Short and sweet, Emir is amazing. His prices are the best in the land based on the quality of the…read morematerials used. I brought in my disastrous looking iPhone X, cracked on both the front and back glass. Emir gave me a realistic timeline (1.5-2 hours ) and offered to call me upon completion. Further he charges $150, as opposed to the $279 apple charges and the $249-$300 3rd party repair services charge. Just as promised Emir completed the phone and called me up. I showed up to a phone with a front screen smoother than freshly paved concrete! Further, he assured me that if I'd run into any issues that I should come back. Thank you for everything man. Really really amazing work and timeliness of service. 10 stars!!!

so overpriced. used gear for more than what it would be brand new at the Apple Store. also super…read moresuper cheap quality.

On the last day of my vacation, my cellphone was stolen. My flight was in 4 hours and I did not…read morewant to travel back across the country without being able to communicate with my loved ones. I was nervous about missing my flight, but luckily Richard was able to help me. He had me in and out of there within an hour. He assured me that I wouldn't miss my flight, charged my new phone, completed an iCloud backup, and even helped me pick out accessories! Richard then told me I can give him a call back about saving money on my current cellphone plan. This was by far the best experience I've ever had at a Verizon store. I would give him more stars if I could. Thank you so much Richard!

If I could give them 0 stars, I would. They sell you a device telling you it's "free". When you…read moretry to cancel within their allotted "30 days to cancel", they assure you the problems you're having won't continue. When you don't cancel in the forst 30 days, you're on the hook for the full value of the devices. They give you credits on the bill. Until the very next month when it jumps again. They tell you it won't happen again. Until it does and you spend hours on chat and phone to get them to credit what they never should have charged you to begin with. They tell you your deivce is "free" but that's not true. Buy a crap device and go with a prepaid service. You're better off.

The package arrived on time through reputable carrier (UPS) . The package itself was very secure…read moreand well padded. The iPhone came in with its original packaging. The seller did not stop there. The iphone packaging was in another very sturdy air filled padding. The iphone itself is in pristine condition. Like new! Thanks. Looking forward to using your business again.

I've been going to the place for years, going back to when they just had a tiny suite by MSG…read more Amazing selection of refurbished machines if you're looking for a starter machine or something for an elderly relative that doesn't game, lol. And it's a better value than dropping off old laptops for recycling elsewhere, you at least get a small amount of cash back and some reassurance that real people are wiping/disassembling your old computer. Everyone there is pleasant to talk to & there's a nice little waiting area now that they have their own shop.

I worked on a problem with the display on my Samsung Galaxy S25 phone for 2 hours. This man fixed…read morethe problem in exactly 10 seconds. Glad I found this place because these smartphones are always failing.

Don't go near them!!! They sold me a laptop that is garbage…read morethat SUCKS!!! Told me to use a ethernet cable. Charged me $30.00 for a $8.00 cable. Took my old laptop and used it for parts. When I called corporate they told me they DON'T SELL LAPTOPS AND IT WOULD COST $100 TO LOOK AT IT.

Ive been meaning to write this review since December and it's been bugging me so much because the…read moreamazing service I received needs to be recognized! I've never enjoyed a visit to an AT&T store, but Karim was so helpful with all my concerns and clear with all explanations. I felt like he genuinely cared about my situation and that's hard to come by in the realm of wireless network companies. Really a huge fan!

Jennifer went above & beyond when I had issues transferring my iCloud to my new phone. Thank you! :)read more

This Apple store is located via Prince Street in the heart of Soho, not too far away from the R/W…read moresubway station. There're two floors, the upper level being the genius bar where the Apple staff helps customers with their phone issues and the lower level is where all the Apple products are displayed in the open. Laptops, desktop computers, smartphones, smartwatches, accessories, wireless power banks, usb c cables etc....you name it. Additionally, all the staff is very patient, helpful, and friendly. Space wise is bright, clean and spacious. The overall layout of the Apple store is sleek and stylish. One of my favorite locations after the 59th Street flagship! Has a decently clean restroom, always seeing the staff hard at work cleaning each stall whenever I drop by. Many outlets upstairs and downstairs to charge your devices. There is free public wifi too. They accept both cash and card as payment but no prepaid gift cards. Receipts don't get printed out and are sent over to your email that's connected to your Apple ID/account.

I had an experience at this Apple Soho store yesterday that really brought me back to why I started…read morewriting these reviews in the first place. Do you ever have just such an exceptional customer service experience that you need to tell someone? Shoutout to my guy Kevin here at the Apple store. What a legend. I walked straight into the belly of the consumerism beast to upgrade my Iphone as I shoot my dumb little food videos in 4k 60 fps, and it has absolutely MOGGED my storage. I need to delete every clip after posting a video. My 256 GB phone is no match for 4k 60 fps. I need that 1 TB to stay flowy. When I informed Kevin of my pressing issue, he gave me every last option before letting my pockets get hit for that 1TB phone: "You should buy more Icloud storage..." -- "I did but now I gotta redownload everything when it's time to edit and that takes forever." "You can opt to download and keep originals in your settings so they stay high quality" -- "I don't have enough storage for that..." -- "Okay that's true..." he responded. I truly appreciate an employee looking out for a customer rather than just making a quick sale. They don't make them like Kev anymore. We also just started chopping it up, and he was such a cool personable dude. He's been working here for 9 years... Kev not new to this! I asked him if he could get Tim Apple on the phone so I could pitch him a few ideas including a smaller iphone (3GS size) and to bring an ipod back so I could go workout and not have my phone on me... I miss disconnecting from my phone for at least 90 min a day. Kev responded "Yeah for sure! Let me just dial him up real quick" with a cheeky grin. The Kevins of the world need their shine. GIVE HIM A RAISE Y'ALL!!! IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo

I spilled an entire glass of water over the keyboard of my 2017 MacBook Pro this morning,…read moredesperately trying to fix it by looking online when I realized that it would be much easier turning to a professional. I've never gone to a local tech repair shop before, only the Apple Store, but I knew they would not be able to fit me in as a walk up and they would either overcharge me or not even care for my laptop with water damage. In my mind I was expecting to take the L on the laptop, but I called B4Computers to see if I had to call ahead to make an appointment to come in. He said no, tell me what happened. I explained to him my situation, he told me to drop it off at the Brooklyn location and that it will be $250 straight to take apart my laptop and dry out the parts (which I accepted because I didn't know how to break down my laptop myself). He was also very friendly and kind on the phone, and I appreciate him giving it to me straight how much it would cost. He called me at the end of the day saying that my laptop was salvageable!! When I went to pick up my laptop (on the same day which I did not expect), he gave me great nuggets of wisdom on how to care for my laptop and what to look out for in case a shortage or something serious happened as a result. He was even kind enough to send me a link to a screen replacement part that I may need if my screen starts flickering, which was really nice because he took the time to do the research for me and I could trust him. Overall, incredible service. So nice and knowledgeable, gave it to me straight and wasn't sketchy about price or anything, and super responsive. Will definitely be going back to him for any tech-related issues instead of the Apple store. Way more convenient. Can't thank him enough!

Good experience. Went here a few years ago and was very satisfied with the quality of repair, a…read moregood deal on the cost, and Ludovick was very helpful. A few years later and my laptop is still working well!

I've lived across the street for about a year now and Computer Answers has not failed to provide me…read morea service I ask for and they usually offer on the same day! From lost wires outside the usual usb/hdmi cables to a broken hard drive, I was able to be serviced the same day. The long hours have proven convenient since I am usually getting into these issues later in the evening as I return from work or, in the past, school. I dropped my external hard drive and as a result, the components inside were moved so I could not plug in the external hard drive to recover my backed up data onto my computer at all. I brought it to Computer Answers and an employee opened up my hard drive, fixed the mechanism that was out of place, and restored my files onto a temporary hard drive so I can upload them onto a new hard drive at home. I have now bought my first desktop and they will provide an installation after a few problems I ran into. I will provide updates soon. ----------- Update: They fixed my computer extremely quickly (it was a problem I never could've solved on my own). No complaints here :)!

SCAM/FRAUD THEY WILL STEAL YOUR MONEY…read more We dropped off our computer to get a hardware repair in the headphone jack. They never called after the part came in. Finally we stop by and it's been there for two weeks with no phone call. We dropped it off and once it was complete, the sound was not working. Turns out, they had ordered the wrong part. Round two (and one month later), my husband goes in to pick up the computer, it's still not working. The guy working there blames it on the headphones. My husband goes upstairs to try with new ones. Sound still not working. When he comes back downstairs, the guy said that it was working before and my husband must have done something in the five minutes he went upstairs. Are you f#^%}-ing kidding me? We asked for our money back and he refused. Don't waste your time or money on these crooks. There are plenty of honest shops to go to with good customer service. I hope this shop closes permanently and something of good quality comes into the neighborhood. We don't need this.