I have lived in the Bay Area in both Palo Alto and Los Altos for over 35 years ago, and Ellison's…read morehas blessed me time and time again by being there for me in crisis, often through AAA. As the technology gets better by calling a tow truck through the app and getting assigned to one right away, it has become more seamless, efficient, and quicker. It's so easy today and so fast. My last few experiences have been amazing. Today, I got the best tow truck driver ever, Jose Ruedda!!! Very meticulous with the details. He made sure he didn't drive over the neighbor's plants on our tight driveway, and then went to extra precaution to put my M3 on the flatbed, since it has a low profile and scrapes easily. He put extra wood beneath to get it up--which I hadn't seen before, which I really appreciated. He checked in with me about whether we should drive it up, or have it pulled up with the car in neutral. You can tell he just really cares about the car and doesn't take shortcuts. In the end, we also swapped quick stories about our torn meniscuses and he gave me a bunch of good tips on how to get better!

In May, my tire blew out on Junipero Serra Boulevard behind Stanford, causing my car to hit the…read moremedian. Jose Ruedo arrived quickly to assess the damage, and I couldn't have asked for better service during such a stressful situation. Jose was professional, knowledgeable, and incredibly helpful. He carefully evaluated my vehicle, explained my options, and recommended towing it to a reputable local auto body shop. He handled the entire towing process efficiently and with great care, making a difficult experience much easier. I truly appreciated Jose's calm demeanor, professionalism, and willingness to go above and beyond. If you ever find yourself needing roadside assistance or a tow, I highly recommend Jose Ruedo. Thank you for turning a stressful day into a much more manageable one!

It was a crazy day! But Rich came to the rescue! Rich from…read moreFelix's company was great!! He was very friendly, respectful and fast. He knew how to take care of my car. I purchased my car 2 weeks ago and I wasn't expecting this issue with the engine. Rich arrived within 30 minutes, knew how to take care of my new ride, he was fast and very efficient. I strongly recommend this towing company, Rich was great! And very helpful.

Car wouldn't start this morning and my insurance company sent me Ed's Tow & Cradle to haul it in…read morefor service. Felix came out and checked that it was just a dead battery. He was informative and offered his service to replace it. So thankful that he didn't just come and tow my car to the dealership but helped find a solution for me. He went back to pick up the right battery and came back and replaced it. Highly recommend for professional and friendly service.

These guys are great! I normally don't leave reviews, but for these guys I had to…read more Gregory was the guy that talked to me over the phone giving me exactly the info I needed. He arrived right on time and taught me a few things on about my car that I didn't even know about. Highly recommended!!!!

The dude I spoke with was a flaming asshole who was incredibly condescending and unhelpful…read more Called asking what they had in stock for radiator hoses and provided measurements. While explaining that we have a vintage car that is over 100 years old that would not be in their system I was interrupted and told "you can pay us to research it".... I told them I already know what I need, and again gave them the measurements, I was interrupted again and they said "it would be too hard to find it" in their OWN SHOP... If it's too hard for you to find a part in your own shop hire an organizer and don't be an ass.

Driver was on-time, quick and communicative. No issues with my car not having an engine. It was…read morehoisted in my garage and pulled onto the flatbed with no issues. Highly recommend!

11:00 at night called 5 other towing all had excuses, they were out in 20 min friendly knows how…read moreto tow I really appreciate I will recommend and use them again I have 8 cars that I'm always moving thanks again

Very good service and pricing. Very punctual and courteous technician. Came over at the agreed upon…read moretime.

Very responsive, was there in less than half hour and provided the best estimate! Very satisfied!read more

This was the most professional, accurate, rapid, legit transaction I have ever encountered. Sandra…read morewas upfront, straight to the point and I am a no nonsense kind of person. It all worked out. Thank you for being very honest. I would refer and go to her again. Gas saver for me. Rolling now. Thank u Sandra.

I had a really great experience with this towing company. Jeffrey was super responsive and got to…read moremy vehicle on the freeway quickly and right on time. From there, everything was extremely easy. I made one phone call, made the payment, and they handled the entire process of getting my car from the freeway back to my house. I also want to mention Ceaser and Sandra because they are genuinely great people. Everyone I dealt with was friendly, professional, and made the whole situation way less stressful than I expected. The entire process was seamless and I barely had to do anything. Definitely recommend them if you need a reliable and easy towing experience!

Got a flat tire on my way home today and called AAA. They estimated 90 minute wait but 45 minutes…read morelater I am now home thanks to Jorge from Fortes Brothers who came to the rescue! Jorge reached out by text to let me know he was on his way and when he would arrive. He was kind, patient, professional and very efficient to quickly change the tire on the side of a busy expressway. Very grateful to you, Jorge - Thank you so much!!

Oscar came out to help me with a dead battery today. He was amazing - as someone who knows…read moreabsolutely nothing about cars he explained everything in a way that made sense and put me at ease. Car difficulties tend to be stressful when you have no idea if something worse than a dead battery is going on. He was such a gem and had me up and running in less than thirty minutes.

Thank u Roy for helping me fast and efficient I was so happy they took care of me. I would…read morerecommend their services to u.

Roy was quick and friendly. Great value for service. Ask for a free ticket at conclusion. Highly…read morerecommended.

Had a flat tire and Unique Towing came out through Geico. Carlos (150) came out very promptly. He…read morewas police and courteous and found me in the huge parking lot almost immediately. He was obviously very competent and got the car hooked up on his flat bed right away and took me where I needed to go to get it fixed. If I had to call a tow company directly this will be my first call. Thank you Carlos!

My insurance assigned Unique Tow company to tow our Tesla when we noticed the car had a dead…read morebattery and did not respond. We had the doors open but could not close due to the dead battery. We emphasized this multiple times with the tow truck driver when he arrived and he responded "Yeah I know not to close." We helped him load the car on the truck with the door open due to this. A couple hours later, Tesla informed us that outside of battery replacement, there's also a window damage that requires replacement. When checking the car in person, the door was closed and the window is cracked. The tow truck driver never tried to inform us and just left. We attempted to contact the owner of the tow company and he said this is nobody's fault because the car had a dead battery, and that broken car windows "just happens." We contacted the owner, but after some correspondence the owner ghosted us. Ultimately, the company is not taking accountability for the situation that took place with our car, if you are looking for a business that takes responsibility look to get your towing done elsewhere!