Been here quite a few times because of the convenient location. However, in the dozen or so stops, only once did they get our order correct. On one occasion I ordered a latte, and they asked if I wanted milk in it. I responded, "a latte is mostly steamed milk, with an espresso shot. Do you know how to make a latte?" The response was, "Oh, right. Sorry." Another time, me and another customer waited about 20 minutes for the food portion of our orders. When we inquired about our food, they admitted they FORGOT that we ordered it, and that it would be on its way. Thinking these were isolated issues, we have gone several more times, but still very poor service and food/drink quality. We've received cold food, mochas without chocolate in them, and other incorrect orders. They are always short staffed, and I question if the people who work there are trained in any way. The location is also quite dirty, counters not wiped down and crumbs left on tables. If you're looking for your Dunkin fix, go to the location on Rollins in RLB. Fast service, well-trained and friendly staff and they get their orders correct. read more