I just had the best experience at Firestone. The whole crew, especially Tyler, gave me excellent service! I'd give 100 stars if I could. read more

I have never experienced such poor customer service. I brought my car in to have a blinker bulb changed. When I left I realized the blinker wasn't working so I made a I-turn and went back. The mechanic talked to me like I'm an idiot. I told him it wasn't working and rather than take a look at it he said I would have to bring it in for a diagnostic test. For a blinker bulb? So I went home. It still didn't work after I had paid $80 to have them fix it. I took it back and they had a mechanic look at it again and he actually fixed it, but not for good. It worked for a while off and on so today I called them back because I want my blinker fixed and they told me the manager told them that since I'm not happy with the service I should go somewhere else. I wouldn't recommend this place to anyone. WTF!!! read more

Came in from out of state on a late Friday afternoon with a backend tire issue on my F350 Dually. Called this Firestone service center and made an appt for the repair. Piper and Roland at the front desk were very polite nice and extremely knowledgeable on the repair for my truck. Service technician Baren worked hard to swap out multiple tires to get the configuration of the six tires correct and did a fabulous job. As I waited for the repair to complete I watched other customers come in I was impressed by Roland and Piper and the way they addressed and treated the customers. This is a great Firestone because you have great technicians and front desk managers. I was out the door in a very timely manner as well. TY read more

We unfortunately had a tire blow out in Santa Rosa, NM on our way to Durango for Iron Horse weekend. We were able to change to our spare tire but definitely needed to replace it. Firestone was able to match the tire on my 4Runner, though they did not have it in stock. That said, they were able to get it in the very next day and even mounted the tire and replaced it for me. The cost was about what I expected for a fresh tire and everyone we encountered was professional and helpful. Though I hope to not need to replace tires or need vehicle servicing anytime soon, I wouldn't hesitate to come to this location again. They did an excellent job and I'm grateful for their hard work and professionalism! read more

Amazing support from Roland and the crew. My friend was driving my car on an extended trip. The car overheated and she made it to Firestone. Roland was able to get her in and perform diagnostics and found out there was a faulty thermostat. They replaced the thermostat and got her back on the road. Price was far, same as my home mechanic. Amazing service and value. read more

You can no longer get a simple seasonal tire change over, which until this year was about $80-90. Now they charge $170 for a "comprehensive inspection" when they do the change over. I don't need or want that. I am not wealthy, my cars are old. have been a regular customer there for over 15 years. The new owners try to upsell you on absolutely everything. I am sure there is no shortage of new rich people to overcharge in Durango. I am not one of them. It was good while it lasted. read more

I had a flat and took it to Firestone 2515 Main St in Durango CO. They showed me a photo of the tire with a nail where the side wall meets the tread and could not repaired. The tire could not be covered under warranty due to they are not a Firestone affiliated store. I told them I would drive back to Albuquerque on the spare. The firestone store in Albuquerque repaired the tire explaining the puncture was in the middle of the tread. The Firestone store in Durango CO attempted to cheat me. read more

I've used this garage a few times in the past with great quick results. However, this morning was not positive. I arrived 6 minutes late for my 7:30 am appt and waited for the Customer Service Representative (CSR) to address another customer with communication issues. When that was over, I said my name and appointment time. My record was found and the CSR asked when I was in last. I said a I did not know, a few days ago. I stated the nature of the problem and where the work was previously suspended. I was again asked when and I said I did not know, a few days ago. I was then asked why I had to have that attitude. I then asked why the previous date was relevant and why that information was not in their system. I was told the CSR had been on vacation and did not know what had transpired in the last few days and thus the nature of the date question. I still do not understand the relevance and even if relevant why that information was not captured with the diagnostics note. I did not think resolution was possible with this individual. I left unsatisfied with the same car issue after waiting over a week for this appt. read more

They do not honor Firestone free tire rotations UNLESS you bought your Firestone tires from them. Very rude.

While visiting Silverton CO, we went 4X4 on Stony pass. We ended up damaging a tire at 12,000 feet. I now needed a used tire to get back home. Mike at Firestone had a used tire that fit the Jeep. Mike and his staff were fantastic! We were out of there in less then an hour, and less then 100 bucks. When visiting the Durango area, and if I have any problems with my vehicle, Mike and Firestone will be my first stop! Bob, Tempe, AZ read more

Have been in Durango for several days enjoying the town. Stayed at the Grand Junction campsite. Friday morning we were coming down the hill in our Ford F350 Diesel truck, and I noticed that my brakes were almost gone. They were very mushy and had a lot of play in them. I knew immediately what the problem was and pulled over. I observed a large amount of brake fluid pouring out from the left rear of the truck. Driving safely and in low gears, made it down to the bottom of the hill and into town at 7:30 in the morning. Searched online for any repair shops who could assist us. Not one of them had a mechanic available or they were simply closed on a Friday (go figure). Anyway, I did not realize that Firestone did brake work, but we took a chance and gave them a call. They made room for us on their schedule and had us come right in. They were unable to find the part needed anywhere in town, but were able to re-manufacture the parts needed with the parts that they already had in the shop. I don't think any other Shop would've done this for us. We have nothing but positive high praise for the staff at Firestone. Dave Abbott, and his staff were very professional, courteous and helpful. Thank you, Firestone in Durango. We appreciate you very much. read more

Driving through Durango on our way back to California, we started experiencing shimmying when braking. We called a friend in Durango for a recommendation for a mechanic. She said she knew a great tire guy at Big O tires. We were worried it was a rotor issue because of the symptoms but started with the tire specialist. The tire specialist confirmed the symptoms pointed to brakes not tires. Nevertheless, figuring a tire specialist probably sees a lot of problems that need to be referred to someone who does brakes, we asked him for a recommendation and he recommended Firestone. Mike and his team at Firestone took a look at the brakes. After investigating, he concluded the problem was just slightly warped rotors but recommended against repairing them now unless the shimmying itself was too unpleasant for us. The brake pads are still at 50% and the rotor damage is only annoying not dangerous. Mike was clearly more interested in doing the right thing and maintaining an excellent reputation than maximizing his profit. He recommended we hold off on the brake work even though he knew there was no prospect he'd get the work since we live 1000 miles away. If we did live here, I'd definitely go to him for the work. read more

These guys helped me with a battery/alternator issue when I was in Durango and needed to get home. They are great. Heartily recommend.

The staff was super friendly & accommodating. Got me in quickly for service and had my old truck (283k miles) ready to wrap up my 3600 mile road trip with confidence. We are in town several times year and I know where my cars will be serviced when I am in town. read more

Currently on a cross country trip and needed my tires rotated. I was gonna be coming through Durango so i called the morning of to see if they could squeeze me in. On the phone the guy said it might take a few hours which was completely fine but it only ended up taking an hour! Awesome service, super quick, and super convenient! read more

Great service ! I would certainly recommend this establishment for all your tire needs. Staff extremely friendly and very informative.

Run away. Run away very fast 100 percent mark up on parts I requested OEM. They used aftermarket It failed. Completely self serving excuses for failure If you want it fixed at huge mark up, this is your place. Don't trust the Firestone name. This is an independently owned rip off joint. When I wrote a reserved acceptance of their second try at repairs on the store copy, the owner threw it into the trash in front of my eyes Way to go Hillary! read more

We were on vacation in Ouray from San Diego when we experienced a brake problem. We drove the 2hrs over to Durango, and they made accommodations to squeeze us in. They went above and beyond to uncover a problem that was overlooked by another shop to get us back on the road for a safe trip home! VERY knowledgeable and friendly, definitely recommend them! read more

These guys are great! Fast service always able to fit me in and friendly. It is so good to have their service in our neighborhood. Thank you! read more

This place is really great, the guys here are terrific and very friendly, exceptional service as well. Had my tire fixed in no time and at a very great price. If I ever have tire needs in the future this will be my first stop. read more

Until recently I would have had nothing but great things to say about this place but my last experience has resulted in over $2000 in expenses do to their negligence on my vehicle in repairs. Following a repair on a small oil leak they did my vehicle was still leaking oil. I took the vehicle back and they told me that a new leak was occurring from another location. They then told me that the new oil leak was not an issue they could fix. I took my vehicle to the local dealership that correctly diagnosed the issue. When the dealership showed me the problem their tech stated that the leak was caused by the repair that Firestone of Durango did. I returned to Firestone with pictures and told them what was happening. They claimed that the gasket that was now leaking was not their fault and the gasket must have been leaking for last 100,000 miles despite never having a leak before taking it to them. They refused to refund any money to me. I will never take a vehicle there again. read more

On June 6th we arrived at the doors of Firestone of Durango after a negative experience the previous evening with a different tire dealer in Durango. The man at the desk, Bert, quickly took our information and had our flat tire assessed. Sadly, it turned out that there was too much damage to the interior sidewall to safely repair and use the tire. Bert, realizing that we were midway through a two week road trip from Massachusetts, started calling around Durango and its surroundings in search of a replacement tire. My vehicle, a 2014 Subaru Forester XT Touring, has a somewhat unique tire size so the search wasn't very fruitful. The others on the staff gave Bert a hand by taking over the parts search calls for the shop's other customers. I was impressed at how the staff was able to adapt to the monkey wrench that our unique problem had created. In the end they were able to locate a set of tires in just one Durango tire shop and of course they were at the tire dealer we had our negative experience with the night before. We were told that if we had any problems with this other dealer that we should come back to Firestone and they would acquire the tires from the other dealer and install them for us. Fortunately, that did not become necessary, but I appreciated the offer. Bert and the crew really went out of their way to do everything they could to get us back on the road and I could not have asked for a better price than what we were given for their help. I highly recommend Firestone of Durango and the amazing crew there. I only wish they were closer because I'd certainly use them for all my tire service needs. read more

Bert was wonderful. On the way back from Ouray we noticed more shimmying in the front tires when applying the brakes. We stopped at Firestone to make an appointment. In April we had new rotors installed and tires aligned in Goodyear AZ. Bert said that it was still a rotor problem even though we had only 3000 miles on the rotors. He personally called Firestone store in AZ and explained the problem. The manager there said everything was still under warranty and to bring the car in when we return to AZ. I would take my car to Firestone of Durango in the future . Thanks,Bert read more

Amazing customer service. I heard a rattle in the car at the beginning of a week long road trip. The mechanics were amazing and creatively fixed the problem so that I could continue on my vacation. I am quite grateful. read more

No body likes spending time and money on car repairs but the folks at Firestone make it as painless as possible. They are straightforward and have competitive prices. They let you know what to expect and what might need to be done but they don't push services that can wait. They aren't afraid to refer you to someone else if it is out of their realm of expertise. If you have decent credit you can get a free interest free credit account to allow you to pay for your services over several months. They are our "go to" place for everything from an oil change to tires or major services. read more