I just wanted to share a quick positive experience I had with Mountain Auto Care, even though they ultimately weren't able to service my car. After our check engine light came on, we called and spoke with Cameron. I explained what had happened, and he let me know that unfortunately they were getting ready to be closed for the next couple of days and likely wouldn't be able to service our car until early the following week. Even with that, he suggested we still stop by if we could. He said he could at least scan the car, see what was going on, and hopefully give us some direction. About 15 minutes later, we showed up and Cameron scanned the car for us. He confirmed that we were dealing with a cylinder 1 misfire (P0301), wrote down the code for us, and gave us some advice on how to diagnose the issue, figure out what was causing it, and hopefully get ourselves back on the road. What stood out to me was that he was genuinely willing to help even though he knew he probably wasn't going to get the business. He was getting ready to close within the next 30-40 minutes, but still took the time to talk with us and point us in the right direction. We ultimately had to handle the repair ourselves, but Cameron's willingness to help when he didn't have to was absolutely worth mentioning. Sometimes it's the small interactions that make you remember a business, and this was definitely one of them. Thanks, Cameron, for taking the time to help us out! read more

Mountain Auto Care - Cameron's business card he wrote on for our engine code issue - Auto Repair Near Me - Durango, Colorado

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Broke down on Mothers Day and AAA towed us to Mountain Auto. They were able to diagnose and have the truck back to us in two days which we greatly appreciated as we are just traveling through. read more

I had my truck towed in not knowing why it quit running. They ran it and checked it out and finally found that the fuel pump was running intermittently running so the symptoms were intermittent. But they persisted and found the problem and fixed my truck! read more

They charged me $685 to replace a wiring connector on the camshaft position sensor. I would hate to think what they would have charged if it were something more involved. Edit: Phil called in response to my review. See the attached invoice. I had already replaced the camshaft position sensor (a ten minute job), which was new. This did not resolve the code, which indicated the connection was intermittent. I had tested the connector with a multimeter, which indicated there was a bad connection at the connector. This was communicated to the service manager when I dropped off the vehicle. The technician stated that there was a broken tab on the camshaft position sensor, and they replaced the brand new part I had just installed. See the attached photo. That the tab could be broken without being filed off is highly suspect. It's a durable part. That the relatively fragile connector was damaged is more credible. In my opinion, as stated to the service manager, it was obviously the part that needed to be replaced. They replaced the connector, which again, I had communicated was the likely issue. They claim to have paid $110 for this part that I can purchase at Napa for $26. So in summary, I paid $685 to have them swap out a $26 connector. I can only conclude they're either dishonest or incompetent. Edit 2: Well Phil, now you're just outright lying. You did not show me the new camshaft position sensor you removed and replaced. Your technician did not perform any diagnostics, and ignored the diagnostic information I provided to you in advance. He just started swapping parts, AND overcharging for the time spent. Even if the sensor needed to be replaced, a $40 part that takes ten minutes to install, to charge me $685 is absurd. read more

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Had a problem in my garage. One call set up them accepting a tow. Checked out my car same day, gave me a quote, fixed it by 9:30 the next morning. Can't do any better than that. Also this is typical of their service based on my previous experience. read more

Needed a tow for an engine coolant issue. Mountain Auto got me right in and was able to diagnose that my water pump was the problem. It was replaced and the coolant system was checked and I have my truck back. Thanks for the quality service and quick response! read more

Terrible and rude service... on the website it asks what you need done I told them oil pan and back light,I waited 2weeks they charged me 80 bucks to tell me what I already knew...they didn't have the light ready either. At least tell me you checked over the rest of the engine and top off the fluids if your going to do nothing and tell me what I already new.... They got mad at me said I wanted free work done I told them no... don't charge me and tell me what I already know... they said checking over the engine would take to much time... gave me my keys rudely and they parked my car like three blocks away around a corner where I couldn't see it... I went to jiffy lube told me the whole engine check being to long was bs and they topped off my fluids free of charge. But mountain auto has terrible service I'm never going there again and best believe I've told other people to not go there either read more

The one thing I will give Mountain Auto Care without a doubt is their transparency. Start to end every mechanic I talked to was very fair making clear differentiations between what R&M was 100% necessary/not. Pricing is a bit on the higher end, customer service was great, very informative as well. I'm from Texas so I thought I was getting ripped off with my catalytic converter quote, all it took was asking and the mechanic took time to explain the taxes (or laws) that make them more expensive in certain states. All in all, solid experience. read more

Great service from Brad and staff! I will be back for my automotive needs! Brad really worked with me in getting my brake job done.

These guys really rock! Getting an appointment was very easy and quick. I needed new brakes, and they had the parts and quickly completed installing the brakes in a very timely manner that they estimated. They also did a full-service inspection that was very helpful, there was no pressure. I will be back. read more

On Vacation and we needed an Oil change before our 12 hour drive home.... Called and Ed answered and was great about getting us in the next morning early and getting us out so we could get on the highway... Professional and friendly shop... If I lived local I wouldn't go anywhere else.... Plus Ed and one of his Employees are Vets, So again thank you for your service!! read more

Wife had a wonderful experience for just an oil change!

I recently moved to Durango and was wondering where I was going to take my C5 corvette. I was reluctant to take it to Chevrolet, and it turns out they no longer repair 'their own vehicles' that are 10 years or older. Fine by me since Corvettes may as well be made by a different company. Anyway, through a series of phone calls, I was referred to Mountain Auto Care. From the moment I spoke to Don on the phone, and later Ed, I was very pleased with their knowledge, professionalism, and honesty. They were polite and listened to what I had to say concerning why I was bringing the car in, and understood where to look for problems. They also kept me informed about the progress and made recommendations. Plus, they got the work done in a reasonable amount of time and their pricing is fair. Also, they went out of their way to pick me up and bring me back when I ended up having to get additional parts and bring the car back in a week later. This was very kind of them considering how busy they are. Overall, I am grateful to know such auto professionals exist here, and will definitely be bringing my car back the next time it needs service. read more

Mountain Auto Care - MtnAutoCare - Auto Repair Near Me - Durango, Colorado

While traveling in Durango, up from the DFW Metroplex in Texas, our new Chevrolet Silverado started showing the malfunction light. the Chevrolet dealer ran the codes for us and discovered 4 different codes, 3 of which were related to the trailer braking system (we are pulling our 24 ft travel trailer). The Chevrolet dealer could not work on our truck for two week, due to the volume of repairs in their shop. We called our dealer in Texas who suggested we do a hard reset by disconnecting the battery, which I was unable to do. Phil, with Mountain Auto Care took us right in, and performed the rest, correcting the problem. He would not take payment for his work! great guy who helped us in our time of need! This shop is awesome and we can't thank them enough! read more

Thank you for letting us know that the squealing was gravel in our brake pads and not the pads themselves. In and out in 5 minutes and on our way back home to Boulder. Us city folk now know about gravel roads and rocks in your brakes. read more

It's all about customer service, right? This crew fit us in a day after calling for an oil change. What can you say about an oil change? Not much, but Dan (Dave?) took the time to do a once-over on our honda pilot, just to make sure. We were heading out on the durango train ride early that morning. I dropped the car off with a key and a note with our phone number, and got a call back after the long day that we could come pick it up. Struck up a conversation once we arrived (20 minutes after their closing time) and got the assurance we'd have no trouble with the rest of our trip (back to Iowa) and tips on our next day's travel to mesa verde. Friendly, courteous, helpful and kind. Again, just an oil change, but customer service is what makes or breaks a place. Mountain Auto repair is tops in my book. read more

These people won't be seeing my business again. I had a squeal in my engine, and battery problems. They said my alternator belt was loose due to poor threading on my power steering bracket. They gave me an estimate of over $1,000 depending on how many components they would need to re-thread. I tested the belts myself and didn't believe them. All of this AFTER they charged me over $100 for the diagnosis. I took it somewhere else for a second opinion. For less than $40, they found out my alternator had smoked ball bearings, and fixed the squeal, battery problems, and found and fixed a bad ignition wire for $300. As far as I can tell, they overcharge and mis-diagnose. I won't even wash my car there anymore. I don't know which conclusion would be worse, they're either dishonest or severely bad at their jobs. read more

I got stranded in Durango CO with a coolant leak about half way through a 3300 mile road trip with the family. I have AAA basic coverage and they recommended Mountain Mechanical. These guys were nice enough to fit me in on a late Monday morning. The longest part of the fix was waiting on a part from the Chrysler dealer ship (took over 3 hours to get to Mountain). Don't know why chrysler could not get the part there quicker, but Mountain fixed my vehicle within ~1 hour after receiving the part and I was on my way. Great service and friendly. Here's another tip. Don't buy chrysler products. On a 2010 caravan (~96,000 miles), I've already had to replace: -4 wheel bearings (back wheel bearings went at ~70k miles) -brake calipers on all 4 wheels. -coolant hose ("Y" section failed). read more

Had my car towed to his place on a Sat morning to let the engine thaw in his garage. We were pretty lucky the car was okay and really glad to have found someone like Keith to help us out. Thanks, Keith. Keep up the good work! read more

These guys were a life saver. Our rear brake lights and blinkers malfunctioned on our SUV a day before we were set to drive 1,000 miles home. Ed got us in for a look, found the problem and fixed it in an hour. Great service. Fair price. Kind folks. Highly recommended. read more

I've worked as a tech at Mtn and at other shops in Durango . These are good guys who are honest, and good at what they do. Prices tend to be a little higher than some other shops, but they stand behind their work. Ed's a great diagnostician. If no body else can figure out what's causing your problem, he probably can. read more

Great work here. The entire staff here is super friendly. Knowledgeable. Will take care of the customer. Don and his crew take care of my entire families cars. Busy so call ASAP. read more

Our car's transmission broke down about a 14 hour drive from our home in Austin, Texas. We were so utterly vulnerable, it would have been ridiculously easy to take advantage of us. At the recommendation of the owner of the cabin where we were staying, we took our car to Mountain Mechanical and put ourselves in their hands. The result was a great experience. I cannot properly express how wonderful these people are. They fixed our car for way under their initial estimate. They communicated well and frequently. And their work was impeccable. I left Durango grateful to have found this supremely competent, honest, and approachable garage. It's a true gem up in the Rockies. read more

I was from out of state and had issues with my Suburban starting. They helped me out with fitting me in while I was in Durango for a day. Had to replace the fuel pump and it works great! Great, friendly and honest. read more

My engine was smoking and leaking oil. When I took it to Mountain Mechanical to have it fixed, they told me that the leak was coming from the head gasket, which needed replacing. They quoted me $3,000 or so, including having other parts replaced once the engine was pulled out, and said it would take a week and a half. I searched on the internet, and found that the average cost of replacing a head gasket is about $1,000 nationwide, and so decided to have it done somewhere else. They took all day to have everything put back together, and then charged me $300 for doing nothing to it. I then took it to the dealer in town, and was told that it was not the head gasket, but just an oil cylinder that was leaking. They repaired it for me for $250 in less than a day. Moral of the story: although the guys at Mountain Mechanical were very friendly, they were clearly trying to take advantage of me, perhaps because of my young age. I would not recommend the shop to anyone. read more

While on our wonderful vacation at Vallecito Lake our Ford Explorer starting overheating so badly we had to stop. Thankfully we called Mountain Auto Care and talked to Don, the owner. He said he could work us in tomorrow. This was great knowing most car repair shops have appointments, especially in the summer. We dropped the car off right when they opened. Ed, the office manager and master mechanic, called and explained what needed to be replaced and the cost, but said they needed to do a pressure test to be sure they were no other leaks. My husband and I were impressed with Ed calling back before he said they would be done and explaining that there was another leak and he would need to have the Explorer till tomorrow. Ed also went the extra mile and helped us with a car rental and a getting a ride to the rental car company. As we waited, Mike M the technician that worked on our car, even asked if we would like to see the parts he replaced. Ed shared that Mike had worked for the Ford dealership for 4 years before coming to Mountain Auto Care. How wonderful to know we had such an expert working on our vehicle. Needless to say, we picked up our car the next day, we paid exactly the price we were quoted and they even finished it early! Thank you, Mountain Auto Care for your excellent service and going above and beyond for us. We made it home, 450 miles across the hot desert, with our SUV running beautifully! read more

Needed a repair on Saturday as we were stranded with a faulty fuel pump on vacation (happened Friday mid-day). Chevy dealership told us nothing could be done until Tuesday). Two other places could not do it until Monday. Dave saved the day. Maybe we paid a bit more (parts and labor) than I would have paid for back home, but they did it quickly and on a Saturday no less so I expected to pay more. They were friendly and seem to run an honest operation. read more

Really great guys! I've taken my car in twice so far and will definitely use them as my regular mechanic. They are very friendly and both times have been able to get my car back in great shape the same day I brought it in. Excellent service all around. read more