I have lived in the Bay Area in both Palo Alto and Los Altos for over 35 years ago, and Ellison's…read morehas blessed me time and time again by being there for me in crisis, often through AAA. As the technology gets better by calling a tow truck through the app and getting assigned to one right away, it has become more seamless, efficient, and quicker. It's so easy today and so fast. My last few experiences have been amazing. Today, I got the best tow truck driver ever, Jose Ruedda!!! Very meticulous with the details. He made sure he didn't drive over the neighbor's plants on our tight driveway, and then went to extra precaution to put my M3 on the flatbed, since it has a low profile and scrapes easily. He put extra wood beneath to get it up--which I hadn't seen before, which I really appreciated. He checked in with me about whether we should drive it up, or have it pulled up with the car in neutral. You can tell he just really cares about the car and doesn't take shortcuts. In the end, we also swapped quick stories about our torn meniscuses and he gave me a bunch of good tips on how to get better!

In May, my tire blew out on Junipero Serra Boulevard behind Stanford, causing my car to hit the…read moremedian. Jose Ruedo arrived quickly to assess the damage, and I couldn't have asked for better service during such a stressful situation. Jose was professional, knowledgeable, and incredibly helpful. He carefully evaluated my vehicle, explained my options, and recommended towing it to a reputable local auto body shop. He handled the entire towing process efficiently and with great care, making a difficult experience much easier. I truly appreciated Jose's calm demeanor, professionalism, and willingness to go above and beyond. If you ever find yourself needing roadside assistance or a tow, I highly recommend Jose Ruedo. Thank you for turning a stressful day into a much more manageable one!

Wow! Just wow. The pricing is better than the rest. Others I had called charged double. If you…read morehappen to stumble on Ed's tow service on Yelp for your first choice of a tow estimate, you don't need to call anyone else. After my SUV was towed to a destination, they had miscalculated the estimate of the mileage driven and even lowered the final price even more. Very honest tow company. Highly recommended!

It was a crazy day! But Rich came to the rescue! Rich from…read moreFelix's company was great!! He was very friendly, respectful and fast. He knew how to take care of my car. I purchased my car 2 weeks ago and I wasn't expecting this issue with the engine. Rich arrived within 30 minutes, knew how to take care of my new ride, he was fast and very efficient. I strongly recommend this towing company, Rich was great! And very helpful.

These guys are great! I normally don't leave reviews, but for these guys I had to…read more Gregory was the guy that talked to me over the phone giving me exactly the info I needed. He arrived right on time and taught me a few things on about my car that I didn't even know about. Highly recommended!!!!

The dude I spoke with was a flaming asshole who was incredibly condescending and unhelpful…read more Called asking what they had in stock for radiator hoses and provided measurements. While explaining that we have a vintage car that is over 100 years old that would not be in their system I was interrupted and told "you can pay us to research it".... I told them I already know what I need, and again gave them the measurements, I was interrupted again and they said "it would be too hard to find it" in their OWN SHOP... If it's too hard for you to find a part in your own shop hire an organizer and don't be an ass.

Driver was on-time, quick and communicative. No issues with my car not having an engine. It was…read morehoisted in my garage and pulled onto the flatbed with no issues. Highly recommend!

Fantastic experience. Super fast, reliable, absolutely correct price, he deserves your business…read more Thanks for everything.

Very good service and pricing. Very punctual and courteous technician. Came over at the agreed upon…read moretime.

Very responsive, was there in less than half hour and provided the best estimate! Very satisfied!read more

I came in with a check engine light that would not away. I have been having this issue for a couple…read moreyears and have gone to at least 3 mechanics that were not able to fix it. It took a few months, but Caesar was able to help me. He gave me a warranty after the first visit and he delivered. I am very satisfied with their service.

I had a really great experience with this towing company. Jeffrey was super responsive and got to…read moremy vehicle on the freeway quickly and right on time. From there, everything was extremely easy. I made one phone call, made the payment, and they handled the entire process of getting my car from the freeway back to my house. I also want to mention Ceaser and Sandra because they are genuinely great people. Everyone I dealt with was friendly, professional, and made the whole situation way less stressful than I expected. The entire process was seamless and I barely had to do anything. Definitely recommend them if you need a reliable and easy towing experience!

Got a flat tire on my way home today and called AAA. They estimated 90 minute wait but 45 minutes…read morelater I am now home thanks to Jorge from Fortes Brothers who came to the rescue! Jorge reached out by text to let me know he was on his way and when he would arrive. He was kind, patient, professional and very efficient to quickly change the tire on the side of a busy expressway. Very grateful to you, Jorge - Thank you so much!!

Car has broken down and I needed to take it into the shop. Got my AAA card out and they sent out…read moresomebody from Fortes to jump my car. It was not an easy jump but after a lot of effort, he got it to work. Really nice guy, very friendly and very helpful. I believe it was Miguel? Unfortunately soon after he left, the car died as I had some throttle actuator issues which made the car idle rough, and probably taxed the alternator pretty heavily. Called AAA again for a tow to my mechanic, and they wanted Fortes again. Again they did a great job! Very skilled and knowledgeable, friendly and competent. Highly recommend

I flew back from a trip and discovered that my car's battery had died for good. I had a friend come…read moreto jump it, but the battery wouldn't take any charge (the battery was 4-5 years old, mind you). I knew that my only choice was to call a tow truck the next morning. I carefully did some research on Yelp and decided to try this company. Roy is AMAZING. He is a really kind and helpful man, and definitely knows what he's doing. He arrived at my place in Sunnyvale at the anticipated time frame. He even recommended me a body shop to go to in order to get the battery replaced. I expected the tow to be at least $80, but I was charged only $55 (probably because it was a short distance to the body shop). I know having your car towed sucks, which might contribute to some negative reviews toward this company. However, I had a really positive experience with Roy, and I would definitely recommend him! He also has a great sense of humour, which made the ride to the body shop less awkward and more comfortable!

Thank u Roy for helping me fast and efficient I was so happy they took care of me. I would…read morerecommend their services to u.

Had a flat tire and Unique Towing came out through Geico. Carlos (150) came out very promptly. He…read morewas police and courteous and found me in the huge parking lot almost immediately. He was obviously very competent and got the car hooked up on his flat bed right away and took me where I needed to go to get it fixed. If I had to call a tow company directly this will be my first call. Thank you Carlos!

1 star -- Rude, unprofessional, and disrespectful…read more I came to retrieve my stolen vehicle after it was recovered by the police. I brought the police report and the documents I had received from the police and explained the situation. The person who appeared to be the manager or owner was rude, arrogant, and dismissive. He told me the police report was not acceptable and made the process feel unnecessarily difficult instead of clearly explaining what was needed to release my car. They also told me I had to pay the bill BEFORE they would let me see the vehicle. At that point, I had no idea what condition it was in, what might be missing, or even any opportunity to personally confirm that my car was actually on their lot. Expecting payment before allowing me to see what I was recovering was deeply concerning. After hearing my accent, the manager or owner also started making disrespectful remarks about my English. An accent is not an invitation to belittle someone. Every customer deserves basic respect. The whole interaction left me feeling pressured and discouraged from retrieving my own vehicle. Having your car stolen is stressful enough without facing more obstacles and disrespect when trying to get it back. Based on my experience, I strongly advise others to avoid this business whenever possible. The lack of transparency, condescending attitude, and treatment I received were unacceptable.