I travel extensively with my job and I have come to rely on Yelp for recommendations. I've never written a review before, but I do read those placed by others to try and get a feel for a restaurant. My wife and I had breakfast a couple months ago at the Egg River and had a great experience. The food was good and our waitress was very helpful and friendly. I'm back in Hood River for some R & R and I read some of the Yelp reviews with shock that anyone could post a negative review about the Egg River Cafe. We all have opinions, right?
I share them with my wife as she's getting ready this morning to start the day. I'm a bit skeptical to return to the Egg River after some of the negative reviews, but I'm thinking those negative reviews are rare and placed by people with unrealistic expectations. It's breakfast. How bad can it be screwed up? So it's a bit late getting to me. Maybe the eggs are not the way I'd really like them, but what the hell. I'll eat it and be happy. Sometimes hash browns are a bit greasy. I just shrug it off and don't eat as much. No harm.
Some people like their hash browns that way. Who am I to judge? Not my preference, but others like it that way.
Anyway, we go back to the Egg River Cafe this morning. We're seated immediately. My wife has to ask for a napkin to dry the bench seat off as it's wet from a previous cleaning we presume. The waitress was not happy about our asking for an extra napkin. Perhaps we're being too sensitive. We get a menu and then we wait. And wait and wait and wait. Finally we place our order. We laugh and joke about how we must have jinxed our breakfast.
We wait and wait and wait while we count eight people who came in after us get served. We start to wonder. Did we upset the waitress by asking to dry the seat off? We did the drying. No problem. Now we're on the Black List.
Finally after waiting at least forty minutes, I tell my wife, " O.K., if that guy who just walked in a few minutes ago gets his breakfast, we're out of here." I've never done anything like that in my 50 years of traveling throughout the world! But I was to that point. Suddenly his breakfast arrives. I point to the door and my wife laughs and asks me, "Seriously"? I nod and suggest we get a bagel at the grocery store. Just then our meal finally arrives! I mention to the waitress that I was beginning to have my doubts that we would be getting breakfast this particular morning. She just says, " I don't know what happened". O.K. "Things" happen. No sense wasting heartbeats over a late breakfast. Bigger "things" going on in the world. Thing is, the meal was NOT
good. In fact, it was very bad. The eggs were over cooked, the hash browns were very greasy and we had to ask for our toast which was not forthcoming. (I know I said I'd eat the over cooked eggs and greasy hash browns, but these were beyond belief. Granted, I was a bit ticked at this point)
What happened Egg River? I'll bet most people who ate their breakfast there today walked away with positive thoughts. My wife and I on the other hand have never experienced a worse customer service event in quite some time. If the waitress had apologized in some manner, I would have gladly accepted and moved on as well as given a generous tip just for an apology.
I will most definitely not be taking another chance at the Egg River Cafe. Management would be wise to read a few of these reviews on Yelp. Who knows? Things may improve. As I mentioned earlier, I read these reviews and make a decision based on them. Thanks to those who take the time to write them. I'll stop being lazy and return the favor. read more