I give River Roofing one star because the only good things that came out of working with them was 1) roof looks great 2) cleanup was sufficient and 3) it hasn't leaked so far with all the rain that's started in Eugene.
Communication with River Roofing was absolutely horrendous. After the initial estimate I booked the roof replacement, had a scheduled start date, and was told they'd contact me a day or two in advance to confirm. I was also assured that the whole replacement would only take about a week, that there may be a day or two lag time between tear off, shingle delivery, and installation. Day before the appointment came and I didn't hear from them. I called to make sure we were still on for tomorrow, and they tell me I am not scheduled for 3 weeks later. Confused and irritated I tell them I have emails with with Alan proving that he scheduled me for this start date, but apparently there was nothing they could do. I wasn't scheduled for the day I was told, and they couldn't make changes because they're completely booked. I was angry they screwed up my scheduling considering we've been waiting months to get the project started.
The roof gets torn off and covered with the protective felt lining, and a week goes by with no word from River Roofing. I send another email asking when the next steps will occur, and the next day (with no email response) I come home to boxes of shingles on my roof. Alright wonderful, finally things are moving again. Another several days goes by and still no sign that any installation has begun. I call River Roofing yet again to find out when they plan on being out here, and am told they are on a 7-10 day delay. Well they eventually showed up because when I came from work some days later, the roof had been started and Alan was still there cleaning up. He informs me the roof should be done in a day or two. Thank God, I just want this to be over. However, another week or so goes by and the roof is being done little by little, not done in a day or two.
The entire installation took 3 weeks total, not 1, and there was no communication to inform me of any changes or delays unless I contacted them. Additional note, any time I would call, no one at the office would be able to help me--I just kept being told I would get a call back, quite annoying. What good are the receptionists if they can't help with simple questions such as scheduling. My husband was very frustrated about the whole situation as well and left several messages, they didn't even bother to call him back at all.
Lastly, I felt very taken advantage of. Being a female, first time homeowner in my early 30s I definitely felt like I was thrown on the back burner, like they were going to just take their time, give my appointments away, and convince me there was nothing they could do about it, that they've never seen a summer like this before and there was just too many appointments booked. I had several people recommend River Roofing to me, I saw all their positive reviews online, and I thought their bid was fair. However when I got the final bill, I was charged almost $1000 more in labor and materials. I was able to get an explanation of the charges but they still ended up being overpriced, unfortunately that's what you agree to when you sign the contract.
I just pray that this roof holds up for the next 5 years so I don't have to deal with River Roofing ever again. read more