I've been meaning to write my review for Attic Self Storage for about 2 weeks now. I may be wrong,…read morebut I think I was present when a nasty client/customer was there (L.A. in the reviews). She was there with a male helper and was so obnoxious. Definitely a self-entitled one. She was saying how she was an important figure, but didn't act like it. Was asking for the guys behind the window to move mountains to cater to her. They maintained professionalism and composure for sure. Give them so much credit for that. Anyhow onto my review of this business, They are very friendy and professional. They were very helpful and answered all of my questions. This place is clean, well lit and very accommodating to my needs. Thanks Rob for all your help!! Thank you.

Friendly service efficient and willing to Accomodate our special needs. Clean, secureread more

So thankful for Nicole! She immediately advises us when our…read morecargo arrives so we can handle fast storage. She is the BEST asset at Arco Storage, So. SF.

Best self storage!!! Ask for Nicole, or any of the friendly staff. They are very helpful. Their…read morefacility is so clean. They monitor the facility 24-7. I have been a customer for 8 years, and I love it here. I would not go anywhere else!

No issues, scheduled online, pick up available earlier than my scheduled time , drop off smoothly,…read moretruck was as advertised

Devin Johnson was super helpful. He helped us get an awesome spot for my clients stuff.read more

I have used San Bruno Storage for years, mainly to store my comic books and toys collection. It is…read moreimportant for the storage unit to be dry with acceptable temperature regulation. San Bruno Storage is an excellent choice. No rot, no mold on any of my paper items. It is important that there is available parking outside at all hours, which makes loading and unloading more convenient. Restroom is available during office hours. Cargo elevator to save yourself some muscle power. Security is important, without disclosing the details lets just say I am happy with the security arrangements. Unlike those big corporate franchises, Lisa is a one person management department, which is the best management. She is the one that handles all the administrative work, answers the phone, replies your emails. The rent is acceptable. Give Lisa a call.

Of course all things good must come to an end…read more When I first signed on to them, they had only been around for almost a year and barely established. I have been a loyal customer for over 5 years but they no longer value my patronage. They not only raised the monthly rent multiple times (which is expected for inflation) but they also discontinued a discount that I had on my unit since they knew I would be a long-term renter. When I tried to negotiate a compromise, all I received back was pretty much a "Don't like it? Then get out." I hate businesses that don't keep their word. Very disappointed how they've become just like any other public storage location. =(

This was possibly one of the worst run PS locations…read more There was rarely staff available at the front desk and the elevator in the building was out of service for well over a year, while they charged their customers the same premium rental rates for the units. Happy to be out of this location!

Terrible customer service for new customers , so needless to say I'm not coming back here. I…read morecalled in advance yesterday and said I'll be coming by to look at the space. I get here today nobody is here . I call customer service to ask for help the guy was rude and obnoxious and told me either I can pay now or I can go elsewhere . I told him I'd need to see the space first logically.. he just hang up on me . Rude. Welp you lost a potential long term customer

I Am grateful for the great service received from Richard . He was great at explaining the…read moreeverything. It was not an easy move from me and finding a nice kind customer service in Spanish was very helpful. Thanks to Mark for helping me one of the many occasions when I had to carry a heavy item for me . I value great customer service. It does matter how customers are treated.

This is a professional organization and clean and well lit storage area. The areas are clean the…read morebuilding is very secure and they offer free Dollie's onsite and you cns out a deposit down to use a moving van .they were price contrive specialist on a 1 year contact.

I was a tenant here in 2023 as I traveled around the country, and now I'm returning as a tenant in…read more2025 for the same purpose. Charles was also lovely to work with both times. On move in day, we realized that the unit I had signed for wasn't large enough for my belongings. Charles swapped me to a larger unit on the spot. He also recommended a moving company that SPS partners with so that I could receive a discounted rate on my move. The units are clean and cool temperature wise, and the building is secure. My belongings were in perfect condition when I retrieved them a year later.

I rented a 9x14 unit here for 4 months and had a mostly positive experience with the facility…read moreitself. The location is convenient, access is easy during open hours, and I always felt safe with the security measures in place. However, there were two notable issues: 1. Lighting: The area where my unit was located had very poor lighting. Despite having a spacious unit, I had to use my phone flashlight every single time I accessed my storage, which was inconvenient and frankly a safety concern. I think installing a single motion-activated lightbulb in the storage room would make a huge difference for customers. 2. Customer Service: This was the most frustrating part of my experience, as I was consistently met with vague answers, impatience, and rudeness. When I specifically asked what happens if I go over my checkout date, instead of explaining the late fee policy, Charles told me "just come back when you're fully done, everyone checks out late anyway" -- no mention of fees. Days later, he suddenly told me there would be a late fee "on the 11th day." I was already a few days over at that point, forcing a last-minute scramble to avoid additional charges. At checkout, when I asked how many days I owed (the bill was hundreds of dollars), he dismissively said "I don't know" with a rude tone. When I requested an email receipt, he refused although the email option was clearly visible on the screen. This was hands-down the most unprofessional customer service I've experienced at any storage facility. Storage and moving out were already very stressful, and customer service should make it easier, not harder. I hope management takes this feedback seriously and emphasizes professionalism, patience, and respect when dealing with customers.

Today is the week before college students need to move out of SFSU and this is the closest…read morelocation. It's hours listed ON THIER BUILDING, yelp, google, and website state there would be someone in office today. There were 4 families outside trying to move their stuff in with no staff in sight. Thankfully, the door is WIDE OPEN when we arrive. We allow ourselves in with the other families (having no clue if they should be allowed to be there) and made our way to the unit and SOMEONES LOOSE SOILED ITEMS are in there. Another person literally had crack pipes in his unit. This business is a scam. There is no one to get a hold of, there is no emergency number, there is NO security, and no sense to be found. I would like for someone to get a hold of me by 5/18 via yelp messaging and give me and my mother and sister an apology. I will also be calling the health department because there was clear rodent and human soilage. You are enemy number 1 to me iStorage!!

Scroll down for updates …read more.. 3/24/26 The nightmare continues one month after moving out. This is my FIRST ever negative Yelp review due to non response from iStorage NSA. Mon 2/16/26 Presidents Day - Discovered break-in in our unit, heartbreaking loss of family momentos. At least 5 other units in our section were broken into, we telephoned customer service to alert them. Tue 2/17/26 - Urgently hired local mover to move out cost $500 Return to location daily for one week in an attempt to close account, Office is closed during normal business hours, property is not staffed. Wed 2/25/26 Spoke with Oscar Customer Service iStorage - account closed today, paid $158 thru March 16, 2026 - removed credit card auto pay. No more charges. TODAY Tuesday, March 24, 2026 Delinquent Notice $188 for 3/17/26-4/16/26. Called 415-333-3192. Only "property manager can close your account, we can email them for you to try and close your account but you owe $188" Update: Thursday, March 26, 2026 Called 415-498-1303 - Account is still open, asked us to send photos/videos of empty unit so they can "escalate to higher ups to call you back in 72 hours". In other words I am still responsible for ongoing storage charges. To be continued.....

I totaled my scooter and took it into Michael. He took my baby in and repaired everything letting…read moreme know every step of the way. He went above and beyond and I couldn't ask for a more knowledgable and nice guy. You can tell he's passionate about his work and I wouldn't go anywhere else. PS No one can beat his PRICES!!

Michael is the best! He is very knowledgable about the motorcycle industry…read more As a new rider i had tons of questions about my bike. He was able to answer all of them and even went above and beyond in explaining why. Going forward.... We scheduled to have my 2006 yzf-r6 serviced and decided to pick up the bike next week since I am going on vacation the following day. When i got there he told me to stick around for just an hour as he was able to fit me into his early morning appointments. I think Michael is usually a one man team and he services a good amount of bikes. (so make sure to schedule ahead) Thank you so much michael for everything! Fyi i walked up just a few blocks on balboa where there are many great coffee shops that you can stay at while your bike is being worked on.

I had to move a 1 bedroom apartment worth of stuff across the city. Caremore was great to work with…read morefor scheduling and the movers were great to be around. They took care with my belongings and the price was competitive. Will use again.

Trust no other company when I need to move. I have called them for my moving services twice now…read more They are always so accommodating, fast, super friendly and efficient.