Broke down on Mothers Day and AAA towed us to Mountain Auto. They were able to diagnose and have…read morethe truck back to us in two days which we greatly appreciated as we are just traveling through.

They charged me $685 to replace a wiring connector on the camshaft position sensor. I would hate…read moreto think what they would have charged if it were something more involved. Edit: Phil called in response to my review. See the attached invoice. I had already replaced the camshaft position sensor (a ten minute job), which was new. This did not resolve the code, which indicated the connection was intermittent. I had tested the connector with a multimeter, which indicated there was a bad connection at the connector. This was communicated to the service manager when I dropped off the vehicle. The technician stated that there was a broken tab on the camshaft position sensor, and they replaced the brand new part I had just installed. See the attached photo. That the tab could be broken without being filed off is highly suspect. It's a durable part. That the relatively fragile connector was damaged is more credible. In my opinion, as stated to the service manager, it was obviously the part that needed to be replaced. They replaced the connector, which again, I had communicated was the likely issue. They claim to have paid $110 for this part that I can purchase at Napa for $26. So in summary, I paid $685 to have them swap out a $26 connector. I can only conclude they're either dishonest or incompetent. Edit 2: Well Phil, now you're just outright lying. You did not show me the new camshaft position sensor you removed and replaced. Your technician did not perform any diagnostics, and ignored the diagnostic information I provided to you in advance. He just started swapping parts, AND overcharging for the time spent. Even if the sensor needed to be replaced, a $40 part that takes ten minutes to install, to charge me $685 is absurd.

I brought my 1994 Landcruiser to have a failed Head Gasket repair. I am pleased with the work they…read moredid and found Dayton to be an Honest Guy and treated me right....

Paul has always taken such great care of both our vehicles and us. My wife and I have had a lot of…read morehit or miss shop experiences in Durango but NEVER with Paul and America's Auto and Tire. Don't think twice, call them up and experience incredible service and reliability. Can't thank them enough for fixing up our GX470 and our Tacoma these past couple years!

Our truck broke down while visiting Durango, and these guys got us in and fixed our problem that…read moreday even though they had 3 cars up on the racks and about 15 more sitting in the lot. Very honest no BS mechanics. You have to love that.

Our Mercedes SUV malfunctioned and died after 5:30 pm on Dec 29th, right before a long holiday…read moreweekend. Amazingly, we were able to coast into the Autoworks parking lot, where Dennis and his team immediately brought the car in to run computer diagnostic tests, and stayed after hours, right before a holiday weekend, to make sure we could operate the vehicle safely. They also offered to open up early after the holiday to check out our car before we got back on the highway for a 14 hour drive. Dennis and team went above and beyond to ensure our safety, and were incredibly professional and kind. Bravo and thank you Dennis and team!

Got me in on short notice for all 4 wheel brakes. Good work, nice people and fair price.read more

If only I can give them 10 stars! I'm from San Diego and stopped overnight in Durango during my two…read moreweek road trip around the 4 corners. After coming back from the Silverton train ride around 230pm on a Friday, I tried to start my car and it just wouldn't give. After calling around all the local shops, everyone basically told me nothing is open on weekends and they were booked till earliest mid week of the following week. When I called Durango Car Care, I told them my situation and they told me they'd try and look at it if I got there before they close but no guarantees they would be able to fix it on time. AAA came around 4pm and got me to the shop around 430pm. The guys stopped what they were working on and tried to troubleshoot my car. After about 15 minutes, they got it working again!!! They didn't have to do any of that! This literally brought my faith back in humanity! The kindest guys and angels to me that day!! I am so so thankful to them and my AAA guy Daylon. Hands down would recommend these guys!!

While traveling I noticed my brakes in my van making a grinding noise when I stopped. I dropped in…read moreon Monday around 11 am and CJ said he couldn't get me in until 2:30 so I left and came back. (meanwhile I stopped by a muffler and brake shop and was told they could get me in NEXT Monday). When I returned, CJ got my van in as promised, diagnosed the issue, ordered the parts and had me out the door shortly after 5:30 and the price was entirely reasonable. I worked from the waiting room via their free wifi and over the course of the day overheard the way CJ treated his customers... always with respect and honesty. I heard him say, "You don't owe me anything for checking it out, just bring it back when it has something that needs to be fixed." That is how you build a great customer base. Honest work at decent prices.

They charged me double ($400) for a simple job which only took 20 minutes. When I called to…read morecomplain about being overcharged, they insulted and ridiculed me. The fact is that there is only one competent mechanic there, and they overcharge to cover the cost of paying 4 additional employees who don't do anything.

I brought my vehicle in last month for an oil change, alignment, and new brakes after being…read morerecommended by a friend. They called to say the bolts under my car were sheering off from rust and all of them would need to be replaced along with my rotors and control arms with a starting estimate of $6k just to get the car functional, not replacing all the rotors. I had a weird feeling so I checked yelp. After reading previous reviews about the same issues, I had my car towed to another shop where they told me the bolts were completely fine and charged me only $2000 for the work I needed done (alignment, brake pads, the new rotors and control arms!) including replacing the bolts Built to Last sheared off. Additionally, BTL overtightened the bolt on my oil tank crushing the nut and causing the oil change I paid them for to leak out all over my driveway. I wanted to like this place since a friend had recommended but it just felt sketchy

We took our vehicle in for an alignment and were quoted $220 for the work. Later, we were informed…read morethat the eccentric bolts were stripped and had to be replaced before they could align it--$1470. We purchased this vehicle brand new in 2024 and no repairs had ever been done to it, so how did those bolts get stripped? The technician at Built to Last was the ONLY person to have ever tried to loosen them. We got two other estimates, from two other local repair shops, and they both came it at around $350 for the bolt replacements and the alignment, both. We believe that the tech at Built to Last stripped those bolts and the shop was asking us to pay for the repair--at a highly inflated price. I posted a review to their website and it has disappeared, so they refused to post it. I made the mistake of not reading the reviews for Built to Last before I took our vehicle in, but the only negative reviews are several years old, and they are VERY NEGATIVE, so I'm suspicious that this shop is deleting any current negative reviews. BEWARE! Get a second opinion.

Superfast service and you could tell the service guys really cared. Highly recommended!!read more

Cheapest oil change in town, I'm pretty sure. $102 for oil change and rotation…read more Men were very nice and quick. Mentioned every Wednesday is ladies day for a -$10 discount

I went to this particular garage because it was convenient. I live within walking distance and…read moredecided to take a chance. I'm so glad I did. They took good care of my 30yo 4Runner & all the senior aches & pains that go with it.