This location is small but the staff is very caring and competent. Even though they were…read moreunexpectedly short-staffed, they kept their spirits up and moved as efficiently as possible. I always get lightheaded when I get blood drawn, and when I told this to my nurse Christine she made time for me to lay down so that I didn't faint, and finished the process so quickly that I was affected less that usual. While I was waiting several regular patients came in that the staff had a friendly report with, which was nice to see. Thanks for being kind and taking care of the neighbourhood!

Did a walkin for x-rays 1.5 hours before I had another meeting. Ended up being late as they only…read moregot around to me exactly 1.5 hours later. Had the entire waiting room clear 1.5 times before I was called and that was only after I asked why I was still waiting. I knew they made a mistake because they skipped me ahead of another person who was advanced into the pre-xray area 15 minutes before I got called.

The reservationist gave incorrect information and was rude when I tried to clarify. I called for an…read moreappointment and it turned out that they didn't offer the test I needed, which is fine. But then she tried to refer me to a clinic that I had just called and that also didn't offer the test I needed. No matter how much I tried to explain that, she would cut me off and tell me to listen to her and that I was wrong. That bad first impression ensures that will never use them.

I originally went to a Dynacare which is a few doors down from my doctor's office so I took my…read morerequisition on over and put on my super brave face. I don't do well with blood/needles, and told them as much -- I'm a fainter, and it really throws people off sometimes. When I got there, they were busy talking about diet tips and took their time taking my card and processing me despite there being nobody in the waiting room.Three ladies tried to find a vein and take my blood. They poked me a few times too just to see if they could hit paydirt, to no avail. When my eyes were rolling into the back of my head and fingers turned ice cold, they just told me I needed to relax. I apologized that they weren't able to find a vein (I don't know why I did this -- the Canadian-ness really came out) but they just ignored me. They switched me around in positions a few times, and then when they gave up, just left the room and told me I could go. They didn't check (as many people have before in the same situation) to make sure I could get up without fainting, and didn't say anything when I left. If I poked at a queasy, faint person's arms for a half hour and didn't get a result, I'd at least check to ensure they made it out the door safely. Going to that Dynacare was an awful experience. A few hours later, I recovered and made an appointment at Life Labs online. They too had trouble finding a vein, but the two practitioners there were very kind and gave me the option to come back another day instead. They took the time to explain why there might be an issue today specifically given my current medical condition. They also talked to me, trying to distract me, and eventually got the job done. They were SO NICE, and I told them as much. I will be taking all my blood-related business there in the future. The clinic itself is very nice and bright and clean as well, if that matters to you.

Understandably, issues about wait times are an issue for patients needing Fasting bloodwork done is…read moreunavoidable. The staff nevertheless are are very good and pleasant My issue is that I learned through my daughter that my lab results were sent to her fertility clinic aswell as my appropriate doctors for the second time in 2 years I reported this serious breach of trust the first time last year which resulted in no investigation or report of findings. I was in poor health and was unable to followup. Just recently, my three physicians received the results (which was confirmed) with my inquiry based on the requisitions. However, my daughter's fertility clinic also received my lab results. It is serious problem that MY results with personal information were mishandled and carelessly shared to a clinic based on my and my daughter's last name? Fortunately, the clinic brought this to my daughter's attention. I contacted LifeLabs again. Two times I was told the onis was on me to find out how this clinic received my results. This is not possible because I am not a patient there and they cannot devulge this information. After the first complaint the promised escalation and enquiry never happened and was blown off after the second attempt to get this looked into. It is infuriating that this happened, but the refusal to look into this by LiveLabs demonstrates a lack of interest in investigating and resolving how patients records are handled. How often does this situation occur and patients are unaware of the mishandling of private personal medical information? Mistakes happen, but the refusal on the part of LifeLabs to investigate and address this issue is egregious and irresponsible. A lawsuit is waiting to happen!

in my 20yrs going to the east mall life lab I am never seen the service drops drastically. Just…read moreimagine you have to wait 2hrs for service . They need to increase their staff, That is bullshit.Also they should be opening on saturday at 7.30am not 9am like the other lifelab. I hope the next time I go in they would improve

The reception staff were warm, friendly and efficient. My wait time was displayed clearly to me and…read morethe wait wasn't too long! The woman who drew my blood was also kind and professional. I would recommend this service to anyone and thank you.

Everyone was very nice. No hassles, very quick and painless. I had some anxiety about having a…read morecamera shoved down my throat and into my stomach, naturally. But I was put under for the entire procedure and remember nothing. I was a little surprised how little time you have to "recover" afterwards, but that's alright. I suppose there isn't a concern. Sedative used was propofol, in case you're wondering. Can't wait to come back here for a colonoscopy! (joking)

I had a gastroscope done today. My excellent experience started as soon as I spoke with the…read morereceptionist, Anicka. She answered all my questions/concerns and went above and beyond to book me an earlier appointment as I'm suffering with excruciating pain. Thank you Anicka for your care and compassion. Dr. Bernstein did the procedure and explained everything in detail. Thank you to all the staff at Don Valley endoscopy.

It was my first visit to Rosedale Radiology and my first x-ray and ultrasound ever!…read moreLocated by Sherbourne Station, the clinic is convenient for those heading here by subway. They open at 8:00 am so I was able to get everything done before work. You walk downstairs and there is a bright-lit waiting area. Upon arrival you are immediately greeted and asked for your referral document. It was only a short wait and I was asked to move to a second waiting area. It reminded me of a change room in a department store. Small rooms but everything was medical white. The woman directing me around was very friendly, polite, professional, and presented herself well. She told me which rooms to go to and everything was completely easy. Both technicians were friendly and thorough. This clinic is efficient and everything was done in no time! I had a great experience here!

Telling me to call my dr to get paperwork and then waving to me from an office to get off my phone…read more Please don't scold me. I'm an adult and I am also paying you cash out of pocket for this appointment. This place first impression isn't great.

sent my swabs on 24/9/19 and still no reply from accu-metrics.com…read more dont know who to contact about this? please help.

I waited 2 months called, was told they were behind for covid.. Sure no problem, waited a couple…read moreweeks called and was out on hold for several minutes. I was then told they would call me back. I got an email saying the serum for dna teating had run out due to covid... Weeks go by... No one called but i got an email saying they couldnt process the DNA after i called another 2 months later... So I call to get a refund, magically the 1 person that works dog dna answered. Total.of 4 montha since I sent it back... She said she emailed me before and told me they could process it.... Yea like an hour earlier.. They wanted to send me another swab and I told them no I want a refund as my dogs quality of life is quickly decreasing... I couldnt wait another few for the same run around. I literally almost missed my chance to ever know what kind of baby i adopted... Btw their results came in the day after my second companies results... Please see my 65 lb 100% shih tzu in the picture... Dont waste your time money or effort.

I've been using Dynacare Labs. near my home for decades and they've always been TERRIFIC…read more Had to go to this (different) location today to hand in a routine medical specimen: 1. Was told that my doctor had not given me the correct paperwork. Had to call my doctor's office, only to find out that the paperwork I submitted was accurate (AFTER the lady on the desk checked with her colleagues). WTF. 2. I asked if I had to pay for the test. She said "no", then asked a colleague who said "yes". Okaaaaay. 3. I handed her my card, assumed she was swiping it (couldn't see beneath the counter top), she handed me back my card and said I needed to pay. WHAT. I thought I just did. No, that's done by someone else. 4. Constant, incessant interruptions by her colleagues left me waiting and waiting and waiting. Finally, I had enough and suggested she focus on completing my transaction to which I received a mouthful and to which I responded accordingly. They need to train their front-line staff AND they need an additional person on the front desk. All I wanted to do was hand in a specimen and it took waaaaaay longer than it should have with a lot of aggro. Go to another Dynacare if you can. This place is atypical of Dynacare's usual high standards.

2401 Yonge Street, Toronto…read more I avoid getting blood work done at all costs. I'm a fainter, and have "blood from a stone" veins. However - EVERY time I have gone to Dynacare and had my blood taken by Cristina, the Lab Technician, whatever magic or needle sorcery she does - it's painless and over in seconds. And she has consistently taken it quickly and painlessly over the couple years I have gone, is always calm and pleasant, and puts me at ease telling me stories or jokes. Thank you Cristina for making my worst nightmare actually MORE than tolerable now : ) Lisa P

I debated whether or not I should be yelping about this place. I mean, it's an x-ray and…read moreultrasound office! Not a regular go-to for a yelper looking for a restaurant, coffee shop, or cool shopping experience. That said, I've been here twice, and both times, it was pretty straightforward. Receptionist was always clear about what I needed to do prior to my appointment (ex: fast 8 hours, no water after midnight). They know their stuff. Sonographer was very patient, and even pleasant to work with. Which is good since I was there for about 1.5 hours. Place was clean, not overly sterile. Location was conveniently close to Christie subway station. Yes, I would recommend this reliably good business to a friend or family member.

Very unfortunate front desk staff experience. My mother was being diagnosed with a medical issue…read moreand the technicians came to recognize her and treated hwr with great care. The front desk clerk refused a doctor requisition listed urgent despite knowing this was an ongoing medical concern. Triage is a key component of our medical system for a reason.