chain, no matter what time of day I go it seems as though they have hardly any bagels left. This past weekend I stopped by in hopes of a delicious sandwich, and they only had cinnamon sugar bagels left. Not the best for an egg sandwich. The third star is for the coffee. I will always love their coffee read more

This is the second time I have eaten here in this location. i love this place because of the food and amazing work staff. RERE was exceptional. She was kind and very friendly. She made a really really good burrito and sandwich! I loved it. Clark was phenomenal as well. He made us feel welcome. His hospitality was world class. Best location in DFW! read more

Literally it's a shame how the two closest Einstein locations to me battle for the worst shops! Picked up a dozen bagels and as you can see from the picture looks like I got a dozen rolls ! On top of that there was no election and this was a Sunday at 11:30Am ! read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Southlake, Texas

I think had pretty good customer service and as always the best bagels. Also, they have amazing coffee but it is has got worse since caribou bought them. They really need to add extra things to throw into the coffee like cinnamon and chocolate powder like the other Einstein's. Kristy and Austin were really nice when I came today. They went out of their way to help me and to make sure my experience was great. GREAT SERVICE GUYS!!! read more

Loves Einstein and food quality is good but there is one worker that is just not a morning person. Amy was taking my order but she kinda rude and passive aggressive towards me. But all the other workers were amazing. read more

this people are rude as $ħĩț! the food is nothing like a regular einstein bros and just overall terrible. dont reccomend

My food was good. Everything was served up quickly and done correctly. But looking around the place I guess they really suffered In the pandemic. There were broken cupboards. There were drips going down into a drain that looks really nasty. When I went to the restroom there was bagels on the floor and a whole bunch of crumbed, and like the everything bagel exploded that were on the floor behind the counter time. Maybe they were too busy to take the time to clean it up but it just looked nasty. But aside from that the food was great. read more

Really guys.... I come here every week and order the same thing. Everything bagel with cream cheese and add bacon.... And this is what I get because the new people don't use their brains. Ridiculous. Very bothered by this as I get to my office and May Day is suddenly thrown off track by looking at what these people just gave me... such a joke. Please teach the new people to think... if it doesn't seem right, maybe ask. NOBODY WANTS A BAGEL WITHOUT CREAM CHEESE!!!! read more

Einstein Bros. Bagels - Really... did you REALLY think I didn't want cream cheese... did you REALLY NOT THINK TO ASK BECAUSE THIS LOOKS SO DUMB?! - Breakfast & Brunch Near Me - Southlake, Texas

We get coffee most mornings here at Einstein's. The vanilla hazelnut coffee cannot be beat! Best customer service around. We LOVE Riri!!! She is truly the best all around. read more

Was greeted by friendly servers this Monday morning and a fairly empty place at 7:15am. It was my first venture into this restaurant so I played it fairly safe and ordered off the menu. The "Farmhouse" bagel sandwich was well made and very flavorful. The cheesy hash brown gourmet bagel on it had a perfect meld between chewiness and freshness. The eggs, ham, and bacon were all superb. Very filling little bagel sandwich. My iced latte coffee drink did the trick. I'd check this place out if you're looking for a (not inexpensive) good breakfast. read more

This place has been getting some terrible reviews. I was in the neighborhood this week and stopped in. The service couldn't have been better. The workers were friendly and professional. The bagels were well stocked and fresh. Coffee was good. Next time I'm in the area, I'll go back. read more

This is a great location! I was greeted with warm smiles and high energy when I walked in the door. My egg sandwich order was fresh and made with excellence. When I came in they had a line and were pretty busy but the shift manager Re-Re was doing a great job managing the flow of the store. The coffee bar was well stocked and always maintained. The store in the bathrooms were clean and tidy. The staff was high energy and greeted everyone as if they were a regular customer. I will make sure to keep this as my regular bagel spot! read more

I enjoy coming here to get their coffee and bagels... they taste constantly good. I think the staff does their best to keep things going. I get a sense they really want to be successful. It's hard during these times to find good workers... I believe they want to do good. read more

Out of many bagels Saturday morning around 8:30... I head down the road to the Keller location and they are well stocked in all flavors and continuing to replenish... read more

Had a Nova Lox for lunch, which is a really nice change from the typical lunch sandwich. The Smoked Salmon tastes fresh and blends well with the Cream Cheese, Red Onion, Tomato and Capers. My only change would be a few more Capers to contrast the other toppings. I was a bit disappointed with the cleanliness of the store. I visited before the lunch rush time and the floor was in desperate need of sweeping, and there was enough staff not doing anything that could have done some cleaning. I'll still return, but that will definitely be a watch point. read more

Einstein Bros. Bagels - Nova Lox with Potato Salad - Breakfast & Brunch Near Me - Southlake, Texas

Perhaps it was my previous Yelp review, but all the staff members at this location know me by name and are so incredibly personal. They each know my order (4 egg white Ham and Swiss on Asiago) - and always repeat it to make sure it's correct. The food is good - but I always return when the customer service is superb when paired along with good food. Well done to this location on running a top notch operation. read more

If you have a lot of time you can find something to eat here and average coffee, but usually it takes too long to receive your order. The customer waits in one line to order, moves to another line to pay, then waits for the order. Might as well go to a sit-down restaurant for the time and cost. If you just want a bagel to go it may be quick, but there are better options for a commuter with limited time. read more

Worst service ever. The girls working there are extremely RUDE and they don't get your order correct. Very disappointing

I walked in and no smile as I approached the counter. As the person in front of me walked away.. the lady at the register didn't acknowledge me at all. I was standing there feeling like an idiot. I had to read the register screen that said go to the next terminal to order. That woman at the register was so off-putting. Makes me not want to come back. Food is decent tho.. had to add the pics once I got the food.. the amount of salmon on the bagel is sad read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Southlake, Texas

This is the worst bagel store ever. They NEVER have a good variety of bagels available. Today they don't even have egg bagels! They never have potato bagels although it's on their menu. It's the only bagel store in Southlake so we have no choice if we want fresh bagels. But Einstein Bagel corporate should take notice. They give Einstein Bagels a bad name. Staff is nice but service can be very very slow. read more

First time at this location, third time ever at Einsteins. I will never come to this location again. The workers are incompetent and no desire to offer any kind of good customer service. I signed up for their "Shmear Society Club" and received a coupon for a free bagel/shmear about an hour before I entered the store. The cashiers couldn't figure out how to ring it up and tried to tell me it was redeemed already. I told them I just received it and all they could say was, "It's not working" with a "I don't care" attitude. I was in a rush and didn't have time to deal with their nonsense so I left. read more

Nice staff- worked quick to fill the order however the bagel was old and green chilles where mushy on the bagel. Would not suggest the sandwich at all. read more

Disappointingly my nova lox was served without smoked salmon. When I called back to complain they said it was too late and I should have said something at the time. I had to drive back to get it remade which wasn't worth my time. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Southlake, Texas

They go above and beyond to offer good service even I. The midst of altered procedures during Covid. The manager here is exceptional and she treats all the customers with such kindness and hospitality! read more

The only way I'll be able to write this and capture my thoughts on this experience is to give a play-by-play: -It's a very rainy Sunday. -I think Bagels sound nice! Toasty, creamy, sweet, savory. -I walk in at 9:51am and place my order at 9:55am. I was told that they were still waiting on plain and that it would be 20 minutes for it, so i decided instead to go with Everything. Great. I definitely don't want to wait 20 minutes. (Oh what a fool) - I pay and get my Cold Brew and Hot Coffee, and begin the wait and watch. The waiting... because there were other ahead of me that still hadn't gotten there's yet. And the watching, to see how the employees and management handle it. -20 minutes into the wait, the guy in front of me that was about to actually explode from waiting, finally got his order. I was up next. However, the (I should mention, very nice) boy at the bagel making station informed me that they didn't have Garlic & Herb Schmear and that I would need to select a different Schmear. -Note: If someone has been waiting for 20 minutes only to find out that they can't have the Schmear they wanted....you grab a container of the customer-facing Schmear, open it, and use it. Then 86 it from new orders. -Finally got my order at 10:21am. If you're doing the math that's 26 minutes. For 3 bagels. Insult to injury. The bagels were flaccid. No part of those sad , frumpy, rings of dough had any indication that they had been toasted. The manager was either new, or is just not equipped to do the job he needed to do. The two boys on the bagel making station were CLEARLY very deep in the weeds. The KDS (kitchen display screen) was completely filled with orders, all of which flashing red. What does the manager do? He takes more orders. Like I said, the guy in front of me was about to internally combust--So I decided a different approach. Just be totally chill and zen about all of it. And observe. And while observing, I noticed several situations where the ball was just full on dropped by the leadership. They need better training. There were 6 people working. Putting in more orders wasn't the problem. Remember from line to order was only 4 minutes. The wait time was the problem. In fact, they were suffocated with orders. They needed help, and leadership, and you would tell that the way this morning went down, that they are devoid of that. Now-- Before I sat down to write this review after waiting 25 minutes for 3 limp bagels, I thought, perhaps I should see what other reviews are like--Maybe this was just an off day? Alas. It wasn't an off day. This is a chronic issue with this location. And it leaves me with one final question I can't seem to wrap my head around... Why? Why aren't you listening to reviews, iterating your process, empowering people to do better, to rethink the approach, to put in place the systems and process needed to succeed and have happy customers and happy employees? read more

My girlfriend and I had such a wonderful experience here. The staff was wonderful, attentive, and so so sweet. We both got the all nighter bagel sandwiches and they were so yummy. The cashier was so sweet and complimented my girlfriend and made her day. Another employee did the same. Just good vibes all around and I will definitely be frequenting here quite often! read more