Needed a tow for an engine coolant issue. Mountain Auto got me right in and was able to diagnose…read morethat my water pump was the problem. It was replaced and the coolant system was checked and I have my truck back. Thanks for the quality service and quick response!

Broke down on Mothers Day and AAA towed us to Mountain Auto. They were able to diagnose and have…read morethe truck back to us in two days which we greatly appreciated as we are just traveling through.

So after driving a very low profile car after a rain storm, we managed to hit a rock on the under…read morecarriage and did damage. Called around and many places were weeks out. Tripps got us in the next day, did a very thorough diagnosis and corrected the issues. Fair pricing and very knowledgeable. Would certainly go back.

worst service ever, had to take my car to another mechanic, plus the guy's a fuckin pedo. save…read moreyourself the trouble and go elsewhere

Steve is a very professional mechanic he went above and beyond fixing my car! He was very…read moreaffordable and his resources are unlimited he got the parts and now I'm back on the road!!! thank you CATS transmissions!!!!!

I needed my car fixed and Cats is the only one that walked me through the process of fixing it…read more They let me know from beginning to end on what it will take to get it done. They fixed it fast and at a great price. Excellent customer service, excellent work and ellent price I highly recommend them

Traveling in Colorado with a 2018 F250 diesel. Was having a wheel bearing issue. McNeals found I…read morehave two bad wheels and completed the work all in the same day. The two technicians, John and Joseph were extraordinarily competent. Mr McNeal, the owner, knows his business and is a straight shooter. Business has been around for 75 years. They know what they are doing. My repairs were extensive but their pricing was fair, especially the labor.

While traveling cross country (Oregon to Florida), we were approaching Durango, CO when our Ford…read moreF-350 AC became intermittent. We called half-dozen auto repair shops there, all of which were booked 3 weeks out! We finally called McNeal's Auto Center, and owner John worked us in the next morning at 8am. We had tickets for the Durango-Silverton Narrow Gauge RR train ride. Employee Joseph offered to give me a ride to the train station after I dropped off the truck, and then to drop it back there after they fixed it. This was incredible customer support in a day and age when it's so hard to find. I'm sure McNeal's was booked like the rest of them, but he made time for us. We are so grateful. Please go see McNeal's Auto Center when you need repairs!

I've been here twice, they always got me right in and had my SUV ready when they said they would…read more My bill today was $100.00 under the estimate. They could have charged the full amount, but they were honest

Bob went above and beyond to help us get back on the road after our car broke down mid-road trip…read more Friendly, professional service at a very fair rate. 100% recommend.

I was traveling across the country in my 2021 Ford Transit and my transmission went out. These guys…read morewere the only shop willing to get me in asap and help me out. They swapped in out in a day and moved it outside so I could stay in it one more night while they buttoned things up and programmed it in the morning. Good people and good experience overall.

I've been taking my cars here for almost 12 years and have always been very satisfied. Everybody…read morewas very helpful. I pretty much always dealt with the same person who was always very nice and extremely helpful. Recently, the owner's wife took over.The last time I called, I asked to speak to the person who usually helps me and she refused. I asked if I could leave a message and have him call me back. She asked what I needed. I explained to her that I wanted to find out about parts I might need and an estimate for work. She told me I would have to bring the car in then they would fix it. I told her again that I would like to know first exactly what parts I need and I would like an estimate. She said they don't do that anymore. I told her that I've always been able to find out what parts I need and how much it was gonna cost. I asked if she could just please have him call me back. And again she said we don't do that anymore. Then she VERY rudely said: "He works for me; he doesn't work for you." And she hung up on me! I won't be going back there anymore. Last time I was in there, she was yelling at a Customer on the phone and hung up on them as well. She's gonna cause that business to go right down the toilet.

As always they took care of my Jeep. Cooling fan and motor went and the radiator cap needed…read morereplacing after driving it there on a Friday afternoon with the radiator boiling!!! They looked at it right away and ordered the parts. I had the car back the next day. Always friendly service and a fair price. Replaced the O2 sensor and air conditioner hose and air is now very cold and great....they are helping me keep this loved Jeep running! Many thanks, Deb (;^)

I brought my vehicle in last month for an oil change, alignment, and new brakes after being…read morerecommended by a friend. They called to say the bolts under my car were sheering off from rust and all of them would need to be replaced along with my rotors and control arms with a starting estimate of $6k just to get the car functional, not replacing all the rotors. I had a weird feeling so I checked yelp. After reading previous reviews about the same issues, I had my car towed to another shop where they told me the bolts were completely fine and charged me only $2000 for the work I needed done (alignment, brake pads, the new rotors and control arms!) including replacing the bolts Built to Last sheared off. Additionally, BTL overtightened the bolt on my oil tank crushing the nut and causing the oil change I paid them for to leak out all over my driveway. I wanted to like this place since a friend had recommended but it just felt sketchy

Drove to Durango from Texas, was here for a week. Car ended up not being able to start half way…read morethrough the trip, check engine light was on. Durango automotive repair was able to fit me into their busy schedule and repair my vehicle to a state better than it was. Charlie was on of the most accommodating and understanding service members I've had the pleasure interacting with. 10/10 would recommend to anyone stranded in Durango

Traveling with my wife and we realized brakes needed replacement. Called ahead, explained symptoms…read moreand made appointment. Brought truck in, they checked it out, did all four wheels. Price was as expected, job done in less time than anticipated and everyone treated me as though I were a local longtime customer. Start to finish awesome.

Terribly rude. Took advantage of the elderly. Continuing to bill after services were terminated…read moreeven though they never did any service. Very unprofessional customer service when you call to discuss ANYTHING. Dishonest and unethical

So rude when you call. We finally dismissed their snow removal service because they never show up…read more They continued to bill us (after termination and no service) because they were "hurting" and then yelled at us when we terminated their services a second time.

Got me in on short notice for all 4 wheel brakes. Good work, nice people and fair price.read more

If only I can give them 10 stars! I'm from San Diego and stopped overnight in Durango during my two…read moreweek road trip around the 4 corners. After coming back from the Silverton train ride around 230pm on a Friday, I tried to start my car and it just wouldn't give. After calling around all the local shops, everyone basically told me nothing is open on weekends and they were booked till earliest mid week of the following week. When I called Durango Car Care, I told them my situation and they told me they'd try and look at it if I got there before they close but no guarantees they would be able to fix it on time. AAA came around 4pm and got me to the shop around 430pm. The guys stopped what they were working on and tried to troubleshoot my car. After about 15 minutes, they got it working again!!! They didn't have to do any of that! This literally brought my faith back in humanity! The kindest guys and angels to me that day!! I am so so thankful to them and my AAA guy Daylon. Hands down would recommend these guys!!