Super sad.. my hubby and I have been obsessed with Dutch Bros since it opened in Gilroy. We stopped by to grab a drink before grocery shopping. We usually like to try new drinks with every visit since there's so many to choose from. I ordered a dirty soda with soft top and he ordered a surprise me rebel. All was well until the dirty soda was over flowing. I guess it usually happens when it has soft top. No problem, hubby handed drink over to girl who was helping us and she was very helpful and cleaned the drink off for us. We were shocked and saddened to hear when another girl making the drinks, and who wasn't even helping us started saying how disgusting the sodas are and stated something along the way of, "who the f orders those anyways." Basically being rude and mean for no reason again, since she wasn't even helping us. Overall, most employees are sweet and kind but this last visit did make a negative impact. read more

I can see why this specific Dutch Bros has such low ratings. The reviews are right about the wait. Oh.my.god. We waited for an hour in the drive-through to get our drinks. The guy in the SUV behind us honked several times because of the long wait, and there was a car who drove to the side instead of coming around to join the line. The line was super long. There's only one person taking the orders in the drive-through line. It must be hard for the people working there. There was also lots of people walking up to order as well. Service was okay. Not as friendly as the other locations that I've been to. The drink itself was good. I got my usual Electric Blue Lemonade with Popping Blue Raz Boba while my boyfriend got the Peach Black Tea. His was refreshing and had a nice peach flavor while mine is sweet and tart. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Gilroy, California

I placed a mobile order at Dutch Bros Coffee 40 minutes in advance, thinking that would be more than enough time. When I arrived, it was not ready. The teen at the window told me "a few minutes" but seemed far more focused on chatting with friends in line than actually checking on my order or giving a realistic timeframe. Those "few minutes" turned into another 18 minute wait. So I ended up waiting nearly an hour total for something I ordered well ahead of time. That completely defeats the purpose of mobile ordering. If you cannot handle mobile orders, stop accepting them. The drink itself was good, which is the only reason this is not a one star review, but the service and lack of urgency were frustrating and unprofessional. read more

A lot of people are complaining about slow lines but it's a brand new spot and you can see a super long line when you show up. Why complain? The staff was friendly, the coffee was great as I have come to expect from Dutch Bros. Worth a visit. read more

Friendly service. They got a good system going for their drive thru, as we didn't have to wait too long on a Sunday. I usually get a Cocomo minus the coconut plus banana. That's my go-to when I want something milky. Today I was craving a fruity energy drink. I tried the Electric Berry Rebel and I was immediately OBSESSED! I wish I would've gotten a large. My husband liked his blended fruit punch rebel too with the candy straw. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Gilroy, California

If this would have been our first experience at Dutch Bros it would have been our last! We placed a mobile order and given a 5:01 pick up. We arrived just before it to find a huge line just to check in, took me 30 minutes just to get to the window. Meanwhile drive thru is moving along and people who just walk up and order get orders quickly. When I get to the window she tells me it's going to be at least another half hour. I asked how that was possible since walk ups got orders quickly. She told me we are doing mobile orders first which was not the case. She then said I could cancel my order online and do walk up or cancel it all together without a care for the fact at this point almost forty minutes. We finally get our order I take it to the car even knowing based on appearance they were wrong. They weren't just wrong they were bad. I would have taken them back but didn't want to wait any longer and knew it would be another thirty plus minutes to fix as I had witnessed that while watching others return their orders. We will jot go back to the Gilroy location (sadly closest to us) we love dutch bros but not this one!!! read more

Dutch Bros Coffee - Terrible! - Juice Bars & Smoothies Near Me - Gilroy, California

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This is one of the most chaotic unorganized location of all the Dutch Bros we have utilized. Employees are either shortages or just plain old lack of skill set or slow to the task. Stay away from this location and go next door to Starbucks read more

Literally always mess up on my drinks , I ordered a Dutch soda. She messed up and said she fixed it and STLL gave me a regular water Dutch instead of the soda. Not even joking I've gone about 5 times and every time they redid my drink it was wrong again. Nothing like Hollister Dutch bros I'd rather do the drive read more

All previous reviews are valid when it comes to service and preordering drinks on the app and it not being ready once you arrive to the location. I preordered drinks on the app thinking it would be quick and ready once I arrived, but I had to wait an additional 20 minutes. There was no one in line at the window once I arrived and the lady said my drinks would be out shortly. But once people started to come and order at the window I noticed that their names were being called out before mines and drinks were ready yet I was there first--so I knew something was up. I went up to the window and my drinks were already done sitting on their rack yet I was never called! Wtf? If I didn't go up to the window again, who knows when they would've called my name. This basically defeats the purpose of preordering on their app if people who order at the window are getting their drinks first before me. And once I got my drink you can tell it has been sitting cuz the caramel was all settled at the bottom already. They def need to work on this preordering app situation/service! read more

Dutch Bros Coffee - Golden Eagle - Juice Bars & Smoothies Near Me - Gilroy, California

I've visited twice this week. The drive through was SLOW. Even though there were only about 8 cars in line. It was MUCH longer by the time I left. The second time I parked and ordered at the window. The employee there was fantastic and very personable which I appreciated. The window did feel faster to me. The drinks were good. Very standard for a Dutch Bros location. I'll be back but hopefully everyone will have tried it by then and the line will be shorter. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Gilroy, California

Jasmine is the best line buster ever! Very sweet and had the menu memorized and super easy to talk too... dare I say she deserves a raise!!! First best experience at Dutch bros in Gilroy because of those two! I got the annihilator (recommended by jasmine) and it was delicious. 10/10 spot. Let me not forget to mention Rafael! Who was also really kind and sweet while attending my friends and I! I believe he said he was on bar but he was also really great! read more

I really wanted to like Dutch Bros, but I'm still not sure it's for me. The line was quite long, and it took a while for our walk-up order to be taken, around 7-8 minutes just to put in four drinks. It seemed like the drive-thru orders were getting priority, so ours took a bit longer to come out. The drinks themselves were very sweet and didn't have much of a caffeine kick. This was my second visit in years, and while the staff were friendly, I think I'll wait a while before trying again, unless my sister really insists or cries for one. read more

Dutch Bros has been a favorite of mine for a while so wanted to try the newest one out - seems like we weren't alone. The line was about 30 minutes long, the staff were not as friendly as the ones at other locations, but coffee was great, as usual. Would probably avoid this location due to how long the line is and the staff not being as friendly. read more

Dutch Bros Coffee - iced mocha and sugar free vanilla latte with protein milk - Juice Bars & Smoothies Near Me - Gilroy, California

As a big fan of Dutch Bros, I had to swing by this location on a Saturday, and wow, so did everyone else in town apparently. The drive thru line was backed up like crazy, and the walk up counter wasn't much better. Ended up waiting about 45 minutes total, which is a lot longer than I'd usually wait for my coffee fix. The crew was friendly, but definitely overwhelmed. Service was slower than I'm used to at Dutch, though I'll chalk that up to how slammed they were. I probably wouldn't wait that long again, but I'm excited to come back once the hype dies down a bit. read more

I've always heard good things about Dutch bros so hearing that they opened one close enough where I don't have to drive an hour away, I just had to make that drive. The line was pretty long, but honestly it was going pretty fast. I got the golden eagle with the pumping soft top, it's just perfect with the right amount of sweetness, the lemonades were also good and refreshing. Service was also good, the girl that attended me was patient and also gave me some good information and benefits of downloading the app. I definitely have to come back to try their other flavors. read more

Dutch Bros Coffee - Gold eagle with pumpkin soft top - Juice Bars & Smoothies Near Me - Gilroy, California

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Not sure where the disconnect is. For this particular location. Don't know if it's at the boy level. Don't know if it's at the management level or possibly the ownership level. I will say this that at this location, even though the employees are very courteous. The Service is extremely extremely slow. When ordering two regular drinks, it should not take 30 Minutes. The other observation is that they provide emphasis on the Service in the drive-through. Five customers gets serviced in the drive-through, while one customer in the window. We love Dutch Bros and will continue to come Dutch Bros but we always have a planned to stick around for at least 45 minutes. Just for coffee and drinks. So if you come to the location in Gilroy on 10th St., be prepared to wait for your coffee. read more

I love my neighborhood Dutch Bros. The staff are always so friendly and appreciative of your business. The drinks are delicioussssss. read more

We usually come here to get our order on the way back home from Monterrey. Was on the phone with my wife while she picked up our order and a guy with braces was playing around and just had to be the one to give the drinks even though a different girl was the one helping my wife. He ended up spilling the drink and it got all over my wife's uggs. Literally ridiculous that it even happened as she was already being helped . Happened around 7:53-8:00 PM on 04/01. I'm all for having fun at work but now I either have to get her UGGS cleaned or buy her a new pair. read more

Preordered 20 mins ahead. When I came to pick it up. They have not made it yet. Will not come back. Too much ice and so water-ish. Taste bad. read more

Dutch Bros Coffee - Ordered large annihilator. A lot of ice. So water-ish. - Juice Bars & Smoothies Near Me - Gilroy, California

Outdoor music is Way to loud can't hear the orders when being called out. Drinks are always perfect read more

Dutch Bros Coffee - Kicker! - Juice Bars & Smoothies Near Me - Gilroy, California

No. Go to the Holister location this place is so slow. I waited over 45 mins and others were doing the same. The thing is if the drink was fresh I wouldn't have cared because honestly I was waiting I didn't mind but my drink was melted it was obviously sitting for a while and they wouldn't let us ask if the drinks were ready either. I just feel like they should have better service and or allow us to cancel and get our money back. read more

Drive threw wasn't busy at the time. Service was great and the person recommended there new flavors of the month. The drink where good and always having music on. read more

The customer service was so good that I wanted to redownload Yelp so that the employees get recognized. I am not a local and it was my second time in this location. I came back because of having such a great experience on my first time. I appreciated how genuinely kind everyone I interacted with was and both times, my drink tasted amazing! My drink was made faster than I expected but tastes great. If I find myself in Gilroy again, I'll make sure to stop by here. read more

the line was super short when we went on a tuesday night. however, my drink (iced cookie latte) came out with no soft top or sprinkles, which I know it's supposed to have:( this location is new though so I understand the employees are all new and still learning. i'll come back when they're more used to the groove read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Gilroy, California

The worst Dutch location ,waited 40mins for two drinks guy got our order wrong ,No receipt n he didn't know how to scan our app for our points !!! I been to manny other locations la Mirada ,West Covina ,Baldwin park n great fast costumer service !! read more

Omg I love Dutch bros but please open a second location in Gilroy because your line is INSUFFERABLE I can't imagine how much business your losing everyday because people just can't. Open a second location. I'm gonna buy stock lol read more

Not the locations fault I'm sure, but if you order ahead on the app you cannot cancel the order. I ordered three drinks and when the pickup time appeared it was almost a half hour later. I could not wait that long and the line was too long to talk to anyone. You can't call the location either. So just a heads up. read more

i wish i can give 0 star. drinks are bad, workers are slow, they don't care.. even when u order online, they don't finish ur drink until like AN HOUR LATER and they don't care.. they just make u wait at the window and they don't greet you, they just watch u suffer. PLEASE DO NOT COME HERE read more

I came back for their seasonal cookie butter blend, which I think is their best drink ever, but unfortunately they were sold out. The sales associate, Matt, recommended a different seasonal drink and unfortunately I didn't like it. However, he was very accommodating and I was able to choose a different drink. I really appreciated his kindness and customer service. He made driving from SJ worth it. read more

I perfectly understand that many people say this is a new store and that's why things are taking so long but that is no excuse. That is precisely why staff are trained days in advance to provide good service. For that very reason, it is a place that doesnt have a lobby or lounge place where you can relax unlike Starbucks; it is meant to be a quick-service spot. That, in my humble opinion, is what it is. read more

The staff keeps the drive through lines moving pretty fast, and any amount of wait is worth it for the drinks. It's also in an area around everything fast food, so if you wanna get some food for your road trip it's super easy too. read more

Dutch Bros Coffee - menu - Juice Bars & Smoothies Near Me - Gilroy, California

If you do a mobile order, make sure you double check your drink before walking away! My drink was completely wrong except for maybe the flavor who knows I didn't get to try it. I just knew it wasn't what I ordered because I have made the order before and the drinks looked entirely different. Usually, I get a banana bread latte with dark chocolate, extra sweet with whip and some sort of topping when I received my drink there was drizzle around the cup no whipped cream and the drink didn't even remotely resemble the same color as it usually does when I order it. Whoever is working in the morning. They really need to get on them about quality because no one's reading the order details they are just rushing. read more

Dutch Bros Coffee - Drink that honestly tastes so bad I don't wanna finish it; nothing like what it's supposed to be - Juice Bars & Smoothies Near Me - Gilroy, California

Drive-thru looked busy, as usual, so we decided to park and go up. We waited a whole hour, and our drinks were bland. No apologies, no upgrade to a bigger size for the wait time or even a free snack, nothing. Owner needs to hire more workers. Would never come back to this location again. Worst of it all, people who went up and complained about the wait instantly got their drinks, even though they had just ordered about 15 minutes before. Not okay. read more

I don't ever recommend anyone coming to this Dutch Bros if I can give it 0 stars I would. They have horrible customer service, they don't read back your order so when they get the drink wrong and we asked to remake them they are all upset. I always try to give them the benefit of the doubt but every time I go there, there's always something wrong with my order. I don't recommend anyone going to this location! read more

This is the worst Dutch I have gone to. I understand it is new but the employees are always rude, never make the drinks to standard, the wait times are 45 minutes in the drive through, and if you place a mobile order it will take just as long. On top of that every time I order the same drink it takes different and they give you additude if you ask to have it remade. Definitely recommend the Modesto or Manteca Dutch if you are out that way this one definitely needs more work read more

The Wait is insane! There is no way coffee for like 7 cars should take 40 minutes. I was seriously considering driving through the bushes to leave. The music playing is really loud and horrible!. Most of the Staff seem to have an attitude. I'm not familiar with the menu so was surprised that there were more options advertised as you pull forward after ordering. My drink was really not worth the wait. This was my 2nd attempt of enjoying coffee here. There will not be a 3rd. read more

First, I'm grateful to have a Dutch Bros in Gilroy. However, this is the most poorly run store I have experienced. 20+ minutes with only 8 cars in front of you is excessive. The employees do not seem happy to be working here and are not dressed appropriately. It's just overall a frustrating experiencing. read more

Thank you Clint for helping us a few minutes ago, by bringing my and my son's drinks out to the car!! read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Gilroy, California

Good coffee, friendly staff, but they got overwhelmed with customers. We had ordered 5 drinks and it took 30minutes.

Drinks are alright but not worth the one-hour wait. location has been open for two months yet efficiency has not improved. Go somewhere else or make it at home. read more

Dutch Bros Coffee - Drive thru line. - Juice Bars & Smoothies Near Me - Gilroy, California