Dynasty Innovations and their employees met and exceeded our expectations from the start. We interviewed many different contractors for our new build and our remodel project, and it was clear from the first meeting with Marcello that his confident, patient and professional manner would be a good match for us.
We met again and he came and to explain all the
options and answer our multitude of questions. He committed the details to writing, and was happy to work with us to clarify all of the terms and conditions, accepting our changes to the description of certain elements of the work to be performed. We didn't want to have any major surprises, as can happen with a project of this nature, and we were particularly concerned that
there was unseen damage to the subfloor which would need to be repaired. Marcello suggested that we agree in advance on a fixed price to repair the subfloor, if indeed repairs were needed. This went a long way toward alleviating one of our concerns, and as it turned out, the repairs were necessary.
Marcello was very timely in responding to us in the
weeks prior to executing the contract, and again in the weeks prior to the beginning of the work. He gave us choices as to when the work could start, and was able to work the project dates around our busy schedule.
He estimated that the work would take up to 3 months, and the project was completed in just over five weeks. In preparation for the project, Marcello met with us at several local showrooms where we selected fixtures, appliances, countertop, tile and etc. He took the time that we needed to explain the advantages and disadvantages of the various options, and arranged favorable
pricing for us with his contacts at each location.
During the work, we saw Michael daily and
Marcello frequently, and they communicated with us by their online system, phone and text as well as in person so that we would know what to expect each day.
Their employees took a considerable amount of time on day one to put protective coverings on our wood floors and to place plastic sheeting around the work area to control the dust. This was indicative of their routine during the entire project, as all the employees who worked at our home were quiet, respectful, clean and timely. They started work at 8:00 a.m., and
ended around 5:00 p.m. each day. The workers did take a break for lunch, usually sitting on a bucket eating. There was no down time, even when waiting for a city inspector, as they phased the work in such a way that there was always something productive to be done.
Marcello dealt effectively with all of the large and
small issues which arose, including the repair of the subfloor, and made sure that everything was perfect from the Foundation to the lighting and electrical, and from the tile and grout to the cabinets. .
When we had questions about details as we saw the progress each day, Marcello took time to answer them or to show us how it would be addressed, and even though we thought we had covered all possible items in advance, there were lots of little questions that we would never have anticipated.
Marcello also has a great sense of design when it comes to color and materials, and he listened to us as we expressed our likes and dislikes. We all agreed upon the fixtures, tile, countertop, cabinets and shower glass, and Marcello recommendations were on target for our needs.
As we approached the completion of the work, he helped us pull all the elements together by recommending a paint color that we probably wouldn't have selected, and then showing us several alternatives. We went with Marcello's
recommendation, and again, it was just right.
The results of the remodeling project are excellent, and after about a month we are truly enjoying our new Home. My mom is going to move to the USA from Europe soon, and its all ready for her. We could not be happier with our selection of Marcello and Dynasty Innovations, and have already recommended them to friends and co workers. read more
