Today I was scheduled a follow up appointment with Ecoshield at 8 o'clock this morning. The technician that came out today Nazareth Lopez was right on time!! super patient, local Braddah and friendly does his job with great values. Customer service is one that he values made me feel super comfortable, letting me know what he was gonna do. did exactly What he needed to do. The most important thing from a customer is feeling comfortable with anyone who enters your property or your house and today NAZARETH did exactly that even my dogs where comfortable with his energy!!! And normally my dogs are like me don't trust anyone. So I would like to just say thank you Ecoshield for having amazing and friendly people that can represent your company to the fullest when it comes to customer satisfaction/comfortability. Please make sure to send Nazareth Lopez on my next scheduled service day. Mahalo read more

EcoShield Pest Solutions - Awesome technician NAZARETH. - Pest Control Near Me - Kailua, Hawaii

Teach your staff what NO SOLICITING means. We were in the middle of total chaos with babies and kids and grandkids. Your sales guy stood at the door, debating with me why it's OK to ignore the no soliciting sign. Shame on you!!!!!! read more

If I could give negative stars I would. I scheduled a termite inspection with a WDIR report for our home that is in escrow. Inspection was to be today between 9-11 am. I specifically asked when making appointment if they provide the WDIR report and was told YES. Today at 10:37am I received a text stating they could not provide report since they have no inspectors for that in Maui. It was due in escrow tomorrow. BEWARE if using this company. I absolutely would not under any circumstances. read more

Seems like every other week someone from this company is knocking on my door trying to sell their company. I have a no soliciting sign right next to my door which they ignore and keep yapping. But "I'm not soliciting" was today's explanation. What?! It's very irritating and frustrating to have to go through this almost weekly. Keep a log of residents who already said "NO" and leave us alone. read more

SCAMMING, MISLEADING AND LYING COMPANY. I give them props for hiring good and convincing sales people but they are EXTREMELY misleading. They come knocking on your door saying they were in the area doing other services and are sharing a "special" for people to "try out" their services. They tell you it's a "one time" or "initial" thing to "try out," but BEWARE it is NOT. They are very pushy and if you agree to "try out" their services they want to perform those services within 3 days because they then lock you into a contract for a whole year that their people don't inform you about. It is extremely misleading and frustrating. I was busy tending to my baby and my husband didn't read the contract properly so when I did I noticed the extra charges (over $100) compared to the $79 we were quoted. I emailed and NEVER received an email back. So I called (got some guy with a heavy filipino accent who answered) and said I will not be paying the $255 cancellation fee because NONE of this was disclosed. He was actually helpful and cancelled our scheduled service before we were stuck with this ONE YEAR SUBSCRIPTION that we were not informed about. But I have yet to receive an email saying my services were cancelled (yes I did request a confirmation email and I'm still waiting). read more

To be honest, please be careful signing the contract before seeing that the work that they do does not work. There is no way to cancel the contract without a big fat fee. You need to hire a lawyer to prove your case but nobody answers your phones and if they do, they are in the Philippines where they don't speak English well. There is nobody available that's honestly fair minded to hear your case. I would definitely let your fingers keep walking the phonebook to find a more reputable company to take care of your bug problems. You do not need to add this to your bug problems. Please do smarter, not harder. Good luck. read more

After the big rains we had, lots of pests found their way to my neighborhood. Anthony was great helping us locate where some rodents were getting into our walls and set up boxes around the perimeter. I'll update to see if it works. read more

Quarterly service is $130 after taxes and the technicians are always really polite and friendly. Pet friendly products was key for my little Chico, but importantly its 1000% working. Dead centipedes and B52s are upside down a couple days after the treatment. No roaches, bees or ants anywhere and I havent had an inside treatment in over a year. read more

I had a four point inspection done in my home and the property today and I'm very pleased with the service I was given and the person that did the inspection. He was very knowledgeable and actually sat down with me to go over the inspection line by line so I would understand what he found and what my options were. I recommend Ecoshield. read more

Just found out about their deceptive technique of name dropping neighbors and their script claiming they had cancellations in the neighborhood with a bulk discount. I requested deletion of all my associated data via email and recommend others do the same (unless you like their services, of course!) I'll update this review if and when they provide proof of deletion. read more

Once again these door to door Eco shield sales persons came by unannounced. Two young 20 something guys. The one giving the pitch name drops some neighbor nearby with a boat a few houses away they're just treating. Never seen any neighbor with a boat next door. lol. These guys are a joke. Again naming other pest control companies and referring that others in the area weren't happy with them and switched. Borderline defamation issue. Stay away from Eco. Their sales tactics remind me of a used car dealer. Stick to local kamaaina companies. read more

Mahalo Walter for being so kind and respectful. I have used this service for about 3 years now and I am very happy.

Do you train your people to knock on peoples doors five different times within an hour and a half? Your employee was rude to me and is parking in front of a fire hydrant for the whole afternoon. He wouldn't take no for an answer. I will have him towed next time. read more

EcoShield Pest Solutions - Illegally parked, door-to-door, rude sales person - Pest Control Near Me - Kailua, Hawaii

Poor. Paid just under $3,000. Termite swarm 9 days later. When you call the phone number you get sent to a Phillipines call center. No supervisor to speak to. Cannot get a follow up appointment until one month later they're booked for a whole month out. Ridiculous. Don't use them for termites. read more

A door to door sales rep named Brad came knocking on my door yesterday morning multiple times. He seemed nice at first, but ended up being very sketchy. Started name dropping neighbors and just didn't take the hint when I told him I'm not home much therefore I don't really know my neighbors, regardless if I've already lived in the neighborhood for about 2 years now. Talking about how I'll be on the same schedule as my neighbors and that he'll be doing some of the services for free since he's already on this side of the island and they are based in Kailua/Kaneohe. While he's doing his sales pitch I'm holding my 2 y/o son the whole time. He was not considerate of my time of situation. Just wanted to get a sale and have his tech do the services that day. I told him I'd have to talk to my husband first and he was not taking that for an answer. He actually made me feel stupid by replying "for pest control that your neighbors are also getting done?" He took advantage of the fact that I'm was outside standing, holding my son and made me sign some contract that I didn't even get a chance to read, he assumed I wanted his services. I'm on the phone with my husband and I'm feeling super uncomfortable and upset with myself because I felt like I just got scammed. Then Brad comes knocking on the door again asking for payment. At this point my husband (who is still on the phone) and I tell him we'd like to cancel. This man had the audacity to say that he went over everything with my husband and I and I even signed a contract and we'd have to pay $255 for an early termination fee. NOT TRUE! You can cancel within 3 business days of signing. Only if you go past the 3 day "cooling off" period will you be charged $255 for early termination. The audacity of Brad to threaten to charge us for work that was never even started was outrageous! It was comical that this man told me that in his 8 years of doing this type of job he's never been hired and fired in the same day before. And stated asking me "what happened" like seriously Brad, what happened was you weren't taking no for an answer. And weren't thorough with your cancelation policy. You didn't lie but you didn't tell the full truth either. I work in sales too, but your style is despicable and deceptive. Because of door to door sales reps like you I would NEVER recommend whatever bussiness you are working for. For employers to hire people with values like yours says a lot about the company itself. On the bright side, not everyone hired by EcoShield is evil. I talked to 2 different reps on the phone and they were phenomenal. The tech probably would've done a great job too! But it all starts with door to door sales reps that set the foundation. We actually switched cable companies because a door to door sales rep that came by and was amazing. Just beware of this scam of a company. And please do your research on them before spending your hard earned money. read more

EcoShield Pest Solutions - Pest Control Near Me - Kailua, Hawaii

The employees that our family have had the experience in dealing with have been AMAZING! Whether it's the monthly servicing or specialized services, they have ALL consistently gone above and beyond! I wanted to make special mention of Kylen and Jimmy. They serviced our home to fix existing and prevent new rodent damage. These guys are work horses! Their work ethic and customer service were second to none! I always appreciate hard work and positive attitudes, but these guys blew me away! Thank you Kylen and Jimmy for the exceptional work ethic and customer experience! Definitely worth the money, we appreciate the value of good employees. I don't normally write reviews, but for the customer service that needs recognition. I definitely will! Kylen and Jimmy definitely deserve raises and the recognition! Mahalo guys read more

If I could give a negative rating, I would! We requested our service to be canceled because we moved, and they went out and sprayed anyway at the old residence; then charged us for it. They are trying to charge us for 4 more services when we don't even live at that residence. As an alternate they want to charge us $250 to get out of the contract! We told them we would only be in that residence for 6 months, and they said it would be no problem, they would cancel. But now they are trying to make us pay several hundred dollars for nothing! Horrible customer service!! read more

It really doesn't matter who shows up to do the pest control at my home, this time it was Adrian, and I've come to believe that all of the techs are personable, professional and have the ALOHA SPIRIT!!! They have been very helpful when I have questions or ask for a glue trap or an ant bait station when I need one. Mahalo to great customer service from ECOSHIELD! read more

Wanted to Thank Nicco for the Efficient and Friendly Service as always...EcoShield is always supportive of my issues and concerns

Salesman walking through my neighborhood and name dropping to me. Telling me that his company is serving one of my neighbors. Said that he will give me a special price of $179, but if I call at another time the price for his company to come out would be $400. They're coming from Kaneohe to Mililani. It cost me that much for a call? Brah!! Pass!! read more

I've utilized EcoShield ever since I moved into my home a few years ago due to the various pests coming around which my kids were afraid of. I like the range of eco/kid/pet-friendly treatment services they offer and flexible scheduling to accommodate my busy schedule. They also provide the free touch up service between bimonthly treatment if there is something else needed to be done. Overall value is worth it as my family and I have peace of mind and seeing the dead bugs is reassurance that it is working. I even added their ground termite treatment and attic insulation for peace of mind. Mahalo! read more

Sales rep kept knocking (at least 5 times) and pressing our doorbell (3x) . And I had no soliciting sign right in front of him. I see it's a pattern from your sales rep. Don't ask for my address - just fix it with your team. read more

As others have stated, their rep walked right past our very obvious no soliciting sign and knocked on our door to try and sell their services. Their lack of respect for our clearly stated wishes says all I need to know about how they do business. read more

Pushy, aggressive door to door tactics meant that I fielded two separate sales reps over the course of two months bothering me while I worked from home. The second time, because I was having some pest issues and didn't know better, I caved and talked to the rep. Kyan was friendly but very persistent and I only signed up after I was assured that there was no issue with cancelling service early, no fees. Which I later realized was NOT what the contract actually said. This is a scam. This is FRAUDULENT BUSINESS ACTIVITY. read more

I can't believe this just happened - I'm still shaking. Your sales representative came to my door bypassing my no solicitor signs and I went outside to see what was going on and my dogs were going berserk. The rep identified himself as Eli from eco shield and I said I wasn't interested. He continued talking and I politely asked him to leave. He said that he wasn't going to leave and he wanted me to hear what he had to say. I again said I wasn't interested and asked that he leave. Again he refused! At that point I said I wasn't interested and was going to call the cops for trespassing. The then left and went across the street. This is so horribly unprofessional and I cannot believe that all of this just went down. read more

EchoShield Pest Solutions - Harassing and Deceptive Practices We had a TERRIBLE experience with EchoShield Pest Solutions and feel compelled to warn others. Despite our repeated attempts to cancel our services, they continuously harassed me with demands for payment for unauthorized services. We kept seen cockroaches and centipedes inside our house so back in May, I requested to cancel my account. Their technician assured me it would be canceled, but instead, the Customer Care Solutions department contacted me to persuade me to continue services. Despite my clear instructions to cancel, the local office in Hawaii did not close my account. They offered a $20 coupon to continue services and scheduled me for May 24th. The technician canceled, and I was notified on May 23rd. Yet, they continued to harass me, even though my contract had ended, and I had asked them multiple times to stop all communications and services. The scheduling did not work for us because we are busy professionals and they insisted and rescheduled for June 8th and sent reminders on June 5th. I did not respond, believing my contract was already canceled. Despite my written, verbal, and texted instructions to stop, they continued to contact me relentlessly. Their technician showed up on June 8th and treated my home. I should not have a balance due as I had already asked them to stop my contract and provide no further services. I did not use the $20 coupon because I was told that canceling my contract would incur fees. Despite this, the agent assured me it would be the last service without further charges. Despite my repeated requests to cancel, they insisted on crediting the $20 discount towards the balance I supposedly owe. This persistent harassment is unacceptable and unprofessional. I strongly advise against using EchoShield Pest Solutions. Their deceptive and aggressive business practices are a major red flag. They are the worst pest you had nightmares with, the kind that keeps coming back at you, but in human form, save yourself the headache and look elsewhere for pest control services. read more

EcoShield Pest Solutions - Pest Control Near Me - Kailua, Hawaii

See all

I was truly impressed with Anthony's professional demeanor, his courteousness, his thorough explanation of services to be performed and his review of what he found and did. I would like to have Anthony perform all future services on our property. His service was outstanding! read more

No means NO! SERIOUSLY! We have 2 no solicitation signs at our front door. EcoSheild has knocked on our door on more than 1 occasion after treating a neighbor a couple houses away. After saying no thanks, they go on with being rude and intimidating. We have our dog barking away and bothering our whole house, but they don't care. Our home is our peaceful haven and I don't want door-to-door salesmen bothering us! If i want pest control, I will contact a pest control company. Thanks to EcoSheild's door to door, i know i won't be contacting them for ant of my pest control needs. read more

These people are scammers!!! They sent people that my husband and I did not trust to be in my home, so when I tried to cancel they are charging me a $250 cancellation fee. Do not sign any contract with this company, they are trying to bully me into paying it. It is the worst customer service I have ever had with any company. if they show up at your house, do yourself a favour and don't let them in! read more

Awful, horrible, terrible, there are not enough words to describe how bad our experience has been. They make it SOOOO easy to sign up and then never follow up. We asked for help on our ant problem. "Sure" they said. They came and went and didn't come inside to address it. We even had someone stay home to let them in. We have infestations of not one but two outdoor bugs. I thought it was common come to find out none of the neighbors in our cul de sac have. They clearly have better service, they are out there. But then you have a problem. You can't get a hold of anyone to address problems or cancel your account. I've waited more time than I should to talk to someone. They send you in circles and make it difficult hoping you'll give up. By accident, I hit the number on the menu for new accounts and wouldn't you know it I got right through. Amazing! Stay away. They get you on a plan, don't do a good job, and then make it impossible to stop service. This company is not reliable and I highly recommend to STAY AWAY. read more

We have been with this company for the past 2-3 years and have even recommended them to our neighbors. Overall, I think their services and products are ok but it depends on the technician. Some of them are really thorough and some are not, and we rarely had the same technician twice. But they're all very polite and friendly! With that said, their scheduling and customer service SUCKS. Most of the time, they'll call and say they'll be there in a few hours (or even minutes). In the past, we worked with them to reschedule and it was usually fine. Today, my husband gets a call in the morning that they're coming but we wouldn't be home so he asked to reschedule. Instead of just moving the appointment, the customer service rep threatened to cancel our contract if we did not accommodate today's time. So, we did what they said and canceled our contract. They called and texted in an effort to get us to stay with them but this experience left a bad taste in our mouths. Really disappointing, EcoShield! read more

What a crap company. Regret ever having ANY dealings with this exploitive, terrible company that takes 6 calls to cancel. Being transferred repeatedly and denied prompt attention- these guys are a joke. CANCEL FOR GOD'S SAKE. read more

We had EcoShield in the past. A salesperson came walking door to door a few months ago and convinced us to join EcoShield again. So we thought we'd give it another try. We have to say we are terribly disappointed with the services again. Every time they sprayed our yard it took them only 6 minutes to spray our entire yard which should take at least 20 minutes or longer to spray our big backyard. I watched the technicians that came to service our house and they don't even spray the entire yard evenly. It's more like a half a-s job. We asked them numerous times to spray the entire yard for fleas, ants and slugs. To kill fleas and ants, you need to spray the entire yard to kill everything. I would not recommend EcoShield to anyone. We cancelled our contract. I'd rather pay the one time $250 termination contract fee to get it over with. read more

I almost didn't get the service because of the yelp reviews. But I realized there's really not that many bad ones for how long this company has been in business. I decided to give them a shot and they were awesome. Technician was so nice and did everything that was said would be done. he took care of my roaches and ants. Ive just had my second service with them and I no longer have any bugs at all. thank you Ecoshield for taking care of us. would highly recommend!! read more

Pest guy was a NO SHOW. We set aside the 2 hour time slot for this guy to come, prepped inside the house, moving stuff away from the walls to make it easier to spray and he just never showed. BUT he said the service was completed and charged my credit card. Emailed a detailed report of what he supposedly did to treat the exterior of my home as no one was home according to him. Camera shows no one in sight at the time he says he completed the service. Ecoshield refuses to refund and said we get a free follow up appointment to treat the interior. How do you have a follow up if no initial treatment was done? Sketchy employees with shady business practices. Done after this contract is over and would not recommend. read more

This place is an outright scam. I wish I had done more research before going with this pest control company. While the technicians themselves did a great job it's the customer service when you sign up that is the problem. I specifically asked if the package was for rodents, by email, over the phone, and by text. All I needed was for some rats to be taken care of. I was led to believe that the service I would get was specifically for rats and she even told me "The bug prevention is basically free with the rodent control". Nope, you pay for the pest control for bugs and the rodent is an additional $300-$3,500. You get 1 rat trap outside, nothing in the attic where I said I needed the help with the rats. Scammed so hard and even had to pay the fee to end the pest control! read more

Has an amazing year of service but now trying to cancel is a nightmare. Nobody will let you cancel you need to talk to 100 people and get flooded with messages. It's criminal read more

Original post criticized door-to-door sales techniques. Business responded quickly and asked for details to resolve problem. That helps mitigate the unpleasantness of the other day, so I hope future attempts to make sales are more customer friendly. read more

Feel scammed. The sales guy who knocked on my door said all the right things. Service was mediocre at best. Long wait on hold with Customer service only to get a person who reads off a teleprompter. read more

An EcoShield rep showed up to my door like a Jehovah's Witness. I was a bit skeptical because this is how scams start, you know? Who just shows up to someone's house unannounced these day? Plus, he started throwing out all these offers and discounts like a shady businessman. ‍ He was friendly and didn't seem pushy so I listened. Turns out he was in the neighbourhood servicing other residences and took the opportunity to stop by. Of couse, while he was chatting, I pulled up my trusty Yelp app to check out the legitimacy of the business and to read some of the reviews; popping up at residences seem to be a regular business practice of theirs. In any case, since I have an extreme fly issue which causes maggots, I decided to jump on the offer. What's the worse that can happen, right? I have a servicing scheduled for tomorrow so I'll see how that goes. read more

EcoShield Pest Solutions - Service vehicle. - Pest Control Near Me - Kailua, Hawaii