Bought a KTM here on March 28th. Everything was great, smooth process, rode it back home over the bridge. About the second time riding it on the highway a couple weeks later the bike was having minor issues. I couldn't keep the bike from rolling forward or get it into neutral. Looked it up and folks say to look at the slave cylinder, there's air in the clutch system. Sure enough, a couple drips in the garage. They've been chasing this problem, had already changed the lever and bled the system.
Now, I'm an auto mechanic, I could have easily fixed this, but they offer a 500 mile 1 month warranty. So I called them up, explained everything and they said drop it by we'll take care of it. Great! Smooth sailing. I work full time, only mechanic in the shop, while also trying to get my own business running, so I don't have much free time to wrench for fun. So I told them I wasn't in a rush, you know a week or two to get a 30 min job done etc.
Took almost a month, running around trying to save a buck and it didn't work out for them. I was getting a little paranoid, being a mechanic, a small job like this shouldn't take this long. So I try to call and they won't answer. We had agreed that I'd pick up the bike two Saturdays in a row and they wouldn't answer the damn phone! I called dozens of times in a rage, from different numbers and to nearby businesses. I don't have much free time and my schedule is packed. All I needed was someone to freaking answer the damn phone before I was left stranded there taking an expensive Uber over the bridge! Here I am thinking they wrecked my bike, are trying to cover it up and I haven't got my title yet!
Finally after a few emails Mike promises I can pick up the bike the following Saturday and they had to go with a new oem part instead of a rebuild. Okay fine, great, got an Uber over the bridge. Now when I get there, Mike explains more in detail what he had to go through (to save a buck). Drove up and down to Santa Rosa or something for a $3 O ring and gasket, that wasn't even the problem. But had he had done a few minutes research, he would have found that the sleeve cracks in the slave cylinder on these KTM's. Then he tells me it'll be $160 or something like that. This guy is off his rocker. I ask him why did you guys tell me to bring my bike, have it towed here, just to charge me for a repair under warranty that you offer all over your listing and website, when I told you guys I'm a mechanic and could easily fix it, diagnosed the problem you guys were chasing before I bought the bike etc. He says he thought it would've been a cheap repair, a few bucks and oh it isn't a warranty it's a guarantee. Lol, now I don't want to go to prison over $160, but wow, proud of myself of how well I held it together. I told him no one ever gave me a call or email of an estimate or anything about me having to pay a cent. He gets upset and tells me to just take the bike. This guy is delusional, he thinks I'm the bad guy? I ask him, so please help me understand, it says warranty over the listing, but now you want money and say no it's a guarantee, please explain the difference to me. Lol he was struggling, I said OK thanks for everything sorry for what you had to go through etc. and I wouldn't leave you a bad review.
Now, I emailed him Mon, as I don't even bother with trying to call, PTSD from that episode. Hey, it's been over 3 months, my temporary plates are about to expire this month. I haven't received my title, plates, registration, tags etc. Don't hear back, sent a warning Wed, now I'm sharing my experience Fri. Under DMV rule, a used dealer is supposed to report all sales to DMV within 5 days, turning in a Report of Sale. I asked them in the email for proof you guys actually turned in my information. I'm sure they did not just to stick it to me. I have cameras on the property and a locking commercial mail box, either USPS lost several DMV documents or these guys never turned in the paperwork.
So now I don't know what to do, go get a lawyer, talk to my credit card company, burn time and money at DMV, maybe they have all my information and want to watch me squirm? I don't know. I feel they should go out of business, ducking customers, shouldn't take weeks to get an email back. By the way, I NEVER got a call back even though I left a few voicemails. They're supposed to operate under their posted business ours but who knows. Buyer beware, learn from my experience. At this point, I want a full refund and they can have the bike back. Was looking forward to getting a new bike all winter after selling my last bike before the season was over. Other dealers told me they were feeding me soup, I was supposed to receive everything within 2 weeks with the new quicktags system DMV has, all electronic. So I've been paranoid, leave the bike sitting in the garage, not knowing what surprises they have stored. Really just ruined motorcycles for me. Depressing everytime I see it in the garage. read more