My first time visiting, very disappointed with their ice coffee. I ordered a Sunrise... iced, that what it said "iced only", and its merely a glass of ice water with colour, tasteless. Moreover, they only have a hugh menu high up to tbe ceiling, with extra small letters, that I hope I have a binoculars. Price per donut is not labeled along with the products, yet you can't find it on the wall menu either read more

The food sucks. Don't go in here. This place is like hell the service is terrible. Call My Son.

Update: This store still hires morons. I went through the drive thru and the employee charged me for the person in front of me by accident. She proceeded to refund me and charge me for my order but before she did that, I asked her if she needed my discount card again (because she used it with the last order that wasn't mine) she said no it was okay. I thought she did it manually. I look at my receipt and see that I wasn't given my discount. I go back to ask about it and she said she can't use the discount for my order because it was already used on the first order THAT WASNT MINE. She said you can only use it once per day. I'm just in shock about how much she did not understand. read more

Horrendous waste of time and money. Super annoyed with this location. First time I went the manager was so unbelievably rude! I asked for an iced cappuccino with no ice and she lost her mind. Saying that was impossible since that's a blended drink and asking "do you even know what a cappuccino is? Are you experimenting with something new or something". She went on to laugh with all the other workers about this so i just changed my order and let it go. Went once again when it said store was open at 5am but when I got there was told by the baking team there are no employees until 630. I ended up late to work because I had to wait since I had already placed and paid for the order. On another occasion 1 of my donuts was missing. Today was the worst. I ordered 3 large lattes and all 3 were wrong. I didn't realize until I got home but none had the added flavoring. They were just plain coffees. The 2 vanillas and the 1 hazelnut all tasted the EXACT same. Also the Apple fritter was missing AGAIN. I can't drive back again as this is an absolute waste of more money and my time. Keep in mind I only started going to this location in late November and have only been a handful of times, never without an issue. Also there is NEVER a line or more than 3people in the store so busy is not an excuse. You would think I'd learn to check the bags/drinks before driving off but honestly at this point I'll just go to McDonald's or Starbucks for my coffee. read more

Looking for a new coffee place come check Dunkin's new location I promise it will be worth the long line. read more

Dunkin’ - Drive thru Only. - Coffee & Tea Near Me - Sacramento, California

Sitting in the drive through line this morning and after about 10 minutes I decide to park and go inside, since I've never been inside. I walk in and there's a line with a few people waiting. The guy at the register tells me sorry the lobby is closed. I ask why are there people inside and no sign or indication that the lobby is closed. I don't get an answer. Had to either get back in line at drive though or just leave. Put up a sign next time, don't decide the lobby is closed and assume everyone should know. read more

Dont go here, they have NOTHING! All flavors that i wanted they dont have!! And its not the first time that they dont have gold flavors! Horrible! Not coming back! read more

I gave this place 2 chances. My first order was just missing most of the items, so I can't really review it. Breakfast sandwich had wrong ingredients so I didn't like it. Bagel bites were okay but very small order for the price. And out of the two donuts I ordered, one was missing. The one that I got was just okay. Today I ordered again. I wanted to try the stuff that was left out of my order last time. I got a turkey sausage croissant which was not horrible but not great. McDonald's would have been better (and I don't even really like McD's). Hash brown bites were AWFUL. They tasted like they'd been reheated in an oven that had something burning in it. Like even tho they were soggy they tasted really burnt somehow. Mini pancakes didn't come with butter and they were also gross. Weird aftertaste. Like stale pumpkin spice or something? I couldn't quite place it. Donut was okay. I ate most if the croissant and most of the donut but I threw the rest out and don't plan to eat here again. Overall just yuck. One star because at least they got the order right this time (pretty sure my turkey sausage was actually regular sausage but I don't know for sure). read more

My experience was horrible. This was the first time me and my sister went to Dunkin', I got two glazed donuts that were cold and a small iced original pumpkin spice latte. There was barely anything in the cup and it was ALL ICE. I couldn't even put the straw in the cup‍. read more

Dunkin’ - Coffee & Tea Near Me - Sacramento, California

The croissant sandwich made me throw up, man I like dunkins but this location is trash. Even the donuts taste weird too like how do you mess up donuts read more

Shitshow. 9am on a Monday and get screamed at "we're closed." Two tired little angry women working behind the counter. I get it, short staffed but there is a civilized way how to say you're out of stock. Went in for two donuts, willing to wait in long line. There were racks and racks and racks of donuts left on the shelf. They were iust out of drink related things and savory items. For the record, I didn't came for the nasty burnt coffee we can all get at Sbux. Growing up with Dunkin' Donuts. US Dunkin' Donuts always blows. No wonder they shut down out here. read more

Ordered a iced matcha latte. When asking about which donuts they had, they gave me a list. I chose then headed to the window. When I got to the window, they didn't have the donut that was listed. No biggie, things happen. I ended up just getting a jelly donut. When I got my drink, it wasn't fully mixed and lots of the matcha powder still sat at the bottom. Being in the car, I wasn't really able to mix it myself and just ended up letting it sit until I got home. I tried to eat my "jelly" donut, only for it to be basically empty. I know they're still training but it was a bit upsetting. read more

This is the best. Don't listen to these other idiots that are complaining how the line is long like grow up monkey and stop being a skoozi. Anyway, there coffee is literally the shit and that's on my monkeys. Monkey they slimegods going sicko mode with my slimegods read more

Being from Chicago where Dunkin' was everywhere, I was looking forward to a new Dunkin' in Sacramento. Nice bright store and a drive-through. Plenty of seating but it was cold inside with the A/C blasting. Long line with just one cashier inside. Seems like places with drive-throughs (like Starbucks) is consumed with those patrons and service inside suffers. Plus it just makes everything more frenetic. Disappointing there was only maybe 8 trays of different donuts. Little variety. I ordered a dark coffee and the attendant did know what I meant. She muttered something about only the original blend which I ordered and then she asked if I wanted the dark? (HUH?? "Isn't that what I just asked you a minute ago?"). Then she kept asking how many creams (I was used to Dunkin' pumping in cream from a large container and when I asked what did she mean, she couldn't explain it. Finally she pulled out tiny little creamers. I asked for 4 but ended up needing another 3 just to turn my medium coffee lighter! (and the coffee was not overly strong). The cream is not half & half like Starbucks. It's a crappy synthetic creamer that actually said something like "20% real cream"!! So, the other 80% is chemical (think Coffee Mate and all the sugar and chemicals). Once I added them all you could take the skewed taste. Ended up tossing the coffee when I got outside. No bueno, Dunkin'. No bueno. read more

So much of the reviews are misleading and ridiculous, filled with nonsense petty complaints. I always pick up my food or drink in the store before my lectures and the employees are welcoming and friendly. The inside is notably modern and clean. Its cleaner than some Starbucks I've been to! This place is great! read more

I was super excited that there is finally a Dunkin' donut in Sacramento. Every time I come here and I mean I come here often, They can never seem to get my order right!! I'm pretty much fed up with it and seriously I won't be coming here anymore. read more

At first I was excited that finally dunkin is coming to Sacramento! But when my husband bought donut from this place and he bought 8pieces they don't even put in a box but in a small paper bag! So disappointed donuts are smash inside the small bag! Some ordinary donut place can have a nice box for a donut! And this is dunkin very poor presentation! Employees need more training for customer service. And they dont have donut menu in drive-thru! Only one star if there is zeroI would give zero star. Unhappy customer here! read more

Thank you for finally opening one in the area!! It was only their soft opening training employees through the drive thru, but the staff was working hard and super friendly! Their drinks are really good and the donuts solid. read more

I love the coffee and the food is ok. The customer service is terrible. There is always a problem on some way! Today I have been in the drive thru for 30 mins . It's ridiculous . Nothing they make there is that complicated. Get your stuff together sac Dunkin'. read more

So before I actually got here I figured I'd give this place 3 stars because they're new and training/opening during Covid has to have been tough. However, as I sit here at the window I'm demoting my review to 2 stars. This is my third visit here (maybe fourth). The food and drinks are good, but the drive thru line is always long. I get that it's new and I get that the lobby has had to be closed for a while during Covid, but the line is 't long simply because they're busy. They're slooooooooowwwwww. At the speaker I waited a good several minutes before anyone even talked to me. Finally they say hi and I tell them I have a mobile order. "Okay, pull forward." No other details asked. Get to the window and they say something about only having some fruity drink (sorry to the person with THAT order). "Ummm, I'm confused - I had a latte." Scrambling employees look for a while and come back. "What did you have?" A latte and a sourdough breakfast sandwich. Several more minutes and I get just the sandwich. Several more minutes and, "what kind of latte? Sorry." All told, I think I was at the window about 10 minutes for two items (or however long it took me to write this). If you didn't get my mobile, just say that the first time! However, thanks for the extra large in place of the medium for the wait. Moral of the story: food and drinks are yummy. Never been disappointed with them. But if you're in a hurry, either get Taco Bell across the driveway or Starbucks across the street. read more

They are SO slow!!! The drive through took 24 minutes to get 3 cars through. And inside is no better. Mobile orders never done on time. Plus- sadly, they got rid of the Butter Pecan!! read more

GREAT COSTUMER SERVICE! The manger is someone I'd want to work for. Any complaint or problems she's right on it. I just want to eat there for the service. Glad to see people that actually care about the customer. read more

Worst Dunkin' ever. Dunkin' isn't new to me but this location is. First time I waited in the drive thru for an hour only to get 6 vanilla creme donuts with the tiniest bit of creme. Chalked that up to being a new location. The second time I ordered on the app only to drive over and be told they were out of the donuts. The third time I went, they didn't have the vanilla creme donuts again, stating they don't make those every day. Nothing but disappointment at this Dunkin' which is sad because I was so excited when this location opened near me. read more

Dunkin’ - Coffee & Tea Near Me - Sacramento, California

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This place has the worst management and service. I pre ordered two boxes of doughnuts and a coffee this morning so I can bring them to work this morning. I waited 15 minute in the drive through since the front wasn't open and the girl gives me my coffee and forgets that I had doughnuts so now she takes 5 more minutes to construct my order. No apology. I don't know why I decide to go back later, because hey, mistakes happen. I come in around lunch time and order a coffee and bagel bites. There are 6 employees standing around doing nothing. They say their coffee isn't brewed and they will brew it and call me up when it's ready. Ten minutes later I come up to the counter and and they finally give me my bagels (which were raw by the way) and I tell them I am waiting for my coffee and three girls are chatting in the corner. They do not even ask me if I need help even though I made eye contact. Finally after a few minutes someone asks me what my order was and it turns out my coffee has been made and sitting next to the girls who are chatting it up this whole time. Where is the manager? This place is run by six sixteen year olds. This place is pathetic. I really was excited about coming since I'm from the east coast and Dunkin' is my favorite. read more

I actually went when I saw there was no one there. I figured there would probably be a very scarce variety of donut selection, which was true, but that was fine it was the evening time what did I expect. I ended up just ordering a iced mocha drink which is a pretty standard drink at any popular coffee place (Starbucks, Dutch bros, they all make it the same.) So I figured this would be the same as well. Well that was a big disappointment. I think the only good thing about it was the size was huge and it was cheap. I pull up and it's as if it's just ice and black coffee. I'm like "umm is it sweetened?" She says "yes!" I'm like it doesn't look like it.. like, please don't make me take this gross drink lol. So I ask if she can put some cream in it assuming it's sweetened, it just needs some cream. She says sure and goes to put cream. She hands it to me and it looks normalish now, and I don't wanna be that person so I go to drive off before trying it and it tasted so unsweetened I wanted to spit it out. Luckily there was no one behind me so I backed up and asked her to put sweetener in it as there was none. Problem solved but I truly didn't understand how this even happened when she told me it was sweet in the first place? Looking at the receipt, she basically charged me for a iced coffee with a "mocha swirl". Which is fine but maybe let me know you guys don't do whatever I asked for or don't tell me it's sweetened when it's not? read more

First have to say that I am from NYC and grew up on Dunkin Donuts. Was delighted to know one was opening close by. I even watched its progress throughout the height of the pandemic. With that said, most of what is served it good. There are new areas of food as well, which is great. My issue is that jelly donuts is a central staple of Dunkin Donuts. It is what they built their fame on. The jelly donuts were fine for awhile, however I bought one a few months ago and literally spit it out when I got to the jelly. What was that!!! I did not go back for a while, but recently did. I asked about the jelly before buying. The young man behind the counter knowledgeably said, "Strawberry." My head said...Whatttttttt!!!!! Strawberry!!! Yuk!!! What I know and love is raspberry/apple, which I believe is traditional. So my question. What the heck??? Is this a California thing? Can they not afford the correct jelly? Are they just crazy? I will go to Dunkin less now. But I just don't get it. If anyone knows why this change has happened, would love to know. read more

I've been to this DD 3 times now. It is always clean, quiet and the food has been fresh. The management cares about the customers and this business. I would recommend this Dunkin Donuts! read more

Horrible service. Literally waited 40 minutes for hash browns and a mini sausage and egg wrap. What the heck? And when our food was ready, they didn't call out our number but have been calling other numbers for the past 40 mins. We won't be coming back here ever. Plus, food and drinks are not good. Just go to Starbucks for your coffee and McDonald's for food. read more

Why open if you guys dont have a variety of munchins and cant make any frozen drinks. ‍ Only drive thru for now and long line not worth it if the one you want is not even available. read more

If I could leave less stars I would - first tried to order donuts that were listed on the sign outside and I was told they haven't updated that sign in days. Then I asked to get regular glazed donuts she asked me how many - I asked how many they had she said "we don't have any regular glazed". I then said what do you have and from the choices she presented me I ordered 2 lemon filled , 5 old fashioned, 5 strawberry glazed. I got home to find 5 blueberry, 2 custard filled, and 5 strawberry glazed-more than half my order was wrong. It was horrible with a capital H service. Just a bunch of kids hanging around the window getting everything wrong and being rude. We looked forward to Dunkins in Sacramento, I guess we will have to continue to wait for a good Dunkins. read more

9:30 am and no donuts. They haven't had donuts every time I've gone there. And the drive thru cashier had an awful attitude.

I am a Dunkin fan but this store ain't it! I came when they 1st opened and the traffic made it a nightmare but tge brew was good and the doughnut fresh. Today however, despite a good crew, my coffee was burnt and the old fashioned doughnut stale as a mutha. Never again at this location. Yuck! read more

Waited almost an hour only to get wrong order. I asked for Beyond Sausage sandwich and they gave me a double sausage sandwich which was pretty cold in the middle. I asked for a glazed old fashion and i got a regular donut. Best to wait till things die down before going back. Wasnt worth the wait. read more

3/24/24 around 1100 My husband and I were looking for Starbucks on Bruceville Rd on our way to Kaiser So Sac and I saw Dunkin' and I told him "this place is new let's try their Dunkin' coffee". It was a clean bright nice looking place when we entered so we decided we'd stay to try their donuts and breakfast sandwich. I reminded my husband to specify dark coffee when he places his order and he did. When he got it, it tasted bland so he asked the person who took his order if she gave him dark blend and she sternly responded " you didn't ask for midnight coffee, you just said small coffee", and did not offer to replace the coffee with dark blend. My husband then asked "so you're not going to replace it?" and she rudely said "all you have to do is ask!". First of all, how would we have known to ask for midnight coffee if it was our first time there, secondly, she could have offered to replace the coffee and not waited until my husband asks. I got up from my seat bec I did not like her tone of voice to her customer. I told her "I know he asked for dark coffee bec I reminded him" and her response was " are you two harassing me?". I told her she has very poor customer service that she just gave us a very unpleasant experience, all she could say was they were busy, and there wasn't even anyone behind us. I asked for her name, she told me she didn't have to give it to me, then sarcastically asked for my name. At that point we turned around and left. We've already heard too much rudeness from her all for just 1 small cup of coffee. There were 2 other ladies working with her and they remained quite the whole time so the rude one must have been the manager or lead person for the day. I was going to tell my friends about this new place but poor customer service like this does not deserve to be recommended. I gave it a 1 star review bec I had to click a star for my review to be posted but it was really a zero star for customer service. Dunkin' needs nicer people to sell their goods. Will never return to this location. read more

I've been driving to Folsom for my Dunkin' fill but hearing they opened one so close was exciting! Except it's the biggest disappointment. Almost every time I've gone they've messed up my order. First ordering a coconut refresher and them not even putting coconut in it! Then today final straw.. ordered a caramel macchiato that tasted like river water no caramel, messed up both sandwiches and didn't even give me the donut I ordered. This place is a train wreck. Maybe should've waited to open until staff was trained better. read more

Terrible experience! Waited almost 1 hour at the drive thru because walk-in pick up is still not open. Headed straight home after and when I opened the box, my dozen box had 5 donuts, and my half dozen box had 3 donuts. They didn't even bother telling us at the drive thru window that they didn't have some of the donuts available. The coffee did not taste like coffee either. Will def not be going back there. read more

I waited 45 minutes in this line and wasn't that long. Their service is so slow and they had one worker doing everything. Which is really gross and unsanitary. She was touching money and handling donuts as well. They made my drink wrong and it had no sweetener or milk in it. Very disappointing! read more

Bought drinks couple of time different dates urrgghh those weren't good, waste of money. Today I got hot chocolate - to describe it - it's a hot chocolate made by a 3 years old- water plus 1 teaspoon of chocolate powder! No taste lol better drink bottled water read more

I understand it just opened but seriously whoever owns this location definitely knows nothing about dunkin and did not make sure they had enough inventory. Every location out here is packed but they run smoothly and u aren't sitting there for hours just to be told they are out of EVERYTHING! I've been here 3x already once the first day they opened it was horrid I expected it to be crazy but going bk a week later and it still the same way is ridiculous! The caramel craze signature latte was made so disgusting tasted nothing like it should and they are still out of all munchkins besides blueberry and pretty much all donuts. I definitely will not be returning. I'll stick to my fav one in Roseville they never disappoint! read more

I think people wanted to try out the hype that we see of this brand on tv commercials, coffee brand selections at store. In the East Coast, they have as many Dunkin franchise as they do with Starbucks being everywhere, even more so. I had a 45 min wait. I think they should have waited till they fully open so people can walk in and order perhaps that would have lessen the long line. By the time you go to the menu, it's pretty must drinks and breakfast sandwiches. --Someone commented that they didn't put donuts on the menu, but it's there, a very small section on the lower right side. It can be missed. I don't like that they don't tell you what they have, so it's like playing 20/20, do you have jelly filled donuts'; no, do you have sprinkles' no, ok then what do you have??? so much for it being a donut place when they don't offer much! I got a berry powdered donut, and double chocolate donut, it was ok, would rather go elsewhere to be honest. I did order an ice latte drink and it was good. But not 45 min wait good. They don't take further orders at the window which i can understand, but at the same time, their menu is so condensed and everywhere that it takes awhile to gather what is to your liking. I was already frustrated with the limited selection of donuts, by the time I went to the window I thought of a donut that they should have and then they told me about not taking further orders even if it's one or two donuts. So Managers/owner of the store, if you are reading take these suggestions: -Make the menu more simple, for people to see and pick from; donuts should be on top not near bottom as that's why some to most people go for, offer what you have, even if it's just a daily thing, it gives customers an idea of what's offered rather than play the guessing game. -Have a second menu so that the person behind the car doing the order can have a better idea of what is on the menu and what to order. - I can understand 2 weeks of opening but after that, your store should plan ahead and make more donuts for those that come in late afternoon/evening orders, it isn't fun waiting for 45 min to be told that there's no donuts to their liking available. read more