I needed a temporary storage solution to bridge the gap between apartment rentals for my daughter…read more Javon provided great service over the phone- we live 5 hours away from Pittsburgh. When we arrived at the location, he took us on a tour showing us where our unit was located. Highly recommend this location for your storage needs. Outstanding service. Great property!

I had a wonderful experience at Guardian Storage. This was my first time renting a storage unit and…read moreit was the easiest process! We spoke with John and he even backed in our U-Haul for us. So helpful! I'm so happy I picked this location. It's clean and safe.

Our service at Guardian Storage Shadyside was the best!! They have been great at answering my…read morequestions and communicating what to expect. Filling out the paperwork and getting our unit set up was super simple thanks to Matt! He was awesome and helped answer all our questions. Everyone here has been friendly and kind. I'm glad to have my things stored here knowing they are safe and I'm paying a good price for the unit.

Every person working here is amazing. They were our first contacts after planning the move to…read morePittsburgh, and they really represent the kindness that I've experienced here from the locals. We've used them twice, on separate occasions, over the last 6 months. I highly recommend working with Guardian Shadyside!!

Extremely professional establishment and employees. We have a relatives items in storage here…read more(despite us living 9 hours away), and the experience was top notch from the get go. We called a month in advance, got rates, told them we'd be arriving with movers at end of October and we emailed and called up until our move in day. The facilities are brand new, spotless and very easy to navigate. Cameras everywhere, very secure feeling. Dan and Brian were both very friendly and so helpful. We definitely recommend this facility - we are paying approximately $109 per month for 5 x 10 unit with insurance and taxes included. Our movers even commented on how nice this facility is and how clean and professional. A+

I have never had to do something like this but I am now because what happened to me should not…read morehappen to others: I truly appreciated this place until they screwed me over. I told them November 23rd I was vacating my storage unit and got confirmation back from the property manager they would NOT charge me for my storage unit if I vacated by December 1st. I did this, sent another email confirming I did, asked if they needed anything else from me, and took a dated picture showing it was empty. They charged my debit card on December 2nd anyway. Then when I told them about this, they never called to update me (even though they got an update from their accountant and confirmed this when I called A SECOND TIME), and then told me it would take 3-10 business days for the money to be seen on my account. I did everything right and still got charged for an empty storage unit before the holidays and before rent is due at my apartment. They then told me it's up to my bank when the money appears on my account even though they caused the problem in the first place. I've had to do extra work for their mistake when it wouldn't have happened if the job was just done correctly. This is absolutely ridiculous, disheartening, unprofessional, and extremely frustrating. I wanted to recommend this place to my friends and coworkers and previously praised this place up and down. It's so unfortunate that lack of professionalism and responsibility from this company has now turned away many future customers. I will not be back and will tell anyone who needs a storage unit to not use this one.

I needed a unit at the last minute and the lady in the office had one ready in less than 5 minutes…read more Facility is extremely nice and clean. Easy access. They even have a moving truck that you can borrow. The lady in the office is extremely nice.

The whole staff here has been friendly and stove to meet my storage needs. On move-in good…read moresuggestions and considered other area sites that might be a fit. There was one maintenance item during my time there and it was resolved promptly when I made them aware of it. And finally they worked with me on move-out to make it very low effort & no headaches. You know how so many similar businesses might have you jumping through hoops or having to talk to multiple folks after waiting on hold? ... Nope none of that; just smooth sailing! Storage isn't cheap anywhere anymore, but I trusted this spot and it filled a need I had for awhile.

I rented here in 2021 and they have raised their prices yearly by a lot. They are a local company…read moreso I guess they feel that they can cheat local customers. In this day and age when small business owners beg for shoppers and I truly try to shop local, it's no wonder we are going to national or bigger chains. THEY ARE GREEDY and TAKING ADVANTAGE OF THEIR CUSTOMERS. Absolutely ridiculous. I tried last year to resolve this with them, come to some mutually beneficial result and they refused, were rude and wham raised prices again. STAY AWAY

I needed short term storage for a couple months while I was between houses. Greg and team were…read moreincredibly helpful, responsive, and easy to deal with. The units are clean, well maintained, and secure. I definitely recommend this location.

Everyone with whom I spoke at City Center were friendly and helpful, especially Julie. I was…read moreimpressed that she called me back when she said she would, instead of asking me to call back because she was with a customer. I was able to move my stuff in much later in the day, despite their normal closing time of 2 PM on Sun., which was really helpful. I was left a detailed, clear note with instructions and the location things like the restroom/carts/elevator, as well as a lock and a lease to sign and leave under the door. This was my first storage experience, and it was quite positive, despite having my U-Haul reservation from City Center changed to another location.

Nick, You are amazing, both with the storage facility and…read moreUHaul rental. I had a brand new truck, easy to pick up. Storage was effortless also. Thank you so much for all your help!!! We will definetly recommend city self storage to all our friends. :)

Dustin, the Property Manager at this location, provided exceptional customer service. He answered…read moreall of my questions and addressed every concern promptly and professionally. Although this facility is farther from my home and slightly more expensive than the closest U-Haul location, I chose to store my household items here because I value outstanding customer service and professionalism over convenience and price. Dustin's professionalism made all the difference, and I truly appreciate the excellent experience. Thank you, Dustin, for your dedication and exceptional service!

I've rented from this storage unit two times in the past three years and both experiences were…read moreamazing. It is climate controlled and the facility is so clean. No matter what part of the city I live in I will ONLY RENT FROM THIS FACILITY!!!!! I love it !

Well run, efficient, organized shreddingevent with fantastic staff. I plan on returning next year…read more Guardian rocks!

This facility is very clean and offers exceptional security and customer service. We maintain a…read morestorage unit for overflow furniture, and recently, we needed a large unit to store an entire family room's furniture during repairs to our home. John is the manager, and he goes above and beyond to ensure customer satisfaction. We give John and Guardian our highest recommendation.