I went to Dynacare for a test. I met there a personnel called Regina. I will never forget this lady. She was so professional in every direction. She cared. I thanked her and I hope many people follow her example. Thankfully, A patient read more

We arrived in the afternoon when the wait was only 12 mins. My mom was at the end of the list, which shrank to 6 mins. After 20 mins, she was still at 6 mins at the end of the list! I checked with the receptionist. She forgot to process my mom's paperwork! The rooms were empty so my mom got in immediately after I spoke. Review 2025-208 read more

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I have tried to get hold of customer service regarding my frozen account. I've been on the phone for over an hour on several occasions with no contact. I have emailed as well with no reply. The customer line and email contact is a hoax. It doesn't exist. read more

They asking me to pay to get my own result Never going back again. nothing extraordinary on my result information which they are charging me. DON"T WASTE YOUR MONEY. Getting the results is a nightmare and there are better labs out there And ITS AMERICAN ---- !!! read more

If I could give ZERO stars I would. What a SCAM! Took my $500 willing but won't give me the results for my daughter because she can't verify her bank account. Terrible service when called. Rude and flippant. Contacting lawyer read more

i went to the Matheson location. People there are great. Problem is the hours wait. No matter when you go and even if you prebook (which is rarely available) you have to wait at least an hour in a packed waiting room. This is ridiculous. When I look at other locations wait times are the same unless you want to drive to Timbuktu. How is it possible you need to to wait one to two hours for a ONE minute service. This process needs to be reengineered. You won't see me there ever again! read more

So got the Dynacare pharmacogenetic testing for our son. The report is garbage DON"T WASTE YOUR MONEY. Getting the results is a nightmare and there are better labs out there that you don't need a dr's requisition. I spent hours and hours on the phone and could not get the results even though I was POA for health care for our son. What an absolute nightmare and terrible terrible report ... it provide so little and was $500 for the test took a second test for them to get enough dna and it took weeks to get results which again were of no use the reports are garbage. read more

I'm a regular client of Dynacare Oak Park in Oakville. The parking lot is spacious and free, which is a great convenience. The lab itself is clean, though often quite busy, likely because there are only one or two lab technicians at most managing both the front desk and blood tests. However, I'm fortunate to be served by Zahra, a highly professional and kind technician. She is exceptional at what she does and treats patients with professionalism, patience, and warmth. Five stars for Zahra--she's the best! read more

Been going to Dynacare with all my lab work and have always been greeted by their staff in a courteous and professional manner. I also like using their online app called "Dynacare - Net Check In" wherein you can see the current wait times to the specific Dynacare location you're interested. You can then check- in electronically to join the line. Be forewarned though that eventhough the "Estimated wait time" on the app says 0 mins., you still need to wait and in my case I have to wait for another 10 mins. I went today to get my blood test done and there were already 2 people ahead of me waiting in line outside the lab's entrance on top of the people waiting inside. Due to COVID-19 rules they only allow 5 people inside. But since I checked in electronically I was called first and managed to get ahead of the line. One of the lady complained to the staff on why I was called first eventhough they were the first in line. The staff told them that I have checked in online so technically I have already checked in ahead which makes perfect sense for me to be served first vs. the people who have been waiting in person. So if standing in a slow moving line drives you crazy, try using their check in app coz it will surely save you some time. read more

Dynacare - Medical Centers Near Me - Toronto, Ontario

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I will never go to a Dynacare lab again. I went back for my results and they tried to send me online and charge me $9.99 , for my results. Never ! read more

I have had bad experiences with Dynacare and to make it worse there are not conscious or caring of the customers.I had an issue with them and called was answered by Natasha customer care and she was so rude! They did not record two of my bloodtests results and I have to redo them because of their neglience and recklessness. read more

I have literally never had a worse customer experience. I paid close to $400 for testing and after several calls and a request to escalate which was denied I was told due to a glitch that no one can rectify I can never receive my results on their site or from their company. No offers for a refund or anything. Apparently it is in the fine print that you may never be able to access your results. I would go with literally any other company. read more

This is a review regarding the customer service I have experienced using Dynacare. When i spoke with someone on the phone in the customer service department, they assured me that this was an easy and efficient website. They also assured me that I have input all of my info correctly and when i go to sign in, it tells me that it does not recognize any of the info I'm inputting. Good luck calling to get any kind of help. You're easily on hold for 25 to 45 mins. And then you get disconnected. This is anything but efficient. We are extremely frustrated as we have already paid for the services and Dynacare Plus is a week late on their promise. We just want to know the sex and health of our baby. read more

I joined dynacare+ so I could get immediate access to my test results and regret the $10 investment. I could not login to my account because Dynacare made an error in my address when I went in for my test. Although I corrected that error the next time I went in, it was not recorded properly so I have no online access to those test results. I called customer service . After being on hold a long time I was told it could take up to 2 days for them to give me access to my report as correcting my address (their mistake) may be an IT issue. Going back to Lifelabs though the Dynacare office is convenient. read more

Extremely professional and efficient service. Friendly and you are never kept waiting for long even if they are busy - great system and terrific "needle whisperers - I've never felt a thing every visit. Even if you are not needle friendly like I am it is a pleasant experience all round for something I am not a fan of! read more

Rude staff, don't know how to work efficiently, worried more about there brakes instead. I was told 43 minutes of wait time when I checked in, but ended up waiting there for 87 minutes. When asked, "we are short if staff" It is the basic right of every patient to get the results of his or her tests and lab can't refuse it once they verify the identity of the patient. But this lab does not give u the results unless u pay them $10. I called there 1 800 number and spoke to a manager Jennifer J Ext 6705. She verified my identity but refused to email me my result. She said the only way for me to get the results was to pay them $10. She said even if I go the the location where I gave the sample, they would not give me my results without me paying them $10 to subscribe to their app. She said that the amount I paid was only for conducting the tests and did not include the charges for providing the patient with the results. Isn't it AMAZING!!!!! I usually go to Medical laboratories of Windsor. You can access and print ur results by logging on to their website for free. This time I made a stupid mistake and went to Dynacare. read more

Charge customers for services they cannot provide. When promising a refund it never arrives. Never answer email requests sent using the payed online account Dynacare plus. Calling means very long wait times, and almost no answer for any topic but account login concerns. Only thing they did correctly is charge my credit card, everything else is a failure. After 2 months of communication with them still waiting on a promised refund 5 weeks ago, confirmed by email but never received. Makes you wonder with all these mistakes and lies if the results they send to the doctor are correct or even yours. I would call again to ask where it is but not worth another 45 minutes of my time and receive only another promise that they never keep. read more

As a health care provider, this organization is a nightmare to me! I can never find someone to talk to about my faxed lab requisitions, regardless of the location I call. It's always a recording repeating the same message over and over, wasting my time. I think I'll just stop telling my clients to go there and stop faxing in lab requests. Enide N. (Home and Community Care Support Services) read more

Dynacare now requires a paid subscription to access results online. Now I have to wait until I see my doctor in 2 weeks instead of reading my results right now with my morning coffee. LifeLabs offers free access. Pretty easy choice...LifeLabs all the way! read more

Still waiting for result that I prepaid to have sent to me via their site I am registered at' . Still pending after 1 week. Nobody answeres my calls or emails. I am applying for a refund. read more

I was at the Dundas and Walkers line location in Burlington and had a very pleasant experience as I always do at this location, the staff was friendly and very helpful specially Suaded who was the technician who did the test for me, she was very friendly and professional in the way she did the work and I am very happy with her performance, Walid Gulli read more

STRONGLY advise against. I did a Harmony test on Dec 1. They tell you you will get the results in 5-10 days. We are now Dec 19 and I still don't have my results. 1. I cannot access them on their portal. They keep saying it is because they cannot verify my identity through interac verification. Either their system is down or we need to wait for new information to be uploaded, wo wait another 24h. 2. The team taking care of the portal is independent to their customer service team. Essentially they will constantly blame it on the other team and make you start all over again on every phone call. 3. Remember you are the customer and you paid for those tests. They won't tell or email you the results of the test even though you are the one paying for them. There are other good labs on the market who can do the Harmony test for you and will send you the results by email. Do not lose time and patience here. read more

I had the test on May 24 in Whitby but the lab misplaced or probably lost my blood . For that, I was not notified and my doctor did not get a report . They charged me for the PSA test but that payment record was also mis-posted to other patient. I re-took the test in September but the lab. billed me for the PSA test again which I already been paid in May. What a mess!! Why it took me four months to rectify this matter because when I went to see my doctor a couple weeks after for the test result, he told me my result was great ,only there was no PSA test result there. ( Because he was reading my test result last May 2021) . It prompted me into finding out what went wrong with my blood test .lol. read more

Can't get results or proper help. waiting well over the estimated time. every time we call we get a bit more information and still no results. so stressful. read more

the lab on Carling close to Bayshore is the worst. sirting and waiting to have my blood drawn for over 45 minutes after waiting almost an hour just to be seen. these people shuffle their feet and in no rush to serve their clients. they don't know what the heck they are doing read more

Impossible to reach them by phone to ask questions. Apparently we do not only have a nurse shortage but also a shortage of people that can pick up the phone and help customers. read more

My husband and I have blood work done every 3 months. On April 20th 2023 at 9:10 a.m. as per usual, I had a very efficient, very competent lady doing the picking and gathering and I never even felt the needle going in. I told her she should get a prize, a raise, a day off or at the very least, a bottle of wine for end of shift. We had a chuckle for sure. Thank you Sharon E.C. In all fairness to the other staff, we are always greeted very cordially and with dignity, no matter how busy the place is and it's often a zoo.The Renfrew Ontario clinic is a very well oiled machine and no doubt under appreciated...but not by this old girl. Cudos to all. read more

Excellent service. Great to be able to make an appointment ahead of time. Having the blood work done was totally painless -couldn't even feel the needle. read more

Avoid this place at all costs. This place is a scam. I went to get a PCR Test for my 79 y/o grandmother to travel back to her country. They promised to hand in the results in 48 hours and it's been four days and still haven't seen the results. She was not able to board her flight because DYNACARE did not submit the results on time. Now they won't assume any responsibility, nor refund for the test. Find a better place to get tested if you don't want to lose your flight and money. read more

I offended travel. I went Montreal location at 8560 Rue Saint Hubert for COVID TEST, on Aug. 18 2021. I paid for Covid test. NURSE was very rude. Her behavior was unacceptable. I canceled my appointment right way, and got my money back and make a appointment with medicexpert.ca. Staff was very nice. Covid test price is cheaper than Dynacare. medicexpert.ca charge $149 if you add promotion code 1610. I WILL NEVER RECOMMEND DYNACARE read more

Dynacare - Medical Centers Near Me - Toronto, Ontario

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The worst service I have ever seen. They never return your calls (always a recording) and they never answer emails you send them - NEVER! I am now questioning how good are the test results. Very unprofessional organization. My doctor is waiting for a lab result. It has been three weeks since the sample was taken. I am not renewing my subscription with them and I am taking my business elsewhere. read more

I was just oshawa clinic and had Sarah and was great in and out with in under 5 minutes from check in to check out always fast there Mikeal Tapley read more

I'm disgusted with this company !! Aftertrying to book online for 1hr with no luck, I placed 3calls totem. First 2 times "it got disconnected". Finally I got through, crying of course bc I needed cancer dection blood work. I'm already scared as it is. I asked her to kindly book me and she refused demanding I do it online. I told her 3 times that the site isn't working and she said " well I can't help you" and hung up on me!!! Wtf! You should be ashamed of yourselves read more

Went in and 3 clients before me. My name on the list was listed at 33 minutes. After 3 clients my name was off the list. Asked the tech. She apologized. So after just more than an hour I got served. Never have experienced such so moving service read more

Rude and unhelpful staff. Scheduling process online fails you. I had scheduled an appointment online. After arriving on time, checking in with front desk, waiting 40 min and being asked to sit on the blood collection stall I was asked for the confirmation code which I did not have. Then I was told I could maybe be seen as a walk in client later in the day. After going throughthe check in process and being seated on the blood collection stall they apparently were not available to assist me 40 min after my scheduled time because the confirmation code was not sent to me.On the other hand, I had no problem scheduling online, been assisted on time and in a friendly manner by lifelabs. read more

I was on hold to book an online home care appointment for doing some blood work. Was on hold for 1 hour and 45 minutes, and the message says to contact them via email. Contacted via email and it says to call their 1800-565-5721x3. It seems like there is no one to pick up the phone. read more

Decided to finally go to the lab to get my bloodwork and ECG done for my Dr appointment the following week. I was not looking forward to having this done because most tech's have problems finding my veins. I usually go to a lab where a certain tech works out of, however she is no longer there. I decided to go to Dynacare in Heartland. As soon as I entered, I was greeted in a welcoming manner by a gentleman named Gary. Gary made the checkin pleasant and quick, he advised that there might be a little wait and to have a seat and I will be attended to as soon as possible. My wait was not very long. I had applied a warm compress to my arm in order to elevate my veins. Well, when Gary drew my blood, I did not even notice, he engaged me in conversation and was finished in no time. I was then escorted to another room for an ECG and there I met Analyn, who was also quite friendly and knowledgeable. All in all this was a very good experience at the lab. I will return to this location in the future. read more

I met a very rude staff of Dynacare 3029 Carling Avenue today. After two hours waiting and observing in-ordered admission, I asked a staff how long do I have to wait. She returned my paper and card, saying that I could go!!!??? I contacted Dynacare customer service and requested a discussion. If Dynacare does not want to fire the employee, then a proper training should be given to the poorly trained staff. read more

not a great experience over all. the clincher is that they charge to see your results an annual subscription. other labs don't do this.

Service at the Kanata Eagleson Dynacare is appalling, although they say they take walk-in patients they have no process to process people. Being 10th in line and waiting 2.5 hours in line in the sun, then rain with no real expectation of getting the test done is crazy. My wife left. Do not waste your time with Dynacare. There are other better options. read more