Dunkin' Donuts doesn't disappoint me typically. And this location didn't disappoint me. My mobile order was ready and tasted great. The staff was friendly. And the facilities were clean. That's all I ask for. read more

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Always come here for my birthday donuts. February has heart shaped donuts!! The filled ones are good. The maple iced with white cream are delicious. Coffee is always good. All kinds of donuts are available. Check out the decor. It's pink! read more

Dunkin' - Donuts Near Me - Solon, Ohio

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This DD is under new management per the sign. Whenever I stop here, they are very efficient. I get my order quickly and it is always right. The staff is very nice. My food is always hot and fresh. I eat at DD all over the city multiple times a week, and this one, though not a modern location, is a good one. They don't have a drive thru and are packed often, but do a good job getting us in and out. read more

Delicious donuts and coffee while shopping! Conveniently located, the inside is open so you can see the selection, and service is fast and pleasant. What more could you want when a craving occurs? When shopping in Aurora, Solon or anywhere nearby, this Dunkin is a favorite for a quick break. Equally delicious are their breakfast sandwiches but remember to save room for the main event. I am simple with regard to donuts, so cake, glazed and glazed chocolate cake are favorites accompanied by a large coffee with cream. read more

This Dunkin is a fine oiled machine. Best Dunkin I've ever been to. Always consistent and always great customer service.

We stop at this Dunkin' Donuts every Sunday after church to grab a donut. Sometimes they're busy, sometimes not. Sometimes the employees are attentive and personable, sometimes not (I ordered a sour cream donut today, husband asked for a lemon, and when the cashier turned to retrieve them, she had to ask me to remind her what I had requested). When I've had coffee, it's been fine (I am not a coffee snob by ANY standard). If you order a bagel, you may want to ask for it to be toasted twice; in the past, mine have been warm, but definitely not to the degree of being toasted. A DD is a DD is a DD, and wherever/whichever you walk into, the experience and product should be consistent. The Dunkin' does have a small side yard in which they've placed a table and chairs, and is nice for folks wanting to sit outside under the trees and beside the flowers. Today, a family was playing a game of kickball while their dog rested under the table and watched. read more

Dunkin' - Who's on first? - Donuts Near Me - Solon, Ohio

Horrible experience! The young male server ignored me and my daughter, and he let a lady cut in line before serving us. Guess that's their so called "loyalty program". We walked out without ordering anything. Not recommended for anybody who is decent enough to wait for his/her turn. read more

Found a piece of plastic in my iced mocha. Unfortunately my coffee was so dark that I drank 3/4 of it before I saw it. It was a big piece of plastic. Not sure how the person making the drink did not notice it. read more

Dunkin' - Found this piece of plastic in my iced coffee. Looks like part of a machine - Donuts Near Me - Solon, Ohio

So, in most case a DD is a DD, right? But my gosh, something about this place just doesn't click. I stopped in recently to get a dozen donuts and a cup of coffee. The whole experience was frustrating. When I stated I was ordering a dozen donuts, the gal started putting my selections into a paper bag. I asked her to put them in a box. She didn't acknowledge my question, than asked what else I wanted. As I started to pick more donuts, she said, "why didn't you mention sooner you were getting this many?" So unless I'm missing something, is there a miscommunication that a dozen = 12? As I waited for my coffee, an entire youth baseball team came in after me. As I waited for my plain coffee, they served every teenager their mocha-java-iced-complicated whatever. I popped my head in and politely asked if my plain coffee was still coming. Another gal didn't respond to me with any words, but punched something on a screen than got me the coffee. So, I was waiting for something that was never coming. Overall, strange experience all around, and waited 30 minutes total for an order that should've taken 5 minutes. read more

This location is in dire need of an overhaul, not only because the layout and size isn't working well, but because the overall mood in this specific shop is dreary and slow. Ordering a coffee takes much longer than it should, and there is always a backup in the "order pickup" area. That said, they've never messed up an order and every so often we get a few extra Munchkins in our order. read more

Fabulous. We were on the highway, got off the ramp for Starbucks and saw this place first, and even though they were busy we were in and out in 10 mins with 2 signature lattes and food. Everyone was so nice and our food was so good! It puts all of the other Dunkin's we've been to to SHAME. Crispy hash browns, and delicious wraps and coffee. Thank you read more

Love to stop at Dunkin' for a donut treat. It's very disappointing when you order four donuts snd the one with the crème topping is dumped on the bottom, upside down with the other 3 dumped on top. read more

I used to be a daily customer. Staff was awesome. Now the place is awful ...frustrating ....I never go anymore. Ever. read more

#iLovecoffee The service here was great. There wasn't a long wait to order and my drink was made perfect. I got a few donut holes that were just enough to satisfy my sweet tooth without the extra calories of a full donut. read more

Dunkin' - French Vanilla iced coffee with no sugar or cream - Donuts Near Me - Solon, Ohio

Crap service, they don't know what they're doing (i.e. spending too much time screwing up orders then fixing them), and nothing but long lines, wrong orders, and frustrated customers. I've been here a few times and witnessed the freekin' chaos that happens in this store every time! Must be a language barrier or cultural clash but it just seems like this franchisee and his workers just aren't connecting with his customers on either a friendly or communicative level. At least that's what I see even way before I get to the head of the line. NO DRIVE-THRU - trust me, that's a GOOD thing because of the way they "handle" (read: muck up) orders - you'd end up polluting the environment with a whole gas tank burnt at idle during the long wait! Dunkin' Donuts is a fun fast food/donut chain, but this franchise is the worst run I've ever seen. So save the environment and eat donuts somewhere else. These days I go outta my way to patronize the Bainbridge store about 7 miles away instead of this one. read more

I have been going here for a few years and am constantly amazed by their lack of courteousness and always running out of the products I wish to buy. Yet today they have hit a new low. They did not make pumpkin donuts. How do you run a business and not make the donut you are advertising?? I'm done. I will go to Aurora or Bainbridge instead. I'd give no stars but they won't let me. ****UPDATED - The new owners are on top of things and the workers are friendly and nice. I can speak highly of this place again. Yeah!! read more

Worst Dunkin Donuts in the country! I am not one of these people who hide behind the Internet. I made my concerns to the manager who rather than helped me raised her voice to me. (Lady with the curly hair and tattoos ). I was overcharged on Thursday. When brought to her attention it was more of an embarrassment to me than even worth the $. After about 4 minutes, yes actually a full four minutes, I left. I love Dunkin and we were visiting from out of town. I have been going here for seriously 20 years. So I decided to go back Friday. On Friday, I ordered my wife a raspberry tea. We were given a white chocolate raspberry.... We just left. I'll drive the extra 3 miles for another location. I hope the owner is aware of the complacency of current staff. read more

If I could talk you into a drive through, you could talk me into another star. I only had a problem getting my receipt once for a work meeting, other than that I fly in and fly out and I'm on my way. The coffee is always good and fresh. I did get a couple breakfast sandwiches here once, bit into one, proceeded to turn the oven on, cook for 10 minutes, then I could actually eat it. I can't speak to whether that was location specific or a DD sammy special. So if you want coffee, cream , and sugar, or donuts, this place delivers. read more

I'd probably give this place one star, but the doughnuts I got yesterday were slightly better than usual. This place normally serves doughnuts that have been sitting out probably for days. They are hard and rocks. For those of you who read my reviews, I'm a doughnut fanatic! I bought a couple dozen doughnuts for work and I was terribly embarrassed. I paid for stale hockey pucks. We all ended up microwaving the doughnuts just to soften them a bit. I never have to go back. Don't waste your calories on this place! Totally not worth it. read more

Dunkin' - Donuts Near Me - Solon, Ohio

Loved Solon Dunkin Donuts under old management, went there everyday before work. Work third shift and now these new hours don't make any sense. 0500-2000 what kind of hours are those and how do they service people that work the night shift...I hate Starbucks but they are open until 2200 looks like that's the new move..: ( read more

Coffee was ok but workers seem to be a little impatient not all but the one I had got a bit of attitude...

Completely screw up my order and instead of making new breakfast sandwich they took out inside of old sandwich it tastes like crap

Can't say too much here - it's a Dunkin' Doughnuts. Staff is friendly, coffee is good (they have a pumpkin spice latte like Starbucks), and it's cheap. There's no Starbucks in Solon (coming soon) so other than Caribu, it's the only place to grab a quick cup to go. The biggest con here is the traffic. It's located in an odd spot on SOM Center Rd, you basically can only get out if you turn right (which is going away from everything). Be prepared to circle around. Can't say too much here - it's a Dunkin' Doughnuts. Staff is friendly, coffee is good (they have a pumpkin spice latte like Starbucks), and it's cheap. There's no Starbucks in Solon (coming soon) so other than Caribu, it's the only place to grab a quick cup to go. The biggest con here is the traffic. It's located in an odd spot on SOM Center Rd, you basically can only get out if you turn right (which is going away from everything). Be prepared to circle around. read more

Average, All I usually get is an iced coffee and a donut, so I cant say too much. The remodel isn't very good and definitely feels smaller and hard to get around. read more

Its all about moving customers through and out the door with a quality product and this store has major challenges as I can see from a personnel perspective. Constant change of new people that need to be trained and a fire drill in trying to fill orders. Under staffed and poorly managed. They have lost my business numerous times because they were to crowded. read more

The Solon Dunkin Donuts used to be the best ever! The young cashier ( who had more work ethic than all the current workers combined) would have my coffee waiting at the counter for me when she saw my car pull in. In and out in 5 seconds flat. Now, you better give yourself a half hour and don"t expect a correct order... if you even get your order. They take your order ( a coffee...one....coffee...) they shuffle you down to the "order pick up" area which becomes extremely congested thanks to the terrible remodel, where they keep you waiting and waiting and waiting, then forget you even ordered anything. Its not even like they see you waiting there over that high counter. The lady at the register told me she couldn't make my coffee and send me off on my merry way because she was "just the cashier"...just the cashier??? since when doesn't the Dunkin Donuts cashier get your coffee??? So she stood around and did NOTHING while I waited and waited and waited for my coffee. Anyways, This place is JUNK!!!! I love my DD in the morning but the hassle isn's worth the reward anymore. Very disappointing. read more

Very disappointed in service there.. Wanted 50 powdered sugar donuts only had 35. Told me she would make more. What she did was pour powder sugar on glazed donuts. Of course doesn't stick to glazed donuts. When I said something she could care less. My last visit to the store in Solon. read more

I don't really like Dunkin in general and try to stay away...however when I heard that they had this new "Donut Sandwich" coming out, my unhealthy side wanted to give it a try. We stopped in to get it and the girl behind the counter looked at me like I was completely lost and acted like she didn't know what sandwich I was talking about, my friend explained what it was and she said something that was not audible and then said "we have no eggs" ....Um, why not?? Aren't most of your sandwiches made with eggs?! She said they "got cleaned out" and continued to stare at us. They also had maybe 3 donuts left on the shelf for the "free donut with a beverage purchase"...such a joke, also being treated like you're ignorant doesn't help. I will never visit another Dunkin again...every single time I've been there (even different locations) they have treated me like crap or messed up my order. No thanks! read more