It's been A WHILE since I last picked up a coffee from Dunks. Decided to hop in their drive thru lane before heading to the beach for a quick pick-me-up. I was hoping to order my favorite, medium iced caramel swirl with almond milk AND cream, no extra sugar. Unfortunately had a difficult time communicating w/ the worker because they kept thinking I wanted either just almond milk or just cream, however, I wanted both! I ended up just going with only almond milk since I don't think the worker understood I wanted both lol, but it's fine. I know it's a weird ask for both, though I have never had trouble before ordering this drink. This combo tasted amazing btw, so definitely try it if you want an iced coffee that tastes super refreshing! Other than having issues with ordering, they were very quick with making the drink & did not experience any wait time for the drink. read more

I have been going to Dunkin' Donuts on 645 Bridge street all my life. It took over by a new owner. I pre- order my coffee ever day. I tip awesome. I have been confronted by a Assistant manager that I must check in at the screen so they now I'm there. Her name is Sabrina . The assistant manager. Everytime I go and she is working I check in at the screen the girl says drive up. Sabrina the Assistant manager is at the window she asks can I help you . I say yes I'm here to pick up my coffee and tell her my name she proceed to give me dirty looks grabs my coffee and shoves it at me and says next time check in at the screen and every time I do. She has the worst customer service I have ever endured. I ask for her name and manager she walks way and starts talking in Spanish to her co- workers and never get the manager!! And I am not the only one encountering her rudeness. i have about ten other people that will never go back there. When I went back and talk to the manager she defended her and said it has been really busy and we are all overwhelmed. So I proceed to say so I deserve to be treated like that. i will never go back and I will give everyone Sabrina's name so if they get the same treatment as I did which was ever time she work. They can complain it's not exceptable. read more

Thank you to Marlene who took such great care of me this morning. It was very early and it's been a while since I've been to a Dunkin' Donuts so I didn't know how it worked. She was very patient with me and pleasant. read more

0 starts !! 15 minutes for walk in order ? This place need new management and new stuff that is actually willing to work

They are so stingy. I ordered avocado and bacon toast. I immediately open it to check because last time they put a little amount of bacon for me. No surprisingly they put just a little bit of bacon for me this time. I asked the guy to put more bacon for me then I check again and he only put just a little bit few more. When I buy this at another location they put the right amount of bacon for me. I would never come back to this location again. In addition, they made my coffee taste so bad. read more

Dunkin' - Avocado and bacon toast with little bacon and bad coffee - Donuts Near Me - Weymouth, Massachusetts

Stood at the front of the line for a good 5-7 minutes on an early Sunday afternoon. The long haired young man behind the counter didn't take my order or even bother to acknowledge me. Instead he avoided eye contact and cleaned. I appreciate cleanliness but why not at least let the person know it's going to be a few minutes? Or at least attempt not to be a complete jerk? This loyal customer will choose another location or just support another business. read more

My 70yr old uncle, who has been coming to this dunks ever since i was a kid, had me give them a call bc they forgot 2 of our sandwiches in our order in the drive thru this morning. I was greeted with rudeness by the current AM manager (who refused to give her name) & a demanding of the receipt for 2 sandwiches that THEY FORGOT. You'd think i was on trial here & that we can't afford two $3 sandwiches. They made me feel embarrassed & less than in front of other customers that were behind me in line. Never again will we order here. When asked what the store # of this location was....i was referred to Google. I will be following up with the coorporate office. read more

Extremely rude worker taking orders at drive thru window. Intercom systems are rarely great so one would assume that they would be understanding of that and be Kind. That was not the case. I was told to "Forget it, just pull around" when she was unable to understand me. The level of disrespect that I got this morning was unacceptable and since this is not the first time I will never visit this location again and hope that others will follow. read more

Recently went through the drive thru and the staff member was incredubly Rude. The intercom system is horrible and they got upset when we corrected the order. We were making sure no sugar in the iced tea and was met with attitude and blatant disrespect. read more

Terrible coffee. Sometimes my coffee will not taste okay and that is inevitable from this establishment. Even after a request of a remake. Waste of money. Horrible customer service. Even prior to my request. Not a word from the staff. Just looks and body language. Disappointment. read more

Went there today around 2:30 whoever was at the drive thru taking payments always calling people "honey" probably one of the rudest people I've encountered. The past 4 times I've been there as well they've got my order wrong. Won't be going back. read more

I placed an order and they forgot my muffin so I called and asked that they put the cost off the muffin back in my DD account. The woman said she couldn't do it without me going down there, seriously I'm not driving a half hour for $2. I'll never order anything from this DD again. They called me back and resolved the situation which I thought was very professional. read more

Lynne at the window is awesome she is just the person that should be on the window 24/7, great personality, unlike the new one at the window this morning she didn't even say one word to me she just handed me my stuff with the window half open she looked like she was possessed just staring at me. I told her to have a great day. I don't know if that is worse or the girl that rushes you on the speaker to the point you cannot complete your order she says "thank you" when I'm Not even done. Hash browns in the morning always taste like metal from being left to long in the warmer. Over all Lynne is the best thing there otherwise! read more

They mess up the order constantly, HOWEVER, our place got broken into and they helped with giving us security footage. It didnt catch the guy, but it was nice that they helped us. They do get orders wrong all the time, but their ability to solve crimes is top notch! read more

I think I'm done with this location sad I go everyday very sloppy constantly I leave a sticky mess after just getting a coffee . Most of the time my order is wrong and when I asked for butter and receive some odd fake oil Type of product that's NOT what I ordered also could kill me due to I have allergies . BuTTEr is butter no fake oil spread that has random oils people with allergies can die from . the manager is not personable at all for a Dunkies franchise owner he just doesn't seem to care about the products he is selling . I have seen him handle several complaints that he just brushes off makes the costumer feel like they are ripped off and he has no people or work skills at all. Very sad this is a busy location and could be a very very high income location . read more

This Dunkin donuts has screwed up my order 7/10 times I've been there. I work not a few stores up from this place and go there for my lunch on occasion. I get three things. A bacon egg and cheese on a croissant, poweraid and sometimes hash browns. I never get my goddamn hash browns and it is straight theft. I don't have the patients to go and get swindled out of my 99 cents. Get the brain dead workers out of there and have them stop stealing from their customers. read more

I've been going to this Dunkin Donuts my whole life as it is fairly close to me but as of recently they have been messing up my orders on a daily basis. They seem understaffed, disorganized, and frankly disappointing. I used to love this Dunkin Donuts dearly but I depend on it for my dose of caffeine before work to get me through the day. Without my caffeine, I am nothing and I do not run on Dunkin because I do not run at all. read more

This location is very convenient and it appears they'd be great since there's always a drive through full of cars. Unfortunately the coffee is always awful. There appears to be alot or misunderstandings with customers orders. The only reason I will stop here for coffee is that the facily is a whole lot cleaner than the one up near the bridge, that place is nasty and I got violently I'll on more that one location so I'm stuck stopping here on my daily commute.they do have great coffee rolls though read more

I stop here once in a while when I have to go to Hingham because it's right on the way. But from now on I will just stop at a store in Quincy. The experience I had this morning was terrible. My drive thru ordered was messed up in more than one, which wouldn't have been a big deal but when I went inside to ask for it to be corrected the employees were incredibly rude. As if I was being a bother to them. My coffee was made wrong and the girls at the front basically tried to make it like I ordered wrong and rolled their eyes when I asked for the coffee to just be remade. I was also missing a sandwich and the crew at the drive they seemed dumb founded about that. I ordered a croissant sandwich and they tried to tell me I ordered an English muffin. Also very rude when I asked for it to made. I am always very polite when I have to ask for orders to be fixed so I didn't appreciate the way these employees were speaking to me. I will never come here again. read more

I usually walk with my girlfriend to this location when we hang out because it's close enough to walk to but recently it is very irritating to go there. It seems like the employees rush through things or just don't care at all and are lazy. Constantly they will forget the order and put it in wrong whether it's the wrong type of donut or just forget a whole item. And I know they are human but come on this is happening more and more. But I think I had enough especially today. Sometimes when I go there the main thing I get is a vanilla colata but sometimes there will be little vanilla flavor and too much ice. But today was ridiculous, I ordered 2 vanilla colatas (and no they aren't both for me) and I got whip cream on both. And then I waited in the drive through and also tipped them while they made it, but when we got them there was not only no whip cream but the flavor was like 90 ice and 10 weak vanilla flavor and it's ridiculous and I know it's their fault because I've asked other locations to put extra vanilla flavor to see if it's the machines fault but it's not it's the employees that don't pay attention, also it wasn't even blended all the way there were still chunks of ice in the drink and it was just awful, like a water slushy with chunks of ice. But I'm not gonna walk back because I'll just never go there again. Another time I ordered a chocolate glazed donut and other things and I was missing a drink, donut, and got some strawberry donut that I didn't even choose. And I speak clearly and pointed also. They seriously need to get their sh*t together because this is a constant problem and if they are gonna be rude about it also then I won't be going back. Also you're supposed to say thank you when you get a tip not just take the money and chew your loud gum with your mouth open you snob. Wish I can take that tip back. read more

My summer job found me crossing the Fore RIver Bridge three times a week, and I each time I'd pass this Dunkin Donuts. I've gotten coffee here exactly 6 times. 3 of those 6 times, they messed up my order. Thats 50% of the time. Boo. + 1 star for the people being nice- but 'd rather have rude people and coffee w/o 6 sweet and lows in it. read more

Love Dunkin Donuts... Just not this one. The worst customer service! They messed up our drive-thru order - by not putting the egg on the ham, egg, and cheese sandwich. They were irritated that I returned mad and wanted new sandwiches. Never apologized and threw the bag with the new sandwiches on the counter and walked away. Completely disappointed and rather disgusted because they were not the Dunkin's I know. read more

The service is great and the people know our names. We travel there for breakfast Monday through Friday, using both the drive through and walking in. Often the associates know who we are just by our order. Our orders are very rarely wrong and not even horribly so; plain cream cheese instead of veggie or toasted when asked not to toast. Our biggest complaint- and the only reason they lost a star? About 20% of the time they don't have bagel twists. I'm flexible. My boyfriend is not- that's the only thing he gets and that's the only reason he goes EVERY MORNING. KEEP THE TWISTS IN STOCK PLEASE!!!! read more