This company picked up when I called and sent somebody to my home relatively soon after our call. This was already A+ behavior in my book. The technician who was sent to my home, Muhammad, was just excellent. It turns out that my dryer was too far gone for repair, but Muhammad took the time to carefully examine the whole thing to figure out what could be done. He was meticulous and extremely committed to helping me and his ultimate advice -- that I would end up spending more money repairing the dryer than I would buying a new one -- was super helpful. Having had this positive experience, I am looking forward to calling Superior Appliance Services whenever I need help with my appliances! read more

If I could give zero stars, I would they have come to fix our fridge four times and every time within the time frame of their "warranty" time is up the same crap they "fixed" breaks. the last guy told me to take a blow dryer to my freezer fan to see if it will help DO not go to them ever THEY ARE A SHAM! my fridge has been off all night and this morning I called no pick up. Leave a message. No answer no call back. It is 2 PM. I have yet to hear back from anybody. The way food prices are going and the way they just want to take money out of my pocket for them to keep coming out here to fix a motor. Leave me another motor. I'll do it myself y'all Should be ashamed read more

Superior Appliance Services - All for the same problem either you fix it or don't take my money and say you did - Appliances & Repair Near Me - Washington, DC, District of Columbia

When my freezer motor stopped working, I called superior appliance services to take a look at the issue. They were able to send Adam to solve the issue within two hours of me calling. Adam was able to quickly resolve the issue. Highly recommended! read more

I thought these guys were factory certified, but that's on me, it turns out they are not. They came for my fridge and changed a part which was not cheap, but that didn't do the job. They came back and seemed like that weren't sure why the fridge was not working, and now they don't respond to texts. Technicians hardly speak English, so difficult to communicate. read more

My neighbor recommended Ben and Superior Appliance. My oven, which I don't want to replace yet, wasn't working. I suspected the igniter. Within an hour of calling, Adam was at my door, assessed the problem, and replaced the igniter. Problem solved. Price was the same as when I replaced igniter 12 years ago. Thanks Adam, sorry it took a while to post the review! read more

I called Superior Appliance Services after my oven igniter broke. This was on a Sunday and they were able to come in on Monday! The fix was really easy and they called me about 20 minutes before they arrived. This was basically the only place that could do what I needed them to do in a timely and efficient manner. I think it was a little expensive but not too bad for the convenience factor. read more

Had a guy come out and check my refrigerator for not cooling properly. He barely did anything and told me it had a major leak . So I asked how can he be sure that's the problem he stated that his electrical meter tells him the amps are off on the compressor and that's all he really needs to know. We'll apart from that he wasn't really professional walking in my house with wet shoes. Well he told me that LG should still be under warranty and charged me $60 for a diagnostic fee. Well I call LG directly and they sent a technician out the very next day . The guy was professional and wore shoe covers explained everything to me and diagnosed a bad compressor that was not pumping. Well he replaced the compressor same day and my refrigerator is up and working properly and for no charge to me under warranty. So basically I was charged $60 for a wrong diagnostic and to tell me my refrigerator was under warranty. read more

Superior Appliance Services - Appliances & Repair Near Me - Washington, DC, District of Columbia

The tech came promptly and checked the issue and could not find anything. Told us to call them again when there is an issue. Today, we see that the freezer is hot and all the ice is melting. Call the tech and found out that they are booked till next saturday..! Not sure what to think of this. Am sure business can get booked, but for an issue like this I cannot wait 9 days. Felt let down.. now i have to find another company to come check our issue. read more

We called for repair and Muhammed came right away. He told us that the dishwasher needed a new motor, but it wasn't worth buying one, and that the washing machine needed a new drain pump. We paid $95 for the initial visit and he said he'd call back after the pump arrived. This was around the holidays, so I was fine with it taking awhile. Three weeks later, with no call, I called back. He said he would need us to text him the receipt for $95 so he would have the information for his records. (The receipt was in triplicate, so it wasn't clear why he didn't have this information.) He said once we'd done that, he'd call back and set up a follow up appointment. He never called back. At this point, I was sick of the whole thing and gave up. read more

Excellent service for cleaning my dryer...Zoo was very professional and and did a thorough service...would definitely recommend Superior Appliance...Mimi H read more

Superior Appliance Services are amazing! I can't tell you how grateful I am to have found them! Last week my washing broke down. I have a house full of kids and a partner who is away for an extended time. Needless to say we are a very busy household! I called another supposedly reputable repair company who had been recommended to me. They scheduled me 4 days out and then was a no show. Feeling very overwhelmed I called Superior Appliance late evening after the no show from the other company, expecting to just leave a message. To my surprise Superior answered their phone and told me they would be there the next day! They showed up on time, diagnosed the washer problem, ordered the part and made sure everything was fixed by the weekend. They were caring and concerned and so helpful! These are people and a company you can trust! read more

I called yesterday to fix the leaking gas in my kitchen, when I called I told the customer service person what needed to be done and the Fortisbc technician already came to located the exact place where was leaking. I asked the customer service if they were and certified to do the repair he said yes. but today one guy showed up and told me that he was not qualified to do the job and he was here for 10 minutes did nothing but force us to pay him $117 right away otherwise he would not leave! I'm super disappointed at this company! read more

First it was the control panel on the oven. Fine. Ordered it and Superior Appliance came back to install. No, it's not the control panel, it's the temperature sensor. But the previous repairman said it wasn't the temperature sensor. But this 2nd repairman said it is. So, after several hundred dollars, why am I paying for you to incorrectly diagnose the oven? Apparently Superior Appliances don't keep records on who did what, so each repair man is starting from scratch and therefore, will tell you something different. read more

The technician showed up to check on and repair my stove top and dryer. He charged me nearly $100 just for the first visit, and called and texted multiple times in a very short time span to be paid via venmo for his half hour visit. He then told me he'd need to look into the parts, and finally told me it was simply impossible to get the necessary dryer part or to do anything about it. Then he completely ignored me, forcing me to find another repair company. Some of the worst service I've had. read more

I apologize for reviewing this company so late. I contacted this company because of the good ratings, but when the technician, and I use that term loosely, showed up, he appeared to have an attitude. He was to look at my stovetop and my Maytag washer. He told me that he would order the part for the stove top, but the Maytag should be replaced. He said he'd order the part for the stove, pulled out his phone, and took my credit card for the price of the visit. Told me that would be deducted from the price of the final repair. That was August of 2020. I tried to contact them, but no answer. Fast forward to February 2021, and I've heard nothing from them. I finally used another contractor, and they were prompt and courteous! read more

Superior Appliance Services - estimate - Appliances & Repair Near Me - Washington, DC, District of Columbia

I've had several great experiences working with this company, and specifically a technician named Bechir. He does outstanding work, is friendly, kind, knowledgeable, and also is someone you can trust. He stands by his work, and puts in extra effort to make sure the job is done well. I feel fortunate to have found him, and he'll always be the first call I make if I need any appliances worked on. read more

The service was great. Adam, was the technician and he came to fix my oven within 2 hours of my call. He called to let me know he was 15 minutes away, then called we he arrived. He explained everything, was very polite and was able to fix it quickly. It was also pretty reasonable. I will definitely use them again! read more

7/10/18 - We are currently working with them to fix a washing machine. They are quick to respond and show up on time. 7/14/18 - Unfortunately, the part we need is on backorder, but they were able to give us the part number to order it ourselves because they can only order parts through official vendors. I'll update this review as we go on. read more

I called for dishwasher service. They have a $75 fee for diagnosis and estimate, which seems reasonable. The problem was they wanted the fee before they even gave me a diagnosis and estimate of cost/time for the repair. What the heck? I would've hired them to do the repair almost surely, but I am paying for the estimate and ETA for the repair. Anyone can come out and charge $75 then say they can't fix it. Why would they withhold an estimate until I pay? Especially since if I accept their estimate, I no longer owe the $75 fee as it is refunded! What is so secret/important about the estimate? In the appliance repair world, it rarely makes sense to repair your appliance. I was trying to save a few bucks and hassle by doing a repair instead of just replacing the whole thing. But all the good appliance repair people have moved onto other professions and all that is left is the crappy ones, like these guys. read more

Requested service to repair water leaking in freezer as well as water filter housing unit issue. Repairman came out fixed leak but but did not address water filter issue. The repairman stated that he would provide me an estimate for the filter unit replacement in couple of days and its been over two weeks and no one has called back with an update. In addition, I offered the model number to the refrigerator so that they would be prepared to make all repairs onsite at the same time and they stated it wasn't necessary. read more

I gave 3 stars because they were very quick in getting me an appointment and the diagnostic cost and repair price point was fair. Additionally, my repair tech was really kind and accommodating to my schedule. That being said, I had to call multiple times regarding the same repair and my dishwasher still doesn't work properly. Had I known they weren't able to pinpoint the exact problem, I would have skipped the repair all together and just bought a new dishwasher (which I had to end up doing this week after exhaustion of the drawn out back and forth). read more

Superior Appliance Service was fantastic! We called them on Christmas Eve on a Saturday because of a clogged dishwasher drain pump. They had a technician, Ryan, at our house within a couple of hours, he was nice, courteous, knowledgeable, and he fixed the problem in under an hour. read more

UPDATE: IT GETS WORSE!!!! As soon as I posted this one star review, the company called me to try to bribe me to take it down. They didn't care at all about the fridge still leaking. They said they would refund $177 if I agreed to take down this review. I told them I would update the review but not take it down. The guy on the phone tried to pick a fight with me to bully me into taking down the review. I just checked my credit card and there still is no refund on it. If you want your appliances fixed and honest business practices, you'll have to look elsewhere. And I just tried to file a Better Business Bureau complaint but it turns out they're not registered with the BBB as Superior Appliance Services, they're registered as Atlas Appliance Services, Inc. Funny when you search for reviews of Atlas Appliance Services, Inc. they're all terrible. Think maybe the company changed their name because they were getting too many bad reviews to bribe everyone to take them down? read more

My dryer stopped working, I called on a Saturday and the technician came out the next day, diagnosed and fixed the problem in about an hour. I will definitely be calling them again if I need appliance repair again. Thank you!! read more

I called Superior Appliance Service at 6:43 PM because my nine year old Whirlpool oven stopped heating. The burners on the top worked fine, but the oven would not bake or broil. I explained the problem to Superior who asked me to send them a picture of the Whirlpool sticker with the model number. I was excited when Superior said they could be here the next day between 10:00AM to 2:00 PM. I asked about the service call fee which was $50 and would be applied towards the repair. So, the next day I thought Superior would call to confirm my appointment but they did not. So, I called them around 11:15AM to ask/verify I was on the schedule. Superior said, "Yes and consider me calling them my confirmation." I received a call from Superior at 12:40 PM, saying the technician is approx. 30 mins out. I decided to complete my online research and my self-diagnose was possibly the igniter was out. The gas was working, and I could hear the igniter clicking but not catching. So I went online where I saw a replacement igniter would were around $30 ($28.36 to be exact on Amazon) I was curious as to what Superior would charge assuming, they found the igniter as the problem. Muhammad the technician arrived at 1:15 PM. He tested the oven with same results I experienced. He the back panel and ran several cycles of testing but the oven never ignited. After exposing the circuit boards and tested the circuits for around 30 mins Muhammad informed me the problem was not the igniter. After connecting everything, and trying again the oven was working. Muhammad, said it appears the system seemed to reset after being unplugged and some of the circuit being disconnected and reconnected...no new parts needed. We ran multiple test cycles successfully. Muhammad said, if the problem reoccurs, he would recheck the electronics but suggested the controller or command board could need replacing if this becomes a recurring problem. Especially if the oven works after being unplugged. In the end, my bill seemed fair adding the cost of the service fee and electronic component diagnostic. I would recommend Superior Appliance and will use them in the future. read more

The technician came on Monday changed the gas on the refrigerator which didn't fix it. Then said that it is the fan and he will bring one on Wednesday. we paid $200. Never appeared on Wednesday. I called and he said Thursday. Never appeared on Thursday. I called the office and again and again they say that they will tell the manager and call me back but don't. The worst part is not that the technician just run away but that the company is not taking responsibility. They are not answering the phone for days and when they do they say we will call you back. Worst company ever. read more

I called them they came same day.they repaired my lg washer. They changed the drain pump right away. Reasonable price, quick fix. I do recommand them for my freinds read more

I contacted Superior Appliance Services for my dryer that stopped producing heat. Superior Appliance responded quickly and was able to repair my dryer quickly. I highly recommend this company. read more

I've meant to review Superior Appliances for a while, and forgot! Called them a few months ago after finding them here when my freezer broke suddenly. I have a home-based bakery and it broke at a time when I couldn't afford down time. They came out same day, and had a new part and everything fixed two days later - which was super fast! Yesterday, my dryer broke. I called them again at about 9 am. They were at my house right after noon, diagnosed and fixed the problem for a VERY reasonable price, and I was back to laundry doing by 2 pm! THANK YOU SO MUCH!!! read more

The bottom line: My mother-in-law had a problem with her fridge and called Superior Appliance for service. For both the diagnostic call and the subsequent repair, Ben arrived on time, calling to confirm 30 minutes beforehand. Turned out the repair was half the price she had anticipated. Five-star service. read more

We booked Superior Appliance Services to come by to check out our dryer that had stopped working. At the tail end of the 4 hour wait window we were given, I received a call that the serviceman was here.....aaaaand he was not (went to the wrong quadrant in DC, whoops!). Our friendly technician (not Ben, who is raved about here) finally arrived (absolutely reeking of cigarettes ughhh) and took a look at our dryer. This is a mixed review because we hired Superior to diagnose the problem with our dryer, and they did, accurately, and for $50 (which is a fair price based on other businesses we consulted). So that is good. However, when asked the price for fixing it (a fried motherboard), the technician stated that it would be difficult because "those parts are hard to get" (for a 6 year old LG dryer?!) and maybe the following week they could do it. He promised a call in a day or two with a quote. Two days later, we received the quote --- $489 for parts and labor. Now, in the meantime, my enterprising husband decided to see just how hard these parts are to find. I'm not kidding - within 5 minutes of searching, he found the correct parts on Sears.com and ordered it. $129. He then watched a few videos on how to do the replacement and did it himself in under 45 minutes. Now, I'm not suggesting that everyone go and fix their own appliances - this just happened to be a fairly straightforward and easy fix. But it is upsetting that the quote we received worked out to be about $350 for the labor once the cost for parts is subtracted, for a simple job that took my inexperienced husband under an hour to complete, and probably would take an experienced technician closer to 1/2 hour! That is quite a hefty price tag. We probably won't be calling Superior Appliance again. read more

Same day service.fix it in1 hour they can out and did a great job.thanks Mr.Ben will use again

My fridge stopped working and I was dreading the entire process of finding someone to look at it, scheduling the visit and then the nightmare that I assumed the repair visit would be. I couldn't have been more wrong. I called Superior Appliance Service on a Thursday morning and they had availability that day or the next. I chose the next day where I was given a four hour window. Around an hour into that window I received a call that Ben would be at my place in 15 minutes. He was prompt, super friendly and within 5-7 minutes knew what was wrong with the fridge. He had the needed part on the truck and in another few minutes the entire repair was over. The fridge has been working great ever since. Using Superior Appliance Service was a great experience. read more

We contacted Superior on a Friday and they were at our place by Monday, so one business day response time was great. The whole process was easy. Ben showed up early in the time window and it took him only 25 minutes to completely fix the problem. He explained why it happened so we could avoid it in the future (our washer can easily be clogged by overfilling it). Laid back and easy. read more

I received service today when my refrigerator started leaking water profusely. Of course, I hopped on yelp and saw Superior Appliance Services had really high reviews. I called and was told someone could come between 2-6 and they'd call within 30 minutes of arrival. The gentleman came at 1:30, which was even better so I could do this while I had lunch. He had an idea of what the issue was prior to arriving, and quickly diagnosed it and solved it. I think the service took about an hour or so. I felt like the pricing was fair, though I didn't fully shop around, but I thought he did a great job. read more

These guys are very responsive, honest, knowledgeable, and reliable. I have used them to repair our washing machine twice (different issues). They answer the call immediately and arrive within a couple hours. With two successful experiences, they are now my default appliance repair company. The technician (Adam) knew exactly the proper steps to progressively diagnose and correct the problems with minimal time and cost. He knows appliances! He had the part on the truck and within an hour the job was complete. Clean work, polite service, good fix. read more

This is a terrible company. Horrible customer service and incompetent work. First, they scheduled a repair and never showed up. They kept my tenants waiting at the apartment all day. After that, I was planning to cancel their service, but to my surprise, they randomly showed up the following day without giving me any advance notice. At that point, I needed the repair done and assumed they would automatically charge me for the service call any ways so I went ahead with the garbage disposal repair. The following week, the dishwasher wasn't working. Based on my horrible experience with Superior Appliance I used another company. They discovered that when Superior Appliance installed the new garbage disposal, they didn't remove the "knock-out" plug to the dishwasher which was causing water to back-up. So I had to spend another $130 for this other company to come and fix their incompetent mistake. It was a simple fix but demonstrates Superior's poor technical skill. Extremely disappointed and would like to warn others to NOT use this company. read more

My refrigerator suffered a sudden death on Saturday. It just stopped freezing/cooling, and I awoke on Sunday morning to a melted mess of ice cream and chicken juice and popsicle goo all over my kitchen floor. Awesome. I found Superior Alliance on Yelp, and hey! they returned my call within an hour (on a Sunday!), telling me they could come as soon as Monday morning. I texted him my address and the make of my fridge, and he texted right back saying he would call me when he was 20 minutes away. At 9:40am today, he called. At 10am, he was here. At 10:03, he diagnosed the fridge with a dead compressor. At 10:10am, he replaced the compressor. At 10:15am, I was signing a check for for the compressor replacement, instead of running to Sears to buy some random new $1500 refrigerator. I was assured that if anything happened in the next 90 days, he would come back to reassess and fix it at no charge. That was the most impressively productive 25 minutes I have ever experienced with any contractor who has worked in my home. read more

My fridge (Frigidaire Gallery series) had stopped cooling and based on the reviews I called Superior Appliance Services. They were able to give me an appointment the next day (5-7PM). The following day the technician (can't remember his name) called me at 5PM saying he'll be there in 30 minutes. I couldn't make it there on time so I asked him if he could delay it a little bit. He agreed to move it to 6PM, which was cool of him to do. When I got home he was in the hallway waiting outside my apartment. I showed him the fridge and he got to work right away. He said it needed freon and that he would add it. If it worked, it would cost $224. If it didn't work, it would cost $50 for his trip. After spending 30 minutes behind the fridge he told me it was working, but that it would take up to 12 hours for the fridge to cool. He gave me the service ticket and I paid him - they take credit card. The technician is from Tunisia and since I was going there we talked a bit about the country. Nice guy. I checked the next day and the fridge was working! The company provides a 30-day warranty. I will call them for other appliance repairs. read more

THEY DO NOT DO BOSCH. I have a compact Bosch washer in a closet under a small Bosch dryer. I was charged (and I paid) a $50.00 diagnostic fee. I was told that the the computer of my washer was malfunctioning. The repair would cost $400. Ben recommended I see if I could get a new equivalent Bosch washer for a reasonable price. All I found were Bosch machines 3x the cost of the estimate he gave me for a repair. So, the next day, I contacted Ben to have him come out again to fix my washer. Ben came to my home exactly a week from the day of the diagnostic. We took off the trim around one side of my closet door; nevertheless, the dryer continued to be difficult to remove off the top of my washer. The dryer was too heavy for Ben or it was too tightly wedged in my closet. It may have been a little of both. He couldn't repair the washer without getting the dryer out. So he left. Now I have trim around my closet door that needs to be repaired. A Bosch technician came to my home a few weeks later. I described to him the problem. He told me to change detergents. Eco-friendly detergents do not work with Bosch machines because they make too many suds. He told me to get cheap detergent at the local grocery store. He was right. All I needed to do was change my detergent. He charged me $125 for his diagnostic. No repair was needed. read more