I had my truck towed in not knowing why it quit running. They ran it and checked it out and…read morefinally found that the fuel pump was running intermittently running so the symptoms were intermittent. But they persisted and found the problem and fixed my truck!

Broke down on Mothers Day and AAA towed us to Mountain Auto. They were able to diagnose and have…read morethe truck back to us in two days which we greatly appreciated as we are just traveling through.

worst service ever, had to take my car to another mechanic, plus the guy's a fuckin pedo. save…read moreyourself the trouble and go elsewhere

I got recommended to Tripps by a long time resident of Durango, and was not disappointed by the…read moreservice. I don't know anything about cars, but Beau was super friendly and used language that I could understand when describing the issue. Since he did so great with my subaru forester, I decided to bring my volkswagon vanagon in for some repairs and had the same great experience. I could not recommend this place enough. Great value, great service, and fair prices!!

Really funny and kind crew. Upfront about all pricing and costs. My first experience with them and…read moreI will be coming to them again in the future.

I was afforded the opportunity to stop at Performance Automotive Repair on a return trip home from…read moreMoab, UT. Brandan and Kelsey are amazing people and they have a beautiful, well equipped facility. Their crew seems totally awesome! I would highly recommend Performance Automotive Repair for your vehicle repair and maintenance needs in the Bayfield or Durango area.

Drove to Durango from Texas, was here for a week. Car ended up not being able to start half way…read morethrough the trip, check engine light was on. Durango automotive repair was able to fit me into their busy schedule and repair my vehicle to a state better than it was. Charlie was on of the most accommodating and understanding service members I've had the pleasure interacting with. 10/10 would recommend to anyone stranded in Durango

Traveling with my wife and we realized brakes needed replacement. Called ahead, explained symptoms…read moreand made appointment. Brought truck in, they checked it out, did all four wheels. Price was as expected, job done in less time than anticipated and everyone treated me as though I were a local longtime customer. Start to finish awesome.

I brought my vehicle in last month for an oil change, alignment, and new brakes after being…read morerecommended by a friend. They called to say the bolts under my car were sheering off from rust and all of them would need to be replaced along with my rotors and control arms with a starting estimate of $6k just to get the car functional, not replacing all the rotors. I had a weird feeling so I checked yelp. After reading previous reviews about the same issues, I had my car towed to another shop where they told me the bolts were completely fine and charged me only $2000 for the work I needed done (alignment, brake pads, the new rotors and control arms!) including replacing the bolts Built to Last sheared off. Additionally, BTL overtightened the bolt on my oil tank crushing the nut and causing the oil change I paid them for to leak out all over my driveway. I wanted to like this place since a friend had recommended but it just felt sketchy

We took our vehicle in for an alignment and were quoted $220 for the work. Later, we were informed…read morethat the eccentric bolts were stripped and had to be replaced before they could align it--$1470. We purchased this vehicle brand new in 2024 and no repairs had ever been done to it, so how did those bolts get stripped? The technician at Built to Last was the ONLY person to have ever tried to loosen them. We got two other estimates, from two other local repair shops, and they both came it at around $350 for the bolt replacements and the alignment, both. We believe that the tech at Built to Last stripped those bolts and the shop was asking us to pay for the repair--at a highly inflated price. I posted a review to their website and it has disappeared, so they refused to post it. I made the mistake of not reading the reviews for Built to Last before I took our vehicle in, but the only negative reviews are several years old, and they are VERY NEGATIVE, so I'm suspicious that this shop is deleting any current negative reviews. BEWARE! Get a second opinion.

Traveling in Colorado with a 2018 F250 diesel. Was having a wheel bearing issue. McNeals found I…read morehave two bad wheels and completed the work all in the same day. The two technicians, John and Joseph were extraordinarily competent. Mr McNeal, the owner, knows his business and is a straight shooter. Business has been around for 75 years. They know what they are doing. My repairs were extensive but their pricing was fair, especially the labor.

My car needed new brakes and another mechanic (national chain) suggested that I need a new rotors…read moreas well because my brakes had worn down to metal. As it turns out that was not accurate and McNeal's saved my tuchus and several hundred bucks. I recently moved from a larger city, and now I really appreciate smaller town businesses for their honesty and service. Shop where you are appreciated. Thanks, guys.

I needed my brakes replaced and they got me the lowest possible price! They were professional and…read morevery courteous! I will definitely refer people here, it's hard to find honest mechanics!

I've been here twice, they always got me right in and had my SUV ready when they said they would…read more My bill today was $100.00 under the estimate. They could have charged the full amount, but they were honest

l lost reverse in my 2001 Ford F250 Super Duty 4 x 4 truck. I drove it to Hutch's Transmission and…read morethey pulled the oil pan on the transmission and found metal in it. I was advised that it would need to come out of the truck and and dismantled to find the problem. The found that a "keeper" on the reverse solenoid had broken. They replaced the "keeper" with a heavy duty one, cleaned up transmission and reinstalled it with new fluid and test drove it. Hutch's had rebuilt this transmission in August of 2010 but I had only put 1,000 miles on it. There was no charge for this service even though the 6 month/30,000 mile warranty had expired. They had good communication through out this repair and a professional attitude. I highly recommend this vendor as they have repaired several transmission for my company in the past.

would never recommend taking your vehicle here. Took my car in to get a diagnostic on my…read moretransmission cause it was leaking and my car has been making a noise when it idles that it normally wasn't making. They don't even look at my transmission mind you then proceed to tell me it's my brake pads and they're metal on metal so that's why it's making the noise. My car makes no noise when i press on the brakes... it only makes the noises while idling. Then I ask them if they even looked at my transmission and if they seen the red fluid leaking out of it, they said they did not even look at it and it would be another $150 plus tax to run a diagnostic on the transmission WHICH is what I brought it in for in the first place. So I just go pick up my car anyways. Have to pay $200 for their "diagnostic" on my brakes. Then we go to change my brake pads at home AND THEY ARE NOT EVEN METAL ON METAL they did not even need to be changed. So not only did I pay $200 for them not to diagnose the important issue that my car is having and what i took it in for, but I also had to pay $200 for a diagnostic that was not even true and not an issue at all. Just a warning if you're thinking about taking any vehicle there , I personally wouldn't.

Worst mechanic ever. would give zero stars. Customer service worst, the guy doesn't even work on…read morecars and just working on others and charging 5 hours of labor which was bulls***. Don't trust it don't do it.

These guys are amazing. Helped us when we broke down and went out of their way to help us amd get…read moreus going. Great people and service. They were heaven sent!

My rental car recently broke down. Wayne went so far above and beyond to help me out! He waited…read moreover an hour at the airport to get me a replacement car rather than me having to Uber an hour to get a new car myself. He then towed it to me an hour away to swap it out for the broken down car. He did not have to do that. I'm so thankful the rental company dispatched him. He made my day a lot less stressful.

Our driver from Wayne's Towing when above and beyond when we were stranded on our cross country…read moreroad trip. His willingness to help turned a tough situation into a positive experience. Can't thank him enough!