I came about a half hour before closing. The store was very clean and quiet. They had a variety of…read moredifferent Trek bicycles, as well as e-bikes. Chris was very patient and knowledgable. She was able to answer all of my questions and help me find the perfect bike within my price range.

First off I want to mention I am not posting this out of emotions or anger. I want to express and…read moreshare my honest experience of what happened to me at this bike shop and warn all of you before you decide to have service at this bike shop. I've had a hard time finding a good bicycle mechanic and I decided to try Castro Valley Cyclery and my first impression was how empty the shop was. Not one single customer, completely empty. I explained, " all I need was a Derailleur adjustment and everything else on the bike was new, so there was nothing wrong except it needs an adjustment" The manager, Tyler Dietrich, tried to sell me a bunch of things and I declined because he was desperate to make a sale and not out of honesty. When I picked up the bike a few days later after receiving a message that it was ready, again I noticed the bike shop was completely empty, 0 customers. I took bike out for a test ride and noticed the adjustment wasn't made. I mentioned to the manager, Tyler Dietrich, and he put it on rack and said there's nothing wrong. I told him, "you need to put a load on the bike and ride it. He rode it around the shop and he realized the shifting wasn't right and said, "there's nothing wrong" He said I need to get new parts and again tried to sell me stuff that wasn't needed. Next he began to get confrontational with me which I didn't understand because I am the customer and I am the one paying for service. I asked for a refund, which he gave me and told me to never come back again. I was shocked. All of you Mountain bikers and road cyclists who likes to have your bikes dialed in, adjusted properly, fine-tuned, DO NOT GO TO THIS BIKE SHOP. You will be disappointed. Trust me. Now it makes sense why their were no customers here. And if you need to buy a new bike go somewhere else. This place isn't worth the headache and frustrations.

After shopping around for service for my bike, although naive and skeptical, I was thankful I took…read morea chance on Z, the head technician at Cyclepath. He explained to me it'll take a few days I waited a week but considering it was going to be longer still great deal for the price. Got it back already rode 100 miles on it and works great, even fitted now. Also, did I mention the savings?!? He didn't over charge he simply explained if would it would cost more, hell let me know. It was clear communication from A2Z

Called the store in the morning inquiring about some tires and tubes and they said they had it and…read morestated they were open until 4. I made a 45 minute drive to downtown Hayward and all the security gates were already pulled out and the store was closed. I stood in front of the store confused because it was only 3:15pm. I sat in the car checking the hours online as the employee with long hair closed up and drove away in their white Mazda hatchback and their bike rack hitch. Is this normal practice? Do any hire ups know people are closing up shop early? Pretty bummed to be honest. Totally killed my mood and such a waste of time and travel. Oh well.

Started looking into an e-bike and it was here and trek in the village. Trek was nice but their…read morebikes were a bit pricey. So I came here. I'm glad I did. Both Kyle and John were knowledgeable and helpful in answering all my questions, giving me tips and pointers, and things to consider. They even told me about the AVA program that gives free money for the purchase of an e-bike. I'm waiting for that to come through, so I can purchase my new bike.

I stopped by today and the employee helping us was very kind. I did not get his name but he was…read morevery knowledgable of the bikes and was more than willing to answer all my questions. Although I couldn't find a bike I liked, his help was still much appreciated!

The paint was pretty beat up on my vintage Atala. Rick offered to restore the original, but I…read morewanted a new color on my old frame. We discussed colors, using Pantone colors as a reference. Inspired by vapor wave, we landed on a Sailor Moon palette of deep purple, magenta, and white (with a few gold accents). The pin stripe around the lugging is really clean. Excellent work! She's a beauty now. Rick talked me out of an additional blue color block and I think it turned out really great. He even polished the chrome fork and applied topcoat over the decals so they won't fade like the originals.

Rick repainted my beloved 21 year old Soulcraft groundskeeper. It had seen a lot of miles and abuse…read moreand was showing as much rust as paint. I met Rick at his shop and he helped me pick out a new color after listening to what I was thinking color wise. We also agreed to redo the decals. He told me it would be about 5-6 weeks and like clockwork it was ready in that timeframe. I went to pick it up and I was amazed! It looked better than new and the decals were fantastic. Built up it looks even better and feels like I got a new bike! I would highly recommend Rick if you are considering getting a frame repainted. He does an incredible job, and is super friendly and nice fun to work with!

Was prepping my bike for a ride on this beautiful saturday, when I noticed a broken spoke. Was…read morehoping to get it fixed in time to be able to ride today and gave Vic a call and he said he could get it done. Brought my bike in when he opened and he had it done in 2 hours. He also found a brake pad issue and fixed that as well. Price was a bargain for same day and quick turn around. Will be coming back for all my repair needs. Thank you!

I like to support and mom & pop store. Victor seems friendly. I've had a bike fixed here years ago…read more My son and I dropped off his bicycle to fix the brakes last Wednesday. I wrote my cell phone on his notebook to call me for an estimate. I did not hear from him until I called Friday. He said he had 3 people at the store but will call on that day. He did not. I called on Saturday to check on the bicycle. He said he'll call me on the same day which he did. The bicycle was ready for pickup on that day for $60. If you are not in a hurry, I guess this place is fine. But if you care about letting your "yes" be "yes" & your "no" be "no", there are other bicycle shops out there.

Service was brilliant. Very helpful and informative and answered all our questions and concerns…read more Would recommend this store to anyone looking to purchase a bike. I'll be back to buy another one soon Thanks

This place is awesome!:amazing selection, very helpful. They really take time with you and not at…read moreall pushy . It is so refreshing to see people like this who genuinely want you to be happy with the bike.

Shipping: got it next day since i live in the same city as the warehouse. Packaging is well…read morearranged. No damages.Unpacking was easy and 90% assembled. Got the Liberte. Great for paved roads! Cant believe how light they are. Fast and smooth! They are easy to fold and carry. Some trails have gravel and not paved and it does not perform well there especially downhill with gravel. I understand that its not designed for that specific terrain. But everything else are working above expectation for a mini bike. Feels like a full size bike. Im not a bike enthusiast but i am beyond amazed with the performance of the Liberte. Highly recommend Zizzo! I have not tried the other styles but im sure they will exceed the consumers expectations.

Bike is great. It is great for a price. I bought two, 1…read morecampo for me and 1 urban for my wife. Soon I'll add three more for my 3 boys. Easy to fold, easy to store. Durable and rideable. I always recommend this type of my bike.

Danny at the bike shop is a genuine dude and someone who I can trust with my bike! Highly recommend…read morethis bike shop and I think it is very underrated and slept on.

I'm updating my previous review because Abraham Baiza went above and beyond to make things right…read more During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players.