My burger was very salty, too salty to finish. they refilled my drink that I didn't tell them. fine right? YOUR WRONG!!!!! THEY CHARGED MY FOR THE DRINK!!!!! will never go there again read more

Re-visit to Earls after one year! I visited Earls on Saturday night with my family. We ordered appetizers: dry ribs and nachos. The dry ribs were great; however, the nachos were disappointing. They were served on a small platter and my table of 6 barely had enough to be satisfied. I ordered off the BimBim Bap off their "seasonal menu", which is a rice dish with pickled vegetables and chicken in a stone bowl. I had asked for no onions, which is a preference and not an allergy. The food came at a respectable time due to a very busy Saturday night. As the food arrived, I was advised that my BimBim Bap would have to be re-made due to the chef adding onions to the dish. I advised that it was alright and that I would wait. I waited for nearly 15 minutes, while my family had nearly finished their meals. The Manager was extremely apologetic about the situation. I finally received my dish and chowed down - it was delicious and had the right amount of pickled vegetables. The spicy chili sauce which is supposed to go into the dish was quite spicy but added great flavour. I've always liked Earls and the service is always spectacular. Their prices and portion sizes could be a little better, despite the excellent quality. I would recommend this restaurant to friends and family - thank you Earls for the great service and for comping my meal. read more

Service is ok, but the steak my girlfriend and I ordered really make us disappointed. Both of them are over cooked,and it's too hard to bite. (The 9 oz one and the 10oz one) The Earls in downtown is a lot better than the one here. read more

Earls Kitchen + Bar - Canadian (New) Near Me - Richmond, British Columbia

My past experiences at this Earl's have been far better. However, my recent visit on July 30, 2016, was a disappointment. The hostesses were very nice as per usual, and we were seated in the back corner booths in the lounge area. We sat down and our waitress came up to us to ask us if we wanted something to drink, we told her to give us a few minutes, as we were still waiting for another person to arrive. Our waitress came back another time and asked us if we were ready. Like we always do at this Earls and other Earls locations, he ordered a Gin and Tonic. I ordered a Caesar (yummy as per usual). The waitress came back moments later and informed us that Gin and Tonics were not on the late night menu and that there would be an extra charge of $1.25 for the drink. We were sort of confused about the charge but we didn't want to argue with the waitress so my boyfriend changed his drink order. At this point, the waitress sort of looked agitated with us. We felt that she didn't want to serve us. When my girlfriend showed up, the waitress came back again asked her what she wanted. After she took the order, the waitress was about to leave, and we stopped her because we wanted to order food as well. I proceeded to order the skillet cookie dessert, and the waitress started to correct my vocabulary and stated "we don't do smalls", so I asked her what she was talking about and she stated that she thought I was trying to order a different size (so rude). My girlfriend ordered the chicken strips and fries. When our food came, she dropped off the chicken strips and fries for my girlfriend and the skillet for us. The waitress walked away and my girlfriend noticed that she was not asked what kind of sauce she wanted for the strips. Instead, the strips came with plum sauce. We waited a good 15 minutes before our waitress came around to ask us if we needed anything else. There were a few times where we wanted to get the attention of our waitress, but she always looked down anytime we tried to get her attention or she was at the bar area chatting with the workers who had just got off shift! The restaurant was not busy at this time. Overall, the food and drinks were spectacular as usual. However, we were quite disappointed with her service. I hope the next time we're back at Earls, that we will be given another server. read more

Earls Richmond is a great vibe , staff is awesome and food/drinks are great . Always a good time there

We live close by and go here often with our young child. Don't be put off by the fact that it is in a mall. We have never had a bad experience here. The food is fairly standard but always fresh and hot or cold as required. I tend to stick to either the shrimp pesto pizza or the cajun chicken and ribs combo (the half order is enough, the warm potato salad is a gift to food...). The service, from host to server to manager is always top notch. read more

I have been here a few times and this "beach party" was a bad experience. Music was stupidly loud 4/4 of our meals we cold/sub par for earls. Wait staff were very Distracted and slow very very slow but friendly when they were around. Won't be back for awhile. read more

Great place...felt very welcome here...my wife and I sat at the bar and had outer dinner there. It was a crazy busy night and they must up on the order, even though it was busy the bartender made sure the order was corrected imdeatly. I strongly recommend there truffle fries.. 5/5 ( so addicting) I also had there chicken Alfredo. ..to my surprise they had different flavour chicken that they can put in...regular...Cajun...and garlic...I recommend the Cajun with a 3-4 drops of shirracha.... damn know I'm hungry.... Paws read more

Went there on Valentine's day w/ a date. Pros: Very friendly staff. Food is priced well. Salmon dinner was very good. Parking is easy. My date's frozen mixed drink was very good. Cons: Atmosphere. It's a large single room w/ a bunch of tables and a bar on the side w/ some TVs. Very noisy. I got the impression it was like a gymnasium w/ a bunch of dinner tables. I ordered my steak medium and it arrived very red on the inside. I like rare, so not an issue for me. About a 1/4 of the way in I showed the waitress who was shocked and agreed it was rare. She offered to take it back, but I told her that I was ok w/ it. Overall, the atmosphere is a dealbreaker for me, I won't be back. Very friendly staff and good food priced well. read more

This is very disappointing, I came for happy hour at night. After the hostess sat us down and gave us the menu..no one came to ask us what to drink, or eat. We wanted literally 10 minutes but still no one came. I've tried to flag down servers but unfortunately they were too busy that no one noticed. I got quite upset and walked over to the front to the hostess to mention to her that we were looking for a server to serve us. Atleast she was nice, apologized to us and then took our order. The server just came to "reconfirm" our order, then never came back till the very end to refill our water and give us the bill. We were quite upset at then end when he gave us a whole bunch of quarters for change... I've never seen a restaurant that would come back with this much change to their guest. Anyways atleast we were nice to have left it for his tips dispute having near to none service. read more

Earls Kitchen + Bar - Canadian (New) Near Me - Richmond, British Columbia

Had the best service from Kevin! Definitely coming back to see Angus and Kevin! Great food and the best service! Thank you for your hard work! The most caring servers I have ever met. read more

Made a dinner reservation. Got food and drinks with some friends and the food and service was amazing. Asked the staff for some recommendations and it was all beyond expectations. Definitely would recommend. I personally will be going to this location many more times. read more

I love Earls, but every time I come to this location they do worse and worse. Sometimes it takes over an hour to pay. My experience this Friday was even worse than the usual terrible service. Something was wrong with the ventilation and instead of saying something like, "our kitchen is malfunctioning, unfortunately it's last call right now" our server said, "ya we need you guys out ASAP it's unsafe to be here" like what?!?!.... please step up the service!!! read more

Great staff and service!!! Just came in for a drink and appetizer and you know what..it's great! I had the spinach dip...it was awesome. Looks great and had good time. Staff very knowledgeable and were very nice. The interior decor is very inviting and feels very modern. All in all a great place to dine. read more

I never write reviews, but felt the need to after my dinner at dinner at Earls Richmond. The restaurant had a bit of a waitlist, so we decided to sit at the bar. Great decision! The bartenders were fast, friendly and provided overall fantastic service. Our food was really good and the manager (I believe her name was Becky) personally brought us our food and checked in with us to make sure we were enjoying everything. We were! I'll definitely be back again. read more

I have a love/hate relationship with Earls. Yeah ok I know it is hip to like them and trust me I like being seen sitting at the bar just as much as the next person but I have had a couple of issues there. This was the location due to work in Richmond that I frequented more but it pales in comparison to the Burnaby or Vancouver locations. This is purely from a girl's view but what is up with the wanna be models, or more commonly known as hostesses/servers. I know you have to play up your looks for the men who frequent the bars, I mean a tip is a tip but does it mean that you have to constantly display that attitude. Would someone do them a favour and discover these girls already. Good Lord, don't expect to get the same treatment if you too are wearing a skirt, why I don't know cuz I tip just as good. Anyhow, getting back to the food. The drinks are rad, my faves being Belini, oh yeah! and green apple martini, mmmmm martinis. They also have some pretty decent appetizers. I highly recommend the dynamite sushi rolls. Yeah I said sushi. These tender morsels are so tasty and explode flavour in your mouth. They have awesome stirfies, burgers, steaks, salads and many other choices. I can't say I like their thin pizzas with a strange "Klik" style topping or better known as spam. Pretty gross! If you want to have a few drinks, forget about the ball and chain or the dreaded workplace, whatever it may be this is a great unwinding opportunity with ambience galore. After a few drinks it won't matter anymore how that server/model just looked at you. read more

My friend took me to this place and he hyped it up so I had very high expectations. From the outside it looks like a fancy restaurant and I can't complain the inside looked really nice too. I ordered an alfredo pasta and it was very basic. There was nothing special about it. It definitely wasn't bad but it wasn't worth the hype for me at least. My friend got a steak which looked pretty good and he enjoyed his meal. I thought it was kind of overpriced for the quality of food they had. Overall, there wasn't anything about this restaurant that stood out to me. read more

The Richmond location has the worst service EVER! I don't even know why I continue to bother ordering from there given that they manage to mess up even the simplest orders or don't even bother putting in the order until after you have arrived to pick it up! Definitely stick to Cactus Club if dining in Richmond! read more

Fabulous luncheon place. Food is served hot and fresh. My daughter is pregnant and they offer a great mocktail list. My husband got a burger, my son-in-law got the chicken burger, my Sister got the Fish tacos, and my daughter and I got the Alfredo pasta with boneless chicken tenders. All of our meals. The sirachi sauce is so good. Our server Maddy provided us with distinguished service. I highly recommend this restaurant. read more

If I had to pick a chain restaurant that I wouldn't mind eating at, it would be Earls. With that said, I wouldn't pick a chain restaurant over a independent, locally owned, restaurant, but I don't mind Earls, and would pick it over Cactus Club, Milestones and Joey any day. Some food which you should try: *Fish Tacos: not as good as the chicken tacos (which they discontinued for reasons unbeknownst to me), but still good. The chipolte sauce with the vegetables, moist fish and salsa all work well together. *Rosemary-Oregano Pan Bread (with balsamic and olive oil): YUM, but I could have made this myself or bought the bread elsewhere for half the price. Food which is okay: *Tortilla Soup: kind of bland for my liking but not bad when all of the fix-ins are added. *Warm Spinach & Feta Dip: good, but dips aren't my thing haha. My friends however love it. Food to avoid: *Champagne Berry Spinach Salad with Grilled Chicken: ew ew ew!!! chicken was rubbery, and the ingredients didn't work merge well with one another. *Regular Fries: soggy at best. *Sweet Potato Fries: soggy...no restaurant has gotten sweet potato fries right, what is up with this?!? *Chocolate Sticky Toffee Pudding: overly sweet, but delicious. *Hot Fudge Sundae: soo sweet...a overload of caramel and chocolate. The food would only be 3-3.5 at best, but this is what made them a 4 in my books. Basically I ordered take out there once, and part of my order was missing, and part of it wasn't filled up (soup), maybe half at best. I called the manager saying that I didn't want to take everything out when I went to go pick it up, when I trusted the waitresses words. He profusely apologized and said he would leave a gift card that I could pick up. It happened 2 times after that (just my luck!), but again, the manager was very apologetic and said measures would be taken to ensure food would not be missing again. The assistant manager that day even checked my food before I left. Service is always attentive at Earls without being annoying--I will be back! read more

Dined here last week with my family. I ordered a salad with seafood and really enjoyed it. The atmosphere is a little loud, so it's not a good spot for dinner with grandma or a serious conversation. Nevertheless I like the way Earl's tries hard to put together an interesting menu. read more

The service is pretty good most of the time and their food is great! A little disappointed they removed some items from the menu (onion ring burger) and things got a little pricey but overall still a great place. I love their Cajun chicken entree with the warm potato salad! read more

Went for the late night happy hour!!! Everything was tasty. Service was really good. Prices were super reasonable. One of the better happy hour menus I've seen!!! read more

Beware of tipping trap! The waitress just pressed 25% tips on top of the bill before passing the card machine to you. It was done on purpose and she didn't tell the customer!!! It's a party of two so no auto tips should be included. This happens after you had a few drinks! read more

I got in contact with Becca the night manager and she made us a reservation for last night and took care of everything. This time around our server, service and food was on point. Becca came to our table probably about 10 min into us sitting down. Apologized for the miscommunication and was glad we were giving Earls another try. I have to say we were happy with everything. Started with the tuna poke which had great flavour and tasted super fresh. We then had steak and sushi and an alfredo pasta with blackened chicken and prawns. We enjoyed both but I have to say the steak and sushi was my fav. We will be back and we hope it will be just as great as last night. Thank you Becca for a wonderful evening and for the bottle of champagne! Earls definitely redeemed themselves. read more

I like the foods. We ordered burgers with fries. It will be better if there are more choices of burgers. Service was excellent as well.

standards have really gone downhill. bathrooms were filthy with pee everything and gabarge bin overflowing with used paper towels. obviosuly hasnt been cleaned in a while. servers can be seen busy socializing with each other. burger was burned and dry, salad unfresh. look around and you can see the place is run by bunch of kids do yourself a favor and go to cactus club instead read more

WHAT A DIVE! Earl's in Lansdowne Mall. I made the mistake of going to Earl's in Lansdowne Mall yesterday. This place has been revamped but it is clearly not up to standards with other Earl's. Decor is way off in here somehow. I was seated in one of their cataract inducing interogation booths - what's with having a stringy four bulb bright flourescent led bulb inches from your forehead - not so comfortable or flattering???? The restaurant was brightly lit with these blazing white LED's, shortly, they dimmed downed the main lights and only had the bright booth lights light up the tables. This looked and felt terrible and accentuated how dingy and old the restaurant was. Food was nothing special and servers had way to much attitude relative to their C minus looks. Mediocre overall. Bring sunglasses if u want to eat here. read more

I generally always like Earls...They have good food and service...I got a steak at this location, and being not packed with too many calories, it was super comforting. read more

I've always liked this place and never had any problems as far as food , service or drinks. I recently went again after a long hiatus and I ordered the Bacon Cheddar Burger with Yam Fries and the Warm Chocolate Banana Cake. Once again everything was fantastic , our server was super nice and the food ; delicious . read more

My wife and I stopped here yesterday for lunch. We were the first customers in the restaurant and had to wait 15 minutes as the store was just opening which was fine, no problem. We ordered green tea a coke and 2 salads. The check was over $44. Ridiculous amount of money for 2 salads and 2 non-alc. beverages. My wife said her maple salmon salad was just ok. I had the pecan crusted chicken salad and the chicken was definitely overcooked and had an odd taste to it so that was not eaten. the rest of the salad was ok but come on $44 bucks! The only thing I found good was the the service was friendly but They did not ask when they took my plate why the chicken was still on the plate and not touched. read more

Earls in Richmond used to be a go to restaurant for me but not any longer! I have some food allergies, which make me a little more particular in where I eat and what I order and Earls has been good about this in the past. My last 2 visits however, were much less impressive. On both of my last visits I have been served a beer in a dirty glass and in one case had to walk it up to the bar myself for a clean replacement, as our server never returned. On my most recent visit I ordered the sirloin and asked for fries instead of mashed potato due to my dairy allergy (which I mentioned to the server). When the food arrived the steak had butter on top, this wasn't part of the menu description and hadn't happened before in the 5+ years I had been ordering there with my allergies. We asked why this had been changed and were told it had been done this way for 3 years. I found this a surprising answer as I had never seen the steak served or described that way before and I had eaten a similar steak there a week prior (I ordered the steak frites and had made no mention of any dietary restrictions that day). There was no real attempt at service recovery, and the staff seemed unperturbed that these errors had occurred. When I spoke to the manager on duty, he again repeated the 3+ years routine to which I replied that was unlikely due to the fact I had had the dish a week ago and any dairy on it would have made me quite ill. I am disappointed and frustrated to see that the quality of this restaurant has fallen so sharply from only a few months ago, but I am downright insulted that I was lied to by two staff members in order to justify their poor service as "following a recipe". I am sad to say I will be crossing Earls off of my already brief list of dining options in Richmond and if you have dietary restrictions or concerns I advise you to do the same. read more

This establishment was ran fine, but unfortunately they do not carry root beer :/ the food was over cooked and the service was mediocre over all not did not meet expectations as well as high priced low quality food read more

Favourite dish is the prawn and pesto pizza. I heard they were taking it off the menu so I really hope they don't. All the food is consistently good. The burgers, fries and sushi are all outstanding. The hot wings are a must! Calamari too. Service is consistently good with maybe one or two exceptions. Friendly as well. Parking is super easy as its a a mall. We love coming to this Earls, read more

Wings Wednesday. I ordered a pound of Thai wings and a pound of BBQ wings for pickup. The two hostess ladies are both young. The black lady was useless but the Asian lady did a really good job helping me. The blonde bartender chic needs to smile because she comes across as a bitch. The wait time for the wings was just ok. The wings were overcooked. BBQ wings wasn't juicy at all. Thai wings were super dry and lacked flavour. read more

I went out with my sister and cousin a week ago and have to say the service is always the worst when I come here. Don't get me wrong, when we first get here it's all good and the server is attentive but then after you put in your first drink order it goes down hill. The server doesn't come around to ask you for your meal order for like a half hour and when you try to flag someone down they say "we will let your waiter/waitress know" and that is an additional 10 min... total of 40 min wasted waiting. Once you get your good it's cold and yet you don't want to complain because of all the time wasted already. Not once did our waitress come by and we were sitting in the lounge area where they come by for drinks by the bloody bar. To wait for your bill is a whole ordeal and once you complain, nothing is resolved. They try to soften you up with a free dessert but in that moment you've wasted a solid hour or so of waiting for any good service that you don't want the dessert (cuz that's another 10 min of waiting) and to tip. Yeah I tip but for bad service, no way! Oh I love the excuse, "we are busy and have so much to do." I'm sorry but I'm paying for a service and tip isn't mandatory so don't complain to me if I don't give you what 'you' want. The place is practically dead when I have gone in so I don't know what you're 'busy' with? Picking your nose?? What Earls should do is fire all their 'millennial' staff and hire decent hard working people who care to work and want tips for their pockets to buy shit. I won't be stepping into that establishment until it's fixed. Oh and my sister just came home from this place a few hours ago and she timed the server from the first time to the second time they got waited on and my sister waited over an hour until she and her friend got checked on/served. Yeah, change your staff as you're losing people's respect to come to your establishment. read more

Food prices are good, fairly consistent food quality. We have had great service and poor service at the Richmond location so it depends on who you get to serve you. Great selection of choices, unfortunately no kids menu if you have little ones but great atmosphere! Lots of parking and central location. read more

typical chain restaurant salad and paste are not too bad.

Living in Richmond for years I only visit Earls whenever I am forced to. In August 2014 my friend and I ordered their cajun chicken sandwhich and we substituted my regular fries for yam fries. As I picked up a yam fry, a piece of hair was attached to it, allowing me to pick up another fry at the end of the hair. I'm not a person who tries to make a big deal about these things, so I quietly tell the server about my meal. So with a couple of "My apologies" from different staff, they replace my order with another one. My friend is laughing at me because of what happened, but funny thing is he found a hair in his sandwhich! We told the server about his meal and again we got the meal replaced. In the end, they didn't even try do anything to compensate for what had happened. Yesterday, I attended a friend's birthday dinner here. I was thinking of giving this place another chance. Food was okay, but for the price we are paying I expect better service. So many things went wrong that night and it wasn't even busy. We were there from 745pm-10pm. First, after our server takes all of our orders, she forgot to take the order of someone at the end of our table. So I had to call her back as she was walking away. Second, my friend orders the cajun chicken and she doesn't even ask him what two sides he wanted. Is she just going to guess? She walked away and we had to call her back. Then, another friend ordered a glass gingerale and it arrives to us as watered down and weird tasting. We ask for another one, and no improvement. We notify the server and she probably thinks that we were just being picky but if you tried the drinks you wouldn't even know what you were drinking. Next, I think our server went on break so another server started to clear our plates. My friend beside me went to the washroom and with my back turned, the replacement server decides to take his meal away with most of his sides still left on it. She didn't even bother asking us if he's done with the plate and just made her assumption. Also, none of our servers refilled our waters ONCE. What a joke. After we all received our meals, she NEVER checked up on us and asked if we were doing okay. She NEVER asked us if we wanted to order more drinks. It was always us calling for her so we can make orders.. read more

in this sector- they lag behind Cactus Club considerably... food selection is limited and quality does not appear to compare to Cactus service is par at best unexciting, dated, and frankly- not a great experience read more