I had a really disappointing experience at Belair today. I grabbed some whole milk for my one-year-old, and while checking out at self-checkout, I noticed that the container was leaking milk. I pointed it out to Norm, the cashier overseeing the self-checkout area, and he told me it was "condensation." It was clearly milk. When I asked if I could please get a replacement, he responded, "If you want a new one, you can get it yourself." I found his response extremely rude and unprofessional. I was simply trying to replace a leaking product, and I don't think I should have been treated that way for asking for basic assistance. I hope management addresses this kind of customer service because customers deserve to be treated with courtesy and respect. read more

Stopped in for some mint. It was an easy in and out here. Plenty of parking and helpful staff. The bathrooms were clean also. Always a bonus. read more

We stopped in to get a water jug to share, it was hot and we were dying of thirst! We also purchased the last 3pk of Tippy Toes Drooler Bibs on sale! Definitely much needed for our toddler who went through the one we brought from home! Love the soft cotton, absorbent too! She got hungry, so we got her some Honey Nut Cheerios, too, and my husband, Celsius Live Fit Tropical Vibe x2 for the drive home! I would recommend this location great customer service and they keep it nice and cool in here! We will be back! SYOY! :-) read more

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Headline: Dated but reliable. Elk Grove is home to three Bel-Airs and I have shopped at all three. Out of all three this place is probably the oldest looking. However, It still have the same service I have seen from all 3. Location: Located off the intersection of Calvine and Elk Grove-Florin, the location is not as nice as the other 3 but honestly have never had any issues here. I have shopped her late at night and its not as sketchy as the Safeway just on the otherside. Also it has a tendency to be quite less busy than the Safeway. Parking is surprisingly good in the area. Food: I have not really tried the hot food here and it looks alright. The dated location doesnt make it look the most appetizing. However, the produce aisle and desert/bakery area looks really clean and havent had any issues with my veggies at this location. Good selection of items and I have not had any issues getting the standard items I need for shopping. If you are use to Bel Air, this place won't disappoint. read more

This review is for their hot Chinese food section by the Deli department. I love Charsui Pork and they actually have one of the best in the area. They are perfectly marinated and seasoned and tastes really good. I would order a little bit over a pound and take it home. Service was friendly and nice. read more

Bel Air - Grocery Near Me - Elk Grove, California

I had to change my review again, because they did not keep their word: Bel-Air took my review seriously, and assured me that the issue will be dealt with, and not happen again. I was told the money I was out for the Chinese food is being credited to my something extra account, and I would have a $35 credit on my next purchase. On Easter I purchased flowers, and the only credit on my account was $10. Of course it did not cover the cost of the $15+ bunch of roses. I don't quite get why bel-Air and Raleys would promise me one thing and then give me less than a third of what they promised. (For the record, I did not ask for anything. They reached out to me after seeing my honest review. )This means I paid a little over $31 for something I mostly fed to my dog. That's the most expensive dog food he's ever had. Luckily he's not too picky. read more

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Out of all the Bel Air's and Raley's in the Elk Grove area, this is one of my favorite ones. Mainly due to the selection they have, it's a huge store. Bonus it doesn't get too busy, so you don't have to wait too long in line for the cashier. Overall would highly recommend for a grocery store. Important tip, download the app to save money. I've had save tons of money through the app and by member only deals. read more

I had a terrible experience with my recent online order. I used a coupon that applied to a higher-priced product. Because they did not want to honor the coupon price, they removed the product from my order, substituted a different item, and the eCart manager lied and claimed I agreed to the change. This is a terrible business practice. I have screenshot proof of the product and the coupon before they took it down. Deceiving customers and lying about substitutions is unacceptable. read more

I love this Bel Air! The staff is always friendly and helpful! I especially love that they give out free fruit for children. My one year old always has to get her banana while we shop. There is a great selection of baby food and baby/ toddler snacks. The hot bar is great and super convenient. I'm always offered help to my car, which some trips I happily accept help if there are large items and my daughter is cranky. I definitely recommend this Bel Air! read more

Not my regular grocery store, but this Bel Air has become more frequented by me. Due to the selection of higher quality items in some cases. So I'm typically in here once of weekly or bi-monthly for a few select items. Staff have always been helpful and friendly, where that be at the bakery or the deli area, or at the register. read more

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I came here for roasted duck. There was only one guy helping customers, and I was surprised by how long the line was for Chinese food. When I got to the front, I discovered why. The two entree plate is $8 on Thursdays ($9.99 regular price). Since I waited in line for so long, I decided to get the plate too. We enjoyed the duck more so, and would get it order it again. read more

Bel Air - Grocery Near Me - Elk Grove, California

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Can't shop for everything here. It's always out. Not the first time I've had to go elsewhere to find everything or something. Too many times they are out and it's becoming a problem no matter what time of the day you shop. I did an online order. Of the items ordered: they were out of stock for 8 items and those were sale items. And those 8 were to be part of different meals so now I can't complete any. Received cans with dents in them and everything was bagged oddly. Frozen with regular things and cold items with regular things. Do we teach anyone how to bag properly anymore? Shouldn't have to worry about frozen items in a bag that I was going to leave on the counter. I didn't receive a receipt with my order so who knows how much I was charged until I have to go investigating myself. It would be helpful returning dented cans with a receipt but now I feel like I just need to bin them and take the loss. Driving back and being hassled is not worth it. Waste of money and time. read more

Ordered fried chicken from their website. Ordered the 48 piece. They are $2 more than their rival Safeway, however, Safeway wants more than 24 hours notice while Raley's/BelAir only require 24 hours notice. Turns out, even though I ordered ahead, I received the message that the cook went on break before making my chicken and that would delay my chosen time by one hour. What can I do but accept it. I can't go chicken searching anywhere else. Beware, they also charge a $5 convenience (shopper) fee, which Safeway does not. read more

The people on the counter/ registers have good customer service and store is well maintained. However, there is major issue with their Deli department which is never around when you go to there to get sandwiches or hot food. you stand there is ring the bell and no one comes out. It clearly states on the big sign they have it sitting there that deli is open till 9pm but every time in last 6 months I go around 7pm for the 24hr fitness that is located beside it the deli is close. They always say their fryers is broken on something. They just don't care and close when they want and leave. read more

Bel Air - says open till 9pm but its only 7:23pm and they are close. They are never open past 7pm on any day. - Grocery Near Me - Elk Grove, California

Might as well be a Safeway. No service and quality has slipped. I waited 35 minutes to get ballon's and not a single employee helped me. Even started to fill them myself and then just left. This store was once the best and now it's tailored to the surrounding community. Sad. read more

I was in the store one evening it was Sunday around 8:00. The store only had one checker no baggers and the self checkout was full with people waiting. The young lady who was checking out my groceries was very nice but I could see she was stressed without anyone else to help her. This is a bel Air market and no manager to be seen? A person in the self checkout line was asking her questions so I told her to go ahead and I would bag my own groceries which I did. I asked her what the problem was and she said there was a scheduling problem a mixup, but I still couldn't understand why the manager or somebody else wasn't there to help her. She thanked me for giving her some support which she really needed. It's too bad the store managers weren't there to observe this. read more

The Elk Grove Florin store has gone down hill. Today i walked in and the floor was disgusting. Something had leaked or spilled and no one bothered to clean it up. The shelves were not stocked. I was unable to find several items. There have bot been enough checkers lately. Inconsistent staff. None of the employees seem happy to be there. read more

The store has been my go to store for the last few years. The staff is friendly, helpful, and always willing to help with the new app. Every time I go to the deli department they do their best to help me promptly. Their sandwiches are the best I really love shopping The store for Grocery items as they're very well stocked more so than other stores. meat and produce is always very clean and good quality products. I definitely recommend shopping at this store. The management team has been doing a great job keeping the riffraff out of the store as it used to be a big problem. I feel safe shopping at the store now. read more

One of my favorite places to grab Chinese food. The food is the best when ordered during 11AM when it is hot and fresh. My go to is the salt and pepper chicken. Their kung pao chicken is also great. I'm also happy they don't use Styrofoam containers. Very convenient location to also buy groceries. read more

Bel Air - Chinese food in Bel Air - Grocery Near Me - Elk Grove, California

As we all try to follow the protocol of wearing face masks and social distancing, (well most of us anyway), I was now given the responsibility of shopping for my elderly parents. My mother creates the weekly list and is very brand specific. This can sometimes be a little stressful when I can't find everything on her list. My boyfriend and I find ourselves shopping at multiple grocery stores just to find everything needed. But on this day, we decided to try this store which happened to be in a convenient location for us to deliver said groceries in a timely manner. I had never shopped here before, but I am a fan of Raleys and Bel Air stores in general, so I felt more than comfortable in giving them a try. Plus, they are following the Covid-19 protocols which is very important to me and my family's health concern! The store interior was very clean, fully stocked and well organized. The bakery displayed amazing and eye catching baked goods that made my mouth water and tempted me to impulse buy. But I had to force myself back to reality and focus on my parent's shopping. In the produce department, the fruits and vegetables were arranged in healthy looking colors of freshness. I had little problem in locating what products I needed as we browsed each aisle. Needless to say, I was pleasantly surprised to find every item on our shopping list in stock, right down to the correct brands! This made our day! One list, one store! I think we have finally narrowed down our main place to go! Saving time makes me happy! read more

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Great customer service, competitive pricing, easy to find what I need, always plenty of people throughout store if I need help, plenty of cash registers open plus self check out. Staff have been amazing during the Covid-19 pandemic. Still friendly, stocking shelves constantly, helpful. Love Jeanette who I know as Jeanie...she's an awesome member of the team. read more

Today I think I cut my food bil In half. Only needed a few things but I left home hungry too. I decided to get the 2- entre Chinese to go plate,,$9.99, delicious. Nicest people too behind the counter. This is more food than I can finish so it's dinner too!!!' Picked up beautiful Raleys brand chicken breasts. No antibiotics!!!!! I'm pretty happy today,,, nice atmosphere, nice people. read more

Not the best shopping experience. Just go across the street to Safeway. The self checkout assistances are somehow always in bad mood. I'm sorry your self checkout machine sucks but it's not my fault you have to come scan your store code every other item. The grunts, sighs and talking down attitude are completely unnecessary. read more

The prodicre department is the best In town. So I wrote a little song. Elvin is awesome, Elvin is great.. He saved my boxes ..Even tho I was late. He helped me stack them on a cart and arranged them in a way that was so smart. Lets not leave the Meat dept out who took the time to find Alvin no doubt. I spend quite a bit of money at this store and now because of all this I will spend even more. Hats off to RALEYS E.G.F & CALVINE. THANKS 4 BEING THE BEST! Today you rose above the rest. read more

Customers beware of this store over charging for their wine, champagne, and other alcohol. Make sure you look around before buying here. I bought Veuve Clicquot 750ml champagne from here for $100, while all others stores offer 49.99, 58.99 prices. They do not have return policy on their alcohol, once you buy you own it, no refund or exchange which I learned the hard way. I was very disappointed with their customer service, especially from their store director. I even called their HQ customer service, and they didn't care much and willing to offer any store credit. I will not be coming back for alcohol purchases to this store, Total Wine had much better deals. Very disappointed with my latest purchase right before the new years. read more

Bel Air - BelAir $100 Veuve Clicquot Champagne - Grocery Near Me - Elk Grove, California

Belair is the best store ever employees help when in need all the time . The food is amazing. Belair is very clean and organized well styled when it comes to holidays and big games for sports which is the best read more

Bel Air - It is one of my favorite supermarkets by my local area . - Grocery Near Me - Elk Grove, California

This is our go-to neighborhood grocery. Raley's -or- Bel Air is what I like to think of as a, "cut above" other grocery stores. The produce seems taken care of a bit more. Still needs to be visually inspected, but what I've found is that they usually have labels for the origins of where everything has been grown (CA, Mexico, etc). Then, they tend to keep everything in the same aisle region. There's nothing worse while shopping than getting used to the layout and then the store is changed around and you have to hunt for the same products. When I buy the Beyond burgers, per example, I would expect to find them in the grocery section, but at this location they are actually in a freezer by the designated meat. I've also found the Raley's app to be beneficial for checking weekly sales, or having a virtual copy of the newspaper "ad" on the phone. You can gather rewards by registering your phone number and just using that during check out. I have yet to try the grocery delivery option, but friends have and they've mentioned that it was a nice feature available. Also, I can't say this for every store visited, but here at this Bel Air, I always feel for the most part "safe" while entering/exiting the parking lot. It's well lit, maintained, plenty of spaces, and just gives a good vibe. read more

Had an extremely horrible experience at this store with the woman manager that was on duty. She acted like it was an inconvenience for us to be disturbing her and it was above her to help us locate an item. With that experience alone, I'll never be back at this store. If she doesn't like her job, then she needs to find a new one. Customer service is definitely not for her. read more

I was shopping here today on 06/02/23 2:15pm Operation #699569 Term#9 and this 6ft white blonde girl long hair at the register counter was so rude. I asked her if the credit card made it through and she was like rolling her eyes and said can't you see it? Giving me attitude for no apparent reason. And besides that I was being charge for extra Gatorade bottle after letting her know and she didn't even apologize for her mistake. This type of behavior is totally unacceptable to treat anyone here spending their money at this store. She definitely should be fired! read more

I love this grocery store. Fresh produce, fresh smiles, and friendly staff! I've never reviewed a grocery stores before but felt this location deserved it. I've been shopping around as I am new to this city, between to grocery outlet which is coincidentally located across the street to me but scares me just to walk in there, rather make the drive to wind-up when I feel the need for an adventure, looking lines, and a fair share of what you would normally are at a Walmart, which is a store I street clear of. I wish I could remember the guys name that works in the bakery, he was my first great experience at this location. He happen to be in the prepped folks area which he mentioned he was unfamiliar with but didn't let that stop him from being friendly and making great suggestions on what I should try. That same day I went to check out and was greeted by a friendly female cashier. She asked if I had like a rewards card and I was unaware of what this was, so she took the time to explain it and told me every dollar counts as a point and you get money back for every 100 points, if you sign up your first purchase you get 200 few points. Instead of holding up the line she placed my order on hold and took me to a manager to help sign me up. I believe his name was Sean. Very friendly, explained the program, after explaining that I was blown away by his staff and how happy it made me to shop somewhere like this and have never had an experience like this before at any stores. He smiled and seemed proud and thanked me. Not only that, he noticed I was purchasing rib eye steaks and mentioned that today was the last day for new York steaks for $7.99/lb. Just want to say huge thank you for making a newcomer feel so welcomed! Oh, also they have a day where you can wine taste, I will have to come back and do that soon! read more

Bel Air - How awesome is that? - Grocery Near Me - Elk Grove, California

The quality of meat at this location is absolutely horrendous. I bought a tri tip that spoiled the next day & today I bought meat that tasted as if the product was soaked under water over night. I hate shopping at winco but even their products are subpar compared to this location. Buy your meat products elsewhere. read more

I usually like shopping at bel air because their IPA beer is one of the best out of all the grocery stores I've been to thus far. Associates are talkative in a friendly way. But I am disappointed with their fruits and veggies selection. So many old, moldy, ripped, and non eatable just hanging around waiting to get purchased. read more

Store is clean and well organized. I shopped there last night. Clerks didn't stop talking to each other when I got to front of line. Next time I'll go to self check out. It will be a lot faster. I get better customer service at Walmart. read more

I come here mostly for the service center and occasionally Redbox. But they do sell groceries too, so sometimes if I need a last minute food item or cake, I'll stop here. The good: You can mail stuff at the service center via the US Postal Service. The desk carries stamps and mailing items (including the free flat rate envelopes/boxes). The hours here are a LOT better than the post office locations: Monday through Saturday 8am-7pm, and Sundays 10-5. Postal pickup is 2pm and 5pm during the work week, and 2pm on Saturday. The cakes are also pretty good...I know someone whose favorite cake is the Italian Rum here. The good to know: Prices might be higher than a "value" grocery store, but they do have their rewards program for frequent grocery shoppers. Would I recommend? Yes, especially around the holidays. You can avoid the long postal lines, and pick up a holiday cake or baked goods at the same time. read more

Bel Air - Post office closed? No problem, just visit the service desk. - Grocery Near Me - Elk Grove, California

This place has a great bakery selection!!! I went in for a fruit tart, and they had three different kinds! One just blueberry with a white chocolate drizzle, one with just raspberries with a chocolate drizzle, and a mixed fruit one with no drizzle. I got myself the mixed fruit one and it was $3.49 (originally $3.99) and a lemon mini bite for $1.29 The employee wasn't that well informed about the pastries when I asked questions but she was very sweet read more

Bel Air - My mixed fruit tart (in the front) and my lemon mini bite (in the back) - Grocery Near Me - Elk Grove, California

Bakery is amazing at this Bel Air always gets it right. Stop by and see Isaiah he makes sure you have the best customer experience. Always hard at work in the bakery making sure quality of product and service is at its best. Thank you Isaiah. read more

I came in today 9/19/2019 at noon time and I had a horrific experience. I went grocery shopping after my gym workout and I bought a lot of groceries, but my cashier guy named "Cary" opened up the zipper of my gym bag and he went through my underwear and bra inside my gym bag and I felt very furious and Violated. Why is he violating my property? Did he think I was stealing? Is this the protocol of Bel Air??? After he did a thorough check inside my gym bag, he had the audacity to tell the person bagging my groceries to do a second check inside my belongings. Now that's 2 male employees searching through my underwear and bra. read more

Bel Air - My receipt - Grocery Near Me - Elk Grove, California

Having a Bel Air so close to the house is truly convenient. I like Bel Air because they always have locally grown produce, friendly staff and a clean store. There hasn't been a time that I have gone here and been disappointed. A major plus is that their cakes and cupcakes are also delicious! read more

This is the third time that the sandwich deli has been closed randomly because they had no one to make them. Or no "closer" yet there is always plenty of people behind the counter. They are just too lazy to make a sandwich for their customers. We pretty much only go to bel air for their sandwiches. And every time they are closed at 6:00, 8pm, 7:30. The kids just stand back there and talk away to each other. It's frustrating. read more

I'm a 100% disabled veteran who receives SMC. So I'm over 100% disabled thru VA. I went in today to buy eggs, Banana, and almond milk. Only one cashier is open. I head there and by the side as the line is little l9ng. So I hear casher open at 10 for handicapped. I head there and Tim and a lady tells me it for handicapped people only. How is she is handicapped? I'm disabled and handicapped. Who determines who is handicapped amd needs help here in Bel Air? Been go8ng to bel already for years but no more.. it's bullshit they pick and choose the who they think is handicapped person. I have ID saying I'm handicapped read more