I am loyal to local businesses that have integrity and care about the needs of their customers. However, I have also written non-complimentary reviews and have boycotted establishments that are dishonest, value profits over customers, or just plain bad actors. DNA Motor Lab is positively a place you can count on. They have saved my behind a few times. On the recent July heatwave, my bike decided to die in the middle of a busy uphill road. I called around for tow service and was given an ETA of 2 hrs. on average. One call to DNA got me a tow in about 15 minutes with the shop owner (Marcos) on the driver's seat. I was even dropped-off at my place for free. That is CUSTOMER SERVICE, no other description to define the moment. These guys know their stuff. They have serviced my bikes from simple oil and filter changes, electrical gremlins, parts painting, and how can I forget tow service (my second one so far, LOL). If you live close to Hayward or anywhere in the Bay Area, come to this place and discover a reliable moto shop with integrity. Cheers to Marcos, Rodrigo, Jeena, and the other techs for keeping a 5+++ rated shop! read more

This shop is the best around when it comes to working on all bikes. Staff is very friendly and knowledgeable. They understand what it is to ride and the importance of bike upkeep. Thank you guys and Gina You guys are theeeeeeee best read more

Excellent service. Friendly staff. Reasonable price. Highly recommend it. There was an issue with the fork job they did but were quick to fix it. read more

Perhaps I'm very old fashioned, but when a quote is given and the final charge for that service is twice as much, I feel obligated to share my experience. I confronted Markos about the discrepency and he attemped to justify the charge, but was unwilling to honor the original quote, and then proceded to tell me that I had authorized some other things what were news to me, convincing me that he was prepared to lie about any other questions I might have. One of the suprises was flushing the gas tank, which I probably would have agreed to, if I'd known about it, but they gave me the bike with not enough gas to get the gauge off of "Empty". Aside from that, the quality of work done seems to be OK so far, and it only took 5-1/2 weeks. So my final recommendation is that if you can't find somewhere else to take your bike, be prepared to be lied to, and get a quote in writing. read more

It took me 4 months and calls to 11 businesses from San Fran to San Jose. Before i learned about this amazing awesome place. I called expecting ro be turned down like all the other local shops. So when they said, "sure, we'll take a look at it." I was both excited and relieved. Rodrigo was always keeping me updated and informed on the process. 2 months later and $1,000 later when he informed me they had fixed all the electrical issues and the headlight. I felt so appreciative and grateful towards this group of people that had the patience and knowledge to fix what I believed was a unsolvable issue. I shall return for regular maintenance and upkeep. And will look into doing custom jobs with them. DNA Moto Lab is a great business with even better employees!!! Thank you for returning my baby girl!! See ya'll soon read more

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If you have a motorcycle 10 years or older this is the place, they guarantee their work and they a backlog of work so make an appointment to drop off your bike. Had a fuel clog issue that was not an easy fix but they put me on the right track for dealing with a rust issue and fuel tank liner that was disintegrating. The owner/mechanic used to be a chef so he is good with his hands. read more

I got into an accident a few years back, and my Yamaha R3 2015 has been sitting in a garage for a few years. I had to replace the battery myself to make it run again. I took it for a test ride, and it seemed fine. However, I wanted a mechanic to look at it to ensure it was safe on the road. I found DNA lab on Yelp and decided to give them a chance. I emailed them about my situation, and they got back to me the same day. I then set a date to bring my bike for a safety inspection. All I have to say is their customer service is how all customer interaction should be. They were friendly and helpful. I felt welcome at the place. The safety inspection took less than an hour, so they decided not to charge me full price!! The mechanic checked my bike for leaks, the breaks, fluids, and even wheels and tires. Fortunately, everything was up to standards. I thought I would get an extensive list of recommendations with pricey estimates like I previously did with other mechanics. But these guys are honest and will only recommend things IF you really need them. Overall, I will definitely return here to get my Yamaha serviced when it's time. Thank you for giving me peace of mind regarding my bike! 5 out of 5 stars. read more

DNA Motor Lab - Motorcycle Repair Near Me - Hayward, California

I just want to take this opportunity to thank Rodrigo and the staff at DNA Moto Lab. Hands down are most humbling shop I've ever worked with. These guys sure know what they're doing. They took my 2005 Ducati 749s that has not been running for over a year and brought it back to life. So if anyone is looking for quality repair work on their motorcycles. Give these guys a call. I highly recommend them. read more

DNA Motor Lab - 2005 Ducati 749s - Motorcycle Repair Near Me - Hayward, California

These guys came to rescue me when broke down & worked on my Honda out-of-production V4 Magna when I had one & recently worked on my out-of-production 2009 Victory Kingpin. Great service, reasonable...just prepare for a wait as they are popular. read more

Took a chance on this local shop to get my Ducati 996's Desmo service done. From the initial message... Rodrigo was quick to respond. If I had questions or concerns throughout the service he was really good about getting back to me in a timely manner (even knowing the shop was busy). Really treated me like an old friend they were genuinely trying to help. Fast forward... the bike got the service done, running excellent and even went above and beyond so I can pick up my bike when it was finished. Honest, upfront and fair on the service pricing what more can you ask for?! Really thankful on taking a chance on Rodrigo and his crew. They just gained a loyal customer with their nothing short of excellent service. Thanks to everyone at DNA who had their hands on the process! read more

DNA Motor Lab - 2001 Ducati 996 - Motorcycle Repair Near Me - Hayward, California

I went to them for broken head on one of the bolt, they looked and gave great suggestions. Really helpful guys, I did not got any work done from them except zip tie to hold my break fluid thingy. My bike fell when parked due to uneven pavement, luckily no damage except windshield broke into pieces. I would take my bike to them for any services. Thanks for your help! read more

Took my 1971 Suzuki TS185 in a month ago to have brake shoes changed and fork seals replaced. Due to lingering Covid, supply chain, and other issues beyond anyone's control, the repair was delayed, but they called me today and repairs are on track and will be finished shortly. It's nice when the owner calls with an update. Pro shop. Highly recommended. read more

DNA Motor Lab - Motorcycle Repair Near Me - Hayward, California

Highly recommend their services! Straight up great people, Rodrigo is very competent and runs a top notch shop. Gina in the front office is great too! Thanks a bunch guys! read more

Not one to be leaving reviews but I had to do it for this shop. If you are looking for a shop that's going to treat you like family and leave your bike running perfect , this is the shop for you. These guys are the best at what they do and take care of you Thank you DNA Motor Lab for your amazing work read more

Hands down.... The most good hearted bike shop in the Bay Area. Ask for Rodrigo & GUY, those people treat you like family! I've spend 1,000's of dollars at this shop, will continue to bring all my bike here. I don't trust anyone but DNA! read more

Took my Triumph in because DNK TUNE jacked everything up with their ECU tune. Told me it was my bike not the tune. Would not work with me at all. Yet my bike was brand new. Took it to DNA MOTOR LAB. They confirmed the tune was crap. Long story short. Take your bike to these Motorhead's they will fix you up and do it right. Bad ass tee shirts also. Rodrigo THANK YOU BROTHER! A+++++++++ read more

These guys suck I give them a five star always getting my bike done and taking care of me for years I find it annoying how good the customer service is read more

These guys always come through when my son needs a dirt bike repair. Everyone is really friendly and knowledgeable. I use to go to east bay motor sports but, nah. Not anymore. We found our place. read more

Awesome shop. Reliable, friendly, thorough, and dependable. Had a tire change, rearsets added, removal of passenger pegs, and a bolt added that was a pain. Keep in mind I tried doing everything myself but the bolts were tight and the last thing I needed was to strip anything. The bike came back looking like a champ and everything adjusted to my request. Price was competitive like I said and the people friendly as mentioned. That and the quality service they provided has earned them my repeat business which is coming up soon. Well done gents and thank you for being a stand up business! read more

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This is the Best Motorcycle shop.. and the recommendation is coming from one of Best Motorcycle Technician. I have 47 years experience.. I've been a professional motorcycle technician and in the motorcycle industry profession for 20 years.. I would work here.. The staff is a great group of professionals And Rodrigo is #1 ... I personally own Ducati's I have worked in major dealerships in California Oregon, Nevada, and Florida.. this private sector motorcycle shop is great and is going to be here along time. With the service and support You will receive is honest and great... I'm so happy to see a motorcycle shop like this still exist.. read more

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Professional. Fair price. Happy to have found this local business. Great people all around!!!

DNA motor Lab just fixed my DR650that did not run for 3 years. Rodrigo the owner picked it up and dropped it off at my house. He was very nice and listened to my concerns and gave me good seasoned advice about what they could do and how to prevent the same mechanical issues that got me here in the first place. His staff also called me several times throughout the process to with updates. They where all very nice and helpful as well. Strangely not many shops in the east bay will work on ild DRs. They will definitely be my go to shop going forward. read more

I had a really positive experience with DNA Motorlab from calling them to secure an appointment through to pickup. Took my Bonneville T120 in for an oil change and tire change. They were really attentive to my concerns and patient with hearing me out. Prompt service as promised, and even let me add a chain service which was something I didnt originally ask for. Glad to have a trusty motorcycle garage to go to in the East bay. Would recommend. read more

These guys do good work. Rodrigo is very knowledgeable and the rest of the staff seem genuinely passionate about motorcycles. Good communication and fair prices. Definitely recommend read more

I had some services done by them and they let my bike go with my oil pressure light ON! I noticed this and immediately returned my bike & was told to ride it for about 5-10 minutes and the light should go off , im new to the motorcycle scene & i told rodrigro everything about my bike & he agreed to give me a diagnostic ( i never said i WOULDNT pay for it ) i never received the diagnostic so my bike eneded up breaking down & burning out on my way to work ,, so they just put new parts on all old pieces didnt do no cleaning didn't even empty my old oil just played me out my money $400. TERRIBLE BUSINESS I DON'T SUGGEST IT especially if you are a new rider & black/African American the mechanic clearly shows his bias for us but they will get there karma! I don't even wanna rate 1 star. There very disrespectful & don't care about there customers. The fact my bike was dinged by them to be brought back for more repairs and they tried to hied it is crazy lol screw all ya'll god don't like ugly. read more

This is the best motorcycle shop in the area, bar none. All of the staff is very friendly and engaged. All the techs care about each bike they work on. The crew there is focused on doing each job right, and keeping the bike owner informed. They are very busy, but give each job their undivided attention. So you know your bike is being treated well. I've had them work on two different bikes an '07 Vulcan and a '99 Valkyrie. Two very different bikes, but they've taken care of both perfectly each time. I trust them with anything you have. read more

Thank you DNA Motor Lab for the above and beyond service! I rode my HD home today after having it repaired and it rode like a champ! Daniel, thanks for picking me up when my bike broke down. You gave me a fair estimate and even helped me diagnose the issue out in the field. Rodrigo, thanks for keeping me updated with the status of my bike and for answering the questions I had throughout the repair process. Guy, I didn't have the opportunity to meet you but I appreciate the work on my bike. I wouldn't take my HD to any other shop in the Bay. DNA Motor Lab truly cares for you and your ride. Great work fellas! read more

DNA Motor Lab - Motorcycle Repair Near Me - Hayward, California

I drove from Antioch to DNA Motors and I was very pleased with their customer service, quality of work as well as prices. My Kawasaki 1400 was ready on the day promised. These guys are extremely friendly and I will take the long ride again to get my bike serviced. Thank you guys. read more

They like building relationships with their customers make you feel like family which is always good because they listen to your concerns and they fix whatever problems you may have I highly recommend bringing your bike to the shop. read more

DNA Motor Lab - I always get my work done at the shop. They take great care of my baby (2017 Ducati SuperSport). - Motorcycle Repair Near Me - Hayward, California

I highly recommend this place for everyone who needs good motorcycle services. It was my first time there but they treated super well and they did the service immediately. read more

Awesome shop. Bit hard to find. Should throw a sign out on the sidewalk or something These guys were super fun to chat with and did a really good job on my bike. 10/10 would visit again. read more

DNA Motor Lab is an excellent motorcycle repair shop that specializes in repairing older motorcycles. This review summarizes my second positive experience with them. My 1998 Honda Superhawk was in need of repair. A cam chain tensioner failure resulted in a loud tapping sound from one of the cylinders. Fearful of a bent valve I asked DNA to diagnose the damage. Fortunately they determined the chain had just slipped a tooth without damaging the valves and other motor components. While examining the motor, Woody noticed the valves needed adjustment. In addition, he realized the stock carb jets were not optimal for the bike because I have aftermarket exhausts on the bike and a high-flow air filter. He re-timed the motor, replaced the cam chain tensioners, replaced the carb jets with more appropriate ones, adjusted the valves and tuned the bike to perfection. The bottom line is the motor went from a poorly running mess to one that is tuned perfectly. Now the bike runs like it is new. DNA's owner, Rodrigo, was very communicative during the repair process and billed very fairly. It is clear to me these guys love motorcycles! read more

Do not take your bike here horrible service they lie to you try to keep you thinking your bikes almost done then call them and nothing has happen except bike is worse now they want me to pay more for shit they fucked u p fuck that I hate this place don't go here you will be disappointed read more

Got my fork seals fixed here. With no problem! Big thanks to Rodrigo- quick and responsible man! read more

I've been coming here for about 1.5 years and recently moved to the deep east bay. I could not find a motorcycle shop anywhere in the area that I felt was trustworthy. So what do I do? I only trust them to work on my motorcycle. The prices are fair the staff is friendly and I've never had an issue with the work provided. This is my go to spot for pop in chain services as well. read more

Great customer service. I needed my bike to be done at a specific time and they were able to get it done for me. read more

Brought in my "new" 1988 Shadow that had been sitting for a while. The mech who worked on it was an expert on those classics and delivered back to me a bike that was running great and safe. read more

These guys love and know motorcycles. I brought in my R nineT for clip-on bars. The guys walks me through the whole process. Got me the right parts at a great price and finished the job professionally and speedy. I was super beyond happy when the results. I'm definitely coming back for future projects. read more

DNA Motor Lab - Clip-on bars installed - Motorcycle Repair Near Me - Hayward, California

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Really poor customer service from Jeena and Patrick. Will not return. First they quote you one price. Then they receive your bike and call you and chance the price. This was a tire change not a mechanical job. When I called back to ask Jeena if she could explain again why they were adding charges; she continued to explain and got defensive and said you can pick up your bike and go take it somewhere else. Maybe I'm wrong? Still no way to treat customers. read more

I like this place. The best part of my experience was the friendly, helpful and unassuming staff. I've been to other places where my nearly stock 1980 HD XLS was too beneath their class and/or too old to bother with. At DNA there is no attitude, rather they were genuinely friendly and happy to help. Rodrigo (owner) is very attentive and is willing to answer questions and give advice. I've been here only once which was to have a new set of tires installed and I certainly intend to return if the need arises. read more