me and my husband just purchase the hair dryer in Dyson demo store in San Francisco, when we arrival at the front door, the lady walking close from store and asking us what she can help us, she's very professional to explanation any questions we asked. her name is Heather, she's extremely knowlegeable, great customer servive and helpful. Thank you so much. read more

Why is it so hard to buy stuff in San Francisco? Just called into store and, despite knowing exactly what I want, have to take a seat with the other customers that have been waiting for some time. Will happily shop elsewhere in stores and for brands that actually value customers, and don't expect that customers will wait possibly an hour to pay for something. Sadly this seems to be a common theme in this city. read more

The products absolutely excellent. But seller lady didn't give us a time to decide which one we want. She rush and don't good recommendations at all read more

My Dyson V10 Absolute was having issues and was still under warranty. After painfully trying to explain the issues to the email support team, they told me my warranty had already expired which was incorrect. I figured I would call the Dyson Demo Store and at least try to talk with someone. I explained the issues to the manager Abe and he did a wonderful job taking care of me. He held a new V10 Absolute for me to replace my broken one. I was able to go to the store and do the warranty swap - painless and terrific customer service provided by Abe. Highly recommend this store and especially Abe. read more

The sales ladies at this store need a lesson in customer service. I visited this store twice with the full intention of buying and left both times empty handed literally because of the women "helping" me. Both women were nothing but condescending. Everything that came out of my mouth was somehow wrong or stupid, and with every minute I was in the store I became less and less interested in spending $600 there. I had my wallet out ready to pay, but the saleswoman's relentless rudeness made me so uncomfortable that I had to leave the store! Dyson-- your salespeople are preventing sales instead of making them! Please hire nicer people who realize ALL customers should be treated with respect, especially if they're spending a half a grand at your store. read more

Exactly what you'd expect. Clean, efficient & expensive. Got one of the hair styler for my wife. First visit they were sold out. Seems to happen a lot. Next time I called ahead of time to make sure. People were pretty nice and helpful. read more

We went in to pick up a filter for our Pure air hit and cool fan and the folks there gave it to us for free because of the San Fran wildfires. read more

I really want to like this store and I love the display of different products. However the customer service is below average. I was greeted by someone at the door and was directed to wait for someone to be helped. I patiently waited but after half an hour I still was not attended to. There was no other customer in the store and the staff is just sitting inside the glass office. By the time that an employee approached me (she has red hair), she told me that she is scheduled to go on a break, so I need to wait for another 20-30 minutes for her break to end before I get attended to and then proceed from the glass office to the back room. I simply do not understand.... The entire store is empty nor she is actively doing anything (ie on the phone or checking emails on the computer). I left the store and did not wait for her to come back from her break. This similar incidence happened twice to me in the last 5 months when I wanted to check out something. read more

My husband and I are big fans of Dyson products, while visiting the store in San Francisco we found Mariley to be most helpful! Mariley introduced us to the new Dyson hair blow dryer, she was fully knowledgeable of its design and benefits. The product appears to be superior to any other hair blow dryer currently available, we purchased the professional one which came with attachments and a warranty. The store was well designed, aesthetically appealing and conveniently located. We appreciated Mariley and are extremely pleased with this product! I would highly recommend any Dyson product and especially the hair blow dryer !! read more

The Dyson store is truly one of the greatest additions to Union Square shopping! GREAT PRODUCTS I own a hair dryer (bought at Barneys), a purifier (from Dyson.com), and a vacuum (finally from the store!). Each product has been worth the $. TRY BEFORE YOU BUY It's really neat that you can test everything before purchasing. Game changer. OUTSTANDING CUSTOMER SERVICE Henry and Aaron are two names that come to mind. I believe they are both managers at this location. They set a high standard for their colleagues and have always made me feel like a valued customer! Quick, efficient, and nice people. Here's why I love each of my products: SUPERSONIC Noticeable difference in shine and dryness of hair. Doesn't burn your hair. Con: plug isn't retractable. PURE COOL LINK PURIFIER Bought last Fall when I was getting Strep Throat and sick all the time. Last year I got Strep maybe 5 times!! This year, 0 times. No ENT issues at all. It also helped so so much during the devastating California fires. When the city was polluted with smoke, my apartment was a safe space with clean air. Only wish I bought the Hot+Cool Link for the heat option. Also in sync with my Alexa, so I'm able to voice control the fan speed. V7 VACUUM No cord is a huge win! It's lightweight and has a really strong suction. Didn't get the V8 or V10 because I didn't need to spend $ on the extra time or HEPA filter. Having FOMO with the new Airwrap but a girl can only dream! Thank you Dyson for your continued great products and service. read more

I love our dyson product. But a recent visit to the this store left me not wanting to purchase from the brand again. The firsts time we visited we literally stood there for 10 mins, a lady passed us by to help the couple that had just walked in. Not even my white husband could get us help. So we walked out. The second visit, again we are just standing there with two associates standing by. Finally I walked up to a lady and asked her can we get help and she looked bothered that we were asking her. If it wasn't for my husband wanting to explore and ask questions about the new models, I would have turned around and walked out. The customer service is so horrible, is not worth buying the product. read more

I was REALLY impressed with the level of service and knowledge the Dyson team @the Demo SF store provide that I end up buying a new vacuum as a gift on top of compensating me for my old broken down one. I also came back the same day and bought a supersonic hair dryer. Thank you Abraham Epstein and the entire staff. "Ya'!ll Rock!" read more

I never felt so cared for at a store! I had purchased a vacuum online last week and unfortunately it did not work upon arrival. I walked into the demo store for assistance and Henry took immediate care of me. He assessed all of my needs and gave me a new vacuum with no hassle. The process was seamless and more than pleasant. Great vibes from beginning to end. Thank you Henry! read more

UPDATE: I finally got in touch with the store through the Customer Service phone line. Amanda at the store was very apologetic and overnighted me the correct vacuum model, just the type of awesome service I had expected from the beginning. Then they really went above my expectations by sending a free desk fan for all my trouble! Faith in Dyson restored! OLD REVIEW: I'm a big fan of Dyson products and have advocated for them in my office for a while. However I purchased a vacuum from this store and was given the wrong item. Normally I would expect Dyson service to quickly resolve the issue, which is one of the reasons I like Dyson products. However in this case there is no way to contact this store by phone! I call the listed number and get the following error message: "we are experiencing a technical problem, please try your call later. Goodbye." Then when I call the main line on the sticker on the vacuum they cannot connect me to the store and told me to simply physically return the item and request a replacement. I'm writing this hoping that someone from Dyson will decide to get back in touch with me and rectify this situation read more

Who would've guessed walking into a vacuum store could be so cool. Not only did we receive a wonderful demo, I can so close to having it shipped directly to our house for when we get back from vacation. The store overall was very well kept and associate Shah was not only friendly but managed to woo my husband into vacuuming the house!!! Will be coming back or ordering shortly read more

Stopped by the Dyson store wanting to buy a stick vacuum and got just that and more! They were holding an event when I came in and had light bites and drinks flying around. Ayame was so helpful and knowledgeable about the products. She helped me figure out the difference between the models and which would be best for my home. Had a really great experience! They also give a few gifts with purchase (a second stick in a different color and 3 additional attachments). read more

Amazing customer service as always at Dyson. Looked after by after by Abraham while I was there.

Love the Dyson vacuum cleaner which I bought a year ago. Recently decided check out the Demo store... so fun. Lots of cool products to try out. Can't wait to buy my next Dyson appliance once I save up enough to splurge again. Totally worth it though. read more

This is the best place to buy Dyson products. Forget Target, Bed Bath and Beyond. The staff here is unbelievably helpful, knowledgeable, and so nice. The store is beautiful and easy to see all the products. You can try out everything, and see how things work in a calm and relaxed atmosphere. There are discounts on items if you have bought products there, and I cannot emphasize enough what a glorious shopping experience it is. Maria, who is the manager resolved an issue on a vacuum cleaner, with grace and goodwill. BUY YOUR DYSON PRODUCTS HERE read more

Henry and Ricardo were so professional and helpful. We stopped in to look at the Supersonic hair dryer because I own the Dyson vacuum and love it and have wanted a hair dryer for awhile. They were so attentive and informative that I couldn't resist buying it! I am so excited to use this hair dryer. Henry and Ricardo made the whole process easy. read more

Shout out to Eon and Kristin AMAZING associates at the Dyson Demo store !!!! They put CUSTOMERS first !! Understanding what would make the customer happy !!! For a consumer that takes customer service the reason for returning to a store I can honestly say they would be that reason !!! They represent Dyson and the service they provided pleased me to say the least !!! THANK YOU AGAIN EON AND KRISTIN read more

This store is amazing! Henry helped me and he is patient, really nice, and very knowledgeable. They have all of the Dyson products out on display and for you to try. They may be one of the few (if not only) stores in San Francisco right now who have air purifiers in stock and on SALE (although they are flying off the shelves like hot cakes). I'm a Dyson convert after visiting and purchasing their air purifier and airwrap. Can't wait to save up and get the Dyson vacuum. read more

What a cool idea and wonderful ambience - setting up the showroom like an art gallery, complete with effective lighting and dramatic black plinths. We were in need of a new vacuum (as our $$$ Miele was not doing the trick) and after doing much online research were leaning towards their cordless V10 stick... it was very serendipitous that, on a recent trip to San Francisco (from our home, far, far away in Carson City, Nevada), we decided to catch a little art at the numerous galleries along Geary St. before heading for lunch. As we walked along Union Square we saw the Dyson sign. No way!! Ah, but yes, and such a cool presentation!!! Here we were able to hold the product and check it out thoroughly... and then I noticed little containers of all kinds of stuff on the wall (all of which I assumed could be spread on their exhibit area that held both a hardwood and a carpeted floor). I asked the friendly exhibitor if they had dog hair... of course! was the reply. So she opened up a container and rubbed what looked like Golden Retriever hair into the carpet (excellent, as this was our main concern, having two of the hairy beasts at home). The V10 scooped it up no problem, without any hair getting tangled... ok, we're sold!!! This store confirmed that this is exactly the product we were looking for, and we are so glad we stopped by! read more

I bought the TP O4 air purifier, here at this demo store. Very good service, got in and out of there quickly, but I also knew exactly what I wanted and I had already done my research. They also had the color I wanted which was not an in demand color, I could not find it online anywhere. I did pay full price for that air purifier, when I could've saved a little bit more online, but I also got a free replacement filter by buying directly from Dyson. And that made it worth buying there because they cost around $60 apiece.Oh by the way, the TP 04 Air purifier is excellent. It also acts as a fan, so for the price getting both is a good deal. That is one of the main reasons I got it, even though it is fairly pricey. I have had it a month now, and it performs flawlessly. I have it on almost all the time.Definitely would highly recommend it, especially since the field is very competitive for air purifiers. If you want an air purifier that also has fan cooling capability, this can't be beat. I'm also very impressed with the air purifier part, and think it competes very well and probably surpasses the same air purifiers in this field. read more

Like most men, I pre-shop for research and then later make a purchase rather than aimlessly wondering around malls and food courts. With this in mind I went to the Dyson Demo store on Union Square in San Francisco. I did already own a stand up Dyson vacuum and liked its easy to use waste disposal system which means a removable container free of the need to struggle with vacuum bags and the dust they themselves spread. Also and importantly, stand up vacuums can not vacuum beneath bed frame nor most furniture that stand on legs. The solution for me was to replace my fairly new upright Dyson with their Cyclone model which has the easy to use disposal container and flexes to almost flat to get to the dust under furniture. The reason I am writing this here is that the salespersons Abraham and Henry exemplify patience and no pressure sales; their purpose stood at answering questions and not with subtle direction to move to to buy products. While each of these guys speak clearly and posses great smiles and are easy-on-the-eyes, they both know their job - to inform people about a great product. I did purchase a Cyclone Dyson and months later because of Abraham's and Henry's attitude I additionally purchased an air filter fan just several days before the big fire up in Sonoma when the air turned brown over the bay for days. I live in a tall new building at the Van Ness Hub and it seems that this neighborhood has more dust than any I've lived in my 64 years here in S.F.. Abraham and Henry's attitude, basically their intelligence about their products made me feel what they had to say about the blade-less air filters meant the 'real deal' and not 'fake news'. I am writing this to inform Dyson not just customers of their intellect work. Robert read more

Excellent customer service. Shah went above and beyond. I was about to purchase a hairdryer for Australia and he picked up the voltage difference between the US and Australia. Very knowledgeable and honest. Be sure to ask for Shah, and his SF coffee recommendations! read more