On a Saturday morning, we went back for a bagel and expected a quick in and out. But on this Saturday, the line was out the door. It appeared that there was an entirely new crew and that there had been 100% staff turnover. The manager seemed to prefer to stay in the back instead of being out front helping. This is not the Einstein bagels we know and love. read more

Major disappointment with my recent visit to Einstein which I hadn't been to since pre-covid but decided to stop in on a whim one morning (around 9AM on a Tues workday) after an Amazon return drop off at Whole Foods. Figured I'd stop in for a bacon egg and cheese bagel sandwich and an OJ for a hearty breakfast hankerin'. The place had been renovated since my last pre-covid visit - much needed - and was nicely done up, clean and neat with plenty of table seating and a nice ambiance. I was grabbing to go - order taker was friendly and pleasant and my sandwich was made quickly. The rub for me though was how skimpy and anemic the bfast sandwich was! I took a pic of my sandwich and I'm sorry I didn't take the picture with something to show scale. First and foremost - Einstein bagels have gotten significantly smaller in all around size. What the HELL happened?? Dudes - you aren't fooling anyone with your version of shrinkflation! Laughable, the size of their bagels! Second - to add insult to injury - the bacon, egg and cheese portions in the bagel sando were skimpy as all get out! THIN SLIVERS OF EACH. Check out my photo. I will say that they do ask you if you want 1 or 2 eggs in your BEC sandwich - yesssss I chose 1 egg but ASSumed that 1 egg would be plenty enough. I mean "1 egg" is never really 1 egg, right?!!! WRONGGGGGGG. My reaction to that silly "1 or 2 eggs?" question is - c'mon Einstein - don't ask - just put a decent portion of eggs in the sandwich - it all comes out in the wash and you make your profit whether it's 1 or 2 eggs if you do it right and train your workers. (Anyway, with your shrinkflation-ed bagels, you should be able to afford to put more BEC in the sandwich and still maintain the illusion that the sando is stuffed to the gills. lol.) #eyeroll My goodness - dare I say - McDonald's makes a better and heartier bfast sando (for better value) than this place. First time back since pre-covid and sadly my last. With even fast casual joints fighting for every dollar in consumers' pockets, Einstein you need to show us decent value for our money - this ain't it. BIG RIP OFF AND NOT WORTH THE PRICE THEY CHARGE. read more

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I give this 1- star because the customer service sucks ! On my way to work I ran into the traffic jam that caused me to be like an hour and a half late to pick up my bagel. I called the shop and let them know open my whereabouts tell them that I couldn't make it. There was no discourse providing empathy or understanding the fact that I couldn't pick up my order without being late to work and when I told the woman on the other end of her phone she simply said OK and that was the end of the conversation. Worst customer service ever! read more

PROs- good varieties of bagel , good location, parking CONs- pricey , service , takes a lot of time First timer : was in the area and was looking for a good breakfast . First of all, they don't do omlettes. Was surprised .. all they have is a lot of varieties of bagels and good cream cheese . service was very slow . Took them about 15-20 mins to make our order -3 bagels and egg on a bagel . Seemed very pricey . They charged about 8$ for egg on a bagel . In other places , you get an omlette for the same price . Bagel with cream cheese was good but they didn't toast the bagel much . Was a bit hard . Coffee was good . Milk shake was good too. Lots of parking outside . Good location . Overall an average experience.. read more

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I went again today and one employee was just not in mood to work or something was very unprofessional and made my sandwich very mad rushed and kept angry face like don't work here if you don't want but I'm just customer it's Spanish guy very disrespectful and got be worst place read more

Einstein Bros. Bagels - Bagels Near Me - Reston, Virginia

Came in and ordered 2 bagel sandwiches both were done wrong employees thought it was funny re did it wrong again finally fixed it overall employees should not be laughing about a meds up on a customers order read more

Ordered a bagel with lox brunch special using uber eats. Arrived to pick up my order and was told it was not in the system so ended up having to wait longer than usual because the place was super busy. Bagel was okay, on the same level to what I can make and put together at home. Came with a blueberry muffin and a hash brown tot infused with cheese, the muffin is what you can typically buy in a grocery store, the hash brown was interesting and had a mochi like texture, I prefer my hash brown more on the crispy side. Recommend ordering ahead and be cautious when using uber eats. read more

Einstein Bros. Bagels - Nova Lox & Bagel brunch with blueberry muffin and hashbrown - Bagels Near Me - Reston, Virginia

Great friendly service, delicious bagels, clean and well stocked dining space. The lox sandwich and cheddar jalapeño bagels are delish! I'm here once a week now. read more

Went to Einstein bagel on Friday and it was delicious! They have the best jalapeño cheddar bagel! Would absolutely recommend

Me and my boyfriend are from out of state are were visiting the area, this place it not what we expected! The bagels were amazing and it was nice and comforting! Would come again! read more

I wanna honest with you. Excellent bagels place.This place have too many option.Of course, wonderful customer relation.If you don't try here hurry!Hurry cuz you must know to closing time. read more

Einstein Bros. Bagels - Bagels&Coffee - Bagels Near Me - Reston, Virginia

Pros: decent bagels Cons: unfriendly service and lukewarm coffee I have gone to this location a few times. Those at the front taking orders have been usually been quiet and unfriendly. However, I distinctly remember getting unfair treatment from a gentleman who works there - I assume either the store-manager or a long-term employee. He was so bland and direct with me, yet so overly nice and kind to a seemingly long term client who walked in; the discrepancy in service surprising, and showed his/their branches inconsistent and conditional customer service. Bobby's bagel and Bagel cafe are much superior. read more

Just the worst service ever - forty five minutes from order to get a bagel - meant to be toasted but was cold - are they making it from scratch? read more

It had been quite a while since I've been to this Einstein's. My last visit to one of them was the now defunct Herndon location. That one was not good and was mercifully put out of its misery. With that in mind, I wondered how the Reston location was doing these days. I went on a freezing cold Sunday with the intention of getting some bagels to have for dinner. With the frigid temps, neither of us felt like venturing far from home. So, I bundled up and walked over here. I was here on a Sunday around 2 p.m. There were two customers ahead of me. The first thing I noticed was that the young woman manning the counter was the only employee there. She was filling orders and ringing them up. Still, she was fast and efficient. When I gave her my order, I also noticed that she was friendly, too. That was very impressive considering she had to do it all on her own. I ordered a Nova bagel without onions. At that hour, there weren't many bagels left. I chose a sesame seed bagel. The Nova bagel has cream cheese, Nova lox, tomato, capers and onions. She gladly made mine onion-free. My husband wanted a garlic bagel with cream cheese. All this cost $10 + change which made for a cheap meal. I liked my Nova bagel. It was very well made. My husband also enjoyed his garlic bagel. I was pleased to see that this Einstein has its act together (although they should have had another employee to help out). Still, I hope those in charge appreciate the young woman who single handedly took care of things. And, yes, we will return for more bagels---and try to get there earlier in the day for the best bagel selection. read more

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I come here like once a year because I think maybe their service would be better but each time I'm so disappointed. Do not to mobile ordering. Every single time you'll wait about 40 to an hour to get your order even though the app says 20 minutes. There's no reason I should be waiting an hour to get a bagel with cream cheese and a coffee. When you approach staff, they ignore you or just tell you your order will be done shortly without even checking. It's unfortunate that this is the only einsteins in the area but Ive officially given up. Their bagels are not that good to have me wait an hour. read more

Bagels are always good. The service is fast. The staff is nice. There is no indoor or outdoor seating so all the orders must be taken to go.

Incredibly slow service. Writing this while still waiting after 20 minutes for some very simple bagels. Dining room is also still closed and the restaurant is so aggressively cold it's like they actively want you to be uncomfortable and leave. read more

To understand my review, you must first understand how incredibly biased I am towards Einstein Brothers Bagels. Unflinching biased. I love them. I lived off of them throughout college, then on weekends for years after. My morning refuge of my favorite bagel, flavored cream cheese, and vanilla hazelnut coffee was an oasis for me. I only stopped my regular visits to the EBB shrine because of living overseas. I just visited EBB's Reston location after a significant absence. I was appalled. Rude staff, slow service. No seating allowed for customers with a hand written sign indicating so yet a high top had been set up in the corner that one of the employees spent my visit enjoying his bagel and coffee and cruising his smartphone. The people in front of me commented why can't anyone sit down but the employees then left without ordering. I thought to leave, too, but had looked forward to my visit for awhile now so I was determined to make the best of it. Well, nothing was "best" in the visit. The employee at the counter was rude, just ignored me when I asked questions, and didn't bother to even say thank you after ringing me up, just turned and walked away. Well, could have been a one off, but per previous reviews I just read it doesn't seem to be. I started to comment to the employee who just finished his bagel and smartphone session as he returned to the counter but he just looked at me and walked away. As he appeared to be an adolescent perhaps lacking in the social graces it could have been a one off, but again per recent reviews doesn't seem to be. I took my two bagels and coffee to my car, determined to have at least a picnic in the front seat and enjoy my Einstein's bagels after the long hiatus. Not only were the bagels cold and rubbery, the coffee was lukewarm. This was 1 minute after walking out of the story. On top of that, i didn't even get the cream cheese flavor I previously loved, as the store, or perhaps all of EBB, has reduced the amount of flavored offerings. If you run this franchise location, fire your manager and get someone who can manage your store before it's too late. Your ship is sinking. If you're the manager who reads this, stop responding to complaints with tepid please contact us to discuss (what is there to discuss???) responses on Yelp, just get to work and get your staff functioning again before this location goes out of business. I wish you success. read more

This is based on corporate presentation. My company orders from Einstein bagels regularly (once a month). Last month, we ordered an exceptionally large order for our guests. About 6 dozen. The bagels were all smashed into 3/4 boxes. It was so bad and embarrassing. I tried to fix them on to a plate but they were broken up and ugly. This month we ordered a smaller 3 dozen and they certainly in nice boxes nearly organized. Why would they not do that for the larger order? The only reason we ordered from there again is because there aren't many bagel places in the area. But it's def encouraged us to shift from monthly bagels to perhaps donuts. Luckily our guests didn't mind but it was not at all acceptable presentation. read more

The Einstein bagel in Reston, doesn't allow customers to sit down in the restaurant. They are constantly running out of bagels and / or coffee without having a new batch in the works. The cream cheese portion is pathetic. read more

Einstein Bros. Bagels - Barely any cream cheese.. - Bagels Near Me - Reston, Virginia

Close to closing time(about 30 minutes before). Came in with low expectations due to the reviews but was greatly surprised at how quickly I was greeted and food was prepared. The sandwich I ordered was the Texas Brisket Egg Sandwich... of course to go. It came out neat and warm enough to enjoy. If Einstein Bagels is one of your favorites like so... I'd say go in and don't hesitate to give this location one more try. read more

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This issue has not been solved. I cannot get through to Einstein Bagels customer service on the phone (after calling at least six times) and CashStar cannot add my gift card to my Einstein bagels Wallet. Thus, I cannot use the gift card in mobile orders or make purchases in advance with it. If I had known that I could not "ADD FUNDS TO WALLET WITH GIFT CARD", I would not have purchased a gift card in the first place. I need to get a refund. If Einstein Bagels tells me I cannot, I will contact my county consumer affairs office and the FTC, because this is a clear case of misrepresentation and false advertising. read more

Good Bagels and Service. I have been going there for years and seem to have endured where other stores in that corner have not.

This place has good food The bagels are excellent The sandwiches are good, the spreads are nice. their app and Monday specials are also good deals. But, this is a big but, More than half the time I go in there I have a bad experience with their employees they're just not friendly or accommodating They don't listen and they don't seem to care. I don't know who does their screening but they're doing a terrible job. this is not a new thing I've been going there for years and it's always the same. I'll go back but I don't exactly look forward to the experience. read more

The service is the worst. I waited for one hour and in the end, I didn't even received my order right.

Green Chile Bagel - amazing!! I am from New Mexico and this was just like home! Legit Green Chile on a super soft bagel with a delicious light crusty exterior! I went in with low expectations and came out giddy with excitement! Soooo good! So fresh!! Been here a year and can't find a decent bagel - until today! read more

Einstein Bros. Bagels - Green Chile Bagel toasted with a schmear - Bagels Near Me - Reston, Virginia

Bagel sandwiches were great and service was very friendly also. Ate in restaurant - plenty of seating - seemed very clean. Overall thumbs up. read more

I went in early (6:45am) last Saturday morning as a man and his kid were walking out. The guy was upset they didn't have the breakfast sandwich he wanted (no bacon available?). I walked in and there were no bagels in the baskets behind the case, but there were on the wall looking like they just came from the oven. My friend tried to order the 9-multigrain for her sandwich, but they hadn't been made. I ordered a ham and cheddar cheese bagel on wheat, a chai and an orange juice. Everything was delicious and the service was great. It was around $10.50 for breakfast, not too bad. It's unfortunate that if they open so early, they're not fully ready to handle the early birds. read more

Einstein Bros. Bagels - Ham and cheddar egg sandwich on whole wheat bagel - Bagels Near Me - Reston, Virginia

I haven't had bagels in ages, so when I heard about Einstein Brothers new Twist-N-Dip I decided to give it a shot. This location was very easy to get to; in the complex right off Fountain Drive across from RTC. This location has a number of small and medium sized tables. There were probably about 8-10 other people just hanging out, so it's is surprisingly spacious. All sorts of food and drink items beyond just bagel and cream cheese. The Twist-N-Dip was filling and even better easy to eat. Outside is crisp and inside is soft. So easy to tear and eat w/ the included 2 Schmear options. This is a new item that's supposed to be around for a limited time, but they need to make it part of their staple menu. I took off 1 star for the service; there were 4 employees, but the same guy that was at the register had to make my order. He's also the only one that seemed to be doing anything. read more

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This place is the WORST place to get bagels in the Northern Virginia region. Always waiting 20-30 minutes...for bagels, always some issue with the order. The place is run by 14 year olds who have no capacity for customer service. Go to Bagel Cafe. read more

they were overcharged my card for my purchase. I've noticed it just before I drive away, cuz they didn't give me any receipt. Then I went back into the store asked the price of my purchase and it was cheaper than the amount that they've charges. So I told that they've over charged... also they don't post their products price. weird place. never visit here again... read more

I think the people that work here all have single digit IQ. Literally I'm not kidding. There are five people here working and two people in line and they have no idea what they're doing. Service is slow and food is not fresh. Absolutely horrible service and food quality. dining room still closed. No reason to come here with so many other choices unless you are really craving them for some unknown reason read more

The bagels here have been great. Wonderful selection and many great toppings. The only confusing things is the ordering process as they were not clear how to order and which station to go to. It is conveniently located next to The Harrison and is an easy walk an ample parking. Great bagel shop. read more

First of all I am a huge fan of Einstein Bagels. It is my favorite however I have been disappointed yet again with the quality of preparation. The smoke beef brisket bagel sandwich that I order looks nothing like the picture or even just an average breakfast sandwich. About a third of the sandwich had any meat and the eggs had stains from uncleaned eggmaker. I would provide pictures if necessary but this contact link doesn't provide that function. I don't want this Einstein in Reston Virginia to go out of business with other patrons experiencing similar situations . There are only two near where I live and I still love Einstein food.... I just don't want Einstein to disappear completely. The quality of preparation has little to do with the friendliness of the employees...as they are always friendly. read more

Einstein Bros. Bagels - Bagels Near Me - Reston, Virginia

Love the bacon avocado tomato egg white sandwich. What makes it takes so great is the bacon and the tomato spread - so flavorful and yummy - craving it even now. Great bagels and cream cheese options as well. Pastries are decent but I've had better - muffins tops couldn't have more crumble for better flavor and texture. Clean store and friendly staff. Despite its past lower reviews, I encourage a second try/chance. I'll definitely be back for that egg sandwich. read more

It's a shame that I have to report that this place is in deep trouble. I love Einstein's as a national chain. Their coffee is excellent and most everything is often very tasty. My wife recently had their nova lox and it was delightful. Yesterday we visited this Reston location and noticed the "pardon our dust" sign as they are remodeling. As we entered there was no clear place to order and it was crowded with several people waiting for their orders. The guy at the cash register yelled "over here" to me though I was standing under the order here sign . No big deal. We ordered our food and coffee and paid $20.00. Our food came out quickly and it was RAW. They hadn't cooked it at all, we were busy getting coffee on the COMPLETLEY DISGUSTING bar , coffee was empty and no cream or lids, sticks and sugar packets laying in puddles of coffee. Then turned to one of the COMPLETLY DISGUSTING tables (10 for 10 on tables with debris and food laying on them) to find our COMPLETLY DISGUSTING food. When we were done (after having them re-cook it and got it back raw again) we tried to use the COMPLETELY DISGUSTING bathrooms and nearly barfed. I'm calling the health inspector because this place needs to be closed until their management figures out what they are doing wrong. Stay away, until reviews improve or risk food poisoning and a really unpleasant experience. I do hope they get their act together as I want a nice Einstein's in my neighborhood. read more

My wife and I used to love getting breakfast from here but it has just gotten worked each visit recently. Today was the last straw. I got 2 bagel egg sandwiches to go and they were inedible and just plain gross. The bagels wwre soggy, egg was greasy, cheese was brown and hard. Mine did not even have bacon (bacon, egg and cheesr) and my wife's had no mushrooms (mushroom, spinach, swiss). We will not be back, place is awful and not worth the $10+ I just wasted. read more

Einstein Bros. Bagels - brown cheese, soggy bagel, missing bacon... - Bagels Near Me - Reston, Virginia

With any bakery or donut shop, your baked good options still available will be limited closer to closing time. I'm not a morning person, so often I experience this. I don't have complaints about this location. Employees are competent and courteous. The dining area is clean. read more

I've been coming here for lunch a couple times a month for the past year or so. I always get my bagel or sandwich to go, and usually stick to the Nova Lox (which is always great and only $7) or my favorite, the Spicy Devil bagel topper on a toasted garlic bagel (it's super spicy which I love and only $4). I was kind of surprised to see all the 1 star reviews on here. Sure, it could be a little cleaner and sometimes figuring out what registers to go to can be confusing, but my order has never been messed up and the staff has always been polite. If I could I'd probably rate 3.5 stars. Decided to go with 4 due to the friendly staff and one female employee in particular who remembers me/my order and is always super nice. read more

Einstein Bros. Bagels - Bagels Near Me - Reston, Virginia

NO INDOOR SEATING or DINING ALLOWED! While traveling, I was happy to find an Einstein Bros near my hotel. Having no idea indoor dining was NOT allowed, I made an online order and walked 10 minutes in the rain to enjoy my breakfast. Upon and arrival (don't forget it is 2023), I found the store had no chairs, tables slid to the side and signage indicating that indoor dining was not allowed. First, I am in 100% agreement that the business can choose to operate in this manner. However, I will no long visit future Einstein Bagel restaurants due to the practice. In addition, I do find it "false advertising" to sell your product online, reflecting that a store with a dining area is "open" and not state otherwise. Please update your online order website to clearly indicate that indoor dining is not allowed, or open up like 99% of the rest of the world. (Note, the local employees were pleasant and I suspect would have been a great place to dine, but I will never know) read more

Einstein Bros. Bagels - Bagels Near Me - Reston, Virginia