Drink was good, place was clean, and staff tried to be friendly... I would normally give 4-5 stars for a location like this, but at 7am on a Saturday, the place was too busy for the 3 people working. While there were only 2 other customers inside the store, there must've been a lot of online orders because they were working so hard like chickens with...you know. They were so busy that I had to wait a good 3-5 minutes before getting service to purchase a mug. The stars don't reflect on the staff, as they were trying their best, I think, but the manager should think about getting more help for the busiest hours so they wouldn't be so frazzled. read more

This is an okay 'bucks, service is typical, the coffee drinks are better when espresso based. The regular coffee can be old and I don't think they are cleaning the containers regularly (bitter taste). The main problem with all SBs are the amount of plastic used, it's hard to feel good as a sentient occupant sharing the planet Earth after visiting any SB. They even insist on disposable cups with plastic covers when drinking in. I guess they discarded all their ceramic ware. read more

Ordered at a different Starbucks and whomever was working the drive thru was amazing and let me know that they could make my drinks there, so I didn't have to go to the other store. read more

The lady's closed the registers 15 minutes before closing and refused customers while keeping the gates still open and were constantly telling people to please go away since they close soon well if they close soon shouldn't they be doing final closing after hours are over is there no management I've worked in the food industry before and know closing early may be nice but follow your hours bruh people be hungry and thirsty even if coffee makes you more thirsty read more

This location housed to be great. The manager Rebecca was the best and I never had a wrong order under her supervision. In the last 2 months I've had 2 wrong orders and if you ask for light ice this what you get. Need to hit a different Starbucks from now on. read more

Starbucks - Ask for light ice and this is what you get. - Coffee & Tea Near Me - Gurnee, Illinois

Order a coffee and waited almost 20 minutes. The individual taking the order was pleasant, but that was about as far as the good service was. The speed was atrocious and essentially their customer service was subpar. read more

The cashier at the window who wasn't wearing a name tag was being extremely rude at the window when we asked for the manager so we could ask the manager a question about an order we made. She then proceeded to laugh and roll her eyes when we asked another employee for the managers name and when we asked what the girl who originally took our orders name. read more

Horrible service. The people working there were rude to not only myself but multiple other customers in the store.

More than half of my coffee was all ice, absolutely ridiculous. Didn't even sip my coffee and this is how much was left when I took out all the ice read more

Starbucks - Iced coffee - Coffee & Tea Near Me - Gurnee, Illinois

This was THE worst Starbucks I've ever been to! I get being busy, but welcome to Starbucks. It's expected, but what is not expected was the extremely RUDE service!!! I will say that the guy taking my order was kind!!! But the chick at the window who was so put out by my asking for a cup holder, really pissed me off!!!!!!! I wish I knew this prior to tipping! I see that I am not alone seeing the other crap reviews that this Starbucks has received. Step it up management! read more

Got a chance to try their almond croissant this morning! It was pretty good. A little on the pricey side but I can deal with that lol. I'm a huge almond croissant fan. Although Panera's "bear claw" isn't bad, it lacks the nice almond filling taste that Starbucks has. read more

Starbucks - Almond croissant blossom! "Flaky croissant dough topped with almond filling and toasted sliced almonds" - Coffee & Tea Near Me - Gurnee, Illinois

This location is a roll of the dice. Will you or won't you get the correct order. So far I'm 0 and 2. They messed up my first order last week. I decided to give them another shot. Strictly due to them being the closest location to me. This morning they butchered my order again. I asked for a espresso with low fat vanilla creamer. I got an Americano....... and then you add in the wait time. It is truly terrible. Waiting ten minutes for a poor drink. Going to this location is a sure way to get your morning off to a terrible start. Where in the world is their manager ??? Or corporate? I will now drive out of my way to avoid a massacred order. read more

We are from the great state of Washington, you know, the place that invented coffee. While here for the weekend for a wedding, we needed to find some real coffee, which means "where is the nearest Starbucks?" This location was near our hotel, but a "real Starbucks" not one that is located in some store. Easy to find and plenty of parking. At the cashier, I asked if they had a clover. The response: "what's that?" Oh dear, Dorothy, we ain't in Kansas. We ordered the two drinks we have on most days, usually 365 times a year. Nonfat caramel macchiato and whole milk vanilla lattes. Looked around for a place to sit. There are a lot of those tall chairs, the ones that we all grew out of as babies, a bunch of tables, but also five big, sink-in, go-to-sleep type chairs. Five? Does the manager have the sixth one in her apartment? Now for the coffee. This is knock-your-socks-off coffee! We maybe invented it, but this location put the flavor of espresso back in those lattes. Maybe this is how Chicagoans like their coffee. read more

Starbucks - Plenty of tall chairs - Coffee & Tea Near Me - Gurnee, Illinois

I never complain but today I am very frustrated because I just left the Starbucks and I asked for one hot chai and one cold chai and the lady at the register specified with me numerous times at the drive-through and then as soon as I got up to the window. She handed me to iced drinks and looked at me crazy and was like have a great day and I paid $15 for two drinks and they're nasty. read more

I should have read the reviews before going here... . It was so close to the gym that I just thought about convenience. The drive thru line was super long and it took forever to even order. They were not cranking the drinks out like they should on a Saturday morning. The car in front me had serious issues with their orders. They exchanged hands of items with the worker probably like 10 times in a 5 min period. I won't be back unless I really really need my fix. Target or jewel might even be a better option... read more

Starbucks - Drive thru signage - Coffee & Tea Near Me - Gurnee, Illinois

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Drinks were good most of the service was ok Alex- taking our order was a condescending bag. Guy just walked away from us mid order. No excuse me , no one second. Just walked away- came back like oh you are still here. I think there are 3 Starbucks within 5 miles. Choose another. read more

Lemme tell y'all how dummy fire this was. I came here blasted out of my dome and had a fire ass Frappuccino. When I tell you that it hit different, it hit different. Besides the weird substance under the drive thru window. This place is raw asf- mike oxlong 2021 read more

3 stars only because of the internet and items. The internet went down at my office and I didn't feel like going home to work. So I came here hoping the internet would be back up in a few hours. Previously I had only been thru the drive up, and it was ok, nothing great nothing bad. I ordered coffee and a lemon loaf. I don't typically do the prissy latte double mochachino frappe light with 15.5 pumps of no sugar syrup (pretty sure that's not a thing but that's what all the silliness seems like sometimes). Strong coffee that is made well is what I require. And they delivered. Coffee was great! Additionally the lemon loaf was excellent. I had been to Starbucks a few months back and got what I was told was lemon loaf and got some weird mini loaf with icing all soaked in and sticky. It was nasty not what I thought was lemon loaf. Well the old one is back apparently and it is fantastic as always! They had internet. Free wifi. Again exactly what I needed since I was there to work. I guess my only problem was the service. The girl at the register was not friendly or courteous. I felt like I was bothering her for even placing my order. I received a "here you go" for my lemon loaf not once a thank you. Additionally I went up to get a refill and asked if they did them (prepare to pay for another if not-wallet in hand) and I got the response "for what?" I could have understood "oh yes for brewed coffee only" or a simple "yes" since it was the same girl tho took my original order but no. I just thought the service overall just sucked, not friendly or inviting at all, and certainly not courteous. Practically lived at Starbucks in Chicago when in college and the one by my place in Libertyville is super friendly and nice (albeit they have some awesome completion from Hansa up the street) so I'm no stranger to Starbucks. Just don't feel this place offers the nice service most do. read more

The best Starbucks coffee in town. Always brewed strong. Pleasant atmosphere for studying or coffee with a friend. Great snacks for kids available. Close to Gurnee Mall and other shopping attractions. Staff has always been courteous and frien read more

Starbucks - Outside Lounge Area. - Coffee & Tea Near Me - Gurnee, Illinois

Tried the drive thru today. Oh my gosh. I almost pulled out of the line and drove away. A customer in front of us was taking forever. I wondered -- is this because the customer ordered something ridiculous or are they having issues inside. Well, I won't leave you in suspense. The team was AWFUL. When we finally did make it to the window, they handed me an iced chai. Didn't ask for an iced chai. They took the order wrong. So we had to wait while they remade the drink. The staff didn't see terribly concerned that it was wrong. Perhaps because it happens so often? Just speculation on my part. What I'm not speculating about? I won't be returning to this Starbucks. read more

Friendly staff and super fast in the mornings. I stayed at the Hampton Inn across the street this week (M-Th) and came here every morning (T-Th). The first day I walked inside to grab the usual Pike Place roast along with a berry coffee cake for breakfast, then also grabbed a water and espresso shot for the afternoon (not my favorite [don't like all the added sugar], but necessary. The next two mornings I went through the drive-through, which - even though there was a long line - was surprisingly fast! Friendly customer service, and very efficient. To all the Starbucks haters - sure, I too prefer Blue Bottle, Sightglass, etc. etc., but we're not in San Francisco. We're in Gurnee, IL. ;-) And to any new market entrants, I'd love to see a local roastery and coffee shop succeed, and welcome suggestions, should you have any! read more

S..l..o..w. I could have written this, did my taxes and planned my funeral while I died in drive thru line. That's all.

I recent went into a Starbucks in Gurnee, IL. for a carry-out. The girl at the counter seemed distracted. She spilled my order all over the counter and then then brought back the rest of that drink instead of making me a new one. She also left a mess on the counter. I notified corporate and they directed me to Mr Estes, a supervisor over the Gurnee location. But he didn't answer my email and a follow up call yo complaint was picked up by some lady in Guatemala. There is no excuse for this lousy treatment. read more

I've been to many a Starbucks, and typically wouldn't leave a review because it's usually the same everywhere. However, Meghan (with the pink hair), deserves a raise. Not only was she super helpful with me, but I watched her help two other customers, going above and beyond. Drink was good, food was good, per usual. Service was EXCEPTIONAL. read more

Probably my least favorite Starbucks location and, sadly, the one closest to my house. The team is unfriendly and unwelcoming. They don't engage, they aren't smiling -- they look like it physically hurts to be at work. More often than not, something is wrong with my order or experience. Today the condiment bar was out of all of their milks and sugar. I stood at the hand-off plane for several minutes without acknowledgement before finally interrupting a conversation to tell them what I needed. They handed me a new carafe of half and half without apology. When I returned to the bar, I realize they were out of sugar so I handed that to them. I don't know if it ever got refilled because I got tired of waiting and took sugar packets to my table. I've also received incorrectly made drinks, been ignored in the drive-thru when I've asked for things like a straw to go with my iced coffee, and waited to have my order taken while the baristas finish up whatever important, not-related-to-work conversation they're having. I received a Frappuccino that wasn't at all blended (like pebbles of ice still in it) and have been given caffeine when I ordered decaf. These baristas literally could not care less about the experience at this location. Skip this location. read more

The worst service I've ever received at a Starbuck's. I was not greeted by anyone and even after giving my name for my drink, I found my drink sitting lonely on the counter without ever having been alerted it was ready. I walked out feeling used. Ugh... thankful I'm just passing through. read more

Nice place! I liked the environment there . Clean, quiet, when sit near the windows looked at outside the sunshine, very relaxing!

Awful service. Takes forever in the drive thru. If I could give it 0 starts I would. Awful experience.

I usually go through the drive-thru at this Starbucks location a lot. I'm giving them at least one star because I usually have good encounters when going through the drive-thru. My brother and I recently started studying here seeing that we take summer classes at the community college. I have to say how disappointed I am as a customer in this place. They seem to not care at all about the people physically inside their store. It's so rude to ignore your customers. I understand that the drive-thru people may be in a hurry, but the people in the store are actually the people you interact with directly. My brother and I are both gold card holders, meaning we get free refills on iced coffee or tea during the same visit. We actually stay there and study! On two occasions has my brother gone up for a refill and been charged the full amount even upon showing his card. Also, I order a passion tea with apple juice all the time - in fact, an employee there recommended it to me and never have I been charged extra ANYWHERE. There is one employee there who constantly charges me an extra dollar for the apple juice! I am done going to this Starbucks. read more

I have to hand it to Starbucks which took a former Wendy's drive-thru and turned it into a stylish coffee shop. You would hope there would be more outlets to plug in a laptop of tablet, but sadly that's not the case, the music seemed louder for the employees benefit than for background noise which had the customers talking louder than you'd normally hear at other Starbucks. But you'll probably want to avoid this location unless you're a fan of poor customer service. After buying a venti Frappuccino and sitting down for a little work, I finished my beverage and went back looking for a regular black coffee refill, as a Starbucks Gold card holder, coffee refills are free as long as you stay in the location. This was new to these employees and said that the $6.00+ Frappuccino didn't count for this reward. Even after a call to Starbucks corporate to make sure this wasn't the case and pointing it out on their online FAQ, the employees there didn't want to budge, but I was welcome to talk to their boss. At this point I didn't want the coffee, nor to talk with their boss after dealing with the snippy employee response. If I have the craving for caffeine in this neck of Gurnee, I probably won't be visiting this location anytime soon, there's a McDonalds about 100 yards south of this Starbucks, maybe after this review is posted and the district manager includes some retraining I'll stop by again, but don't count on it. read more

Since my last review, I'm not sure if it's new management or what, but they're definitely a lot faster now! I don't dread going through their drive-thru anymore. Their "order ahead" has been really good. I haven't had to wait for any of my order ahead meals like I've had to in the past. read more

First of all, I can't believe the stuff they sell passes for coffee. Drinking it is like sucking on a match head. And when did we finally decide it was a good idea to pay five bucks for a cup of coffee? How unsustainable is that? We just heard this morning that Starbucks has decided to limit the amount of dairy in their Lattes to save money. So, evidently the only thing that made them drinkable is now going to be cut from the recipe--interesting choice. Tea drinkers: the staff knows nothing about tea. I once asked them what their black tea was and they looked at me perplexed and said: "Um, its black." When I said "I know that--but is it Assam? Ceylon? Orange Pekoe-what?" They looked at me in amazement. Isn't it a more sustainable business practice to know something about the tiny selection of tea youre selling? It would take like five minutes to learn about all of them. I know there are no good cafes up here in Lake county. All we have is Starbucks and its grotesque faux-alaskan counter-part, Caribou. When we need a cafe fix we drive all the way down to Metropolis in Andersonville, otherwise we make our coffee at home. I think, generally speaking Starbucks is a bad idea. read more

Twice I went here and I had to ask for a sleeve for my grande drink. They said they only give them for bigger sizes. They did end up giving me one after I asked. The point of the sleeve is to hold the drink without burning your hand... whether it's a small or large drink, it doesn't change the fact that it's hot. Also, my drink was only filled about 3/4 of the way, there was no whipped cream or sprinkles for my holiday drink. If people are paying full price for their drinks, they should get what they pay for, or just shut this place down if this is how you are cutting costs. Go to another Starbucks, this one is terrible. read more

I often come here as it's closest one for me, but honestly, I think service needs a lot of work on. I know these are kids (compared to me) and have loads of learning to do, but sometimes, simple courtesy of dispensing food and drinks with a little enthusiasm seems a lot for some of them. read more

Starbucks - Coffee & Tea Near Me - Gurnee, Illinois

The starbucks employees at this location are so rude and they were talking s*** about my friend right in front of us. Very very rude. Will never be coming back. I've never seen such monotone and blank faces/stares from a customer service employee. read more

Been going to this Starbucks for quite sometime and let me tell you how awful they are. If I can rate a scale for how many times they get my order wrong, it would be 11/10. read more

A longtime Starbucks loyalist, this is my local favorite. The quality of service and coffee is consistent. What really sets this place apart, however, is the staff. I've been going so long, it's like my family. Very friendly. Quick service. No complaints here. read more

I'm a fan of the blonde roast myself. it's not nearly as burnt tasting and offers a different flavor. When I tried to order this, they told me it wasn't on tap but they could make me a pour over cup. As if I knew what that meant. Whatever. Five minutes later, I had my blonde roast, custom made just for moi. I met a friend here and we talked for an hour or so without getting a bum rush out the door. However, as the sun went down, I felt like there wasn't a place in there that didn't have some kind of searing glare. It fit the bill, but I most likely won't go back because the ambiance at this former Wendy's has changed much since its fast food days. read more

This is the main starbucks i visit, and they sure do get a lot of business but the line always moves in a timely manner, and my drink has never been made wrong! The employees are always very nice and friendly, they make my mornings better (: read more

No garbage containers around the entire exterior and the staff (katie) was asked to throw away starbucks empty containers she game some lame excuse about "health code violations" and covid protocol. Must have missed that memo from the cdc. Just pure lazy entitlement here. read more