They recently did work on my dishwasher and I am super satisfied. The technician was prompt and…read morecommutative. When a part was needed there wasn't unnecessary delay, he picked it up and I was good to go the next day! Great experience overall and will definitely use them again.

Quality DC came in and fixed the issue with the dryer vent promptly and really communicativeread more

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

I had a washer issue with leaving black residue on clothes for a tenant unit. Alexey was super…read morehelpful, communicated the process fully and breakdown the cost estimates making me comfortable and confident in the repairs. Totally recommend and would certainly request their services again!

Better was prompt in scheduling me for repair of my dishwasher and came on time. Alexy figured out…read morethe problem, clearly explained my options and cost, ordered the replacement parts and fixed the dishwasher and it runs like new. Very very pleased.

Lassaad is honest and straightforward. He services our HVAC and took care of everything smoothly…read moreand efficiently. He also applies the trip charge to the total cost of service and parts that exceed the trip charge.

The team was great with communication and we were able to set up an appointment to fix our Kenmore…read moredryer. Lassaad was extremely punctual and was able to fix our machine without the need for extra parts. He also has a great sense of humor and you can tell he is very knowledgeable in this space. The price was very fair and we may look towards working with his team for HVAC services in the future.

We had an amazing experience. They were quick, fast and very reliable. The price was very fair…read more They were able to help us when others were not. They were able to come out the same day and get to work right away. Awesome experience. Would recommend.

The dryer duct was disconnected from the exterior vent and needs to be reattached. Arrived the the…read moresame day on time the work was done quickly., they were very fast and the reviews were very accurate

Optimal Appliance Repair was extremely responsive in dealing with my fridge that died. They came…read morethe day I called and diagnosed the problem immediately. They gave a fair and reasonable estimate for the work. You cannot go wrong with Leo.

I've used Optimal Appliance Repair several times to fix my Bosch appliances (dryer and oven) and…read morethey're great! They always come out right away, fix the issue in no time flat, answer any questions, and do a fantastic job. In fact, I've referred them to friends who all had a similar experience. They have very reasonable rates, are professional, fast, and extremely nice. I highly recommend them! Brandon Washington, DC

I had my refrigerator in my rental "FIXED" by this company for over $350 in October. Guess what's…read morenot working today in December? Tried calling them to come back out to look at it. The phone numbers do not work. So upsett!!! NEVER AGAIN!!!!

From the owner: When your refrigerator stops cooling or your washer won't drain, every hour counts. Broken…read moreappliances disrupt your daily routine and threaten food safety, creating stress and costly emergencies. Since 2016, Langdon Appliance Repair has been Washington's trusted solution for fast, reliable appliance repair services. Our certified technicians diagnose and fix all major brands quickly, saving you from expensive replacements. From emergency refrigerator repairs to routine dryer maintenance, we restore your home's functionality with guaranteed workmanship. Don't let appliance breakdowns control your life - call Langdon Appliance Repair today for same-day service and get your appliances running like new again!

Blue Shield responded promptly, on the weekend, to our issue (our dishwasher door had broken). We…read morequickly scheduled an appointment at a convenient time for me, right before the holidays when many other folks didn't have availability. After scheduling, we had another issue pop up with our range hood. Blue Shield said no problem. Samir from Blue Shield showed up *early* - did not leave me waiting around for the end of the window they gave me. He quickly diagnosed the issues we were dealing with and gave me a fair, transparent estimate for the work. After we agreed, he fixed everything on the spot incredibly quickly and was on his way. Samir was courteous and respectful and really helped take reduce some pre-holiday worries we had with our dishwasher and hood having issues.

The technician "diagnosed" a broken pump. He quoted $450.00 to replace the pump and to reinstall…read morethe dishwasher. I paid half his quote up front.6 He returned with the new pump. He disassembled and discounted the machine. He then discovered a further problem and Increased the repair cost by $500.00. He refused to provide a written estimate of parts and launched a confusing explanation where he constantly changed numbers. He would not provide the part numbers he required and he used part names that I could not find on the Bosch website. He left the dishwasher disassembled and disconnected from the kitchen sink drain. When I was finally able to identify the parts to which he referred, I found their costs about half what he stated. I am unable to use the sink and the disposal as the water drains onto the floor.

Arrived as scheduled and fixed our dishwasher in the first visit…read more No issues with scheduling and offered a decent price for the work.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.