I've lost trust in this shop as a reliable bike shop in more ways than one--their billing practice,…read moreworkmanship, and basic trustworthiness, all of which are questionable at best based on my most recent experience at the shop. My experience there had been relatively positive over the past 7-8 years, but at this point I wouldn't trust them even with a basic service. I initially had a minor back-and-forth with their staff regarding incorrect charges on my receipt. While they did eventually issue a refund, I had to return shortly after for a follow-up service because the tubeless setup wasn't done correctly the first time. To make matters worse, I am reasonably certain my bike was intentionally damaged while in their care during that second visit, likely by a staff member in retaliation. Unsurprisingly, the owner has denied any wrongdoing and refused to accept any responsibility or accountability for the damage. I have been going to Haymarket Bicycles purely for convenience as they are located right down the street from me, but proximity is no longer a factor. For riders looking for trustworthy alternatives, I highly recommend Danny at Bull Run Bicycles or Chris at Blue Ridge Cyclery, both of whom have provided excellent, reliable service in the past.

Mr. Shane saw the jam I was in with my son's birthday and adjust his bike so he could ride on the…read moreday. Many times businesses can't do stuff for everyone, but today... Shane did for me what he wishes he could do for everyone one. Thank you man.

This bike shop is hands down the best! They have an incredible selection of bikes for all types of…read moreriders, whether you're an experienced cyclist or, like me, someone who isn't really a biker at all. Their staff is extremely knowledgeable, friendly, and genuinely helpful. When I first came in, Royce asked me a few questions about what I was looking for. I told him I wasn't a biker and didn't know much about bikes, and he immediately knew what would work best for me. He put me on a hybrid, and it ended up being the perfect bike for what I needed. The price was also very affordable. Royce told me that if I wasn't satisfied or if anything happened, I could come back and they would take care of me. They absolutely lived up to their word. I've had the bike for about six months now. I had a flat and they replaced the inner tube at no charge. Then I had a minor crash that was completely my fault, and Royce literally took the bike apart, fixed the bends, checked the gears and brakes, and made sure everything was safe, all at no charge. That kind of customer service is hard to find. The entire staff is amazing, super friendly, and truly cares about their customers. I wouldn't go anywhere else for a bike. I'm already thinking about my next bike with them! If you're looking for a great bike and a shop that actually stands behind their customers, I highly recommend them!

I brought my son's bike in for repair or a possible tuneup expected at least a minimum of a week…read morebefore they could get to it. I was pleasantly surprised that they tone they could possibly have it back to me while I waited if it was a minor problem. Luckily it was. I was in and out quickly. Can't say enough about the friendliness and knowledge of all the people there. I would not hesitate to recommend them to anyone for bike service.

Best bike shop in Leesburg, just off the W&OD Trail at mile marker 31.5 (a quarter mile north on…read moreSycolin Road). Cody is fabulous. He services both my ebikes, one of which I bought from him that I'm very, very happy with (Aventon Solterra 7). He's knowledgable, professional, and very customer service oriented. Today, I brought in my Aventon to fix a flat, practically unannounced, and he had it fixed within 90 minutes. I've used lots of bike shops from PA to VA, and this is my favorite.

You should check out the new store on Sycolin Road...new digs, same great Ebike Connections team…read more They have an amazing bike and accessory inventory for lots of price ranges, of course, I am a bit partial to my Pedego Avenue and all the Pedego swag. The store is in an easy to get to location and is not far from the W & OD Trail for a test ride or two. A.J.

I have rented bicycles from GO&G Tours twice and find their services OUTSTANDING !! I am an airline…read morepilot and when we stay in different cities around the country, we often do not have access to actually "visit" the places we stay. On both occasions, Tom delivered a rental bicycle to my overnight hotel, I rode and enjoyed the DC area, and Tom retrieved the rental bicycle with ZERO hassles. Quality bikes, quality services. I will definitely rent from GO&G every time I stay in the DC area.

ITS A FUCKING HOUSE...?!? drove there 30 minuets after saying it is open. Tried to call, no one…read moreanswered. we show up to rent bikes and it is a house. no shop like it says. I understand if it's a small practice or something but what a misleading headline to say this is a bike rental place, when it is not. and by house I mean a normal persons house, not even something with a sign saying that this is what it is.

They did a great job rebuilding my bike a few months ago. (New tires, handlebars and cables)…read moreAfter 300 miles, the cables had stretched, so I took it back for adjustments. Chris spent over half an hour getting the adjustments "just right" and showed me how to make minor adjustments in the future. I'm very happy with these guys. And I'll continue to use them for all my bike tune ups and repairs.

Brought a bike in for repairs and the staff had a fast turn around time and were very knowledgeable.read more

M3 bike shop is one of the best Triathlon focused stores I have ever been to in this area for…read moreseveral reasons. First, you have staff, like Andrew, who are dedicated to the sport. Second, these staff want to see you succeed in your triathlons. Third, they offer the gear, training, and resources to help you find that success. They have a wide variety of brands and offer products you won't find in just any LBS (argon, kask, and tri specific items such as aerobar water bottle racks). Their mechanic knows what he's doing, which, from my experience, isn't always the case. I also had a video analysis of my swim during one of my visits to their shop. I was impressed with how quickly they identified issues with my stroke and the solutions they offered to fix these issues.

Great LBS for tri/road bikes. Great people. Had work done on my tri bike several times. Got…read moredaughter an awesome road bike. Andrew and his brother were very attentive and thorough throughout the process. During the service of my bike they were in constant communication as to the status of the repair. Absolutely recommended and will definitely be back.

This is such a cool concept! From the shopping experience to being able to relax afterwards (or…read morebefore, whichever you prefer) with a nice snack, cup of coffee , smoothie , or better yet a local beer! This place fulfills an ideal location for the bike enthusiasts! I ordered the The Tropics - Light and bright smoothie with mango & pineapple being the key ingredients for a good start to the day Ham & Cheese croissant- The ham & cheese being entirely inside the pastry made for an extraordinary effect as you bit into the fluffy and perfectly salted bread.

Rented a road bike to try before buying. Great service from reservation to being fitted on newer…read moreCannondale. Highly recommend this shop.

I am not sure if there is a single Yelp entry for the system, Capital Bikeshare. I write to explain…read moremy experience. It is positive to date. I recommend this. The background. I am in my late 50s. I do not live in Washington, D.C. My elderly father does though. So I am in and out all the time, checking up on him (he still lives on his own). I am experienced riding a bicycle in the city. I have owned an e bike (it stopped working, the Van Moof; I loved it when it ran, but build quality was an issue). I also rented regularly in San Francisco when I lived there, and do so intermittently in New York City where I reside now. I have had good experiences and bad, including an issue where part of a bike belonging to the defunct Uber system fell out in an intersection, and the customer service agent told me I was lucky I didn't die and offered me a $2 refund, which I thought was rather rude, prompting me to interact with the General Counsel's office to no avail -- moral of the story is you won't get much by complaining, even if you are in the right and quite polite. All told, I am confident I have taken at least three dozen rides, maybe four dozen rides, with at least three other companies, in two major metropolitan areas besides DC. I also support mass transit and alternative transit. I regularly ride the bus, and I am irked by people who assume I would not do that, because they are projecting their sense of privilege (it is apparent from their disdain they would not ride the bus) on me. I also run commute as much as I can, and I previously did that on a regular basis (three days a week, 4.5 miles, just one way; then MUNI back). That is not to brag about virtue. Don't trust anybody who touts their own morality. In any event, Capital Bikeshare seems to have worked out the problems with this service. They have lots of bikes. That have lots of locations (including one about a quarter mile from where we stay and another on the side of the train station where I need to go). They have an acceptable number of e bikes in the fleet. The maintenance is much better than pre-pandemic with their rivals. (I am opposed to the dockless networks. Those result in the inevitable problem of bikes scattered willy nilly on sidewalks and where they pose a hazard.) The annual fee is reasonable. I am planning three trips in the next two weeks, early in the morning before Metro starts running, to Union Station. If I do as I intend, the amount saved over a motor vehicle ride share will offset the cost. I figure at 4am, the traffic will not be a great hazard (though the drivers out will include a disproportionate number of people who, given the late/early hour, probably pose a risk).

Absolutely terrible experience with Capital Bikeshare…read more We returned the bike to a designated docking station, and I have proof of the return. Even so, Capital Bikeshare charged another account connected to the trip for a bike that had already been returned. The charge was eventually reversed, but only after we had to provide evidence and spend our time dealing with an issue that should never have happened. What's most frustrating is that their system failed to recognize the return, but we were the ones left to sort it out. We provided clear proof, yet still had to go back and forth with customer service over a charge that was made in error. A bike-sharing company should be able to tell when a bike has been properly returned. If the company's records don't match the customer's proof, the customer shouldn't be held responsible without a proper investigation. This was a frustrating experience and has made me think twice about using Capital Bikeshare again. Customers shouldn't have to repeatedly prove that they returned a bike when there's documentation showing that they did. If you use Capital Bikeshare, keep your screenshots, receipts, trip details, and any other proof of the return. You may need them.