Munroe Motors has kind of ruined every other service experience for us, in the best way possible. We bring our motorcycle in there regularly, and at this point the level of care and consistency just feels unmatched. It is not just that they do great work, it is how they treat you while they are doing it. You walk in and it feels like they actually care about getting it right, not just getting it done. Every visit has been smooth, clear, and surprisingly stress-free. They explain things in a way that makes sense, keep you in the loop, and never make you feel like you are being upsold or brushed off. There is a level of professionalism there that is hard to find, especially when it comes to something as important as your bike. You can tell they take pride in what they do, and it shows in the results. At this point, they have completely set the bar for us. It is rare to trust a shop this much, but we do. The bike always comes back exactly how it should, and we leave feeling confident every time. That kind of customer service sticks with you, and it is the reason we would not think twice about recommending them. read more

I purchased a 2022 Moto Guzzi Motorcycle on 9/23. This was just prior to Munroe dropping the brand (or Piaggio group dropping them can't say what happened there) At any rate... I took them to small claims over engine damage (I lost) Mr. Prentiss made a stronger case to be sure. That's not my gripe, I lost the case fair and square. (kudos to you Mr. Prentiss) Unfortunately, he felt the need to not-so-subtly demean me and my skill set in a public forum. Even going so far as to suggest my skills, or as he would have it, lack of skills, could be the cause of someones death! I've run across this mindset and even been on the other side of it. Those with a particular skillset view themselves as the sole & rightful "Keepers of the Holy Arcane Knowledge" and any Do-It-Your-Selfer that even SUGGESTS they *might* be capable of servicing the vehicle they own is viewed as an idiot and a blasphemer. While others may praise the shop to the heavens, just be aware, Mr. Prentiss harbors some pretty unkind attitudes about you, his customers. Especially if you even THINK about working on your bike! read more

Chris was extremely helpful, I did not have a bike from his shop but he took the time to explain what part I needed very throughly pointed me in the right direction. Sincerely the best motorcycle shop experience I have had in the city, Chris knows his stuff very well and is so approachable to someone with questions. read more

Be fair and honest. I was ready to sell my Bonneville T100, and thought that I would speak to the dealer that I bought it from. I was prepared going in. The blue book value on my bike (2019 Bonneville T-100 Special edition Aegean Blue tank) was $7,000-$7,500. My bike was low mileage, and in excellent condition. I knew that the dealer could ask for 15%-20% of the sale price, so I was prepared for an offer of $5,500, which would have given him a 20% profit. I had purchased the bike there, so I thought that would help in the offer. The manager (Andy) offered me $3K! That would be a 50+% profit for selling my bike. SHAME ON YOU! Andy also said that he sold a new Bonneville T-100 for $10K. WRONG. The tag in the showroom was $11,500. After buying my bike there, servicing there for years, this is how they treat their customers. read more

I have gone to Munroe Motors twice for service on my 2006 Triumph Bonneville. The first time they helped me when my motorcycle was leaking gasoline, which was a scary experience. But they said that they had seen this same problem the week before on another older bike. It was a kinked hose, and as soon as they unkinked it, it stopped leaking. They did a bunch of other work on my bike, changed the oil, adjusted the idle, polished the tank, replaced my brake lever, all stuff the seller should have done (but didn't). So now I feel so much safer riding! I came back today because I broke some parts, one of which had a broken off bolt in it. They managed to take that broken bolt out and did it as a courtesy. Super nice guys! I recommend going there for all your Triumph needs. read more

My experience here was great. The whole staff was welcoming, and the first thing I noticed walking into the shop was the relaxed, no-pressure vibe. I mostly worked with the shop manager, Andy--super knowledgeable, honest, and direct--and their finance guy Danny, who's easygoing and good for a couple of jokes. What I really appreciated about both of them was their patience and straightforward input. I had a lot of questions, and they took the time to answer every one without any judgment. At no point did I feel pushed to upsell. Instead, it was always, "I recommend this, and here's why," which I really respected. All in all, I'd definitely recommend this place to anyone looking for a new Triumph or Ducati. read more

Andy and Brent have always taken care of me and my Ducati MultiStrada since the day we met and they helped me get my bike running when no one else could. Just recently I lost a hard bag on the right side of my bike Super Bowl weekend. I managed to find replacement bags as my MultiStrada is a 2007 and she can be a bit temperamental lol. Any how Andy as always came out looked at it and the issue I was having and knew exactly what to do. These guys rock at Munroe Motors and are so accommodating, I brought my bike to them last minute out of left field, they fixed my problem on a an ugly day in between rain storms and got me in and out fixing my mount, repairing my hard bag locking mechanism making sure it was correct to stay on my bike. If you have a Ducati or Triumph in the SF Bay Area and need help.... Look no further as Munroe Motors is the place to take your bike! Thanks Andy and Brent for always looking out for me! All the best. Marco C. SF Bay Area candlestick park area read more

I've taken all my Ducatis here for years. Everyone at Munroe is knowledgeable, friendly and professional. Danny just handled my warranty purchase, and he's the absolute best. Highly, highly recommend Monroe for service, sales, parts, all of it. read more

I don't hand out five stars lightly, but Munroe Motors absolutely earned them. From the moment I walk in, the showroom is spotless, the vibe is welcoming, and every conversation felt straightforward and respectful. Your wingmen or dream team, as I called them, are Andy and Danny. Andy in sales is the real deal -- knowledgeable without being pushy, quick to understand what I actually need, and transparent about pros, cons, and total out-the-door pricing. He helped me zero in on the right bike for my needs, use, and budget. When it came time to sign, Danny in finance made the paperwork painless. He walked me through the numbers line by line, explained warranty and add-on options clearly, and never tried to upsell me into something I didn't want. The process was efficient, honest, and exactly how buying a bike should feel. Bonus points: their accessory recommendations are practical, not hype. And their service and parts crew are the best. If you're shopping in San Francisco, start here -- you'll be in excellent hands. Five stars, no hesitation! read more

Another perfect day at Munroe Motors. I love my second bike from Munroe - Danny, Jud, and Andy made all the difference again. The best customer service in town, with a crew that knows their stuff in every direction. If you're looking for a new motorcycle Munroe should be your first and last stop. Thanks again, Munroe Motors!!! read more

I'm stoked to be a new customer at Munroe Motors! I had my eye on this pre-owned 2022 Triumph Street Twin for a while now. The boys treated me the utmost respect and patience despite me arriving right before closing time of a Saturday. I had the whole shop to myself! Elijah took the time to walk me through every little detail on this bike. Danny "Shades" did all the paperwork and made it a breeze--and pulled a couple favors for me. And Andy made sure that I was taken care of every step of the way. I'm proud to support a legacy business that's an anchor in our Mission neighborhood. I'm looking forward to being a part of that legacy! Thanks guys! The bike sounds and rides like a dream. I appreciate y'all staying late for me. I'll swing by with a six-pack next time I'm in the area! read more

Munroe Motors - My new 2022 Triumph Street Twin! - Motorcycle Dealers Near Me - San Francisco, California

After Munore Motors declined my replacement gas tank cover I ended up calling Ducati and filing a claim directly; as a result, they provided a refund via Ducati credit, which is fine with me; hence, I'll be buying more accessories but not at Munroe Motors. I'm disappointed, it's like they didn't even give a shit. Don't buy a bike here. read more

Love these people - the energy is always positive, feels like a community. Feels like they enjoy solving problems for us, and I often leave the place feeling supported, and better informed. They are my go to place to drop off my motorcycle for annual servicing or even for installing certain things I don't want to take the risk of doing before I leave for a long trip. Glad you all are here! read more

I filled out a 'Parts Request Form' requesting if they have a part in stock on their website and while I get a quick response from Dan, they ignore the subject of my request and try to sell me a bike I already own. I'm not sure if they don't read requests fully or if it was honest confusion, but it's shady tactics to try to sell someone a bike when they are simply reaching out for parts when you're suppose to be an authorized parts dealer. 10 minutes after correctly the sales guy I finally get a response from parts. read more

Best motorcycle shopping experience ever!!! Thank you so much to Danny, Andy and Matt. Always on top of everything, available to chat, taking care of all that is needed in an above and beyond way. Am so happy with Munroe Motors and my new Ducati. Thank you again for everything! Lifetime customer for sure read more

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I am a Husqvarna 701SM owner and these guys are totally in tune with these bikes. They share their knowledge in total detail and with excitement. They have a customer rewards program, with pricing that is NOT Revzilla. And ensure you are getting exactly what you are looking for to make sure your Hooligan Machine is ready for you!! Two thumbs up read more

I rode to Munroe in September 2022 just 'to see' what the Multistrada V4S felt like. I'm 5-8 with a 28.4" inseam. One of the sales guys rolled one out so I could sit on it. I could be on the balls of my feet and the bike, although heavy wasn't so heavy that I'd not be able to handle it. After a lifetime of riding/racing motocross, desert, and finally road racing and training racers I wanted a bike that would in all likelihood be my last one. I asked Andy what kind of deal he could work for me and he said the best deal would be on the shop's MS demo bike. It was at the mileage they set as the maximum before selling. So he walked me outside and showed me the MSV4S Sport and I was in love. He went into his office and came out with a post-it note with the price. Deal I was sold. Ask if he had and could install the crash bars (because I knew I would fall at some point) and he did. Subsequent to my purchase I emailed and talked to the staff there about questions I had/have since this bike has more tech than my car or computer. LOL. In each and every case I get a prompt and courteous response, what I consider old school, which is a compliment. I didn't get as much as I had hoped trading in my 2017 Zero DSR, but it all balanced out with the price of the MS. My first Ducati, my first experience at Munroe. Both have been positive. read more

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In 2005 I was a young parent with a 1 year old and a second child was on the way. The sexiest bike on the market ( to my eyes ) had just received a series of updates to make it better. I had dreams of owning a red Ducati Superbike but given my financial situation this was not to be. I found my dream bike after waiting 17 years. The team at Munroe handled the service work to get the motorcycle on the road and reliable. Will answered my questions and provided accurate estimates on costs and timelines. I appreciate the expertise and enthusiasm of the staff. Everyone I have had the chance to interact with is upbeat and knowledgeable. I have purchased a motorcycle here, ordered parts, and used the service department. I TRUST the employees here to steer me in the right direction and educate me along the way. In short, THANK YOU! read more

Munroe Motors - 749S ready to roll. - Motorcycle Dealers Near Me - San Francisco, California

Matt , Andy and Celedon treated really well. I ve been a customer since 1992 and they have always treated me well.They are knowledgeable and professional . It is nice to be able to speak face to face with fellow motorcycle enthusiasts .I will continue to use them for my motorcycle needs , thanks Monroe read more

FIVE STARS! I have been a Munroe Motors customer for several years now and can say only great things about them. They keep my 2020 Multistrada Pikes Peak running like a Swiss watch. Always helpful. Great communication. The prices are San Francisco prices. Not cheap, of course. But that's not why you go there. This is a solid, friendly business where the people who work there clearly love what they do. I will buy my next new motorcyle here. read more

Huge Shoutout to Dan and Matthew for being my boyfriend's go-to and securing him a Ducati Panigale V2. Everything was so seamless, and so efficient. My boyfriend has been looking for this bike everywhere! He has been constantly looking at websites and other dealerships trying to locate one in stock or incoming shipment. And decided to go Munroe Motors one day and Dan and Will convinced him to buy it. The guys told my boyfriend to sleep on it, and not even 24 hours later, he put a deposit on this bad boy. The even better part was being able to see another V2 for service and I was instantly in love. Ugh this bike is a beauty and beast and can't wait to ride with my boy again! Thank you Munroe Motors read more

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I went there to purchase 2020 Ducati 821 they have on their website listed for $10,500. Spoke to Matthew. He seemed reasonable guy with decent knowledge of what he was talking about. Asked to send me out the door price with couple of add ons I asked them to install on a bike. And was hoping to wrap up the deal on Tuesday. I did get email but there was quite a hidden fees. Advertised price was increased by 10% (before taxes and fees) with so called "handling and freight" fee of $1349. That's a 10% add on a $10,500 advertised price. That's shady! I've been running sales department for a while and was always against doing business this way. Sad to see in 2021 dealerships still do business this way. read more

Munroe Motors - Here is their hidden fees "freight" $550 and "handling" $799. Bad way to do business - Motorcycle Dealers Near Me - San Francisco, California

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I recently rode my Multistrada from Seattle to San Francisco for a short stay with my son, during which I decided to have a general maintenance performed and was referred to Munroe Motors. I contacted them on a Tuesday and, recognizing the brevity of my stay, they scheduled the service for the upcoming Thursday. Also helpful, they agreed to accept my bike that day, thereby saving me the bother of parking on the San Francisco streets. Upon arrival, I was greeted by a friendly, knowledgeable staff and a charming showroom full of interesting bikes of my favorite flavors: Ducati, Triumph, MV Agusta.... All went well. I returned Thursday afternoon, picked up my bike and paid what I considered to be a reasonable fee. Again, all went well, however, upon arriving at my son's home 2 miles away, I discovered that my left pannier was not on the bike, though I'm certain that it was there when I left Munroe Motors. I asked them to search around the store for it while I retraced my short ride back to the shop. When I arrived, I found that Andrew, the manager, was also driving the route searching for it, but unfortunately it was not to be found. By this time, the shop had already closed, and these folks were on their own time assisting me. I thought the helpful response from Andy and the crew was phenomenal, but they took it further; recognizing that I was headed back to Seattle first thing in the morning and now lacked sufficient storage to carry everything I needed, Andrew searched the shop for replacement panniers, which were located and placed on my bike. And, to top it off, the crew mailed my remaining right pannier to my home in Seattle, which I received yesterday. I was told that Munroe Motors is the oldest motorcycle dealer in San Francisco and it is understandable why: the level of service and customer care is superb! Especially when one considers that I was only visiting the city and that the promise of repeat business was minimal. The team at Munroe, led by Andrew and including Brent, Brad and virtually everyone I encountered, made me feel welcome and valued as a fellow rider as well as a customer. Needless to say, I recommend Munroe Motors, with their incredible staff and facility, to every rider in the area. I also suggest visitors to the area stop in and see what a truly fine establishment looks and feels like. Onward! Paul P. Seattle, WA read more

Great showroom and awesome, honest people. I worked with Andy who is very knowledgeable and we spoke in details about the 701 Enduro, I loved the bike and all of my questions were answered. Process is straight forward and there are no tricks and games that are popular with other dealers. Recommend 100% if you want some new adventures in your life! read more

Munroe Motors - Enduro 701 - Motorcycle Dealers Near Me - San Francisco, California

Dishonest, the shop breaks parts and uses glue to hide this from customers. Unqualified technicians: when doing a remedial head stud repair they used a 1/4" deep helicoil in a 1" deep case hole and stripped another during reassembly. They charged me 3,500 for this Buffoonery to release my bike. The only thing offered was I could have my bike back for free if I signed a NDA. I said no. Knowing I am disabled this asshole GM Andy pushed my bike out of the shop and refused to help me load it. I took my bike to catalyst Reaction Tuning who repaired all the damage caused by Munroe Motors in 10 hours for less money with pick up and delivery. I am currently working with the California bureau of automotive repair case #SF- 2022-18017.trying to get my money back from these hack crooks. I brought my bike there at the very beginning of August and they kept it until December. Do not buy a bike here. Do not shop here or use the service department unless you like dealing with children that don't understand or know what to do when they are wrong. Matt and Nick have lost there way. read more

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I can't say enough about these guys! I took my 2007 Triumph Daytona 675 to get the chain and sprocket replaced. Not only did they do an amazing job on that, they fixed other issues that were recalled for free as well. I got my bike back better than it's ever been. I love this place and will continue bringing my triumph here for all service needs read more

One of the best motorcycle purchasing experiences I've ever had!! Amazing attention to detail, courteous,communicative, Completely willing to listen and easy to listen to. Thank you Munroe motors for a wonderful experience!! Thank you Lulu for pointing me in the right direction!! read more

Munroe Motors - Thank you Lulu Luna for pointed me in the right direction these guys and gals are great!!! I am so so happy with my tiger - Motorcycle Dealers Near Me - San Francisco, California

Love these guys and the one lady! Me and the dog I walk love coming by for pets and treats (just the dog, not me--sad face!) However, I am so glad to see them being too busy when me and Bfish come by lately--after all, bc of these stupid unnecessary shutdowns in year's past....that destroyed business', if they are too busy to give babygirl a pet, that means they are making money!!!! Good! We always look forward to our next visit!!!! Such a cool group of dedicated individuals who, I imagine, are equally honest workers, as well as, being good salesmen, repairmen and dedicated riders themselves. read more

Munroe Motors - Motorcycle Dealers Near Me - San Francisco, California

These guys aren't just some of the most friendly and knowledgeable folks you'll find, they love what they do too. The sales process was smooth and low pressure, where everyone involved took the time to carefully explain the pros and cons of different options they had. It's pretty easy to understand why they're the longest lasting motorcycle dealership in the Bay, they're the best. read more

10/10 you guys saved me again. I am out of my comfort zone. My client drops off a 2014 MV Agusta 800 for a front and rear tire change. I don't work on these models. So Brent in service tells me what correct socket I need to complete the job. And to be mindful of the reverse threads. I am so glad I called! Thank you so much Brent! People! Take your Agusta's to Munroe and don't stress me out! Lol Many thanks Brent and to the rest of the Monroe team, -Chris MotoMedic read more

I've been a customer for years and these guys are literally the BEST. I can't say enough good things about all the people here. Andy, Foley and Will just to name a few; have always taken of me and I can't thank the entire team enough for going above and beyond to insure my motorcycles are taken care of. Great team and staff in all departments. The selection of bikes is great and you can tell everyone on board is knowledgeable and passionate about their craft. If I could give 10 stars I would. I trust Munroe Motors, they're a great group of individuals and they really care about their customers. Grateful for all the help and service throughout the years. Will continue to tell everyone how awesome they are! read more

The guys here are really cool and have a good selection of bikes. Most if not all ride.

My experience here has always been great. Stopped in again earlier today to have Ben install my Pinlock. He did such a great job last time I bought a new visor so I had him throw one on today since I got a new helmet. Had an awesome chat and have always had great chats with people in this shop. I've always stopped in when I'm in the area to look at bikes I can't yet afford and have never felt pressured to buy anything or just throw a new bike on my credit card etc. Everyone's always just answered questions I've had and been genuinely helpful. read more

Is there a way to give a negative star to Andy, the so called manager? Agree with all other negative reviews about Andy. He is an employee but acts like he owns the place, and has this arrogant air about himself. Avoid this shop at all cost. He will mark up, treat you like garbage, make you wait forever, and pretty much do everything a good sales person shouldn't to their customers, let alone a "manager". His staff hates him but won't say so in front of him. The owners must be super lazy to not get rid of him. Save yourself the time and harassment and go to Desmoto for service (amazing people) and Marin speed shop to buy bikes. Munroe days are numbered as long as Andy is the manager. Lol, what a joke. read more

If I could give less than 1 star, I would. This review is only for Andy, the rest of the staff has always been cordial and professional. Andy is a tyrant who feels like he owns the shop and takes advantage of the fact that this is the only authorized dealer for certain brands in SF. He marks up prices, service bills, and sells defective used motorcycles. He sold me a Ducati which was defective and caused an accident that broke my arm and I needed major surgery. When I called him out on it, he refused to give me service anymore. I am working on a lawsuit. Another time before, he marked up the insurance claim quote and when questioned, he refused service. Their service wait times are ridiculous because they feel like they can do that vs. working harder to meet the backlog. I have bought multiple bikes from them and used to enjoy their shop before Andy took over as the manager. He was a terrible salesperson, not sure why he was given the manager role. I hope Ducati Triumph and other manufactures see this and do something about it. Save yourself the trouble and go to Desmoto on 17th for service - they are AMAZING, and provide much more reasonable rates and will fill you in much faster than Munroe. For sales go to Marin speed shop in San Rafael or somewhere outside SF. Boycott Munroe unless they good or Andy and his tyranny. read more

After reading several 1 star reviews here, I'm no longer surprised with my recent visit to Munroe service shop. While having my SFV4S in for a standard service check, I also used the opportunity to have them install new reservoir tanks for the brake and clutch lines, parts that I had purchased online. After showing them the hardware, they said no problem and provided me an estimate of the additional labor, which included purchasing their fluids as the lines needed to be flushed. However, upon pickup later that day, they informed me that the reservoirs couldn't be installed because they didn't have fasteners to make it work. They discovered this after removing one of the OEM tanks and flushing the line. So instead, they reinstalled the tank and filled its line. What's shady thing about my experience is that they still charged me the full price, labor, etc from the estimate even though they scrapped the job they agreed to do. They even charged me full prices for the fluid even though they didn't flush the other tank. If they say they can do a job, then it's on them if they run into problems. How could a service shop as large and resourced as Munroe couldn't determine if a couple of tanks could be installed before they started the labor? Again, as others have stated here, competency should be questioned. Lessons learned: if you do go here, be sure to ask them what if questions when you get service. Also, they never proactively return perfectly working parts back to you that were removed from your bike when you have new things installed on your bike, unless you ask. They installed a new lightweight bolt for the rear tire while they did this job. Upon pickup, they didn't have the OEM bolt at the desk as I paid the bill. I had to ask...and it took them more than ten minutes to find after asking a few service guys. read more

Horrible experience at Munroe, shame on me too as it was not my first. No ability to think around problems, never called to provide updates, only to ask for authorizing more and more time billed to "solve" an issue. Bike stuck there for nearly a month for a simple fix. A part that was totally fine before it went in suddenly required replacing after it mysteriously broke while in their care - just to add more $ to an already bloated bill. AVOID AVOID AVOID, even if it means going out the city. read more

One star for mechanical competency and care. I took my Street Triple R in for its 12k service since it was more complex than I wanted to deal with myself and I figured the shop I bought it from should be able to handle it, right? Apparently not. Before I get into the story, here's what they did wrong: 1. Misroute a gas overflow drain line, causing countershaft seal damage 2. Apply sealant to the countershaft seal in a failed attempt to fix it (after I called and complained) rather than replace it correctly 3. Overfilled the oil by about a quart 4. Overtightened the chain (~1/2" of play, under-spec for this bike) 5. Failed to replace the gas overflow drain line, leaving the overflow to drain right on multiple electrical connectors and the engine The morning after I get it back from service, I arrive at work only to realize that my bike is leaking oil on the ground, and most dangerously, on my rear tire. I was upset as I just paid a significant amount of money to have work done, and now it's endangering my life and possibly my engine. I call and they are kind enough to have someone pick it up. I first get a call from the shop exclaiming that this somehow wasn't their fault and avoided taking any responsibility! I found this both frustrating and unprofessional as something done during the service was the only thing that could have caused it. Later that day I get a second call, apologetic this time, claiming they fixed it and it was ready to pick up, no charge. Seemed like a good turn around time, so I was pretty happy - for now. That weekend I find it's still leaking oil and getting on my rear tire, albeit not as much as before. Rather than trust the shop I take a look at what was going on. I find that the countershaft seal that had been leaking, that they said they fixed, had just been covered in blobs of sealant, which obviously wasn't working (see pic). In addition, I checked my oil level and found they overfilled the oil by almost a quart and drained the extra into two large cups (see pic). In addition, my chain had been over-tightened with only about half an inch of play. Between the chain and the oil I started to really question if these people are qualified to do any work at all, since they can't seem to do even the simplest things right. I order a new seal and replace it myself in a little over an hour and haven't had any issues leaking since. I was surprised how easy it was considering they weren't able to, or weren't willing to, do this themselves. According to the mechanic that I had talked to, the gas overflow tube had been mis-routed and caught around the countershaft, damaging the seal. Apparently they weren't lying because later when I lifted my gas tank to clean the air filter, I found the overflow drain tube missing, leaving the overflow to drain right on some electrical connectors and my engine! After seeing all this, I can only hope the valve adjustment and cam chain tensioning they did was much more careful. Overall, getting work done on my bike here was a terrible experience, endangering both myself and my bike, and highlighting an amazing level of incompetence and lack of care. I would recommend anyone considering getting work done here go elsewhere to a more trustworthy shop or do it yourself. read more

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First time tried them our with my MV Dragster and gotta say they did top notch service. The bike got warranty from the manufacturer and they handle everything for me. The wait for the parts almost a month but hey the parts have to ship out from Italy they keep my updates with what going on. Other then that they tie up all the wire that the previous owner left out and put in the place. Thank you for the whole team. You guys are awesome! read more

Munroe Motors - Motorcycle Dealers Near Me - San Francisco, California

I just picked up a 2022 Triumph Street Twin at Munroe Motors and I could not be happier with the whole experience! Matthew at the sales department was incredibly helpful, responsive and patient as I sent him endless emails about the bike I was interested in. Danny at the finance department made the process as smooth as possible. He was super genuine and helpful. I couldn't recommend these guys more! If you are looking for a bike, checkout this shop. You won't be disappointed. read more