I purchased a Recteq grill last weekend. I have nothing but great things to say about Derek the…read morestore manager. He is very professional, knowledgeable and helpful. His team is awesome to work with. Derek and his team are an asset for ace hardware. Joe P.

I LOVE ACE!!!! Ace really is the place! I have been going here for years and each time it's such a…read morepositive experience. Everyone is so incredibly nice and helpful. Teresa is always awesome and very knowledgeable. Additionally, Jim is great and so helpful with paint. Thank you Ace for all your amazing work!

NYH has a great inventory that is easily accessible to homeowners like me. Their delivery is quick…read moreand they often offer homeowners the standard designer discount of 10%. Their online return process needs some fine tuning. But it's great that they have a knowledgeable and friendly customer support team available to helped. I especially want to commend Marvin Reyes who made the return process easy for me! I will definitely go to NYH for all my future hardware needs!

The majority of my order arrived in great condition but a few items were damaged/defective. I…read morefollowed the claim process (notify with photo, description and model numbers) within 3 days and it's been 2.5 weeks with no identified resolution. The customer service representative, Nomsa, is pleasant but seemingly clueless. My email exchange with her is up to 12. I've asked for tracking for my replacement product (she sends original tracking), she asks for photos of the damaged goods (I sent that in my initial claim email), I ask for a label to return damaged goods (she says she doesn't know if they need to be returned....um okay?! I guess I'll indefinitely store them?!). The latest, she directs me "Please see the below link". The link is an email address to Fedex, nothing else. What am I supposed to do with that? Sigh..... Product is good but there must be other places that will require less of your time and cause fewer headaches.

Ok, so I was lured in by the sign stating they sell frozen take and bake pies. Yes, I am…read morereviewing an Ace Hardware store.... And yes, they did have pies. The flavors all sound great. I also picked up some Iowa beef jerky, again, I know I'm reviewing a hardware store and even the staff acknowledged they carry some unusual items. Super friendly and chatty staff. My friend had her dog with her and the staff were eager to pet the doggy. Great service. I'll totally come back especially when I actually need something hardware related. Please come and create your own adventure.

On 9/24/26 we looked on the Ace Hardware website and saw they had in stock a 60-drawer organizer we…read moreneeded for this weekend. When we get there the staff tells us they have two of them "but they have a plan for them." Basically there were two organizers on a table that they were going to use in the store for keys. There was nothing inside of them yet, they were brand new and had not been used yet. The staff chose not to sell them to us and asked if we would like to order them instead. Can you believe that? I've never heard of a store not wanting to sell merchandise to customers before. It's ridiculous. What happened to the "customer is always right" policy. Never going to this store again!

Toby is magnificent. He's a retired cage fighter but really…read moreknows his stuff, I feel safe when Toby is near. Some of those management types give me the creeps, boy howdy!

5/21/26 After shopping at Chaupain, I noticed the Ace Hardware store ad that they sell soil. I…read moreneeded perlite so I decided to check it out. The outdoor items of the store had soil & amendments and plants for sale. The perlite was for $9.99, yikes! Home Depot sells it for about $5.97. Then I saw it, a beautiful succulent with lots of pups already but it didn't have a price tag. I had a feeling it wasn't going to bode well as this is one of those boutique type of shops at this plaza. It might as well be the Erewhon or Gelson's of home & gardens shops, unlike Home Depot. You know what I mean? Typically this would sell for about $4-7 but it's $9.99! But it's so pretty and it has many pups for me to distribute & repot. Toby at the cashier stand helped me out. He was knowledgeable & amiable. Additionally, he offered valuable info about the lady bugs & praying mantis that are sold to help our ecosystem. I didn't do much browsing, just purchased my succulent and went my merry way. It was a great experience but the prices here are definitely more for upscale shopping.

You will walk in this business and walk out with exactly what you wanted and be excited when it…read moregets delivered.

How is this a business? Staff seem disinterested and annoyed. Weak selection. Dark showroom.read more

This is what YELP is for--to highlight a great experience:…read more A few weeks ago the steel bolt that holds the seat assembly together on my 19-year-old bicycle cracked while riding causing the seat and parts that hold it to fly all over the road on a downhill and thankfully I was able to stop it without a crash after taking the seatless seat pole up my butt--ouch! Never had this happen before but it's the original bolt--19 years old. Brought the bicycle to 3 bike shops including REI and they all told me to trash the bike and buy a new one because they don't make that bolt anymore--bike is too old--but this would cost $2000.00 to replace that bicycle 19-years later with similar. Another shop told me to try Home Depot for the bolt. The guy there showed me to the bolts and took off, when I found one on my own--he looked it over and said it was correct but it did not fit when I got it home. Discouraged, I decided to try ACE in CDM but not optimistic because Home Depot did not have it--how would a small hardware store have it? Walked in and asked for the person most knowledgeable about Bolts? They all pointed to Sid. He took me over to the bolt area, took the old cracked bolt from me and put in into their bolt sizer (see pic), picked out the correct bolt and length and told me it's $1.79. He did not tell me that I need the wrench for it so I went back to the area--he was then helping a woman much cuter than me but pointed to the cabinet with the bolt wrenches ($1.89). That's okay, I was thrilled to find the right bolt and save the bicycle from termination. I tested it in the clamp in the store and it worked. And it fit perfect when I put the seat assembly back together at home and was able to ride the bicycle again! Big Yea! Take away: Maybe go to ACE instead of Home Depot? Home Depot does not have the diagnostics that this ACE does. Anyone ever try those frozen pies they have at the entrance?

Let's put the 'moose on the table'. These folks deliver the finest service of any competing store…read more Lot's of knowedgeable help everythere. Store is not big-box (Costco/Home Depot). You're in and out fast.,,but there is still plenty to choose from. The itch is with price...seems like it always has been. So I want to go 5 star, but can't on price. Yet, they are our 'go to' hardware store for anything with an immediate need. Candidly, the value of saved time and a friendly face are the difference makers here. Visit them and make a new friend.

I've been coming here for over 25 years... anything you need to fix in the home as well as bicycles…read moreand ebikes. They've got it! Reasonable prices. They fix screens, too.

Needing a very specific key blank, I drove from Woodward's Ace Hardware on North Tustin St. in…read moreSanta Ana to SAH. Absolutely no comparison. Greeted at the door at Woodward's, quickly directed to the key counter where help was waiting. Clean, well stocked, air conditioned and lighted, easy in/out parking too. SAH felt dusty, hot and dark inside. Waited at the front counter for a bit til an employee greeted me. Nice and knowledgeable but SAH did not have the key blank either. Ended up at A-Abbott Locksmith in Orange who was able to cut me a new key.

I came into the store today and was held up by Fernando. This gentleman gave me the exact bolt and…read morenut that I needed. He was very polite and helped me out very quickly. He understood what it was. I needed the part for and even when as far as coming outside to my truck to verify that I was getting exactly what I needed. I really appreciate this type of customer service and taking care of customers getting us in and out of the door, thanks again to Fernando. I really appreciate the respect and help given.

This is a real hardware store. What you need will be here, and their staff know their products. Not…read moreexpensive, not cheap.

This review is mostly for the garden center, as that is the only part of Home Depot I use. This…read moreHome Depot is the best location I have visited. First, it's HUGE. It is a huge location with many services and amenities. It also has a huge parking lot, so there is always parking. Garden Center- 100/10. It is huuuuuuge and always looks beautiful. They keep it in pristine condition. It's always fulllllll of a wide variety of plants, flowers, and gardening supplies. They also have great deals on flowers and plants. I get everything I need here. Service- 100/10. The friendly staff working in the garden center are truly amazing. I typically interact with Anthony, Monica, and Pantelis. All of them are amazing and truly their helpfulness is why I continuously keep coming back. Honestly the managers at this location should be proud of what amazing staff they have! This truly is the best Home Depot garden center and location I have ever been to. I'm so thankful it's only a 3 minute drive from my house :)

I wanted to take a moment to recognize Gio from Home Depot corporate in Orange County for going…read morecompletely above and beyond. We met Gio while she was in the middle of a group training with at least 20 Home Depot employees and managers. She absolutely did not have to stop what she was doing, and it would have been completely understandable if she simply pointed us in the right direction or asked someone else to help. Instead, Gio immediately stepped away from the group and personally helped us find the electrical items we needed. What stood out most was that she did it with a great attitude, patience, and genuine willingness to help -- even though she was clearly in the middle of something important. That kind of customer service is rare. She represented Home Depot incredibly well, not just as an employee, but as someone who clearly understands the value of taking care of customers in the moment. It made a big impression on us, and I hope this compliment makes its way to her leadership team. Gio is exactly the kind of person who makes customers remember a company in a positive way. Home Depot is lucky to have her.

Terrible management and product quality…read more I paid top dollar for a new front door from Ganahl, only to receive one with obvious defects: flaws in the wood -- including what appears to be a deep saw-cut burn and an oil stain -- putty oozing from the surface, and other workmanship issues that should never have passed quality control. When I reported the defects, Ganahl was dismissive and argumentative. I was essentially told that "wood is wood" and that the condition of the door was normal. That position quickly fell apart when the matter was escalated to the manufacturer, T.M. Cobb, which acknowledged -- from only a few photographs -- that the door did, in fact, have defects requiring attention. Despite that admission, we were told that it would take at least a week for someone merely to inspect the door, with no indication of how much longer an actual repair or replacement might take. Ganahl knew that professional installers were scheduled for the day the door arrived and that the installation was necessary to keep exterior stucco preparation, inspections, and the rest of the construction schedule moving. I proposed a remote video (Facetime) meeting so the parties could review the defects promptly and discuss possible solutions before the project was further delayed. Ganahl and/or T.M. Cobb unilaterally decided that such a meeting would be fruitless and instead dictated that I would have to wait for an in-person visit. T.M. Cobb also refused to discuss the matter with me directly, while Ganahl refused to put me in contact with the person T.M. Cobb planned to send to inspect the door. Their proposed course of action was therefore no solution at all -- send the installers home, stop related work, delay inspections, absorb the resulting costs, and wait at least a week without even being permitted to speak directly with the manufacturer or its inspector about possible options. We were therefore left with two unacceptable choices -- refuse to install the door and bring the project to a halt, or install it to keep construction moving and potentially have to rip it out later. To make matters worse, we were told that installing the door could be treated as acceptance "as-is," supposedly relieving Ganahl and T.M. Cobb of responsibility for correcting the defects. In sum, Ganahl delivered a defective premium-priced product, offered no timely or practical remedy, blocked efforts to discuss solutions promptly, and attempted to shift the consequences of its quality-control failure entirely onto the customer. The defective door was unacceptable. Ganahl's dismissive attitude, lack of urgency, refusal to take ownership, and unwillingness to facilitate direct communication made the experience significantly worse. Based on my experience, I would strongly caution anyone considering ordering a door through Ganahl or purchasing a T.M. Cobb product.

I love this place. It may be a little more pricey than Home Depot, however, it is so well organized…read morewith such helpful staff, that it is well worth it!