Energy Design Solar of Eugene recently replaced a faulty inverter for our rooftop solar network…read more The quality of service, from the scheduling by Deb in the office, the visit by Jerry, the installer and tech (40 years experience in Solar) and the communication and explanation from the owner Vince, was remarkable. We highly recommend Energy Design in Eugene, for any of your solar installations or repairs. They understand the product, the marketplace, the new technologies available and the complexities of the systems. This made the entire process effortless from our end. Their attention to detail is second to none. We could not be more pleased with the pricing and service.

From the owner: Solar installation, electrical contracting, energy efficiency measures, ductless heatpumps, and…read moremuch more,

Immediate and excellent service with a solar panel disconnect. Called and they came that same day,…read moreand the repair was done thoroughly and professionally. Would only use Solar Assist for solar panel work on our home. Newt Lokken, way to run a business.

When we bought our house it had 15 year old solar panels on the roof and double hot water tanks in…read morethe basement that had been installed by Solar Assist. After 15 more years of our living here we decided to reroof and update the water heating system. In although the solar panels still worked they were due to be changed and the technology had changed substantially. We called Solar Assist to both remove the old panels and tanks and to help us decide on the best, most effective and efficient water heater for our family use. Brendan Reccommened a Heat pump water heater as our best option and helped get us with everything from placements, Eweb rebate, new Electrical outlet installation, top quality heat pump water heater installation-including strapping, and inspection scheduling. It was so easy and pleasant working with him and we are very happy with the result. I have a lot of confidence in this smart and ethical company. 5 stars.

Really great guy, Bill, running this business. I didn't go with him because I ended up getting…read morewhole house AC instead of the mini split system- but after getting bids from (almost) Everton town I would've gone with Climatize.

Climatize - period! This company and the owner, Bill Jerome…read moreare simply the best. We installed a new ductless system in our 35 year old home on the McKenzie River in August of last year. 5 ductless units that required a lot of specialized installation. This company was spot on with everything and their prices were the lowest of my 4 bids. But even if they hadn't been the lowest, I probably would have gone with them anyway, just because of the way Bill approaches his business. The installation was on time, on budget, and everything worked great. We could not have been more pleased. Three weeks later, our home burned to the ground in the Holiday Farm fire. Within days, Bill reached out to express his sympathy and concern - and he offered to refund the profit he made on our project because he didn't feel right profiting from an installation we weren't able to enjoy anymore. We were very appreciative of his offer, but declined. He did a great job and we felt that he deserved whatever profit he had earned. We didn't reconnect with Bill at all the next 6 months - we weren't even thinking about the loss of the ductless units anymore. Then, on March 15th - out of the blue - we received a letter, a heartfelt letter, from Bill about how he's been thinking about us and wanting to do something to help. The letter brought tears to our eyes. Along with the letter was a very generous check. He said that after running all his expenses on the project, he felt that the least he could do was to give us this gift. This was not asked for; not expected; not even imagined on our part. This is the kind of person we should all want to do business with. This goes beyond ethics or integrity or fairness. This was about caring. When's the last time you felt that a contractor who did work for you actually cared, truly cared. Call Bill. You won't regret it.

Needed a video doorbell installed. Rocky, the owner, wanted to train a new guy, which was fine…read more What was not fine was that they charged me for two people to do a one-person job. A few weeks later, when it stopped working (admittedly, it may or may not have been their fault; we had some other electrical issues), Rocky told me the trainee no longer worked for him, so "I will not be able to help you out." So I'm out $185 for labor, and no working doorbell.

From the owner: Residential, Commercial & Solar Electric Services…read more Established in 1983, Thornton Electric, Inc. is a locally owned electrical company serving the Eugene area. The owner, Rocky, has 45 years of professional electrical experience. We have built a reputation with integrity, professionalism and customer service that defines who we are today. Thornton Electric, Inc. offers commercial, industrial and residential services, including remodel and repair, panel upgrades and service, breakers, fuses, switches, outlets, ceiling fan installation, computer, TV and phone, spas and hot tubs, indoor and outdoor lighting, motion sensing lights and more. We take pride in being a local company with great customer service, and we appreciate every opportunity to help you with your electrical needs.

Great company to work with and great install. Saving money and no hassles. Very professional.read more

Update following the company's response:…read more I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment.