Employees ignore customers. Forced to use a self serve kiosk when attempting to use the kiosk items that I would like to purchase or not on the kiosk, but are clearly in the window of freshly made donuts no employees ever came to the counter to even ask for assistance. No one else waiting in line store is a disaster. Trashcan is full outside. The front door overall won't be back to this store might try a different one. read more

Dunkin' - Dunkin' Donuts and basket and Robbins - Donuts Near Me - Rock Hill, South Carolina

I would give 0 stars if I could. Waited for 20 minutes at the microphone then pulled around to see everyone standing around. Tried to order and was told they were sold out of everything. I see why there are so many negative reviews. Terrible staff and customer service. read more

If I could leave a 0, I would. I was handed my drinks and food by a gentleman with artificial fingernails at least 2 inches long. This is disgusting. Given I had already paid, I took the food. I am pretty sure this is a violation, as food employees should be well-groomed with nails and hair cut and cleaned. Also, this was at 11am and they were out of glazed donuts and croissants. They had plenty of time to make more as I saw at least 3 other people in there. I will be getting in contact with upper management. Avoid this location unless you want to get a stomach bug from someone else's nasty fingernails. read more

Your customers service SUCKS!!! Arrived @ 10:30am 9/12/25. Acknowledge to be with me approx. 10:55am. Girl behind the counter was rude. Then when she did finally took my order. She bagged my stuff through it up the counter and walked away. Say what??? No thank you have a good day!! Nothing. Didn't even give my receipt. Never again!! This location is the pits!!!! read more

V. E. R. Y.......Slooooooooow. Especially when you don't get what you ordered. Waited for a good while. Looks like they are always "short" staffed. read more

Everytime I have went here the food is good and so are the donuts but if you get an iced drink they fill it to the very top with ice and give you very little to drink. Just finished a large drink in 5 sips, that shouldn't be. read more

If you like waiting over a half hour for the wrong drink, come here. Absolutely the slowest drive thru and worst customer service in town.

Quick stop for a coffee that I ordered on the app from the parking lot. At the drive up window (because we're social distancing), I gave the lady my name and she told me to pull forward. Easy to understand and clear voice. At the window, I was handed my coffee and I was on my way. The large with cream was made perfectly, super hot of course and Dunkin' delicious. [Review 13004 overall, 321 of 2020.] read more

Dunkin' - Dunkin’, Rock Hill SC - Donuts Near Me - Rock Hill, South Carolina

They gave me wrong donuts. They were cold and old. Never eat here again. I asked if they had microwave so I could warm them up, nope. Told me go to gas station. read more

There is nothing wrong with the food. I repeat there is nothing wrong with the food. However this is a dirty place to sit inside and eat. The legs of chairs haven't been washed in weeks. The bench seats are sticky and the table tops have donut smears on them. The restroom doors have dirty fingerprints and inside the restrooms are definitely not sanitized as the sign suggests. So head thru to the drive thru and you'll be happy. read more

This was my go to place for coffee. The employees were nice and they recognized me every time me or my husband came. Now there's all new employees that aren't very nice and when I order an ice coffee you think they would use common sense and put liquid sugar in there like they use to. But I guess new employees don't really care so they put regular sugar so it's all at the bottom and not mixed. Even had someone not put sugar at all and then went back in and another employee went to put sugar and noticed it was empty and asked the first person who made it why she didn't just refill theand all she did was shrug and walk away UPDATE-- get a sweet flavor so I don't need sugar read more

After a hot drive, I stopped in for a latte but didn't know it would have a baskin Robbins inside. I got puzzled to know what to decide on. The barista was ready to take my order but I told her I couldn't decide but had to add money on my card. She said nothing and went on to the man standing next. I just stood and looked at both of them. A nice guy behind the counter easily suggested ice cream especially since other patrons were enjoying theirs. The barista that ignored me added the money onto my card with no apology once I had my order completed. read more

Dunkin' - Rainbow sherbet - Donuts Near Me - Rock Hill, South Carolina

We appreciate that Dunkin' supported the veterans with generosity on Veteran's Day! Thank you.

I really don't even want to give one star. I would've preferred to have just been told to pull into a spot while it was being remade, I'm hungry and I would've waited happily if it meant that I was going to get appealing food that I paid for. I'd really just like a credit back for my food to get coffee another time because sometimes, on occasion, the coffee isn't too bad when you have nowhere else to go. Donuts were also stale. read more

Dunkin' - Chicken Bacon & Cheese Croissant Stuffer Sausage Egg And Cheese on a croissant - Donuts Near Me - Rock Hill, South Carolina

Food is fine but I am currently staring at a cup in a window (the only item i want to purchase quickly) and I have been standing here for more than ten minutes while there are no customers in the establishment, three employees on duty, and I watched one of them stock lemon cakes before serving me. Is that really necessary? No. Recommend this place as a last resort. read more

Why can't the Dunkin Doughnuts at Springsteen and Dave Lyle in Rock Hill , SC not staff their restaurant with enough staff at night? Covid was an excuse for awhile but, I think that ship has sailed already!! Maybe if they were paid better they would work!! read more

Lynn is amazing at her job!!! most of the time she knows my voice and rings up my order without me even telling her!! I've heard her do this with multiple customers that are in front of me and behind me in line. They say America runs on Dunkin, well Dunkin on Springsteen runs because of Lynn!!! read more

Always very nice employees and nice seating (most people leave with their orders). The lines vary (short or long). Easily accessible from the interstate and near other shopping, restaurants, grocery stores, gas, and banks. They also have a Baskin Robbins at this location. Honestly the doughnuts are not the best (personal opinion) but I LOVE the munchkins, bagels, and bagels with cream cheese. I go here super often and I recommend it! read more

Dunkin' - the inside of a dunkin donuts restaurant - Donuts Near Me - Rock Hill, South Carolina

I usually stop in here a few times a month to buy donuts for my coworkers. The employees are typically friendly and helpful. Today unfortunately I had Dillon who was outwardly bothered to be there. I asked for a bag and he looked at me like I was crazy. As he slowly walked to get a bag, he told his colleagues that he was "over it". I then had the audacity to ask for napkins. Dillon, I hope your day got better. The donuts were good though! read more

Had a terrible experience they were offering a free doughnut to members today I went there to receive my donuts they would not give it to me saying that I had to buy a drink and that I didn't have a barcode on the offer there was no mention of needing a barcode they said no coupon needed etc. so guess what I did I left very disappointed and will be going back there just go to the Dunkin' Donuts on Celanese Road and India Hook in rock Hill SC 29732 read more

I ordered a caramel latte. I asked for it to be VERY hot because most of the time it tastes as though it's been sitting on the counter. Room temperature. Not hot. After paying for my order, I tried it. As usual. It was NOT hot. I told the lady in the window. She said very weakly," I'm sorry ". Made no gesture to remedy it. I handed her the coffee. She came back a couple minutes later with my exact same cup (lipstick on the lid). It was still nit hot. She says again "I'm sorry". So I left. I truly hate that a hot latte comes out watm. It should be hot. I keep taking a chance hoping Dunkin will get it right. But that may be the last time here read more

I have been visiting this location for years. Before and after moving away and a lot now that I'm back in Rock Hill. Customer service is usually not the best unless we get a particular woman that has been working for quite some time now. She is always very friendly and today after not coming in for several weeks, she remembered my usual. (Plain oatmeal with a banana and unsweet tea. - yes, I know it's Dunkin' Donuts.) Anyway...she is always very helpful and knowledgeable. The rest of the crew could learn a lot from her. In fact management could learn a lot from her as well since they are lacking themselves in customer service. read more

See all

Always friendly (even first thing in the morning!) Quick service. Donuts fresh (even late day!) read more

Went to get a small milkshake. Waited over 20 minutes when there was only 2 cars in front of me and no body inside. There were 4 employees on shift. When I got to the window they had not even started on my drink. The male employee that was doing the disinfecting had his pants so low I could see all of his blue underware and he was spaying the cleaner all over the open bottles of syrup and milk jugs. Will never go back and will be reporting this store to the health inspectors office. No one wants cleaner in their food...... read more

NEVER FULLY FUNCTIONAL. WORST DD AROUND. Oh sorry, ovens are down. Oh sorry, blenders are down. Oh sorry, we are out of croissants. Literally have never gotten what I wanted from this location. SO sad, such poor customer service. Don't waste your time, they don't have it or won't make it. read more

This dunkin is byob... bring your own butter if you order a bagel or pay for it. After receiving my dry bagel I was told I had to order and pay for butter. Ludicrous! read more

I stopped by here go get a cup of coffee since my drive was long to FL. I gotta have caffeine to keep me up at 6a specially on Saturday. I entered the parking lot and there were only two cars and I figured that must be employees car so it will be quick in and out. I was wrong!!! It's Dunkin folks, as their ad on TV.. America runs on Dunkin. My time time I went to use a men's room and come back. This place was packed with several folks not to mention their driver-throw was busy as hell. Heck, I wouldn't want to work there LOL So, I get in line. Finally it was my turn to order and I made it quick. Even though they were busy, the cutie pie at the counter was very friendly (at least with me :D) My order arrived just in time so I picked it up and I was on my way to a long drive ;) read more

Very friendly people. I always come through drive thru. Never a long wait even during the morning rush hour. Great coffee! I'm not a big donut eater so I've can't tell you how they taste LOL read more

Always friendly folks working the registers. I prefer their coffee over sbux. Good variety of donuts, although I'm a KK guy...do like the munchkins though and that I can by as few of each flavor as I want so I can have 5 bites of 5 donuts instead of just one. They also open really early which is great. read more

Excellence service. Great order of food. Finally found a great d&d in rock hill. The one on 161 sucks.

Worst service ever. We went and told them I am diabetic to make sure my drink was sugar free and mixed with Splenda. They then mixed up mine and three of my friends drinks. They didn't offer to remake it or anything. Called to speak to the manager she said she would talk to the employee. The employee is still there and continues to mess up our order. Never going to this location again. read more

I do like this place, but some of the workers are rude, but others are great! Our food took at least 10 mins to get, but they got some of the things wrong! But there cooking thing had stop work for a couple of mins, but even when it was on it still took for ever! But it's just this one time, most of the other times I've been here it's be good. read more

This place probably has the worst service I've ever received. Avoid at all costs. The employees are rude and will take forever to even acknowledge your presence. You practically have to shout them down to get them to speak to you. I don't know if they just don't care or are just that stupid. Absolutely terrible. Go to PW's across the streets from Fatz to actually have services that you know, give a shit. read more

I LOVE dunkin donuts and normally stop once to twice a day. This location has made me change the way I order though. I always get caramel iced coffee or latte. If you order a large you can't even taste the caramel and the smalls are syrupy sweet. I've attempted both on many occasions and it's always the same. I've been going to DD for years and have never had this issue. Also on the last 3 times I've went through the drive thru, I've had to Re tell them my order. Wish they would fix this. read more

I visited the DD on HWY 321 Gastonia. My favorite treat is hot chocolate. They serve the worst HC I have ever had. It is hot water and mix. Tastes like chocolate flavored water. I tried two times thinking it could be a mistake. Same result. The DD on springsteen rd is great. I use drive thru only. My Hot chocolate is delicious !! It obviously contains milk as it should. Tried the DD on cherry rd and received boiling water with chocolate. It was so hot it almost blistered my mouth. After cooling, it still tasted terrible. Coffee is consistently good and made to order. read more

WORST DUNKIN DONUTS EVER! They have workers that are ready to leave work before they are even closed. Went through the drive through to get donuts 10/15 minutes before closing and they told us they didn't have any donuts if that's what we came for. I'm sorry but when it's close to closing that doesn't mean you just stop serving your product. They were so nasty about it. I will definitely be taking my business to Krispy Kreme! read more

I stop here a lot for ice cream. In the pars their ice cream has been very firm. This time mush was served. I complained and had to ask for napkins-needed them because my ice cream was already melting. Before I even got out of the parking lot the cone gave away and I had really soft ice cream on my coat, my skirt, and floor mats of my car. Saying I was upset was pale to how mad I was and still am. Of course I went inside and spoke to someone who really didn't care.it will be a very long timer,if ever, before I stop there again. Horrible experience. Still mad. Think I'll send them my dry leaning bill. read more