I felt mistreated yesterday I stopped by at this coffee place, I waited there for like five minutes, never got agreed by anyone and there were many people working there. Other people walked in and they said hello etcetera. I'd had to walk out and just desired to go somewhere else, besides that I took my time to come out of my car to stopped by here. read more

Amari was such a gem! She got my order right to a tee and was so fun to engage with! Can't wait to visit again!

The store manager - Tasha - is awesome and very attentive to the store and guests! The entire team is really great and seem to be happy behind the bar! read more

Starbucks - Iced coffee :3 - Coffee & Tea Near Me - Gurnee, Illinois

I only order here because it's close to work and convenient. That's where it ends. Every time I get a Frappuccino it's always under filled and the whip cream falls short almost an inch below the top. It's very frustrating because, the other locations nearby, fill it all the way to the brim. Also, I order through the app and expect it to be ready when I get there at the time it estimates, which is typically 10 to 15 minutes after ordering. However, almost always when I get there it's not ready and I watch five or six people walk in place their order and get their stuff and I'm still waiting. I have to tell them is my stuff being made, and then they grab the ticket and start making my drink. It's like they prioritize online orders less, instead of making them in the order they come in. read more

Starbucks - a hand holding a cup of ice cream - Coffee & Tea Near Me - Gurnee, Illinois

Ambiance. Clarity of order placement and pickup. Seemed slow and ordered 2 drinks served 1 and then another with 2 customer orders between. No drive up. Felt like i imposed on their workday. Not a place i care to return. One coffee was not hot or coffee like not a caramel mach. read more

Very clean, staff greeted me with a smile and I love the notes they write on my drink. It appears the morning shift and mid day shift when I come in all get along well. read more

It was Really slow and they also just have one worker which he was also being rude. Hopefully 2 people start working ínstead of one because it was a 15 min wait and like I said he was being rude for no reason. read more

We ordered coffee and sat down to drink it. An employee by the name of Steven came to us and said they were closing in 30 seconds, walked to the back and turned off the lights to the store. Mind you I had an elderly person with me. I've never been at an establishment were you order before close and can't finish what you order before having to leave, let alone have the lights turned off on us to force us to leave before closing. That is also not a way to treat an elderly customer. read more

This is not my first time at this Starbucks, and it isn't the first time I was disappointed. I gave this location many chances but I will never order here again. I ordered a venti drink with light ice, I received it with barely half filled with the drink, the whole cup was just ice. This is unacceptable , I paid 6 dollars for a venti coffee and received a tall portion. And when I asked for more oatmilk to fill up the rest of the cup so it wasn't just bare ice, the lady was very rude, didn't say anything to me, snatched my cup, and put a drop in. I'm so beyond disappointed. I do not recommend this location. read more

Always great service, and wonderful remodeled seating. I love to go work in here, and the people around you make it even better!

This is a great location, west on Grand in the strip mall South of Gurnee Mills. I love this location because its away from the hubbub of the interstate intersection. Very convenient, and always friendly. read more

Starbucks - A very hip very empty Sbux easy access west grand ave - Coffee & Tea Near Me - Gurnee, Illinois

This use to be my favorite Starbucks , no more. Decided to take my son there for his birthday even though he does not have the app because he is disable. Order to cream drinks. Made sure I asked that these was no caffeine in there. He replied no. Get the drink it is hot. My Son cannot have caffeine I did not order hot drinks. Then Marilyn told me she did not take the order. Ok but she was making the drinks. So I told her they were cold drinks no caffeine. My sons drink they made hot with coffee. I don't know why three employees are standing there like no one knows how to Handel anything. So Marilyn gets upset cause things are going sideways. She says to me I don't feel comfortable making your drink, are you kidding me. I don't feel COMFORTABLE you making my drink. See runs off to the back , is this how we Handel things in a corporate setting we just run to the back because we don't like what someone is saying to you. After you messed up there whole order. Ruined my Sons special Birthday. Don't go in Starbucks for your Birthday they will RUIN it. Is this how Starbucks operate. Blame the customer for your mistake and don't apologize. Just blame the customer, grow up. And learn to say your sorry instead of blaming your customers for your mistakes, just fix it stop auguring with your customers. Pathetic! read more

Typical Starbucks. Friendly staff. Drink made correctly. Fast service. What more could I say.

Worst Starbucks ever. Can't even brew a simple Americano right. Everytime it tastes different. And if you ask them to make it again there is an attitude. read more

I will give them 5 stars here is the reason of my review 1. They have mobile order so it's easy for me to order it instead of waiting in line. 2. I never had issues with this starbucks location. 3. There very friendly worker and they do i good job doing customer drinks. What i dislike is when I'm doing a mobile order i agree with some people it's so difficult to know what they have on stock what they don't have I just had an issues that i order something and they never tell me they didn't have this on stock i think they have to change that on the app so it's not just hard for the customer to make a order But i still love this location comparing to other location is just to make an order with the starbucks app read more

This Starbucks is probably my favorite cafe to go to. All the food and drinks sound so appetizing even if you don't like coffee. I would not recommend it if you are trying to save up your money because some drinks are a bit pricey even in the smallest size. The service is great and I have never had a problem with the staff except they forgot to make my drink once. read more

Starbucks - Strawberry Acai 10/10 definitely recommend. - Coffee & Tea Near Me - Gurnee, Illinois

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I heard they are closing this location in a couple of weeks. I am sad to hear this because the location is always busy and it is nice to be able to get a coffee if you are at the mall. I never had any issues here, always have been treated nicely by staff. read more

Coffee and drinks are standard Starbucks, but the management is rude to customers and staff. Try the one near Dilleys road for a friendlier atmosphere. read more

Had an incident there with a likely racist customer (not staff). The manager Eddie was EXTREMELY helpful in the situation, making sure myself and my significant other were ok and even apologized multiple times. He made us feel welcomed. He is definitely an asset to the management team!!! read more

Love the people, service and products. Really need to regularly cleanup outside. Tables are often dirty and pavement frequently has trash.

This location has been around for awhile and it always seems busy. It is in a strip-mall location so it does get alot of car traffic, which is good because they dont have a drive-thru. Corner store with lots of windows. Inside is nice with cushioned seats and small table. Staff is attentive and friendly all this is good. Ok I dont like Starbucks coffee so I ordered a tea and lemonade mix. Holy crap, $2.80 for this. Plus $2.00 for the muffin and all I could think was I could of gotten 2 Egg McMuffins and a large iced tea for the same price. Made me wish I would of eaten breakfast before I went to the mechanic. read more

One of my favorite Starbucks. Great location just a mile west of Gurnee Mills. A large store with tons of inside and outdoor seating. No drive thru at this location like previously mentioned by kristen. Drive thru available 2 miles east at Dilley Starbucks. read more

been here so many times and never had a problem! staff is so nice! Half the time i can't decide what to get so the recommend a drink for me and every time it's so good! This is a great place to stop if you're shopping, passing by, or need to get work done read more

When I find time in my busy mornings I stop by and the lines are not as long as I would imagine, goes fast. But has a tendency to screw orders up, possibly with new staff? read more

Starbucks - passion tea , lite ice - Coffee & Tea Near Me - Gurnee, Illinois

I LITERALLY just left a 5 star review on Google today, just to come in and have my drink rushed and made wrong because it was 10 minutes to close. Sorry to inconvenience you for patroning your business during its hours of operation-_- Normally I have An amazing experience here. I've come in once before right before close, equally apologetic because I get how frustrating that can be. THAT experience was still positive. This one was not. Apparently this is not the place to go if you have to work at night and have a last minute chance to get coffee. You may have been anxious to get out and end your work day, but mine is just starting and you did well to ruin it for me. So thanks. Except the blond kid. He was polite and understanding. I wish he'd have been the one to make my coffee. I probably would have had a batter shot at having it made right. Disappointed. read more

Staff members are very courteous and professional. I made some mistake in ordering. They prepared my order and then gave another right away on their own. They suggested some good variety read more

This is an excellent Starbucks location! No drive-thru, but there's plenty of parking and the inside of this Starbucks is bigger then most other Starbucks locations i've been to. Plenty of space to sit on the inside and outside of this location and the staff are friendly too. The line can get kinda long, but it seems like they have the staff to handle it - I didn't wait more then a few minutes to get my drink on a busy day read more

This location used to be one of my favorite Starbucks locations, but the last few times I have gone the team does not seem as delightful and on slow mode. I really hope they can turn things around. read more

Staff is lousy with speed and attention. They take forever, because someone told them good customer service means chat the hell out of everyone. Meanwhile, all that chatting means they don't pay attention to what they are doing, and screw up you order. And there is no drive thru. Head to location on Rt. 83 north of Rollins. read more

Very quick service. I order from various Starbucks depending on the area. This one has one of the better services I have been to.

One of the better Starbucks in the area. They always get my Iced Hazelnut Soy Macchiato just right.

They totally forgot my order but made up for it by giving a free drink voucher.

Love this place. They make one of the best Starbucks drinks in gurnee! My cousin recommended me going there. Everyone is super friendly and extremely spacious and they have tables outside which is a plus since I work in the mall and we are usually confined inside so the nice breather is great. read more

This was by far the best Starbucks I've been to. I really never feel the need to review a chain. They are supposed to all produce the goods in the same manner. However, the staff here was awesome! They new the regulars by name, how to spell names on new customers, and blended my drink perfectly. It would be easy to not take pride in a job that is part of a juggernaut, but these people showed up and rocked. read more

Probably one my least favorite Starbucks experience to date. As I was looking over the regular coffee choices I saw a new blend I wanted to try, the sign above the brewed coffee said "pour over available" so I asked for freshly ground coffee using the pour over method. The employee told me that she had some brewed, I replied that I always grind my coffee fresh at home and use the pour over method. She promptly turned around and begun the process... And did it wrong, she did not pre wet the paper filter, did not bloom the coffee, and did not thank me as she did other customers that had ordered other coffee drinks. I want to mention that it was also not busy when I asked for this either. I figured that in a place where people order ridiculous requests for modified coffee drinks, my request would be easy compared to a skinny mocha latte no whip double pump with sugar in the raw type thing that I hear other people order all the time. Bottom line, my experience in privately owned coffee shops have always blown Starbucks out of the water... The small business really care about their customers. read more

Starbucks - Coffee & Tea Near Me - Gurnee, Illinois

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Best drive thru service around!! Very friendly morning crew!!! Always smiling and happy!!! read more

We always enjoy spending time @ this Starbucks. Friendly and quick service. Staff makes you feel welcome. Delicious drinks & food.

pretty slow. i have ordered and had to wait 30 minutes to get my order. it's been like this since april and hilary left.

Hands down best service I've had in a long time! Shift manager Jennifer S was fantastic! I had no idea what kind of drink to bring my grandpa back home and she suggested one of the holiday spice drinks and he loved it. The staff working tonight was super great and really friendly. I had my puppy with me in my bike basket and she adored him. I'm also very clumsy and dropped my drink outside and she immediately offered to remake it. I will definitely be returning here with my dog in tow! read more

Last Friday, I had a meeting scheduled in less than 15 minutes from the time of my arrival, and I ordered the robust flavor which was a pour-over, rather than pre-brewed blend. While not instantaneous, my coffee took less than 3 minutes, and was accomplished in both an efficient and friendly manner. Additionally, all of the empty places and tables were both neat and clean: a very pleasant experience! read more