Had an amazing experience here! They answered all my questions and made buying my first motorcycle…read moreas painless as can be. Definitely recommend going here for yours!

By far the BEST motorcycle dealer and mechanic shop in the bay!…read moreHonest, genuine, and accountable business. If you are worried about the dealerships overcharging you or taking advantage of you, you won't have to worry about it here. They even give you a discount on all parts and labor if you purchased your motorcycle with them! I am a regular and have bought multiple motorcycles and plenty of parts from them. They helped me so much getting my childhood dream bike (which came in as their used inventory). The bike had few issues since it's a 25+ years old motorcycle made in 1999, and they were quick to repair the issue and offered me compensation for the inconvenience as well. There's still some smaller problems on the bike after 2 years, but they are very nice to guide me for DYI repair as well as offering me a fair price option for the repair if I decide to bring in the bike.

S O to Amid for Helping me out to purchase My 2025 Zx10r.Very Good Costumer service.Definitely…read morerecommended.and i'm going back again to do business in future...

I purchased a brand new 2021 Sea-Doo RXT-X 300 from East Bay Motor, along with an extended…read morewarranty. After only 42 hours of use, the engine failed. From that point, the experience was unacceptable. The jet ski sat at their facility for 10 months, left outside and uncovered, exposed to the elements. There was no urgency, no communication, and no basic care for customer property. Instead of standing behind the product, they pushed me to pay $9,500+ for a replacement engine, despite the extremely low hours. They also supported a claim that the spark plug in the engine was not original at the time of failure ,which is not accurate and this contributed directly to the denial of both warranty and insurance. Because I lost trust, I sourced my own replacement engine (18 hours) and shipped it to them. It then took another 3 months just to install it. When I picked up the jet ski: * The trailer hitch was damaged * The electrical adapter was missing * The cooling system had 0% coolant (which could have destroyed the engine again immediately) * My new lithium battery was missing, replaced with an old 2020 battery * The jet pump assembly was shaking, indicating improper installation I was told missing items would be sent to me. Nothing was sent. After waiting over a month, I had to purchase everything myself. Now I have to take the jet ski to another shop to correct the issues. Bottom line: This was not just poor service -- it was negligence, lack of accountability, and unprofessional handling of a major repair. I strongly recommend thinking twice before trusting this shop with your equipment.

Excellent service. Friendly staff. Reasonable price. Highly recommend it. There was an issue with…read morethe fork job they did but were quick to fix it.

It took me 4 months and calls to 11 businesses from San Fran to San Jose. Before i learned about…read morethis amazing awesome place. I called expecting ro be turned down like all the other local shops. So when they said, "sure, we'll take a look at it." I was both excited and relieved. Rodrigo was always keeping me updated and informed on the process. 2 months later and $1,000 later when he informed me they had fixed all the electrical issues and the headlight. I felt so appreciative and grateful towards this group of people that had the patience and knowledge to fix what I believed was a unsolvable issue. I shall return for regular maintenance and upkeep. And will look into doing custom jobs with them. DNA Moto Lab is a great business with even better employees!!! Thank you for returning my baby girl!! See ya'll soon

Was looking to get my belt changed out on my HD Sportster 1200. The bike is from 2008 and has the…read moreoriginal factory belt on it. I was worried that since it was older that it might need to be changed and sitting on the side of the highway with a busted belt is not a good feeling. I called up and the gentleman who answered the phone was polite and understood what I was looking for. But he also gave me some pointers on what I needed to look out for in the belt in order to replace it. He did not try to rip me off, told me his shop rate and a rough estimate on how much it would cost to replace the belt. He also gave me some information on the factory HD hardware that came with my bike. To where he informed me that I do not need to replace it, unless certain conditions were met with the wear and tear. He told me how to inspect the belt and what to look for. I appreciate this candor in the repair business. There are so many places that would sight unseen replace the belt and charge someone. This place does its best to help their customer and helps them understand their bike.

Great service at a reasonable price. Needed tires for my Harley and they actually had a set in…read morestock.

Brought my scooter in for a quick service and had a great experience! Wonderful shop with kind…read morepeople, fast service and fair prices. Thank you Motorfast team!

I brought in my 2013 Harley-Davidson Dyna knowing it was in rough shape but still running. Rough…read morebut for sure rideablemand in worlog order. I could have bought another bike for around $4,000-$6,000 but this one had sentimental value, so I decided to invest in restoring it. I dropped the bike off and asked them to make it "cherry"--fix it up properly and make it ride like it should. Make it look like new and reaooy aprae no expesnse its sentimental bike. They had the bike for about a year. During that time, I called regularly and was repeatedly told, "It'll be done this week." That went on for months. I stayed patient because I assumed the long wait and roughly $7,000-$8,000 cost meant they were doing a thorough, high-quality job. When I finally picked it up, things immediately felt off: They tried to charge a 3.5% fee for using a credit card. Ok, so I used Zelle, I attempted to pay via Zelle, but due to limits and delays, they refused to release my bike unless I paid in full immediately. I ended up paying theCC fee just to get my bike back after a year. Then the real issues started. The gas tank was completely empty when I picked it up. It happens, could but it could hsve been a shitty tming thing BUT After putting $20 of gas in, it them tank, started leaking immediately. Since then: The bike is still hard to start Parts are loose (a handle knob fell off the next morning and I ran it over and smashed it on accident Overall, it feels like very little mechanical work was actually done. At this point, it honestly feels like I paid $7k+ for a paint job and a basic tune-up. The bike is still in poor condition and nowhere near what I expected after a year in the shop. The staff was really (the son) polite, and I don't have anything personal against them--but from a service standpoint, I feel completely ripped off. I wanted to support a local business, but I would not bring my bike back here under any circumstances. IT sticnks beverecuaseI have an older go cart that has sentimental balie tahy needs even more work snd wold mske them a lto of $$$ but not from me...EVER AGAIN. I';d sta away unlesits a basic tire change or easier.....STAY AWAY! Buyer beware.

I dropped by my local cycle gear shop today and it was a pleasure to meet the people who work…read morethere. The parking was open and clean. My first impression walking in was delightful. Tony welcomed me in. He's super patient with all of my questions regarding helmets for me and my family. I also want to thank Drake for helping me with a second opinion on the helmet weight comparison. Thank you guys for your warm hospitality. I'll see you guys soon.

Cycle gear is always responsive and straight to the point for any motorcycle related parts you may…read moreneed. I like this specific location for tire services, as they offer relatively low prices for tire change/balances. Came twice for the service and left with it done on the same day. Workers are very helpful, specifically Tony who helped me twice. Highly recommend.

Had to do a recall on my CBR to get it registered! Called to make appointment. Talked to Eric in…read moreservice department. He told me to just come on down on Saturday morning, it's first come first serve on Saturday. Got there about 8:30 in the morning. Was 3rd in line they had the recall completed by 10:30. Great service A- service I have found a new repair shop!!

I have gotten my bike serviced from them. I have gone in for a helmet. They are phenomenal. The…read morecustomer service is amazing. They're willing to do whatever it takes to get you back on your bike and running. They are above and beyond amazing, especially in their parts department!!

Very helpful. Awesome place…read more Marcus is very kind and helpful. We're just learning to ride and needed a helmet. He walked us through the various kinds and gloves. I highly recommend this place, really cool store and Marcus goes above and beyond to assist you.

This place is phenomenal Stopped by today to pick up some goodies. We had only ever driven by this…read moreplace but got the opportunity to stop by and meet Marcus, who is one heck of an awesome dude! Thanks again!

Minor crash wrecked throttle/switch cluster. Tyler found a salvage unit and installed it promptly…read more He found corrosion on the wiring harness plug (female side) and cleaned, packed with dielectric grease to prevent future corrosion. To the point and prompt, one more example of excellent service and very fair pricing, and why I am still a customer after 12 years.

Tyler is a solid mechanic and veteran rider, he's a no BS, straight to the point type guy, don't…read moreexpect to be coddled, why would you anyway? I don't understand any of the bad reviews, some people are too fragile or need to wait a minute before they fire off some knee-jerk reactionary review just because they were sour about their interaction with him. His work was always solid, fairly priced, and done quickly.

From initial messages to actually going into the shop, through delivery, everything about this…read moreexperience was great. I bought a bike from them, and everything went smoothly. Each person associated with the business that I interacted with was great. They answered all my questions, and made it a worry free experience. They offer delivery, and the while process was straightforward and easy. The actual store was really cool, with tons of bikes on display. The use of shipping containers was cool too! It's been a while since I purchased the bike and wanted to wait a while before leaving a review, just in case. Everything with the bike has been great, and I've been enjoying it ever since. I wouldn't hesitate to go back.

If you're looking to service your current motorcycle/scooter or buy a new one I highly recommend…read moretalking with Mike or Ben at Moto Java. I've been riding scooters for 20 years in SF as my main transportation for work. 18 months ago I was referred to Moto Java because my scooter was about to die and I'd need a replacement soon. Mike, Ben and their team at Moto Java gave me an honest assessment about what needed to be fixed, gave me an itemized invoice showing me it'd be better I traded my old scooter for parts and bought something new. They appreciated I was an experienced rider, knew what I wanted and didn't try to oversell me on something I didn't want and gave me a fair price for my trade in. My previous scooter dealers/mechanics have given me a wide range of mileage for routine maintenance. Mike and Ben gave me an easy, clear number to remember so I bring my scooter in for routine maintenance based on the specific scooter I bought. Every time I call for an appointment Moto Java gets me in fast and finishes earlier than estimated. They also give me an itemized receipt of what was done and a heads up to what the next maintenance bill will cost so I'm not caught off guard. My review is based on my scooter that I bought from Moto Java. However I know they sell and service and sell a variety of motorcycles like long range highway motorcycles to mountain bikes to scooters. Moto Java is easily accessible off S Van Ness. Mike and Ben are always up for a chat about what they sell, no pressure sales and offer honest estimates about any repairs you might need. Definitely check out Moto Java.