Friendly, fast and reliable…read more Willing to share guidance on which appliances to purchase going forward.

We got hit with a large power surge recently and my fridge and stove were affected the week before…read moreChristmas. I reached out to Rodger and he and his colleague Thomas arrived the same day and immediately identified the issues in both appliances. He provided me with a full explanation, clear and fair pricing and gave me his word that my appliances would be in business by Christmas. Rodger did not disappoint. My appliances are working properly and I am so very appreciative!! He also suggested additional measures that will protect my appliances in the future. Thompson Appliance Repair is now my go-to for any appliance issues I may have in the future. Thanks again!! :) A. Savoy

They recently did work on my dishwasher and I am super satisfied. The technician was prompt and…read morecommutative. When a part was needed there wasn't unnecessary delay, he picked it up and I was good to go the next day! Great experience overall and will definitely use them again.

Quality DC came in and fixed the issue with the dryer vent promptly and really communicativeread more

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Quick, friendly response and was able to repair my washing machine and stove…read more If needed, I'll certainly use this company again.

I had a fantastic experience with Sanchez Appliance Repair here in Wheaton! My dryer completely…read morestopped heating, and I needed it fixed ASAP. From the moment I called, they were professional and got me scheduled quickly. The technician arrived right on time, was extremely courteous, and quickly diagnosed the issue--a faulty thermal fuse. He had the necessary parts on the truck and repaired it efficiently. I was so impressed with the quality of the service; everything was explained clearly, and the final price was very fair. If you are in the Wheaton area and need reliable, fast, and great service for appliance repair, especially for dryers, I highly recommend giving Sanchez Appliance Repair a call! They earned a loyal customer today.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Lassaad is honest and straightforward. He services our HVAC and took care of everything smoothly…read moreand efficiently. He also applies the trip charge to the total cost of service and parts that exceed the trip charge.

The team was great with communication and we were able to set up an appointment to fix our Kenmore…read moredryer. Lassaad was extremely punctual and was able to fix our machine without the need for extra parts. He also has a great sense of humor and you can tell he is very knowledgeable in this space. The price was very fair and we may look towards working with his team for HVAC services in the future.

Really great and helpful. Washer and dryer issues that I'd been putting off for a long time were…read moreresolved promptly.

I reached out to Alco Appliance to schedule a repair technician to take a look at my Samsung stove…read more A friendly associate returned my call and provided excellent guidance on how to move forward with the "issue" I assumed was a problem. He was patient, knowledgeable, and very helpful throughout the conversation. I truly appreciate this level of customer service and would definitely recommend them to anyone in need of appliance repair.

I don't know Jeff, have never met him and he has never touched one of my appliances (yet, anyway)!…read more So....how the heck can I rate him five stars?? Well, let me just tell you..... I had been having functional problems with my Whirlpool top-loading washing machine and after much frustrating research, selected a company to repair it. I gave them the make, model, etc. Well, that was a kerfuffle!! They never showed or called and made excuses the next day. They could not offer a workable appointment subsequently, and I moved on. I had read some reviews on Jeff's Appliance Services but was dubious..so I posted on Nextdoor asking for recommendations. Jeff's was one of only two I received. I called one afternoon and left a message. Jeff called back first thing the next day (he limits office hours to the mornings and does repairs in the afternoons). I explained my situation and gave him the make and model of the washer. He pretty quickly suggested that I might get the part repaired under warranty, despite the fact that my washer was almost 2 years old. He thought Whirlpool had had a significant problem with a part and was offering repair...but to make sure he said he would call me back after researching more about the issue. Sure enough, Jeff called back in about 10 minutes to verify that I could call Whirlpool with my information and they would fix it for free. He told me exactly what I needed to do. He said he could fix it for me, but he couldn't get the part for free and would have to charge me for his services! So...I followed his suggestions....and,indeed, my washing machine was repaired quickly and free of charge by Whirlpool authorized repair service!! So...Jeff has impressive knowledge about specific appliance issues, verifies accuracy and shares it honestly. Oh, yeah, he could have taken advantage of my situation and made himself some money, but he CHOSE HONESTY, TRANSPARENCY AND INTEGRITY! Those, qualities are worthy of 5 stars to me ... or more. So, while I will not enjoy having an appliance malfunction, I do look forward to meeting Jeff for the first time and thanking him in person for exemplifying true WISDOM AND INTEGRITY !!!

Just got service from Jeff's for a 50+ year old Hardwick gas oven that stopped heating in the…read moremiddle of baking. Jeff arrived exactly on schedule, quickly diagnosed the problem, and amazingly had the correct replacement part on his truck! Service was completed quickly with no mess, and price was exceedingly fair. Highly recommend Jeff's for servicing household appliances. I will definitely use this service in the future if required.

Pablo responded to my request within 24 hours and an appointment was made the next day. He kept me…read moreinformed as to when he was on his way. He was very pleasant and polite. He could have ordered a new part at a greater cost, but was able to repair it instead, saving me several hundred dollars. I would highly recommend Zapata's HVAC Systems.

Absolutely excellent work and great price. Pablo came out immediately and solved my problem…read more Leaking hot water heater valve changed it and we had water again. Thank you !

The part I needed was in stock and I was able to pick it up and finish my refrigerator repair weeks…read morebefore I could have gotten someone to fix it. The counter associate was OK. Didn't seem to really like their job much. Maybe it was a bad day for them. Oh well, I will of course be back for parts if I need them.

You say you need an obscure part to get your dishwasher or washing machine or other appliance…read moreworking again without spending $100 to have a repair person come by when they get around to it? You say the guy at the big box store looked at the failed one you pulled out and just gave you a blank stare? You have reached the end of the Yellow Brick Road! The wizard behind the counter will glance at the part and be looking it up on his computer before you can even tell him what it is, and be back with it from the stockroom in two minutes, or have it sent the next day from their warehouse in Upper Marlboro. Sorry for mixing my media metaphors, but there's no Trouble with this Tribles.