Understandably, issues about wait times are an issue for patients needing Fasting bloodwork done is unavoidable. The staff nevertheless are are very good and pleasant My issue is that I learned through my daughter that my lab results were sent to her fertility clinic aswell as my appropriate doctors for the second time in 2 years I reported this serious breach of trust the first time last year which resulted in no investigation or report of findings. I was in poor health and was unable to followup. Just recently, my three physicians received the results (which was confirmed) with my inquiry based on the requisitions. However, my daughter's fertility clinic also received my lab results. It is serious problem that MY results with personal information were mishandled and carelessly shared to a clinic based on my and my daughter's last name? Fortunately, the clinic brought this to my daughter's attention. I contacted LifeLabs again. Two times I was told the onis was on me to find out how this clinic received my results. This is not possible because I am not a patient there and they cannot devulge this information. After the first complaint the promised escalation and enquiry never happened and was blown off after the second attempt to get this looked into. It is infuriating that this happened, but the refusal to look into this by LiveLabs demonstrates a lack of interest in investigating and resolving how patients records are handled. How often does this situation occur and patients are unaware of the mishandling of private personal medical information? Mistakes happen, but the refusal on the part of LifeLabs to investigate and address this issue is egregious and irresponsible. A lawsuit is waiting to happen! read more

I just wanted to express my thankfulness for the Lifelabs in Ancaster, Ontario. My sister (wheelchair bound) had difficulty with giving blood. Genia was so kind, patient, caring and esp professional. My sisters veins are so small it's difficult to get blood. But Genia was so concerned for her welfare I so appreciate the staff in this office always so kind and caring. read more

Lifelab offices have been in hard work for too long and salute for hard working staff but the head office and IT sucks. Their IT has dropped the ball in every level. Security gone with their data breach! if you want to login you have to go through a Captcha that never works. if you want to complain about it you have to go through not working Captcha again. Such a disgrace in providing healthcare service in digital era that even password is replaced with voice recognition to make it more efficient specially as hard working lab workers are so hectic but the management and IT they let down all that effort. You will not getting secure by making impossible for patients to access their lab result and on the contrary the more difficult is for the actual patient to access, they become more vulnerable. read more

One of the worst companies one can think of dealing with or even collaborating with. I mean, who in the world would want to work there?. Clueless management with absolutely no idea about running an organization that is responsible and answerable to patients. The people working at these Blood testing centers are either inept or clueless about scheduling patients. I went to the site at Markham and Ellesmere this morning after booking an appointment a while back. I got somebody to draw my blood exactly 45 minutes after I checked in, and 35 minutes passed my scheduled appointment. Then I was told that I should tell them that I have an appointment?. Really?. I thought it was in their system when I booked the appointment. And how am I supposed to know I have to tell them if they don't ask. The notice board there clearly stated that it was an appointment- only centre, and yet, they kept taking people without an appointment. Who are the inept, clueless executives who run this organization?. Busy filling their pockets with stock, options and bonuses, I guess. It amazes me how these people get their jobs and actually hold on to it. This is the kind of Canadian experience they keep telling you that you don't have when you come to Canada. Remember that bs that they tell new immigrants?. ha! read more

Horrible service. Very upset to have waited one hour and twenty five minutes waiting in the bloodwork cabin at Orangeville Location. No body turned up to do the bloodwork. Finally left without bloodwork. Very frustrating. Website is very very unfriendly to log in for making appointment online. It gets locked up for no reason by displaying that multiple unsuccessful attempts. read more

Slow doesn't begin to describe what happens at Lifelabs at 14 College st. Glacial is more accurate and that's even when you have an appointment. It's been over an hour since I had an appointment and still waiting. read more

Had a scheduled appointment for 1:10pm at the LifeLabs location at 14 College St.. There were only 6 other people in waiting room when I arrived at 1pm. Check in went fairly smoothly, no issues or indications of any problems...until... Lady beside be approached staff to inquire why she was still waiting 45 minutes after her scheduled 12:15 appointment. Staff said they were behind, then couldn't find her paperwork. After about 5 minutes of 2 different staff searching thru papers behind the desk, she was then suddenly told she was next in line as soon as a room became available. I waited until 25 minutes past my scheduled appt. At 1:35pm I inquired what the holdup was for my appt ( I had been watching, and listening, to the arriving people ( approx 6) who arrived after me and knew all of them had scheduled appts after mine). All during this waiting there were walk-ins (those w/o appointments) who were told that the wait time was only 20 minutes. To my inquiry they first could not find my paperwork (hmm, interesting), then literally told me I must have forgotten to register, I told them they already have my paperwork & Health card. Lo, and behold, they "suddenly" found my paperwork and I was next in line. Funny how that works isn't it? During my wait, I listened as the Supervisor there constantly pulled the staff into the hallway outside the blood collection rooms, to tell them about changes to the prices they must charge for different tests, etc.. she had no regard for any of the people waiting to have blood drawn, all she was interested in was making sure the company got the money for the testing. before I left i spoke with this supervisor telling her she needed to show some customer service skills and take care of the clients first. If u must inform your staff of things like price changes, etc, have a staff meeting, in private. Or close the doors over the lunch hour and have your meeting then. read more

After receiving an email indicating that my COVID 19 test was available, the link to print it displayed an error message - test results not available - less than 24 hrs before my flight. Website said "we are having technical difficulties- sorry for the inconvenience " Forget about customer service. If you can get through, I was on hold for over an hour, and gave up. Totally unreliable, with non-existent customer service. Will never use any of their services again. read more

Do not drive or use the Queensway location in Mississauga as they have a paid parking onsite system however LifeLabs do not validate and you could be in their offices for up to 30 minutes for a walk-in vist read more

Log in is error prone. uncorrectable. No access to troubleshoot by phone. no reply to emailed complaint. Lab staff, while willing, were unable to help. Suggest using any alternative read more

Unfortunately I would not recommend the Life Labs at 688 Coxwell Ave. The staff were quite rude with patients and seemed very disorganized. The reception was unclear about how the line up worked. The person who took my blood was extremely abrupt, never said hello, just walked in and yelled at me to provide my name and date of birth. The worst experience I have ever had at a lab. read more

The life lab services are the worst one that I have ever seen in my life, they don't answer the phone. You need to call them and wait for more than one hour to talk with one of the customer service staff, and also after one month, you can't have access to your results. So you need to take the medical test again... I don't know how could I find their top levels managers to complain about too much inconvenience services which are really dissaponted. read more

I feel to cry. In all my life in Canada, I never waited on hold for a long as 45 minutes to get my pre-flight covid results. My God read more

Worst lab I have, ever been to. My Doctor had to call, me to see if i got the results. I registered online they, asked security questions. Like the city I, was married in and year I graduated. I went to Singh in, it said my answers were wrong. I know where I got married, and the year I graduated. This is the worst, customer service I have ever seen. read more

Horrible experience at lafelabs 340 college st Toronto,they lost blood report of my mother .My mom is almost 78 yrs old and she is under medication. read more

Horrible experience. I have used them for several years and forgave them when they allowed my personal information to be compromised. I stayed with them. Go for appointment today and try to view my results but do not have my visit number; which I have never needed in the past. In spite of having my email, cell number and my in person visit today, at no point t was I told that the process to access your results has changed. As a result I am waiting in queue for 20 plus minute. Unacceptable read more

They have the worst customer service support. I wish I could add a negative review. they keep loosing samples and don`t follow up. I don`t even trust their results. they should be banned in Canada. Better to look for the another lab to get you tests done. NEVER CHOOSE LIFE LAB read more

These guys are definitely part of the new wave of corporations that treat people like robots while simultaneously forcing you to listen to an automated message about how much they value you and how your call is "important" to them. When you call, expect to be faced with a myriad of automated options. When you finally select some on thing that leads to a real human, they let it ring for about 20 minutes and then disconnect you. These people obviously couldn't care any less. All they care about is keeping staff costs low and saving extra pennies by treating people like crap. And the worst part? I'll probably end up trying again because my health is at stake. read more

Lifelabs' front lines are fine. Most of the staff are kindly women showing some signs of overwork stress, but they're are nice and often very nice. BUT I take my business elsewhere when I can because Lifelabs makes it so damn hard to book. Their website is confusing in the extreme. You have to go in and out and around corners and retrace your steps, start processes again and.... In the autumn I tried using their online hold-my-spot service - JOKE. And god help you if you need to ask a question by phone. I had a question about dropping off a 24-hour urine collection. There's one SINGLE 1-877 phone line for all Ontario. I tried it twice yesterday, waiting 15 minutes before giving up. Today I stuck it through - someone picked up at 19 minutes. Nice woman answered my question. I mentioned the long wait - she apologized and offered to let me register my complaint. Care to guess how long I waited for the next person up the line? Ha! Shitty company employing nice people - apparently overworking them. Use an alternative lab until they get their infrastructure more user-friendly. read more

I did the Covid-19 home test given to me by the Canada Border Agency. What a nightmare. The most complicated, frustrating, convoluted system for anyone to cope with at home. It took hours to download necessary apps and register, absolute pain. Hope I never have to do it again. read more

Poor customer service at corporate level! Beware of LifeLab's online booking! You could get screwed. I mistakenly hit the sample pickup at home and got charged $160 (2X$80). I did not book a pickup and never used this service. I booked a lab visit and had my test done. The receptionist told me that I can call the corporation and have my $160 refunded. I called 1 833 598 4748 and got a customer service ticket # 539173. I have called 4 times to follow up and they always say I should call 1 833 598 4748 and when I say that's the same number I called, they act surprised. Then they transfer my call to the so called customer service department and no one picks up. I call again and again and explain everything with details, dates, order number, etc. Finally they say the same thing... that someone from accounting will call me to set up the refund. It has been 7 months now and still I haven't got a refund. read more

No customer service support. They say you can view the results online, but their online service doesn't work. I do NOT recommend them at all. read more

today, may 24, 2023 i went to the lifelabs i always go to , to drop off a stool sample. this test was not covered by ohip so i paid and had to wait over half an hour for the receipt. this time period was totally unacceptable. to wait half an hour for a receipt? the ineptitude and lack of concern for someone else's time was just not right. i will be looking for another location. read more

Crystal came to the house today to do my mom's lab work and she was so awesome. It's hard to get blood from her arm and she was an expert and so nice. I really hope she is the technician to come every time. Thank you Crystal, we look forward to seeing you again. Muguette Brouillard read more

when needing a Flyclear test, the site requires payment before finding out if they have availability to meet your needs - Red Flag #1 After I found out that they did not have availability, requested a refund, which takes 4 to 6 weeks - way too long in my opinion. Red flag #2 I've been trying to get that refund for 12 weeks (2 to 3 times their estimate), I can't get any answers and can't reach anybody that can tell me anything about the refund. Red flag #3. There are many other test solutions. Don't waste your time or money with LifeLabs. read more

I originally went to a Dynacare which is a few doors down from my doctor's office so I took my requisition on over and put on my super brave face. I don't do well with blood/needles, and told them as much -- I'm a fainter, and it really throws people off sometimes. When I got there, they were busy talking about diet tips and took their time taking my card and processing me despite there being nobody in the waiting room.Three ladies tried to find a vein and take my blood. They poked me a few times too just to see if they could hit paydirt, to no avail. When my eyes were rolling into the back of my head and fingers turned ice cold, they just told me I needed to relax. I apologized that they weren't able to find a vein (I don't know why I did this -- the Canadian-ness really came out) but they just ignored me. They switched me around in positions a few times, and then when they gave up, just left the room and told me I could go. They didn't check (as many people have before in the same situation) to make sure I could get up without fainting, and didn't say anything when I left. If I poked at a queasy, faint person's arms for a half hour and didn't get a result, I'd at least check to ensure they made it out the door safely. Going to that Dynacare was an awful experience. A few hours later, I recovered and made an appointment at Life Labs online. They too had trouble finding a vein, but the two practitioners there were very kind and gave me the option to come back another day instead. They took the time to explain why there might be an issue today specifically given my current medical condition. They also talked to me, trying to distract me, and eventually got the job done. They were SO NICE, and I told them as much. I will be taking all my blood-related business there in the future. The clinic itself is very nice and bright and clean as well, if that matters to you. read more

First thing this morning I waited for approximately an hour at LifeLabs in Perth Ontario for bloodwork only to be told that it could not be done because I "didn't have the necessary Contract Number." The technician gave me a card saying I must ring the telephone number on it to get this "Contract Number." So I drove home (round trip about an hour) and dialled the number on the card. After about forty five minutes of terrible music I spoke to someone who didn't know anything about this "Contract Number" but said I must ring their Contract Department. After about 30 minutes, I spoke to a person who explained that I would have to get the elusive Contract Number from my doctor. I duly contacted my doctor who patiently explained that the contract number needed was AC 688 AS SHOWN OPPOSITE THE WORDS "CONTRACT NUMBER" ON THE REQUISTION FORM I HAD SUBMITTED TO LIFELABS THIS MORNING Grrrrrrrrrrrrrrrrrrrrr! read more

Lifelabs in Orillia on Memorial Street has now gone to appointments only. I had to wait almost a week to re schedule. When I called the center the answering service message said "due to higher volume of calls we are terminating this call" Completely unbelievable poor customer service. Later a call to head office I was told I didn't need an appointment to do the test I required. Very disappointed with the customer service. Wish I could just avoid Lifelabs all together but for some reason they are the only 2 labs in town? read more

I have been visiting Life Labs on 1100 Sheppard Ave E at least twice a year for different tests for about 5 years, this is the best laboratory I have ever visited in Toronto. First of all laboratory itself is very nice, bright and very clean. Staffs are super friendly, always smiling, calm, well experienced and very helpful, unfortunately I don't know all the names but the one I had last time was Ms Forouz who was one of the best. I strongly recommend this Life Lab location read more

RoyalYork-Etobicoke blood & bio clinic is the worst I've been to yesterday. The greeting lady at the front door was condescending and arrogant. She called my wife & I "stupid". She's an eastern-european immigrant. Middle-aged, 5'7" tall, slightly auburn hair. Soeaks with a heavy accent. I will never go to lifelabs again and will tell my doctor & friends not to go there & not to refer patients there. A.S. read more

I am so sorry for this lab. I did not have appointment with them since 2018, when I wanted to book an appointment recently, the system did not send reset password link and I created the account AGAIN with that old username/email! It was really weird. It may because of that leak of the client's information in 2020! Anyway I lost the time booking. read more

They're quick to take your money but when you legitimately need a refund they won't even take your call until 6 weeks have passed.

Don't bother with this place if you don't have an appointment, otherwise you may be waiting for hours. Not very convenient when you have just come out of your doctor's with a test requisition. Staff wanders slowly about completely disinterested. I've never seen anything like it. This corporation is interested only in screwing the provincial government for the maximum amount of fees, and cares literally nothing about the patients it purportedly serves. Shameful. read more

Horrible. Tried to book a Covid travel test. You pay and they send a txt saying a pharmacist will call you. Well 4 days later no one calls. Call shoppers 3x on hold forever and can't get through. I'm in Ottawa so I've booked at the riverside travel clinic instead should have done that in the first place. Not ok to leave travelers in limo waiting to know if they have an appointment or not . I've requested a refund if I don't see it I'll dispute with visa .. read more

I went for blood work in Sault Ste. Marie the other day. This life lab near our Sault Area Hospital is very efficiently run. I was 5th in line. It only took 10 minutes to be seen. The nurse who took my sample also did the paperwork prior to drawing blood. The place is spotless. Very good care! Thank you. read more

The service is good but just so outdated that you need a physician requisition for every little test even if you're paying for it out of pocket. In the U.S. you don't require a Dr. requisition for most tests. That's so old school. read more

I am not sure why Lifelabs employes people whose English is not at the level that one would understand them, if the patient misunderstand what they are talking about or if the employees don't understand what the patients are asking them then this might have bad outcome. I know that we live in a country that language proficiency is not that important but at a medical lab this should not be the case. read more

The Lifelabs Carling Ave. location in Ottawa is beyond terrible. When I walked in there the other day for blood work, there was nobody at the front desk to check me in and I simply assumed that somebody would come out shortly. After waiting for a while, somebody did eventually come out from the back. When I inquired of that person why nobody was available at the front desk, she rudely repled that she is the only person at the lab and then just walked away.I had to fast for this blood test but given the unprofessional conduct by a Lifelabs employee with no apparent patient concern by Lifelabs , I left without getting a blood test. I noticed in the Lifelabs online corporate write up, how they claim to care about their patients but my experience was anything but that. Needless to say, I will never use the Lifelabs labs again. read more

They had me, my wife and children scheduled for asymptotic testing for Covid through the school. We waited in the cold during our time for over an hour only to be told that they would simply be closing and all the people scheduled for testing would have to come back. This was paid for by the region with our taxes. Great regulatory capture here when a company gets to use our money to harm us. Well done. read more

Although my experience with the staff was good. I witnessed one of staff being VERY RUDE to an elderly man. Then to another person the office was very busy , but the staff need its NEVER OK to raise your voice at a patient especially the ELDERLY. I was told her name is Stephanie I couldn't see her name tag from The London Rd in Sarnia office. read more