In short, I had the worst moving experience for loading a UPACK truck recently and highly recommend hiring some one else for such jobs. This is actually the second time I used them, because the first time I hired them 1.5 years back for unloading a truck they were actually quite good. The difference is primarily is that the first time foreman Chase and Mark did a good unload truck job and had great attitudes, but the second time the foreman Kyle in particular did a bad job, tried to charge me more, cost me more money in UPACK space used, and had a bad attitude. In addition it took some emails and calls and a week to get an email receipt of the bill from Ecomovers. I took the time to complain to the owner Grant on what all went wrong to no avail. Overall I think they used to be a good service, but now they charge more per hour relative to others, attempt to squeeze more money out of you, and offer poorer service. Here are some more details. They took 4 hours for a truck load for 2 bedrooms + office rented condo (basically a regular 3 bedroom apartment move) and charged another extra 0.5 hours for drive time from their location (the drive time charge to/from their office location is apparently their standard policy). We had packed everytjing into boxes earlier. The only things that needed disassembly was 2 beds and a small tv stand. The last movers I had hired for loading a truck took just under 3 hours for the same job and packed much tighter and also were better in all departments hands down with no extra drive time charge either. Kyle had actually tried to charge me 45 mins for drive time, but I had bargained and got it down to 30 mins (as 30 mins is what they had upfront agreed to the first time I had hired them and assumed the same held for the second time). Another point of comparison is that Mark and Chase (the 2 guys from Ecomovers about 1.5 years back) had taken just 2 hours to unload the truck which had almost exactly the same stuff, that Kyle, Dugan and Mario (3 guys) had done in 4 hours. Even considering loading is harder than unloading the 3x difference is still big. The three big reasons on why the took longer are: (1) They were just stalling for nearly 30 mins deciding on how to pack two lamps for which the glass heads could not be dismantled. At some point Kyle displaying frustration walks off telling Dugan and Mario to figure out how to pack it. (2) Worse, I had upfront told Kyle I had purchased 32 used blankets for the move based on the previous move experience where I had used 24. Just when he ran out of the 32 blankets around the 3rd hour he tried to force me to buy the (probably used) $14+tax blankets from him. I chose to instead get new $7.95+tax blankets from Uhaul, and the 20 mins it took to get it he just stalled saying he can't do anything until it arrives even though there were stuff remaining to be carried to the truck. Being a professional he should have anticipated running out blankets well before he ran out of them. (3) I noticed Kyle was more focused on issuing orders rather on actually moving or packing the truck and was telling me he was the only trained professional and hinting Dugan and Mike were his trainees. Overall they just slowed down after the 2nd hour. He forced me to buy some $8 straps from him saying that it's safer to use than the rope I had bought to tying down stuff. To make matters worse in the initial bill he included the charge for the straps, then later I found out an additional unauthorized charge on my credit card which when I inquired Grant said it was for the straps he forgot to include. I told him it was included in the first bill (they had refused to give me the original invoice interestingly saying it would be sent by email), he said he needs to check the invoice and would sent me a copy. Guess what I never got the invoice. I disputed the additional charge with my credit card company and got the unauthorized charge back. In the end it cost me $700 for just loading a truck for a 3 bedroom apartment with pre-packed boxes which had cost $375 earlier for loading almost exactly the same amount of stuff (counting tips and all). While their drive time charge is their standard policy I think you will find a lot many better movers who do not charge it. For another comparison see the review http://www.yelp.com/biz/seattle-movers-seattle-2#hrid:jVZc9PpbuZB-MXRxHqXmNg where a truck load, drive to new home and unload was done nicely for $350. read more

First of all, let me introduce myself. My name is Erin Harold, and I am a real estate broker with Marketplace Sotheby's International Realty. I have a tendency to only recommend or work with people who can meet my incredibly high standards of practice and match the level of customer service that both I and other Sotheby's International Realty brokers are known for delivering. I also have this level of expectation for those I hire to help me with my home as well. Sadly, that means there are a rare few that I will agree to work with. I wanted to take a few minutes to write to you and let you know a few things about my experience with EcoMovers of Seattle. I first called Eco Movers when I was searching for a moving company to move my own family to a new home. I spoke with the receptionist on the phone and she was able to effectively and efficiently explain what your company could offer my family. From the type of options of support you could provide, to the range of options for times of service. This information actually made me interested in trying your company for our upcoming move. I opted for a move scheduled for Easter Sunday. I was surprised you were available on a Sunday, much less on one that fell on a holiday. I received a phone call a few days in advance, asking if I was open to a move the day before, to accommodate your company's scheduling. I responded that I was not entirely packed, so I did not know how that would work. You offered to send a crew over to pack my entire house and offered me a huge discount for accommodating you in this way. I agreed, but did warn you that I am EXTREMELY fussy about my furniture and artwork. A lot of it is museum quality and I get a little worried about others handling and packing them. However, you assured me you were equipped to handle every detail and had previous expertise in handling this type of product with exceptional results. The packing crew showed up and had my entire 1500 sq ft, 3 bedroom home packed to perfection in less than four hours. We had packed nothing up until this point, as we knew your crew was to pack everything. The moving crew returned shortly after, and moved every single item from my previous home, to my new home, including breaking down and re-installing all of our beds and other items requiring assembly. They did not miss a single detail down to the smallest bobby pin. Every item delivered was packed and handled with care. The crew was professional, polite and efficient with their time. They all worked up until 11:30 pm, without a break, with no complaint, to finish my move the same day at my request. Your service has surpassed all of my expectations ten fold. You made your crew available when I needed something, your standard of practice with client communication and property handling is unparalleled. You made this huge move feel effortless and pleasant. Everyone involved on my side of things was extremely happy with the interaction of your staff and the service of your supporting teams. This experience has created a huge amount of faith for me in your company and as a result, I am willing to trust all of you again to help me and my family with any future move we may need assistance with. I will even recommend you to my clients with their real estate transaction preparations. That is a hard thing for a company to do. I am a very tough customer. Thank you sir, for ensuring that you can deliver on your promises through such amazing and well trained staff, such as Costel, Dontay and Greg, as well as the packing crew, whose names I did not catch. I appreciate it and so does my family, as will my future clients. I really hope you let your team know how they all passed my very critical first impression of your company. They should be commended on a job well done. Thank you and I look forward to doing more work with you in the future. Erin Harold read more

FOR WOMEN: I hired Eco Movers for a short local move and had a deeply uncomfortable and disappointing experience. --- Update- I was offered a lump-sum reimbursement of $1,050 conditioned upon removal of my online reviews and signing a full release of claims. Obviously I'm updating my review so it's obvious which route I chose. --- Original- The most concerning part of the move was the on-site conduct. While I was alone in the home, three male movers cornered me alone upstairs and repeatedly asked me personal questions about my relationship status, whether I planned to stay with my boyfriend, and other unrelated topics concerning my income and saying "you must be rich". These conversations were not connected to the job and made me feel cornered and uncomfortable in my own home. When I raised this concern with the company afterward, they stated that their internal review did not find inappropriate conduct based on the male employee statements. If you scroll on their yelp, I found other women saying the same thing with statements that the company found no wrongdoing. My two bedroom move, ten minutes distance, cost over 2,000$. The move exceeded the estimated time and the final cost increased accordingly. The estimate was non-binding and allows up to 25% over the quoted amount, the way the time accumulated was concerning. Crew members took extended breaks lasting approximately 20-30 minutes, despite standard 10-minute rest periods. The company later acknowledged that break time had been mistakenly billed and offered a refund of approximately $88, which does not meaningfully reflect the additional labor time that was billed and the damaged pieces of furniture. Items were wrapped that I had specifically declined wrapping for, including low-value items like a decorative artificial plant. This added significant time to the move. Several pieces of solid wood furniture (from the 1970s) were damaged. Table legs were removed and not properly reassembled, hardware was left loose, and pieces were left unstable. Screws and nails were left in my carpet after the move, creating a safety hazard. It felt like "hide and seek" trying to locate loose hardware, displaced items, and missing components. I am still discovering items that are missing or not in their original condition. Some property was temporarily left on the truck and required repeated follow-up to retrieve. The movers mentioned throughout this also were calling me off their personal phones about it and I had to threaten local law enforcement to get my items back Additionally, crew members were smoking next to the open truck while my upholstered furniture was inside. I have photos documenting this, although the same employees denied this also. They also, like other reviews, left the bathroom in disarray. After reviewing the company's Better Business Bureau page, I noticed other customers reporting similar billing patterns involving the 25% estimate threshold. While I cannot speak to those situations, it raised concerns for me given my own experience. Between the uncomfortable interactions, extended billing, minimal refund offered, damaged furniture, missing items, and loose hardware left behind, this was not a professional or reassuring experience. read more

We just moved across town to Wedgwood in September and used EcoMovers. My husband and I both agree it was by far the best moving experience that we have ever had. Grant, the owner, and his team were really attentive, careful and efficient. He followed up on an appointment for an estimate in a timely manner, and was quick and efficient in estimating our costs to move with his company. His quote was the best price I got out of 4 estimates, not outrageous, and ended up being exact (in town moves are based on time rather than distance, load, etc.). When I first booked them he asked if we needed more boxes, and had those delivered to us within days. On the day of the move, his crew was prompt, and very professional even when we had special requests. Moving isn't my favorite thing, and can be a stressful time, and his crew remained very pleasant and always kept a really good attitude. They worked very hard, with not just brawn, but thoughtfulness too-- and were knowledgable and strategic when loading and unloading our household. And most importantly, when moving in our really large, oversized couch, there ended up being a small scratch on the door that Grant quickly acknowledged and which he proceeded to have professionally fixed the next week. Other than that, our household items were wrapped and cared for far better than any other mover we have used in the past. I am not affiliated with his company. Additionally, he had several other good reviews online when I researched his company, and another family from our old neighborhood had recommended his company too. And when I looked him up with the state certification/regulatory agency that manages licenses etc. for moving companies, he had no red flags in his file. read more

This was my first time using Eco-Movers and it was an ideal moving experience for us. We had Patrick and Allah as our moving guys; they had such a great attitude throughout the entire process and their approach to customer service is why I would use this company again. On the day of the move, the movers contacted us via phone to let us know they were leaving the warehouse which started the time clock. They showed up on time and made sure that they did not block any of our neighbors' driveways or the street (Ballard=No Parking). Patrick, the lead, provided me with an outline of what they would be doing for us and also provided the details of their start time, etc. This was very clear so there would be no confusion of what we would be charged for and I really appreciate having this information. Once everything was signed, they started moving stuff and packing the truck and they were super fast and efficient, all while being able to have a good rapport with myself, my husband, and each other. They were able to empty out our second floor 1 bed/1bath condo in about 2 hours and move all our things into the new place (1 level) in less than 1 hour. They were very careful with moving the furniture in and out of both places, made sure to put each item in the correctly labeled room or ask for direction, and there was no damage to our things or either location. Once everything was completed, they again outline the end time and explained the final costs. I would definitely use this company again because of the crews' great attitude and also because they were detailed oriented with the actual move and letting us know what to expect. If you are looking for movers, definitely give Eco-Movers a call. read more

I was amazed at the service from Eco Movers! Rick and Matt were prompt, professional, friendly, and worked quickly. Rick brought the wardrobe boxes in and by the time I went to go fill them he had beaten me to it! I've had 3 big moves in the last 5 years, 2 of them were on the East Coast; this team is by far the most dedicated and professional one I've encountered. I have two pieces of sentimental furniture; my grandmother's dining table and a vintage dresser that was gifted to my mom when I was born. They protected both items well, plenty of padding and wrapping. Even some of my less valuable pieces (Ikea) were well protected. I had not cleared a bookshelf that held my two dogs' urns and paw prints; they allowed me to move them and were very respectful. I've had trouble packing their items and Matt asked if he could pack the dog bed, I appreciated that he understood the importance of the item and was happy to let him pack it. As they were unloading at the townhouse I told them not to worry about the walls because I was going to be painting them all and the stairway is very narrow. Regardless, Rick made sure not to damage the walls even in the very tight squeeze for the couch. They also took care to protect the hardwood floors. Overall I was very impressed with the service provided. They were incredibly quick and I never saw one of them taking a break or moving slowly (an issue I've had with past moving teams back East). Matt even offered me a bottle of water after finishing loading the truck! I would definitely recommend Eco Movers and would happily use Rick and Matt again. Amazing job, great company, wonderful people! read more

I found Eco Movers on Yelp and used their $30 for $50 deal. My move ended up costing more than I expected but that's because the logistics of my building. I believe they quoted $119 an hour for moving and it was about a 4 or 5 hour job but that's because the condo in Belltown I was moving out of required a specific parking area and they had to move things a good distance from the elevator to the truck. I called for availability and they scheduled an appointment and sent me a confirmation e-mail. This was great! Very easy. I received a call from the movers when they were on their way and their office is located off 15th by the Whole Foods between Ballard and Downtown. They do charge from the time they leave their office to the end of your move. They would be best for downtown/in-town moves. I was moving a well furnished one bedroom apartment into the Public Storage in SLU (just barely all fit in a 10x10). They were quick, efficient, knowledgeable, and friendly. They even had a few packing tips for the next time. One thing they did mention and this my tip back to you is that I had a 2 person crew. Given the length of the distance from the elevator to the truck, it would be good to have a 3 person crew so if you can describe the logistics as much as possible when making the reservation, I would consider a 2 or 3 person crew for apartment moves. If you have a house... probably going to need more especially if you have a lot of stuff. I plan on using Eco-Movers when I move from the storage unit into my house later this month! read more