From our first visit to the showroom to the initial consultation in our home, through the ordering…read moreprocess, and finally the installation of our beautiful shades, VSC has been wonderful every step of the way. A special shout-out to Luka, who consulted with us in our home, prepared our estimate, and installed our shades this morning. He was professional, personable, knowledgeable, and a pleasure to work with. We highly recommend VSC!

VSC gets high marks for their professionalism and followup. Their warranties and service are first…read moreclass! I highly recommend them.

Danny and Hayden just left my house. While there are a few things still to finish, I was utterly…read moredelighted not only with the new film which will help keep my house from baking me during the hotter summers but also the service. They were polite, careful, cleaned up and were fun to have in my home. Danny was very thorough, pointing out a few quality issues which need to be taken care of, mostly minor manufacturing details. I am over the moon about the skylight shades which will make a HUGE difference in summer. And, I was so pleased with how well the view still delighted me with the 90 SPF film I am ordered more for the hottest room in the house, my office, which is were I spent most of my time when home. I am particularly pleased that the film has a slight silvery backing which adds additional privacy to my home. The previous owners had Budget do all their work, and luckily they still had the file. They did a great job of sorting out a logistically-challenging skylight in my foyer. The west-facing window, when it's done, is going to make a massive difference in the room heat on summer days. I can't wait to find out just how much. Very pleased with the quality and the value these changes will add, but also the difference in heating bills and overall comfort. Highly recommended.

We attended the recent home show last month and had a conversation with Budget Blinds regarding a…read moreblind we wanted to cover up an arched window high above the front door. Told the representative at this time what we wanted and scheduled a consultation at that time. Sales representative showed up as scheduled and I explained what we wanted. I was We wanted a shade that goes from the bottom up that was motorized. Was shown pictures of various types of fabrics to select from. Confirming what we discussed when booking the consultation would be quoted. We did NOT want a bar showing on top of the arch was made clear on two confirmations. Quote was submitted to which I accepted. The installer came this past Friday and sure enough, the product had a support bar from the top down (exposed at the break of the arch). When I questioned the installer, he said there was no way to hang this on the bottom to go up. I do understand that part. I assumed the sales representative (Linsey) would have reviewed that and confirmed that you will see a support bar in the window where the arch breaks. The installer also tracked mud in from his ladder and left that for us to clean up. When I reached our salesperson Monday morning, she offered to have him come back and clean up the mud. I informed her we did it that day and not going to leave mud on our new floors. I would suggest shopping around for customer service/knowledge and commitment to making customers happy. Demand clarity from them so it's not a "I'm sorry if I miscommunicated" or had a misunderstanding. Just speaking from my experience. Won't be using this franchise of Budget Blinds in Eugene/Springfield, OR. in the future.

Excellent service and very professional. Blind cleaning is not cheap, but when it comes to fabric…read moreblinds and shades, it is well worth it. Very careful about safety during this time of Covid. Wear masks and keep contact to a minimum. Highly recommend!

These folks did an outstanding job on my 10+ year old blinds. They are 2" wood look blinds. After…read morereplacing broken string - can't believe how long we lived with it, our blinds look brand new! They gave us a fair quote and earned every penny of it! Very easy to work with. Will definitely go back again.

Loren was superb. Customer Service skills went above and beyond what was expected. His knowledge…read morebase saved two seniors money and grief. Everyone who was asked questions responded in a helpful manner. Not ever as if they were "just collecting a paycheck." I just wish Jerry's was closer to our house.

Eugene location is great. Nice to go to a store that isn't pushing their 'house brand' at you on…read moreevery aisle. The employees can be aggressively helpful, which can wear thin. But on the day when you actually do need help, someone is always around.

Office furniture Eugene Ron Swanson went above and beyond…read moreto help us out, the service was professional, and outstanding. I would 100% recommend Ron and his company to anyone. Look no further. Thank you for all your help. Your the best!

Working with Ron and his associates was easy and painless. They were easy to work with and kept in…read morecontact throughout the process. Ron can get you anything related to his trade. Give INDOFF a call today.

We love our new wood floors! Purchase and installation was easy and perfect! We were greeted and…read moreasked what we had in mind. Imperial employee picked out several samples and explained the pro/cons of each. When we narrowed our selection down to three flooring types they sent us home with large samples to lay on our floor to compare and choose which one we liked best. The bathroom and laundry tile we picked was quite heavy and thick and we were not sure the floor could hold it. Imperial employee had us place a glass of water on the current floor and jump up and down to see if the water sloshed in the glass. It did not, so he came out to inspect the floor to make sure we had the proper support. We did and apparently the water glass trick indicates you probably have good support if the water does not move during vibration. They came and inspected anyway. The installers did a fabulous job and asked great questions. I love the reclaimed saw marks in the wood. I also like having wood and not a composite becauseI know that it will last. The installers gave a very slight gap under the trim for shrink/swell and we have had no buckling issues 2 years later. All of the trim work was done by another contractor that Imperial arranged for us as well as a plumber. The flooring by Imperial removed and replaced the cabinetry trim. The plumber was not very bright but the young apprentice with him was! The plumber said the flooring was too thick and the dishwasher would not fit back in. The young man pulled the dishwasher out and lowered the feet in the dishwasher and slid it in perfectly! The crews were clean and there was never any trash or material messes.

We purchased tile for three rooms in our new home from Imperial Floors, and had them perform the…read moreinstallation. The tile purchase experience was fine, and the staff very helpful. However, the company did not stand behind their installation work. Water from one of our showers would routinely leak out of the shower and on to the surrounding tile floor. Not being contractors, we assumed the issue had to do with the shower doors. We had our contractor out to review the situation, and discovered that when the tile was installed, the installer did not prepare the underlying surface correctly, and there was a high area in the middle of the shower that directed water to the outside of the shower, rather than to the drain. Imperial Floors refused to even look at the issue, stating we were outside of the warranty period. Clearly, this was an installation issue as was confirmed by our contractor. Our contractor was forced to remove the shower tile floor, and the underlying high spot, and have a different tile installer complete the installation. If Imperial Floors would have come to look at the issue it would have been clear, however the owner of Imperial Floors refused. This represents a complete lack of customer care. We would not use Imperial Floors again.

I am so pleased with my experience today. Isaiah and Rich were quick and professional. They were…read moreable to get me scheduled quickly. My blinds look fantastic. Price was affordable. Highly recommend.

Our blinds were awfully dirty and haven't been professionally cleaned in 5 years; they brought…read morethem back to life, our blinds nearly look brand new again! Quick turn-around, affordable price, detail oriented and thorough communication. We will be referring all of our friends and family to them!

I've gotten a lot of items from Jerry's drive thru lumber yard…read more Whatever I've gotten, lumber, stepping stones or stacking concrete blocks, the people there happily load them up for me. So if you need assistance, don't do without, go to Jerry's! An added plus is the area is neat and clean, just like the store!

Great service and support. Helpful staff and attention to details. I always find what I need and…read morethat is awesome.