I picked him despite having to wait a day, figuring if a guy is busy it's likely because he's good…read more I was right. Quick, correct diagnosis. Agonizing wait for the part to arrive. Then fixed it in 30 minutes flat. $400 all in. Beats $600 for a new dishwasher + $200 to install it and haul the old one away. Low key, open about cost, professional all the way. Hand washing is not a big deal if you've pulled KP for 14 hours, but still, the machine does a better job. Would definitely call Thompson first should I have appliance problems. 5 *****.

We have used Thompson appliance repair for nearly 10 years. He has serviced our Kitchenaide DW and…read moreour Electrolux washer. He is a magician. Great service at a fair price. Highly recommend him.

Excellent customer service. Timely arrival and accurate price quoting. Mohammed was a pleasure to…read morework with and we are very happy with the parts replacement he made to our dryer to fix the load squeak.

This is my second time reaching out to Quality DC Appliance Repair - this time for a dishwasher…read morethat died on me. Mohamed offered a same-day inspection, quickly diagnosed the problem, and scheduled a follow-up once he had the parts. With parts in hand, he quickly remedied the issue, explaining the cause and the fix in full. He was very transparent about his pricing and was graciously flexible on the up-front vs. total cost split. A few days later, we actually encountered another issue with the washer (not his fault) and he came out quickly and remedied the new issue as well, and we're all up and running again! He's always prompt, incredibly friendly and professional, and I'll continue to rely on him for our appliance needs.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

I have now used Sanchez Appliance Repair three times: To fix a leaking refrigerator water line; to…read moreclean/repair a dryer vent; and to replace a failed drain pump in our washing machine. In each instance, Mr. Sanchez was able to schedule an appointment within a day or two and successfully complete the repair within a single visit, all at a very fair price. I will definitely be going back to him when I need my next appliance repair!

I had a fantastic experience with Sanchez Appliance Repair here in Wheaton! My dryer completely…read morestopped heating, and I needed it fixed ASAP. From the moment I called, they were professional and got me scheduled quickly. The technician arrived right on time, was extremely courteous, and quickly diagnosed the issue--a faulty thermal fuse. He had the necessary parts on the truck and repaired it efficiently. I was so impressed with the quality of the service; everything was explained clearly, and the final price was very fair. If you are in the Wheaton area and need reliable, fast, and great service for appliance repair, especially for dryers, I highly recommend giving Sanchez Appliance Repair a call! They earned a loyal customer today.

Vlad and his colleague were professional and friendly. They wanted to make sure that they could get…read moreour Thermador fixed instead of having to buy a brand new one. Even though it took multiple visits, they eventually got it to work. We appreciate their dedication to get our fridge fixed. They always cleaned up after they left and constantly communicated when they would show up and if they were going to be late.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Lassaad was amazing- easy to reach, came as soon as he was available and fixed our problem with…read moreexpertise. Very happy with the service and would recommend!

Lassaad is honest and straightforward. He services our HVAC and took care of everything smoothly…read moreand efficiently. He also applies the trip charge to the total cost of service and parts that exceed the trip charge.

Really great and helpful. Washer and dryer issues that I'd been putting off for a long time were…read moreresolved promptly.

I reached out to Alco Appliance to schedule a repair technician to take a look at my Samsung stove…read more A friendly associate returned my call and provided excellent guidance on how to move forward with the "issue" I assumed was a problem. He was patient, knowledgeable, and very helpful throughout the conversation. I truly appreciate this level of customer service and would definitely recommend them to anyone in need of appliance repair.

I don't know Jeff, have never met him and he has never touched one of my appliances (yet, anyway)!…read more So....how the heck can I rate him five stars?? Well, let me just tell you..... I had been having functional problems with my Whirlpool top-loading washing machine and after much frustrating research, selected a company to repair it. I gave them the make, model, etc. Well, that was a kerfuffle!! They never showed or called and made excuses the next day. They could not offer a workable appointment subsequently, and I moved on. I had read some reviews on Jeff's Appliance Services but was dubious..so I posted on Nextdoor asking for recommendations. Jeff's was one of only two I received. I called one afternoon and left a message. Jeff called back first thing the next day (he limits office hours to the mornings and does repairs in the afternoons). I explained my situation and gave him the make and model of the washer. He pretty quickly suggested that I might get the part repaired under warranty, despite the fact that my washer was almost 2 years old. He thought Whirlpool had had a significant problem with a part and was offering repair...but to make sure he said he would call me back after researching more about the issue. Sure enough, Jeff called back in about 10 minutes to verify that I could call Whirlpool with my information and they would fix it for free. He told me exactly what I needed to do. He said he could fix it for me, but he couldn't get the part for free and would have to charge me for his services! So...I followed his suggestions....and,indeed, my washing machine was repaired quickly and free of charge by Whirlpool authorized repair service!! So...Jeff has impressive knowledge about specific appliance issues, verifies accuracy and shares it honestly. Oh, yeah, he could have taken advantage of my situation and made himself some money, but he CHOSE HONESTY, TRANSPARENCY AND INTEGRITY! Those, qualities are worthy of 5 stars to me ... or more. So, while I will not enjoy having an appliance malfunction, I do look forward to meeting Jeff for the first time and thanking him in person for exemplifying true WISDOM AND INTEGRITY !!!

Just got service from Jeff's for a 50+ year old Hardwick gas oven that stopped heating in the…read moremiddle of baking. Jeff arrived exactly on schedule, quickly diagnosed the problem, and amazingly had the correct replacement part on his truck! Service was completed quickly with no mess, and price was exceedingly fair. Highly recommend Jeff's for servicing household appliances. I will definitely use this service in the future if required.

I reached out through Yelp about a leaking dishwasher, and Pablo, the owner and technician,…read moreresponded incredibly quickly. He was able to come out the very next morning, diagnosed the issue, and had it completely repaired in less than an hour. Pablo was personable, professional, and communicative throughout the entire process. He clearly explained the problem, answered all of my questions, and made the repair experience stress-free. It's not often you find someone who combines technical expertise with such outstanding customer service. I highly recommend Pablo for any appliance repair needs and will definitely call him again in the future. Outstanding service from start to finish!

Pablo is amazing! He been fixing our appliances for 6 years now. Saves us money too, because he is…read morehonest and will tell us when something worth fixing or need to be rep. While he was here fixing our dryer, I told him about the AC, someone told us to upgrade the whole system, but after putting some freon, our house is 73 degrees again. We are going to have him come back and take a look at it, because I know I can trust him. Anyway, he fixed this old dryer in less than 2 hours and it is like new again!

Man, I'm about to start showing up just for the good company!…read more I stopped in earlier today because I needed to pick up a part for a dryer, and the moment I walked in, I was greeted by the wonderful Miss Jamie. She was an absolute gem! I don't think I've ever laughed so hard or had such a good time just from a simple, lighthearted conversation. I almost forgot what I even came in there for! Everyone I interacted with was incredibly helpful, and the personalities in this place are truly unmatched. I honestly can't remember the last time I walked into a business and immediately felt that comfortable and welcomed. Even Mr. Vernon although I had to give him a hard time for his choice in Football to support So, if you need a part, look no further and stop by! Not only will you receive great service, but you'll walk away feeling like you just left a family reunion. And if you're not sure whether they have what you need, give them a call. They're more than willing to answer questions and address your concerns over the phone without hesitation. I highly recommend this place. Great service, great people, and an overall wonderful experience. Miss Jamie definitely made my day!

The part I needed was in stock and I was able to pick it up and finish my refrigerator repair weeks…read morebefore I could have gotten someone to fix it. The counter associate was OK. Didn't seem to really like their job much. Maybe it was a bad day for them. Oh well, I will of course be back for parts if I need them.