Overall, I try to avoid getting my 2 Toyotas and Ford worked on at Durango Motor Company. The first time I had a new FOB ordered and when I took into to get it programed, it took them an hour, and after they drained the battery, to figure out that the FOB was bad. Took 2 hours to get 1 FOB programmed. The second time I brought my Ford in for warranty work on my new transmission after it started to leak. They said they did the work, but it continued to leak. I ended up having to drive it 7 hours to a different Toyota Dealer in Denver to get it fixed... turns out that the paint on the bolts wasn't even cracked, meaning they never did the work in the first place. The 3rd time involved getting a simple oil change done with a scheduled appointment time for my 2017 Toyota 4Runner... they let it sit outside the checkin bay for 45 minutes before I took the key back and left. My advice, if you like your car, go somewhere else... either to a good shop in town or a dealer out of town. read more

My wife and I bought a Toyota Certified 2016 Tacoma from Durango Motor Company on 8/13/18 and I have nothing but good things to say about this dealership. First off, we got an amazing deal on this used truck. We had the pleasure of doing business with Travis Dorzok (internet sales) . He made our buying experience hassle free and super easy. He was very responsive and forthright to my emails and questions. I had to travel 400+ miles to pick up the truck. They overnighted the paperwork we needed to fill out and I was able to take it on the plane to the dealership. When I arrived at the airport, Travis picked me up in my soon to be new truck. We drove to the dealership and I was ready to hit the road home in less than 30 minutes. I had a wonderful experience at Durango Motor Company and would seriously consider doing business here again. Update: I'm having to jump through hoops in order to get my truck registered in NM. First I was told that that the title clerk at Durango forgot to send "power of attorney" paperwork only after sitting in the DMV for over an hour. Come to find out they did send it, but forgot to sign it. So now I have to go back into the DMV and have them send it back to Durango..... WARNING!! Make (double) sure Durango has their "ducks in a row" when it comes to the paperwork. read more

5 hours and 7 minutes of waiting, with a kid I might add, to get 6 new tires put in my dually and I had an appointment - it's not like I was a walk in or something. They made a couple of excuses - wheels were seized on, they couldn't put my 1 ton truck on a lift so they had to use a jack on each wheel etc. That adds 10 minutes tops... The job should have taken two hours but it took five. They told me three times over a two hour period that it would only be another 25 minutes. Even the employees thought it was ridiculous. I don't know what they were doing but they weren't working on my tires so they're either incompetent or lying. You decide. I'll give every other tire shop in the surrounding area a try before I go back to Durango Motor Company. read more

I had a great experience with these folks. Cassie was great, in helping me find the best vehicle! read more

Durango Motor Company - Car Dealers Near Me - Durango, Colorado

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I personally love this new business model of car sales. I don't feel like I have a target on my back and the sales staff seem much more at ease in general. It made for a much more pleasant experience that I was prepared for. I worked with Roy and he was a total sweetheart!! read more

I brought my 2019 Toyota RAV4 in for a known problem with a roof leak at the roof rack mount, which I explained to Durango Motor Company upon drop-off. This problem with RAV4s has been well documented so the technicians should be well aware of the issue and were only asked to provide pricing for repair. I was told that they could repair the issue by replacing the entire roof rack system for $2,300 or they could seal/gasket the holes for $900. I said no thank you and they handed me a bill for $142 for unneeded diagnostics and doing absolutely nothing to address the roof leak issue. Thanks Durango Motor Company. read more

I had a really incredible experiences both times that I've been to Durango Motor Company. The mechanics and helpful, the sales individuals are kind, from beginning to end I had a great experience and would recommend to anyone. This is where you want to purchase your next car. read more

9/6/19 EDIT: 9 months after bringing up the car issues, the car has finally been repaired. However, I will not be changing my star review. The way we were treated by DMC for 9 months was incredibly unprofessional. Within 12 hours of posting my original review, we were contacted by DMC to take this review down or change it. It's almost humorous how quickly DMC responded to a negative review, before even beginning to work on the car, when we were ignored for 9 months, causing the car to go into transmission failure. I co-signed a car last November and have had nothing but issues since. The car began to show issues shortly after purchasing, and despite the multiple attempts to communicate with DMC , we were ignored. When we were spoken to, we were told it was "fine" and to "not worry". When we brought up the fact that the model was under a recall list, we were told we didn't qualify and again not to worry. When the car began to display clear transmission failure, which was what the recall was about, we were told again "not to worry". Now the car is in 100% transmission failure and is undrivable. We were forced to rent are car out of pocket for a day before DMC supplied us with a rental. We also have had to take time off work to fix this issue, and a trip out of state was cancelled due to this failure. We are out over $200 for issues that are covered under our terms and service with DMC. Immediately after posting this review, I will be contacting the Better Business Burea to report this unprofessional behavior and how they handled our situation, resulting in unnecessary distress and fees read more

Working with Conan, John, and Paul made my frustrating car shopping experience less stressful. Paul, was able to get the biggest trade-in for my car, and Conan worked with me for a few weeks to help me get a car that fit my needs. They didn't pressure me to buy a car right away, they addressed and took care of my concerns, and they were available for my schedule. read more

OMG ! I was so impressed by this Kia service center ! I was there about 2 hours ! Free Wi-FI ! Had cold bottles of water! About 3 pm they made popcorn!! The smell was comfort ! Went and got popcorn and next to that is a soda fountain!! Wonderful service personnel!! They had to order part for me , but will back for that after my vacation!!! They got my service for my Kia car next time read more

I purchased a car from this company and have had nothing but issues with the AC system from the start. Had the compressor replaced and them the hvac sensor "went Bad" They will not stand behind their work or the inspection when I bought the vehicle. Took a month to get in to look at and was told it would be $1,000 to fix. Repair associate was completely disengaged and seemed completely disinterested that I had continued issues from a vehicle purchased from them. I would recommend staying as far away from this company as possible. There customer service and approach is despicable. read more

My husband and I went into DMC to look at Ford Lincoln. We had been in before and spoke with Anthony. We weren't ready to buy at that time. We received a call from Anthony about a month later to see if he could help locate a car for us. No pressure! When we went back in to the dealership Anthony was busy helping another customer so Seth helped us until Anthony was available. They don't work on commission they work as a team. Great business plan! We ended up with the Lincoln MKX. Love it! Big thanks to Anthony, Seth and William! read more

I went today with my girlfriend to Durango Motor Company. She went there to buy a used Kia Soul. I must say, I was very impressed with the entire experience. It was easy, comfortable, and there were no high-pressure sales tactics. I should say that I've spent a lot of time in car dealerships selling car insurance to new car owners. I've seen all the tricks, and many resemble murder interrogations. This was nothing like that very typical car-buying experience. The price was the price. There was no haggling, and they didn't ask what they could do to earn her business today. In fact, they pretty much had her business before she even walked in the door. They pre-approved her for the loan, and they estimated what her trade-in vehicle was worth, answered all her questions, and followed up without being pushy. When she walked in the door, it was mostly just going through the formality of the test drive, the final appraisal of the trade-in, and the paperwork. It was easy and painless, and we were out of there in about an hour and a half. I had no idea buying a car could be such a pleasant process. I recommend Durango Motor Company without hesitation. read more

Only if you're desperate, like giving away money and being tortured for years at a minimum! NEVER again will I even talk to them about a car. They literally cost me more than the car is worth (Lemon), 3 times over. Not kidding in the least; I can show you the receipts. read more

A BIG shout out to Brendon Tacke and the team at Durango Value Auto Sales! I dislike car shopping and even more dislike the entire purchasing process. My past experiences with purchasing a car have been dealing with salesman who do not listen, who are not genuine and are clearly only looking to sell a car. Then the negotiation and financing has always been extremely long and painful. I was very lucky to find Brendon. He was very genuine, he listened, he was patient, he took time to answer any question I had and most importantly he was HONEST. Because of all these values he immediately earned my trust. Then Noland and Mike were very diligent and fast to help secure our financing. It was the best car buying experience I've ever had. Thanks to Brendon, Noland and Mike I am now the proud owner of a beautiful 2012 Toyota Camry. read more

This place was hands down amazing! I don't even live in Colorado yet Cohen and team made the entire purchasing and delivery process more smooth than even the local dealers could have! This dealership is 7hrs from me but the way they treated me, the deals they offered, and the service they provided made it feel like we had been neighbors for years. Honestly I didn't even think it would work to buy a car from an out of state dealer without ever seeing it in person yet turns out it was the easiest and best offer I had. Cohen was awesome and Travis was a huge help to him, getting the car to me all the way down in Arizona! Can't say enough good stuff about these guys and this company, thank you so much for all the help in getting us in our new Odyssey! read more

They "forgot" to collect city tax from us, it was $800 to get tags for our van, it should have been in damn financing! The worse part is that I had to call then 3 times and was always told I would get a call back, when I did after the third attempt I was left a voicemail stating there is nothing they can do! I know a lot of people in the area and some other salespeople around and trust me I spread the word that they are not worth going to. So the GM called us and apologized for the mistake, they sent us a check to pay for the taxes that we had to pay out of pocket. Thank you for correcting the mistake and resolving the issue. It shows that you really want 100% satisfaction from your customers. read more

We left California to spend Thanksgiving with my sister and her husband. On the way cruise control stopped working and the drivetrain warning came on. Took the car to Durango Motor at 7 am Friday. Amber saw me right away by 8 I had a diagnosis and by noon it was fixed. NO this is not fake news. Wow what unexpected help. THANK YOU, thank you, thank you read more

They were very helpful and courteous. We explained our desire and parameters in purchasing another vehicle from them and they did a pretty good job on doing what we asked for. Travis was easy to work with and not pushy. We spent most of the day with him. Two thumbs UP! read more

This place is great. We were traveling from Texas when my F250 started making a strange sound. I had just had it serviced before our trip so I was confident everything would be OK. I called Durango Ford and described my problem. They said it was most likely a fuel filter that was causing the noise. It should have been replaced at my last service but was overlooked by my dealer. Anyway, Jake in the service department had me in and out of there in 45 minutes and I was able to get back to the RV Park in time for evening cocktails. Thanks ya'll for excellent service! read more

This complaint applies to the Value Auto Division of the company. I was interested in buying a 2004 Toyota Avalon from Durango Value Auto. However, when I got it inspected by my mechanic there were several major issues with the car that were not mentioned. To list the major three: the car was in a front end collision, the catalytic converter was damaged (mechanic said it looked like someone tried to steal it), the right inner tie rod is worn and needs replacement which is a safety issue(you could lose steering). There were several other issues too. I tried to negotiate with Cadence and his manager but they wouldn't negotiate the price.The Manager de-emphasize these issues stating "the car is still in good condition for a 20 year old car" and "the mechanic is likely looking for way to make money". I especially didn't appreciate the manager's comments, so I calmly told them thank you for your time but I cannot by the car for the price considering the condition of some of the components. I do not believe they followed their values listed on their website such as " The Value of Honesty and Integrity" as they said it was inspected by their mechanics and they did not see anything wrong with the car. If they did negotiate then we would've had a different outcome. Thank you for taking the time to read. read more

I've had nothing but great experiences with Durango Motor Company! After buying my truck in April there was a problem with the battery. When I called in about the warranty of the battery, Chuck was more than happy to take a look. He even met me on his day off! Chuck replaced my battery and sent me on my way leaving me with peace of mind and full confidence in the service. Thanks again Durango Motor Company! read more

My experience started out great working with Sales Agent Tim Schrag. Great guy to work with and he was very helpful to help me find an AWD SUV. I looked at lots of options to find what I really wanted and found it in a used 2016 Toyota Highlander. I'm not crazy about the "there is no negotiating because this is our lowest price", because we all know that's not true, but finding a good used Highlander that's a newer model is difficult because there aren't many in the area. I didn't want to take my business to the Denver area and nothing was found in Farmington. The process was smooth sailing at that point and nothing but positive for me, and reason for a star at all, was because of Tim. Once we determined the Highlander was going to be the one we went with I told Tim I was using my own bank; excellent APR and he said that was not a problem at all. All the dealership had to do was fill out a form, fax it to my bank, and they'd have the money wired in 24 hours. Finance Manager Adriana Shepherd brought all of that to a screeching hault. She dragged out the process and said my bank didn't have the right paperwork, which was a lie. She used every method in the book of nightmare car buying experience tactics possible. She tried to tell me they could get me an APR in the 2-3% range, without knowing my credit score or anything other than my bank APR and how much vehicle I could afford (a good 10k more than I was spending or wanted to spend). She tried poking around to get me into a lease, no thank you. She tried telling me they'd hold the keys until the money was wired, but still sell me the car, no thank you. I explained I wasn't buying a car unless I got to leave it. Then, of course, after an hour of the back and forth where she'd go talk to some manager and then lie to my face, she said she needed a certain document....which she was already holding in her hand and had all along. I was fed up! At that point General Sales Manager Nate Monroe came over and tried to throw Adriana under the bus saying she was new and she didn't know what she was doing. I could tell she was NOT new and knew exactly what she was doing to try and make more money (i.e. use their financing). He said she should have never offered a lease when I clearly wanted to buy. I was not thrilled that a manager above her was also being dirty about this process. I had no trust in the dealership. All the while our sales agent was very nice and tried to smooth things over. Then Nate said all we had to do was sign the document Adriana had hsd in her possession since 5 minutes into the paperwork process and we'd basically almost be done and could leave with the vehicle! I was FURIOUS. My husband was FURIOUS. I told Nate that the games their dealership played were disgusting and you don't treat people like that and we left. Of course we would have been long gone by then, like Adriana implied, if we'd just use their financing. Fast forward to later that evening General Manager Tom Ondrako called me to ask what happened. I told him the whole story and he hoped I'd still buy the car and go through him entirely for the process. I kindly declined. He said he would hold a meeting the next day to address what happened because that should have never happened, according to their "dealership values" and I agreed, but unfortunately it did. I have since bought a used 2018 Highlander from True Auto Deals/New Country here in Durango and couldn't be happier with the amazing level of customer service! Go there, or anywhere else, and avoid all frustration and deception that DMC has to offer. read more

I am a long time customer of DMC, and have always had the best service! Annie and Phil helped me find and purchase a new Mustang yesterday. The one I wanted was rare and hard to find, but they pulled it off and I am a very happy customer! Jonathan has some fun new accessories on order and I look forward to working with him again too! He has always gone above and beyond! I love this team! read more

Jake in the Services and Parts Center was an absolute prince. My 2016 Rav 4 hybrid had a blow out on the 160 and he found matching tires for me and for a great price super quick. Less than 15 minutes and I was out! Super nice, called me back on some questions I had in 30 minutes and made an annoying situation 100 times better! Great job and thanks Jake! read more

PLEASE READ..If you are thinking of taking you vehicle to get fixed at Durango Motor Company you need to know this fact. The service department is paid on commission, yes you read that right. So you need to question every single charge as they tried to RIP ME OFF in the worst way. If you talk with Josh or Mike you will be ripped off. I took my truck in for a o2 sensor, Josh told me I should replace BOTH of my o2 sensors because the computer cant tell which one is not working so I said to Josh why would I need to replace a perfectly good working part? Josh told me the computer can not tell which one is bad so you replace them both and that is complete total LIES. He said that because he's paid on commission thats why. The total price he gave me was over 1100 dollars to fix the issue. So I went on Rock Auto and the Toyota o2 sensor is 149 delivered, Josh wanted to charge me 340 for the o2 sensor so that is over a 100% mark up and looks good for Josh's commission check. Then Josh told me it would be 2 hours of labor. So I googled "how long to change a o2 sensor on a 2012 Tundra, Toyota said its take all of 10 min to change the o2 sensor and 10 min to program the computer and I should be charged 1/2 a hour of labor..That would of been fair the right thing to do, but since Josh gets paid on commission he wanted 340 for each o2 sensor so over 700 dollars and 2 hours of labor yes 2 hours. Why ? Because the more he can rip you off the more he can make. I said I cant believe what you are trying to charge me and Josh then said if you dont like it come pick up your truck ..so I did..I ordered the part for 149 and changed it myself its a plug and one screw and it really take less than 10 min and I saved myself over 1000 dollar that Durango Motor wanted to rip me off for..So if you want to take your vehicle to DMC after reading this one, thats not very smart but if you do ask if they are paid on commission and know the parts will be marked up well over 100% and you will get RIP OFF just like they tried to do to me and I cant imagine how many clients they have done the same thing to..Good Luck and if you ask for Mike the manager he will laugh at you and will do nothing. read more

Great Customer Service, Beijan got me into a car quickly and i couldn't be happier with the laid back no pressure process. ( Plus there is ice cream )Definitely grateful i took my business to DMC. read more

There is a reason why this dealership has fewer stars than others. For starters while I was in the dealership waiting I saw firsthand how sales staff led by manager, India D, literally laugh at and fleece customers who purchase from them. Complete disrespect was shown while talking about two separate customers who had purchased vehicles from them earlier that day. Based on India's comments I think she guided them to a successful bait and switch strategy in a very dishonest manner. This manager should not be leading any staff much less have any position of trust in a business. Terrible! On the repair/service side be sure and take all of you personal possessions out of the car before turning it over to them or things will go "missing". My advice is to both buy a vehicle elsewhere and have it serviced elsewhere. read more

We had a great experience leasing our Sorento from Josh and Travis from the Kia dealership leg of Durango Motor Company. We had a bit of a hold up in the finance department but I think that was just because they are so busy. i would not hesitate to do business with them again and recommend them to any friends and family. read more

Absolute worst customer service ever! Terrible service. Went in for debt repair came home with a Broken sunroof. Didn't even get it registered before the engine blew. read more

Durango Motor Company - Car Dealers Near Me - Durango, Colorado

Called on a truck at noon, Sent me a virtual show of the truck in question. I was told it was available, I made an appointment to see the truck was told if there were any changes to the status I would be promptly informed. Got off a little late but still showed. Thinking all was well. Went and looked at the truck decided I wanted it. Put a hold on it, came home put my truck for sale online had a offer on my truck within an hour. Made arrangements for the seller to meet me after work on Saturday to pick it up. Got a very short call on Saturday from the dealership with no explanation telling me the truck sold and my hold money would be refunded. Not understanding I called the gentleman that I had made arrangements with to purchase my truck to explain what had happened. Not being able to get ahold of him due to him driving through the mountains on a 5 hour drive, and not being able to contact him until I got off work he was very disappointed to find out what I had to tell him. To ease his pain I gave him a $100 bill to pay for fuel. Then had to go to the dealership and ask for my hold money because it had not been refunded. I just feel this is bad business. I have heard many good things about this dealership. I just don't see it read more

This place today, as well as in the past, has always been very nice great customer service. Great job. Love that they offer a free wash with The Works Service package. Thank you again guys. read more

I appreciate the time you took to track me down, call me, and try to resolve the issue, but as mentioned in our telephone conversation, I am by now back on the road continuing our USA tour and in Kentucky headed for Tenneessee. I am pleased that this incident came to light and that there is a contingiency plan for people like me in place now so nobody else gets turned away. The mark of a solid business is not in whether or not mistakes were made, invariably they will be made, but how the business handles those mistakes. While it's too late to change my situation, should I ever find myself in Durango needing service for my Ford again, I would at least give you another chance. Thank you for calling. Bill read more

Let me start by saying, the sales people are nice and knowledgeable but that's where it stops. We have lived in Durango since 1979 and we have always tried to keep our business local but unfortunately we do not wish to spend thousands of dollars more just to say we purchased here in Durango. That being said, Durango Motors say they have a "no hassle" price but sadly, their price was $2,911 more for almost the identical car that we found online at Mountain States Toyota! I had no idea we were paying so much for the same car until the manager came in and offered $4,400 below my trade in value. This raised suspicion, so after consulting other dealers we realized Durango Motors was way overpriced and found a true "no hassle" dealer. I'm sorry DMC but I'm not willing to give up $7,311 to keep my business local, I'll make the trip to Denver! As far as their online service I have one word, awful. Of the 3 cars we were interested in, 1 had been sold 6 months earlier (according to the sales person) and the other 2 had been sold the day before. Hmm, suspect at best. By the way, you may be thinking we were looking for a very expensive car but we weren't. We purchased a Rav4 limited. So buyer beware and once again, a Durango business trying to take advantage of a local...shame on you Durango Motor Co. read more

While traveling through the area, I needed to take my Prius in for an oil change. The service advisors were all friendly. The price was outstanding (Compared to where I live)! Was a little disappointed they forgot to wash the car after they had finished (I had requested it when I made the appointment), but they then took care of washing the car, but not drying it--oh well. Had to come back the next day with a Bluetooth issue, and was very impressed the guy spent half an hour helping me figure it out! Thank you! read more

We are not fans of buying new vehicles. Hate the process, hate the pressurized sales environment of most car dealerships. We recently made the decision that it was time to replace our tow vehicle. We had decided after research than a FordF150 would suit our needs. We met with Scott Perry and Zach at Durango Motor Company. They listened to our needs, found an appropriate truck, and we walked out the door with a truck/price/service that worked for us. The low key approach made us feel relaxed, able to take our time and search out the right fit for our needs without feeling pressured. Truly appreciate Scott, Zach and the Ford team that made the buying as stress free as possible. We are happy with our experience and our purchase. Lora and Doug Fults, Durango, CO read more

The absolute worst buying experience of my life. From messed up paper work to taking four months to be able to get my plates . And poor preparation if a used truck . To missing belongings when work done on the truck read more

This review had originally been a scathing complaint about a particular aspect of the purchasing process at this dealership. Dan, the General Manager took the time to call me and discuss the issue and determine the cause and best solution for the problem. Dan then went far above and beyond to make it right, more than I had expected. For anyone thinking about buying a car in Durango or the surrounding area, I can now in good conscience give this dealership a big thumbs up. read more

Nothing but good things to say about the experience of buying my new 4Runner. From the beginning, Martin Smiedt was a wealth of knowledge and was patient with all my questions and multiple test drives, even with my wife. Martin found the vehicle I wanted and had it delivered to DMC quickly and we closed the deal the next day. There were a couple accessories that needed to be added and they managed to get me in quickly and provided a loaner while the work was being done. I look forward to having all my service completed at DMC and to a long relationship. read more

The Sales Manager at Durango Motor Company responded to my disgruntled review immediately and made a huge effort to correct the error. The Toyota Manager came to my home and installed a GPS, could not have been more helpful. I would recommend DMC to my friends and family as they do provide excellent customer service even when things go wrong. I love the Prius and could not ask for more from management, except maybe getting my CD's back I left in my trade in... read more