The KK Air conditioning team was fast to respond, professional, reliable and a high-quality AC…read moreservicing team. Myra (office manager) was very sweet and got back to my quote and questions very fast, explained to me whats was included with maintenence cleaning my split AC indoor and outdoor units and was able schedule maintenance with my day time preference in 2 days. They partner with Hawaii Energy and gave me $150 off instant rebate for maintenance cleaning both my indoor and outdoor units, which made their rate very competitive compared to all the other company quotes. Cleaning day I was notified in advance when the technicians were on their way. The 2 technicians were professional and came on time with their company KK air conditioning truck and van. They were both very nice and patient with my 2 curious toddlers and dogs. The cleaning work was phenomenal, and both indoor and outdoor units were squeaky clean when they were done. 3.5% fee for credit card payment and received an email invoice receipt. Im very grateful to the KK air conditioning team and will definitely be calling them again. Thank you KK Air Conditioning!

In mid May 2024, I had our central air conditioning serviced. I contacted this company after…read morereading the reviews. The appointment was made very promptly and Myra was very friendly. On the day of the appointment, we noticed the two technicians were consulting with someone on the phone. We found out later it was the owner of the company. Long story short, they were confused about the drain lines and had to spend additional time "unclogging " them ( which we were charged for). We paid over $500 for this "service"! We were grateful for what we thought at the time was their due diligence and thoroughness. I even wrote a very complimentary review on their website. Fast forward to August 31, 2024 when we discovered a leak originating from the upstairs ceiling. The origin of the leak was an overflow of the drain pan from the air conditioning unit because the drain was not working properly! I immediately called KK air conditioning to let them know and Keith the owner came out. He informed us that the installation of the condensate pan was improperly installed (this is not true because this is not a new installation and we have had it assessed by two other AC companies since then and they did not mention improper installation) which caused the leak and that the technicians cleaned out the secondary drain because the primary drain was difficult to access as it was underground?!? I asked him why weren't we told this at the time since we're not the air conditioning experts and he replied, "they're just technicians " . Keith felt he was doing us a BIG favor by not charging us a fee for coming out to check on this problem. The cost for the damages of the leak was over $53 thousand dollars and took 3 months to resolve. Our homeowners insurance was increased 278 percent for 5 years!

Shayden was our service person for our ac unit. Very personable and knowledgeable. We had level 2…read moredone and he was very efficient in his work and got the job done within 1 hour. Will use pristine ac again in the future for our other ac unit

What a pleasure doing business with such a professional company. I have a total of 5 split system…read moreall installed and regularly serviced by Pristine AC. Been doing business with them since 2014. Such a reliable team of people. I shall continue doing business with this 5 STAR company.

Just had my 30-year old Sanyo split AC replaced with a Mitsubishi from The AC Shoppe. Called…read moreMonday afternoon, and Kua came out first thing next morning to look at the set-up. By Thursday morning, my new Mitsubishi was up and running! It was supposedly going to be done in December or January but apparently, they had a last minute cancellation (after going to the site) so I guess since they had a whole crew with no job, I was moved up!! Alex and crew came by within an hour of a call from owner Neil. They took down and took away the old unit, and quickly installed the new one using the existing hole and drain. It is offset from center because the new unit is narrower, but it was either that or drill a new hole in the wall. Afterwards, they cleaned up nicely and helped put my furniture back! Very happy with the result! I know the warranty is for 12 years, but my Sanyo lasted 30, so I'm hoping for the same luck with better maintenance on my part. As for Neil and some of the negative comments here, I think people misinterpret his straight-forward talk as rude. I personally like it if someone just tells me straight and not beat around the bush! To me, he was very friendly and helpful. Not sure if he remembers, but the AC Shoppe installed my old Sanyo 30 years ago because they happened to be next door to where my wife worked. Great service then, great service now!

First time had Split AC install, I love it soo much . so quiet n fast to cool the room, I live in…read morevillage park, n the way this houses were build. the natural air was not coming in properly : we had two units install then had two window units replaced: I wanted all rooms to have split AC , but the cost was too high, thank you Neil,(owner ), Kua ( estimator) but mostly to the workers Alex, Zion, Julian very knowledgeable, polite , non stop work not even to take a break: we had ask questions n they know their product, even going further to give suggestions , much mahalos n yes I will recommend this company,

Fast and detailed responses. I was given a tentative quote for a cleaning on my split units after…read moregiving them the necessary information. It was not the cheapest but I was impressed by their timely responses and no sales pitch. Very straightforward. I was given several dates and times to choose from and they scheduled me. Two techs showed up, a little early which was perfect, they got right to it. Super polite, took their shoes off. My AC's were filthy and gross. They cleaned and sanitized without leaving any mess behind. My refrigerant was low with a suspected leak, however that will have to be a next month problem. They urged me to top off and fix the leak as soon as possible and let me know what would happen if I didn't fix it soon. Message received and understood. Thank you Ultimate Air Conditioning! I'll be in touch next month! Ps: the AC was cold before but it is extremely cold and feels super clean now. Shot out to Kimberly for the quick and painless quote and scheduling and to Keahi and Levi for the amazing service and advice!

Super responsive and was able to book the full thing via Yelp…read more The came out same day which was great. The only small thing was the technician was 1.5 hours late due to being with another customer, but he did call to inform of the delay.

I contacted Cool Air to service a split system with four units after they came recommended by a…read morefriend in Kailua. Freddie and Sean were right on time, I received updates about their arrival. They were clean, kept furniture covered and were courteous and friendly. I don't have any other companies to compare to but I will be asking them again for regular service.

I have worked with Derek on 2 projects…read more First one was commercial (upstairs rooms on a 20K+ SF warehouse). He and his team met with me, reviewed the project (which had some difficult design issues), and provided a comprehensive bid. CoolAir was selected/awarded from the 4 bidding contractors to do the project. Completed on time, and on budget. Based on CoolAir's excellent performance in my commercial project, I selected them to install split AC's in my house. 3/4 of the way through the project, an issue arose. All equipment was moved/rerouted, and Derek's crew finished in 1 day (which was included in the original bid). Stellar job by CoolAir. Highly recommend. 6 star.

Need to give a huge shot out again to Brian and his team…read more We had to get another 18,000 BTU LG window unit unfortunately, because ours started not to cool efficiently. Our understanding is was ether the refrigerant was low and possibility could be the compressor. So we decide to order another 18,000 btu again through the app. Next morning Brian called my wife first thing in the morning and asked when we wanted to pick up our unit, so professional and amazing guy. I picked up the unit and came home and swapped it out in 1/2 hour since the housing didn't need to be changed. The bottom line is we will not go anywhere elsewhere to get AC units just because how professional, courteous, knowledgeable, and caring Brian and his team are. Please don't hesitate to contact Brian. He has a great passion for his clients and business. We need more people like this Thank you Brain and Team!! Iron sharpens Iron!!

I purchased an LG ac from them They did not properly…read moreimstall.tje unit leaving a gap under.tje unit on the outside I had a rat in my bedroom that night I called the cpany and sent an e mail.and text and over one week and no response other than they say it was done correct

Sherman and his terrific team at Air Masters have done multiple installations and maintenance over…read morethe years! Highly recommended! They are professional and do quality work. Recently a few of my units were serviced by Kevin hes wonderful! Hes worked there for 22 years! He was punctual, professional, nice and very knowledgeable. They do such a quality job im definitely a loyal customer and always recommend them for people looking for AC. The only thing I wish is that they had more installers. Because they are pretty popular it may take a month to get a maintenance scheduled but they are worth it! Great local company!

Air Masters was amazing! They replaced our air conditioner quickly and did an excellent job from…read morestart to finish. Scheduling was fast and easy, their communication was super responsive and friendly, and the team showed up promptly. Great service, great quality, and a great experience overall. Highly recommend!

I highly recommend Malama Air Conditioning and owner Matt. It has been awesome working with a…read morelocally owned air conditioning company that truly understands the meaning of "malama". Matt really does go above and beyond taking care of his customers. I have used many Air Conditioning companies in the past and have learned so many valuable lessons. Like if you choose to pay for the cheapest air-conditioning equipment & service, you will get exactly what you pay for. And if don't mind frequently calling those cheap air conditioning companies to come back out to keep doing repairs. Since they did a sloppy job installing your cheap new equipment from the start. You will more than likely end up paying a whole lot more than what you should have (like us). However, Matt and his company, from start to finish, has always exempted service that is professional, honest, and reliable. They have always taken the time to explain everything clearly, answer all my questions, and had made sure the job was done right. Malama Airconditioning has always been friendly, knowledgeable, and respectful of my home and family members too. I would say Matt & his team, is more like family, we talk story and, he shares good tips and advice about everything. But most of all, Matt has saved my family and I from making a really bad decision in the past, Generally speaking, Matt's input has saved us from virtually losing a whole lot of money and going through a whole lot of heartache. And I just can't thank Matt enough. Another important thing that stood out most was Matt & his entire team's commitment to customer satisfaction, and the personal attention they provided throughout the process. It's clear that they genuinely care about their customers and their reputation in the community. So, if you're looking for trustworthy HVAC professionals who deliver exceptional service, I highly recommend Malama Air Conditioning. My family and I will only use them for all air conditioning needs. Thank you to Matt, Elijah and the entire team for a great experience! Mahalo Nui Loa, Malama Airconditioning!!!!!!!!!

Contacted Malama AC to service Mitsubishi AC because wasn't blowing cold…read more After 2 hrs, I'm being told by technician that circuit boards (2x) need replacing & replace the unit (5 years old) Tried to convince me to buy Fujitsu as Mitsubishi was back order. When they left my AC was inoperable and my calls for help were ignored. The woman texted me that unit should not be run(?) and said she was sorry. I'm an elderly caregiver and said I would contact a contractor for a second opinion. Contractor came in two days, had my AC up & running (under warranty) in minutes. 1 1/2 weeks later, Matt calls (?) They were very quick in sending me replacement quotes for Fujitsu and Mitsubishi trying to make me commit with a down payment(?) NO! Also quick to send me the bill for technicians who disabled my unit and if you're a day late you get an overdue notice. Consumer Beware!