Id scheduled an appt to bring in a used truck I'd purchased. I wanted to replace the water pump,…read moreand basically a complete cooling system overhaul. In addition, I wanted the serpentine and ac belts changed. I'm doing all this because I don't want to pay double labor and thought it best to get it all done at once. Since I'd already done my homework, I'd assumed that there wasn't any wiggle room for them not to warranty the cooling system after complete. At this, the guy got upset and told me to leave. After leaving, I spoke to a friend who told me their 'service' sucks - so I write this to let you know I'd had a terrible experience and would not recommend. I don't care how good their mechanics might be. If the guy up front is not the owner, he should be fired.

They charged me double ($400) for a simple job which only took 20 minutes. When I called to…read morecomplain about being overcharged, they insulted and ridiculed me. The fact is that there is only one competent mechanic there, and they overcharge to cover the cost of paying 4 additional employees who don't do anything.

Horrible communication, over charged more than the dealership! Did not do a tune up ,didn't even…read morechange the cabin filter or the air filter or rotate my tires I could go on. Kept my car for over 13days and charged me over 1500.00 .They're clueless when it comes to TDIs and especially a Touareg.

My wife and I were passing through Durango in our Land Rover LR4 to go four-wheeling in Ouray when…read morea check engine light came on. Animas Automotive got us in immediately, diagnosed the problem and reassured us that the repair could wait until we returned to Arizona. I heartily recommend them!

Drove to Durango from Texas, was here for a week. Car ended up not being able to start half way…read morethrough the trip, check engine light was on. Durango automotive repair was able to fit me into their busy schedule and repair my vehicle to a state better than it was. Charlie was on of the most accommodating and understanding service members I've had the pleasure interacting with. 10/10 would recommend to anyone stranded in Durango

Traveling with my wife and we realized brakes needed replacement. Called ahead, explained symptoms…read moreand made appointment. Brought truck in, they checked it out, did all four wheels. Price was as expected, job done in less time than anticipated and everyone treated me as though I were a local longtime customer. Start to finish awesome.

These guys are the best. We were at the start of a 3 week road trip when we an object in the road…read morethat damaged our under carriage. Without an appointment, they assessed the damage, did a minor repair, and sent us on our way worry free. Oh did I say their service was complimentary. That is hard to find these days.

I brought my 1994 Landcruiser to have a failed Head Gasket repair. I am pleased with the work they…read moredid and found Dayton to be an Honest Guy and treated me right....

I brought my vehicle in last month for an oil change, alignment, and new brakes after being…read morerecommended by a friend. They called to say the bolts under my car were sheering off from rust and all of them would need to be replaced along with my rotors and control arms with a starting estimate of $6k just to get the car functional, not replacing all the rotors. I had a weird feeling so I checked yelp. After reading previous reviews about the same issues, I had my car towed to another shop where they told me the bolts were completely fine and charged me only $2000 for the work I needed done (alignment, brake pads, the new rotors and control arms!) including replacing the bolts Built to Last sheared off. Additionally, BTL overtightened the bolt on my oil tank crushing the nut and causing the oil change I paid them for to leak out all over my driveway. I wanted to like this place since a friend had recommended but it just felt sketchy

We took our vehicle in for an alignment and were quoted $220 for the work. Later, we were informed…read morethat the eccentric bolts were stripped and had to be replaced before they could align it--$1470. We purchased this vehicle brand new in 2024 and no repairs had ever been done to it, so how did those bolts get stripped? The technician at Built to Last was the ONLY person to have ever tried to loosen them. We got two other estimates, from two other local repair shops, and they both came it at around $350 for the bolt replacements and the alignment, both. We believe that the tech at Built to Last stripped those bolts and the shop was asking us to pay for the repair--at a highly inflated price. I posted a review to their website and it has disappeared, so they refused to post it. I made the mistake of not reading the reviews for Built to Last before I took our vehicle in, but the only negative reviews are several years old, and they are VERY NEGATIVE, so I'm suspicious that this shop is deleting any current negative reviews. BEWARE! Get a second opinion.

I just had the best experience at Firestone. The whole crew, especially Tyler, gave me excellent…read moreservice! I'd give 100 stars if I could.

Absolute failure of basic mechanics and human decency--Left a solo female traveler stranded…read more I am writing this review to express my profound disgust with the service, predatory diagnostic practices, and utter lack of ethics at this Firestone location. I came into this shop as a vulnerable, out-of-state traveler embarking on a 2,000-mile solo drive. My vehicle was experiencing a clear cooling system failure, with fluid erupting into the overflow reservoir. I explicitly explained the symptoms and told them exactly what needed to be checked. Instead of taking my input seriously, they completely dismissed me, treated me as if I had no idea what I was talking about, and charged me an exorbitant diagnostic fee. After holding my vehicle for hours, they confidently declared that the entire issue was just a faulty radiator cap. Exactly 9.8 miles outside of town, my vehicle broke down on a dangerous highway shoulder with the exact same catastrophic symptoms. When I called the shop in an absolute panic, they flatly refused to honor their parts and labor warranty or help me for the rest of the day--despite the fact that they were fully open with 4 hours left of business time. The service advisor, Tyler, delivered his refusal with a mask of surface-level politeness, but his behavior was deeply condescending, dismissive, and frankly disgusting. He told me that "maybe" a master technician could look at it on Tuesday or Wednesday, completely disregarding the fact that I was stranded on a Sunday on the side of a mountain highway. If you require a "master technician" to diagnose a basic, textbook cooling system failure, it begs the question: What level of unqualified, incompetent staff are you employing on weekends who shouldn't be touching customers' vehicles in the first place? Firestone took my money, completely misdiagnosed a dangerous mechanical failure, and actively chose to leave a solo female traveler stranded when they had ample time to pull the car back into a bay. I had to pay thousands of dollars out of pocket for emergency lodging and a 120-mile flatbed tow. A local independent mechanic immediately identified the true issue--a massive engine failure that Firestone's uncertified weekend staff completely missed. I am currently pursuing a formal corporate investigation and a full financial dispute with my credit card company for services not rendered. Avoid this establishment at all costs; their corporate negligence is matched only by their complete lack of empathy.

If only I can give them 10 stars! I'm from San Diego and stopped overnight in Durango during my two…read moreweek road trip around the 4 corners. After coming back from the Silverton train ride around 230pm on a Friday, I tried to start my car and it just wouldn't give. After calling around all the local shops, everyone basically told me nothing is open on weekends and they were booked till earliest mid week of the following week. When I called Durango Car Care, I told them my situation and they told me they'd try and look at it if I got there before they close but no guarantees they would be able to fix it on time. AAA came around 4pm and got me to the shop around 430pm. The guys stopped what they were working on and tried to troubleshoot my car. After about 15 minutes, they got it working again!!! They didn't have to do any of that! This literally brought my faith back in humanity! The kindest guys and angels to me that day!! I am so so thankful to them and my AAA guy Daylon. Hands down would recommend these guys!!

Durango Car Care is a great shop! I've had nothing but friendly and helpful interactions with…read moreBryan, and the crew always fixes my van super quickly. I one time brought it in without notice and they fixed the issue on the spot. I definitely was not expecting that!!! I would still always make an appointment tho ;)

An easy stop to take your car for an oil change and more. I got my oil changed and they were quick,…read morefriendly, and clear in their work. They vacuumed all of the front of my car, left a flower on my dash(!), and gave me a voucher for a car wash next door. Overall very pleased with my visit.

Went for an oil change at 12:55pm, was told I would have to wait for 20 minutes while they ate…read more Posted hours are from 8:00am to 6:00 pm with no down time posted during mid day. Very disappointing.