A solicitor from Ecoshield came to my front door today and stood there while my dog barked continuously at him while he yelled out over and over for someone to answer the door. When I was finally able to make it to the front door after changing my toddler's diaper, I told him "no thank you" and that I wasnʻt interested but he refused to leave, trying to angle me into a sales-pitch. His persistence ended up waking my sleeping 3-month-old, and while I understand everyone's trying to make a living, and that I'm sure he's a very nice guy who's just trying to make a living and didn't know I had a sleeping baby, solicitors need to learn that "no" means "no" the first time, say thank you, and go harass the next neighbor. read more

EcoShield Pest Solutions - Standing at my door yelling for someone to answer while waking the baby - Pest Control Near Me - Kailua, Hawaii

Okay, this is an updated review that makes me never want to recommend them to anyone. I still stand by my word - Mark, the technician is great. But the people behind the billing and scheduling is what really gets me frustrated. I'm talking borderline fraudulent behavior that I've been trying to work through for months. I am now 8 months pregnant and decided to have services paused due to the risk of exposure of chemicals to the fetus. Ecoshield is apparently not ok with customers pausing treatment for more than two months. So what do they do? They apparently send someone out and complete service without your permission. How did I find out about this? I get a bill. I never even knew anyone came by. When I called to dispute this, they offered to make up for it by giving me another service free of charge. After months of declining, considering I'm still pregnant, I finally said that they can come when I'm at work and my husband can oversee the service. What do they do now? I get double charged. So I'm on the phone with the company and this issue is dragged on for months. Almost a year! The keep telling me they will escalate to appropriate management and that they will call me back with an update. Of course, they never call. Instead, I'm the one trying to call them to make sure everything is in the clear. The next thing I know, I have a bill from a collection agency. For both services and a late fee. Do not trust this company. read more

We are very happy by the top-notch customer services provided by all the following staff we had contact with. At first, we initially met Jayden and Aden, Route Manager in our neighborhood. They were very detailed, knowledgeable, and had answered all of our questions while introducing us to the pest treatment provided by Ecoshield Pest Solutions. Jayden and Aden readily scheduled the date of pest treatment provided in our home. Michael and Tara did a thorough job for the pest treatment. They both showed concerns for getting rid of the numerous ants. In just a day after treatment, we saw a noticeable drop and decrease in the number of ants crawling. What a great job of Michael and Tara. We feel like this working team is concerned more about doing an effective job then collecting a fee. They take the time needed to do the job right. Michael and Tara really reassured us by directing us to contact their office should any problems occur. Mario, Customer Service Representative was very helpful, knowledgeable and had clarified on all of our questions asked. He was very friendly and pleasant. When we had contacted the office, we were glad that we had spoken to Mario. We are really happy about using Ecoshield Pest Solutions-Hawaii and will be glad to refer this company to our contacts. Very Happy and Satisfied Customers, Henry and Jenny read more

Very happy about the service provided by EcoShield. We have been using them for a few years now. Brad came to do a follow up today very thorough. Every employee that has been to our home is professional, and knowledgeable. Thanks EchShield!! read more

This is a dishonest company & unreliable company! I will not recommend any one going though the stress and hassle of this Ecoshield! First of all you make an appointment with them & they don't show up to your appointment without any phone calls or anything! Another issue the guy said he came to spray outside of our house but we were home all morning & he apparently went to spray at the wrong house & billed us for it. The last issue was my neighbor saw the guy spraying towards his side of our house but no solution was coming out. We totally lost our trust with this company. I would definitely watch every step that they take to make sure the solution is coming out. read more

Pushy sales people that blow by "No Soliciting" signs like they aren't even there. We have multiple signs on our house stating that we do not desire solicitation of any services as we believe in the "word of mouth" that drives Hawaii. I'm not sure who the employees of this company think they are, but this behavior will not fly. You aren't going to get contracts in neighborhoods if you don't have the common decency that God gave a block of cheese to respect the people that live in those neighborhoods. Everyone here, where we live? We all talk to each other about the most recent ******* of the day and trust me, you do not want to be on that list. I am sure the same can be said for most if not all neighborhoods both on the island of Oahu and in the state of Hawaii! This isn't the mainland, we know our neighbors and word travels fast. If your people are going to blow by 4 or 5 No Soliciting signs on one property what does that say about the trustworthiness of your company? Not anything good. . . I don't know if this is arrogance or some weird entitlement thing you have going on but it needs to stop. I have my finger on the trigger for a complaint to the BBB and I will pull it if this happens again. I would not do business with these people, buyer beware. read more

EcoShield's door-to-door tactic is to sign up homes around the initial consult. I was out in my driveway one evening with a friend who stopped by to visit and Austin approached out of no where saying he was called next door to give a quote for their rat infestation. The schpeel is that they would like to get nearby accounts on the same rotation. Long story short, I signed up. And my friend signed up too and she doesn't even live in the same area. I was told later that the neighbor who initially called EcoShield for service pulled out leaving me and the neighbor on the other side of him stuck in our contracts. I was a customer for 1 year and 9 months. Did I still have bugs? Yes. Did I still have rats coming over and under my fence? Yes. I never had a regular tech, it was always someone random and most times they didn't refill the bait stations. I almost always had to request that this be done even though it was included in my contract. I once had Mr. Clyde. He called and called while I was at work. I finally answered and he said no one was home. Right? Just spray the outside and refill the bait stations. He asked me where they were. Just walk around the property? He said he had never been to my property so he didn't know where to look and then proceeded to tell me that I had a lot of junk. Thanks but you're not there to criticize? Ultimately, I called for a rodent inspector to come and assess that issue that had never really been solved. He essentially said there wasn't anything more they could do from my side of the fence, other than filling the bait stations. And that getting done was already questionable as the cameras on property don't lie. No offer to come more than once every two months if that's what it was going to take. In the end I cancelled my service. Mabrielle, customer service on the mainland because the local office doesn't answer, offered every possible way to keep me, even offering up to 50% off services going forward. Stars for Coach Ramon and his termite service! The rest was just a lesson. I was able to handle the rodents on my own, btw. Nothing a trip to Home Depot can't help with. read more

This review is specifically for Mark Gallegos, the service technician who worked on my house today. Mark was the most thorough technician to visit our home so far. Super friendly even though our home isn't even mappable on google maps yet. We live in a brand new section of Hoopili in Ewa Beach and Mark ensured the job was perfect and pristine. He explained the process as he went and also went above and beyond on the exterior of my house. He informed me previous technicians didn't clean up spider webs. Thanks again Mark. Will request you for our next appointment. read more

Just had a guy from EcoShield knock on my door here in Kaimuki , asking if I needed pest control , saying he was in the neighborhood , fast talking we do this we do that , we have a half is special and we can do it right now ,blah blah. Then I told him I already have a pest control company and not interested. He then proceeded to bad mouth the company I used which is Kilauea pest Control, which provides me with EXCELLENT SERVICE , and continued to talk shit about them and others. DO NOT USE ECOSHIELD, CHECK THEIR YELP RATINGS! HATE TALKING TO USED CAR SALES PERSON PRETENDING TO BE A PEST CONTROL TECHNICIAN. BUYER BEWARE FOLKS. read more

When we first bought our home last year, it was apparent we were in for some pest issues because behind our house is a golf course with a bunch of shrub and unknown creatures. Also, we've had issues with toads entering our garage because of all the bugs on our property. That's when I made the decision to seek out for a pest control company. Our neighbors across the street had recommended EcoShield and have had been happy with their service and results. We've been with EcoShield for over a year now and our pest issues have been eliminated which include the worst of the worst like centipedes, ALL types of roaches you can think of, wasps, millipedes, potato bugs. They spray the outside of your home but also the INSIDE of your home! They use a plant based solution which is safe for your kids and doesn't have an odor at all. Lastly, they have the best customer service. Due to covid they were understanding of their customers' financial situations so they offered plans that can accommodate their customers. They also have this awesome FREE follow up after a service is completed if you still see pests roaming on your property. Will stay with EcoShield for as long as they keep these nasty pests out of our lives! read more

EcoShield Pest Solutions - Deceased 7 inch centipedes are a common site on my property dud to EcoShield's awesome service. - Pest Control Near Me - Kailua, Hawaii

UPDATE: Finally received a callback by Chris who spoke kindly and listened to my concerns. We were able to schedule a day for him to take a look and service us as needed. He understood the urgency and provided some quick solutions while we wait for his visit. Looking forward to changing my review after services are completed to satisfaction. Very disappointed and upset with EcoShield. I have been calling the local office all day and haven't received a returned call. I also called their corporate office, they state they are unable to reach the local office as well. I have an urgent matter I'd like to discuss and would at least appreciate a call back. This seems highly unprofessional. read more

We live in a Community near the beach and are infested with flying insects where flies dominate the neighborhoods. Lucky for us, we have friendly neighbors that share not only food but, helpful information as well. Thus, bring us to Ecoshield. We decided to see what their service offered- gave them a call and a customer representative came out and discussed into detail on what their company would do for us. We were pleasantly surprised how quick they were to offer a year contract versus a 24 months one. Just so we could give it a try. A service man was sent out immediately thereafter and explained what was in the spray solution, how it was pet and people friendly and how it all works. The serviceman immediately started spraying inside the home on the perimeters then.on the outside including the garage where bugs like to hide in the dark. I can't say enough on how excited and pleased we are to have seen the dead insects, beetles and roaches all on the outside of our home the very next day and some of their nesting. But, the big bonus came when cooking Dinner and not having flies join us at the dinner table. We are awaiting the next treatment in 2 weeks as, promised to get rid of any eggs that have hatched or are ready to? We are extremely happy with Ecoshield and highly recommend them if you, have an infestation or problem with flies. They will work with you and give you the best price for your home and service needed. read more

Eco Shield is a scam. They came into my area and tried to upsell me. They claimed to be offering me a discount because my neighbors were on their special deal. I have evidence, in the form of pictures. Tim, text if you sign up today, I can offer you a rate of $119 every two months and a disconnection fee of $75. August 24th. Charles, a good worker, did the job. He came into my garage and one bathroom in my house. During the sign-up process, I mentioned that I had a pet in the garage and requested that they call me before coming to my house Charles did what was required. I had a second appointment, which was September 7th, and I had no idea why I needed an inspection I asked the man who came, when was my next second cycle? He said September 26th no one showed up, so I called to schedule an appointment. I wanted to take them to a new area, the yard, and asked if they could call me because on the 29th, HECO was coming, and they were turning off our power on our street. She noted it on the computer. On September 29, someone showed up. I had a text to rate Daniel and that's how I knew they showed up upon calling the company. I explained to them that I just checked my camera, and he was doing the outside. The person told me I had my second service, which doesn't make sense. If you just did my garage and in one bathroom for the first cycle, wouldn't you do the same spot you did? He did a job that wasn't asked for the supervisor was so rude to me, tried to gaslight me, and made me feel like I was putting down his workers being entitled to have a call when they're outside. So, I decided to tell him I didn't want to continue the service and that my disconnection fee was $75. They already were paid $124.00 on August 24th. I had two services with them, one service that didn't even complete the first service. I was informed that my disconnection fee amounts to $261, not 75$. They are liars, and scammers do not link with them this business operates outside of Hawaii. According to the information provided to me, it seems that the company will continue to charge you $124 every two months even if you don't receive their service until you pay your cancellation fee. The picture proves that I spoke with him about paying on August 24th, and I made the payment on the same day with Proof from Bank. However, they are claiming that I haven't paid anything. Besides that, I noticed that there were three different transactions on YouTube and Walmart made with the same card a few days later. read more

EcoShield Pest Solutions - Pest Control Near Me - Kailua, Hawaii

I spoke with the representative at Eco shield on Thursday morning last week regarding dealing with mice that have just appeared in my house. The representative from Phoenix, Richard, was extremely nice and helpful, and said he would have someone locally contact me right away. On Friday afternoon I emailed Richard to ask when I should expect a call. I emailed again the following Tuesday. It has been over a week, and I have not heard from anyone. Having never had mice before, I am obviously concerned and wanted to get this handled. Very disappointed that they could not even let me know if they could not deal with our issue or did not have the time. read more

Zach is the best! we had an issue with a rodent in the house, Zach came out did an inspection was very thorough and helped us get to the root of the problem! Whenever we had questions he made himself available via text or call. Highly recommend read more

Sua Fuller was just at my home. Super nice and helpful highly recommend him. Needed another aunt killer container, he went I got me one from another EcoShield driver in the area, very nice. Hopefully we get him the next visit. EcoShield, we highly recommend if you have pets. Thanks Sua for all your help! read more

The thing that made me want to do this review is the motivation and the get to attitude (I know there is a word for that). And the gold star lol. I recommend this service because if you have dogs like I do, or kids, they use a nontoxic made from a flower but when we started their service it was orange extract. Again nontoxic and the service is great. read more

Three solicitors knocked on our door in two days, two of them on the same day. Boarder line harassment. Stop door to door solicitation. If people need their houses treated they will find a reputable company. Additionally, the prices are outrageous, and the contract is ridiculous. Get a 5 year termite treatment certificate, and apply maintenance pesticides yourself as a homeowner. Much cheaper and more reliable. I recommend Delta Dust. It's what most pest prevention companies use anyway. https://www.amazon.com/Insecticide-Carpenter-Silverfish-Scorpions-Millipedes/dp/B004SFV7E6/ref=sr_1_1_sspa?dchild=1&gclid=CjwKCAjw-qeFBhAsEiwA2G7Nl2StoJYnF0r642s1SsOwZb-2IU_LiJgZ87BvumDwJgQx4hpi0ggEcxoC8MkQAvD_BwE&hvadid=345209627688&hvdev=c&hvlocphy=9032742&hvnetw=g&hvqmt=e&hvrand=14243871321702255961&hvtargid=kwd-1475633484&hydadcr=24665_10401006&keywords=delta+dust&qid=1621754686&sr=8-1-spons&psc=1&smid=ADZPCEAMVGU2L&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEzRDNYT0lRVTJKM1YzJmVuY3J5cHRlZElkPUEwNjQ5NzQ2MTVIMFJTVUpXSlRDVSZlbmNyeXB0ZWRBZElkPUExMDE0NjE4MTdXUUJNQ1VBRjlISyZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU= read more

Someone was walking around and gave us a deal because so much of our neighbors signed up with them that day. Been with Ecoshield for one year and I'm happy with their service. Glad that if I see any bugs after they come to do treatment, they will come back at no charge. I've had different technicians come out and I once had Mr. Clyde. Nice man but he talks a bit too much. After he left, I couldn't close my garage because he accidentally moved my garage sensors when he changed out the traps. I was so frustrated because I couldn't realign the sensors back myself and I had to have my husband do it when he got home from work. I now specially ask for Florence or Chris to come. Those guys always make sure everything I need is done, great customer service and they are quick! read more

The first tech was a solid dude and have nothing bad to say about him--wish him the best and had a good experience. The second pair of guys showed up a day late (original no-show the prior day) and at 2pm when they had agreed on 11am for a second visit (without calling before hand) and the technicians looked "questionable" in relation to being sober and behaved as much--in this example, basically showed up unannounced and very unprofessional. We told these guys that their services were not going to work due to such lateness--especially showing up without any communication after establishing a set time with this company to make up for not showing up at all--which they also tried to still push, and they then proceeded to hang out in their truck for some 20~ minutes in front of our driveway and we had to actually ask them to leave! Ridiculous. This company then also gave pushback on cancellation to the degree of having to repeat "I need to cancel my services now" more than 10 times while being drowned with offers for meager monetary credit over and over and over, doing their best to ignore what was being said; absolutely could not recommend. Waste of energy, money, and time. Very pushy and pestering--ironic. I made an account just to express how draining dealing with this company has been. Giving off the typical mainland company approach. read more

Bryson from Ecoshield showed up on 3.23.23 on time as usual and did a great job with the extermination services. He is very knowledgeable and is thorough. Would recommend him to family and friends! read more

I'm so disappointed in the way a simple customer service request was handled I've cancelled service. My family is staying with us to dog sit while we are out of the country. They asked that we not get service because they are sensitive. I called to change date from Dec 1 to Dec 19. I was told we can't move appointment to more the 14 days out. She said she would move it to 14 days out and I would have to call and change it again. I asked why and was told "my boss told me not to". I explained I would be out of the country with no email or phone access and wouldn't be able to reschedule during that time frame. I said "in the interest of customer service can't you write yourself a post it note and change it again? She replied " no, I'm just doing my job". I asked her to cancel service if she can't do that or have her manager call me. She said she would cancel service. I don't want to patronize a business that can't even provide basic and simple customer service. Another thing that bugged me is that there is no way to email them and their automated text messages are also not able to be replied to. After nearly 2 years I'm done with them. I've signed up with pest tech and it is $30 cheaper per visit for the same 6 visits per year. read more

Would be a zero. They drive stupid through neighborhoods, not stopping at stop signs. I have video of Ecoshield car with license plate WDP 911 driving stupid on Sept 7, 2022 @1858. Also whatever shit they use sucks. I still have ants and I've been with them since January of this month. Would not recommend. Definitely canceling my service when contract is up. Don't want them driving through my neighborhood. read more

I give a 5 star to Griffin that is no longer with the company. No communication of who our go-to guy is now so that deserves a 0 stat. 0 star for receptionist for being unprofessional and rude. When a customer comes to you with a concern, pls address the concern, not giving me information of what has already been communicated to me. Then rudely says, I'll have my manager call you and then her manager calls you almost a week later. 0 stars for that as well. No solution or follow up whatsoever. 0 star for that. 0 star for unauthorized charges for work that has "NOT" been performed yet. Now they are servicing the company I work for. Trying to give them a shot, and hoping my perception of EcoShield can change. read more

I have been a customer of EcoShield since February 2020. I live in a newer development (at least 7 years old). A servicer was to perform a follow up service at my house on Saturday August 27th. She calls me and says "Hey, I'm on my way to your house." I said "I'm sorry who's this?" and she says "Oh it's EcoShield you're supposed to be expecting us, I'll be there in about 15 minutes." I say "Oh ok, great, let me call my husband and let him know you're on the way!" She says, "So you're telling me nobody's home?!". I said, "No that's not what I'm telling you. I'm telling you I'm just giving my husband the head's up that you're almost there." About 20 minutes later, she calls me and says "There's no (my street #) so you provided the wrong address!" I said "Hello, is this EcoShield?" Because why would you call a customer and not greet them?! I don't care how long it's been since we last spoke. She says "Yea, and I can't find your house, it doesn't exist!" She's WORKED up like yelling at me and quite frantic. I say, what's the address that you have because my address hasn't changed. Mind you, I'm speaking to her VERY calmly because there's no point in us both being upset. She recites my address to me so I say yes that's the correct address, are you using a map? It should lead you right there. Additionally I can tell you some landmarks to look for; it can be tricky because you can easily miss the left turn of which you need to drive all the way down that small road. She says "Obviously I'm using maps". I say Ok, did you see the new (insert color) vinyl fencing on your left? She says "No I don't know what you're talking about and you don't live on the main road!" I said you're right I don't live on the main road. I live off of the main road. When you were on the main road, you would've passed the cemetery to your left and the turn off road is less than half a mile from there so if you're by the beach you've gone too far. She says "yea you don't live by the beach because these numbers are smaller!". I say I know, I haven't said I live by the beach, I'm trying to tell you where I do live. She says "well you said go back to the cemetery so that's what I'm doing!" I say "No I did not say to go back to the cemetery but maybe if you turn around then your maps will reroute. I've been getting serviced at this address for 2 & a half years and no one has ever called me saying they couldn't find it" She says, "well I'm not your regular service provider" I say "you know, it seems that you might be a little too frustrated to handle this service call this evening. Maybe I should just call to reschedule because I don't think I want this energy inside of my home or around my children." She then hangs up. Now, this is terrible and I'm livid that someone I'M PAYING has the audacity to speak to me the way that she did but it's Saturday and I can't speak to anyone in the office. I proceed to call the office on Monday and I speak with Michelle who appears to be office staff. Michelle as nonchalant as ever tells me matter of factly, "Well I'm sorry for this experience that you had with ONE service provider over two years but I guess I'll make sure she doesn't have your place on her schedule anymore". As if this experience is no big deal! I'm appalled at the service provider but what can you expect with an office staff that clearly doesn't think too much of it! Needless to say, it's Wednesday, the service couldn't be scheduled again until Friday and I'm currently shopping for a new provider because I can't imagine giving them anymore money! Do yourself a favor and look elsewhere. read more

Ecoshield services my entire neighborhood and came highly recommended, so we decided to give them a try. Bryson came out, sprayed around the inside and outside of the house, took care of a multitude of pests we deal with. On top of that, he was incredibly knowledgeable on the treatment he was providing and went over all of the expectations and covered the treatment so I fully understood what he was doing and what was covered. Additionally, he was incredibly friendly and was respectful while he worked. Excellent service and would definitely recommend them to anyone! read more

Bryson from EcoShield came to service our house today. Awesome Service. I would recommend him and his company.

They came and did a door-to-door sale, and signed me up for their service. After I got signed up I had a few concerns. I never get phone calls back, emails are maybe returned 1/4 after several days, and when they did the bird exclusion estimation for preventative, I started to hear more birds around my house. I feel like this could be a coincidence or some sort of scam (cause problems then fix it kind of deal). I tried to cancel the service with no success as no one responded. I would not recommend this company. read more

Shady business. Experienced two males who allegedly are reps for the company yet didn't have any identification or business cards on them. Furthermore, they disregarded the "no soliciting" sign and trespassed the property by opening and entering the gate in order to get to the front door. All caught on cameras. Followed up with management (Jeremiah) over phone who identified and confirmed my description of them as employees. He then asked me for my personal info to "validate" my complaint accusing me that I'm probably a competitor wanting to make them look bad. I explained I'm already creeped out by these people to which there is a lot of crime in the neighborhood and they're just blending right in with it. So why would I want to give you my personal info????? Obviously this did not sit well with me and is a terrible reflection on the company. I made it very clear I'm not interested in their business and they are not wanted on my property. If they obeyed the posted signs like respectful legitimate business people, this review would not be here. Extremely unprofessional from the bottom to the top. If this is how you conduct business you cannot be trusted and you are up to no good. I will never use or recommend this company. Here's a tip: you wouldn't need my personal information if you obey the posted signs!!! That's how you know which house to stay away from! They could also use a crash course in sales because anyone you haven't sold to is a lead waiting to be pitched. You lost my business and my friends and family. read more

Richard DeMateo was a great guy. Took off his shoes, that made my wife happy. he places a few traps and we got the rat !! I will recommend EcoShield. I feel like the team is concerned more about getting rid of my pests then collecting a fee. They take the time needed to do the job right. My services was in Kihei read more

They strait out went to the wrong house and I asked for my money back. The employees called me a liar than talked to the regional manager said he would give me a refund 6 months ago haven't seen the money and fought with me about cancelling my service with them. It is the WORST company on this island!!!!!!!!!!! read more

We had this service for one year per contract. Constant inconsistencies in scheduling and actual time of arrival for services. We fulfilled our one year and luckily I was able to catch the cancellation window. When I called to cancel I've never been more frustrated dealing with a company over the phone. Which prompted me to write this review. The person I spoke to over the phone kept pushing me to extend my service. Trying to convince me that I needed the service and they would give me a discount. I clearly stated many times, "if my contract is fulfilled I want to cancel." After many many times of going in circles with this person over the phone who kept repeating to me "I understand you want to cancel but we recommend you to have the service" like lady I just said I am canceling. WORST customer service I've ever dealt with!! Hard to be cordial when a person is so pushy. As far as I'm concerned any apology on behalf of the company on yelp is just another sales tactic or damage control. Business over integrity. read more

Mark G. is a great technician! He pays attention to details and makes sure to catch spots that are common for insects. I appreciate how thorough he is! He's easy going and friendly as well and that makes for a great added bonus. Love the customer service skills from Mark G. and will be requesting him to be my technician for all future visits. read more

Looks like a lot of these 'good reviews' are fake, pushy sales guys showing up with no invitation is not pono. They try get you signed up under contract and then 'gotcha', if you really good service, you wouldn't need to go door to door, the neighbors would tell each other and the business would grow organically. No need pushy mainland tactics. read more

Been using ecoshield for about two years now, my ant problem was fixed immediately and hasn't returned with the bi-monthly maintenance. Had Mark stop by today and gotta say while all the technicians have been good, he's definitely the most thorough!!! Awesome, friendly service. read more

Ecoshield is a great affordable and eco friendly pest control service. Our main technician Chris does a great job on the inside and outside of our home. He is always willing to go above and beyond for us. It really helps when you get the same technician for consistency and efficiency! Chris gets 5s. I gave 4stars overall as I had to walk around with a few other technicians who didn't do a thorough job when they came to service our house. If any pest show up after a few weeks of your service, just give them a call and they'll come back and re-service the house. Scheduling or rescheduling is very simple as well and they have great hours of operation. During the week we don't get home until later in the day and so we are able to schedule our service appointments around 5:30/6pm. I highly recommend their services. read more

Anthony knocked on my door a couple months ago and offered me an amazing deal I couldn't refuse. Pest control is a necessity in Hawaii! And with my kids and dogs I wanted to ensure roaches and centipedes were a non issue. My husband was hesitant, but per month, this isn't that much money to spend. So I won the battle. Anthony was not at all pressuring and told me to just call and cancel if I wanted to. I really enjoyed him as a person and a professional, despite only having just met him. Chris has come twice to spray for bugs, and we have yet to see anything. He has been really patient and professional and we have no complaints. Anthony even called to check in and make sure we were okay. I appreciate this company and believe they cover far more than terminix, for only a little more, plus you don't have to worry about toxic chemicals, and their work is 100% guaranteed or they come back to spray for free. read more

I'm so over it. I have been a customer for 2 years, don't get me wrong, some techs are ok and some are meh. When I first signed up, I asked if they offer Saturday appts, which was a huge plus for me since my husband and I both work M-F. When I scheduled my appts, I made sure it was scheduled for Saturday AM appts from 8-10. Nothing after 12. My first visit went smooth with Jeremiah. I really enjoyed him as a tech. He came back a couple of times after as well. After that different people came (no big deal) would be nice if they introduced themselves also. But not the case. Come in spray and leave. Ok. Then I had a female tech come out, who was awesome. I forget her name but I had her do the usual inside of my home and she offered to spray my patios outside. I was like, say what?!? I mean, please do since I have an outdoor feral that loves to hang out on my back patio. Please explain to me why now that when I signed up with Austin, he made it clear that because of where I live, they don't offer outside services because those are done thru HOA. So when this tech offered me that service, you bet I took up on that's offer. She was a great example of excellent customer service. So let's go back 2 years. In the beginning it was great, over time after they would show up during the weekday then call me and speak to me like it was my fault not being there. I specifically say SATURDAY. I made sure that the office knew SATURDAY only. I admit that on a couple occasions we weren't home due to miscommunication in schedule so instead of turning them away, I just had them spray the outside. And ask me why I was charged for a full service of interior and exterior? I also noticed that included in my charges of areas sprayed they had garage services checked off. I live in area that has a no garage. Stalls only. Did they spray my stall? Was that what I was charged for? But whatever. Let's fast forward to 2 months ago when I had called to put a hold on service due to work being done in my unit. We had discovered mold and that company was set to be out during the time I was due for service. We were also waiting for repairs to be done within our unit. Whoever I spoke with in the office, I specifically asked if it would be ok to do that. She said yes. I let them know to come back in June as scheduled for a Saturday appt. I get a notification while I'm at work that my appt was scheduled for a Wednesday. Confusion now sets in. Girl from office called to confirm also, I'm like, no. I think it clearly states Saturday. She confirms. So we schedule for today. Saturday. 10-12. I get a text stating we know you requested 10-12 would it be ok to come at 2:30? Ummm no. At this point, I'm done. It seems that I'm catering to their time and dates vs the other way around. I get the feeling that they value you depending on the mood they are in. That's fine. But you just lost a customer in the process and it'll be ok, because I'm sure you will get more. I will definitely be canceling my service come Monday and taking my business elsewhere! read more

Ecoshield ripped us off. They came and I made it clear I wanted to try their service once. IT DOES NOT WORK JUST BUY TEKKO-PRO ON AMAZON. They came back a month later uninvited, and when I told them their service did not work and I only agreed to one time trial, they charged me $183 cancellation fee for an appointment I never made. Shameful and disgusting way of conducting business here in Hawaii. read more

my name is henry and today i had bryson from ecosheild perform services for my house. he came with a nice..friendly..respectful attitidude and performed an excellent service...thank you bryson and ecosheild.. read more

EcoShield Pest Solutions - Yard - Pest Control Near Me - Kailua, Hawaii